mis12信息系統(tǒng)復(fù)習(xí)參考2

1、Management Information Systems1,2e (Laudon)Chapter 2 Global E-Business and Collaboration1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.Answer: TRUEDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: C

2、ontentObjective: 2.22) You would use an MIS to help decide whether to introduce a new product line.Answer: FALSEDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.33) Online collaboration tools eliminate the need for global firms to have synchronous collaboration.Answer: TRUEDif

3、f: 1 Page Ref: 66AACSB: Use of ITCASE: AnalysisObjective: 2.44) Transaction processing systems are most commonly used by the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 45-46AACSB: Use of ITCASE: ContentObjective: 2.25) A transaction processing system is a computerized

4、system that performs and records the daily routine transactions necessary to conduct business.Answer: TRUEDiff: 1 Page Ref: 46 AACSB: Use of ITCASE: ContentObjective: 2.56) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 46, 47-48AAC

5、SB: Use of ITCASE: ContentObjective: 2.57) Management information systems typically support nonroutine decision making.Answer: FALSEDiff: 2 Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.28) Enrolling employees in benefits plans is a business process handled by the finance and accounting func

6、tion.Answer: FALSEDiff: 2 Page Ref: 43 AACSB: Use of ITCASE: ContentObjective: 2.19) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.Answer: TRUEDiff: 2 Page Ref: 45AACSB: Use of I

7、TCASE: ContentObjective: 2.210) Managers need TPSs to monitor the status of internal operations and the firms relations with the external environment.Answer: TRUEDiff: 2 Page Ref: 46 AACSB: Use of ITCASE: ContentObjective: 2.211) Most MISs use sophisticated mathematical models or statistical techniq

8、ues.Answer: FALSEDiff: 2 Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.212) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 48 AACSB: Use of ITCASE: ContentObjective: 2.213) Decision-su

9、pport systems use internal information as well as information from external sources.Answer: TRUEDiff: 2 Page Ref: 48 AACSB: Use of IT CASE: Content Objective: 2.214) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 50 AACSB: Use of ITCASE: ContentOb

10、jective: 2.215) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.216) A Skype conference call using VOIP and webcams is an example of a remote, s

11、ynchronous collaboration tool.Answer: TRUEDiff: 2 Page Ref: 62, 67 AACSB: Use of ITCASE: AnalysisObjective: 2.417) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.218) Information supplied by an enterprise system is s

12、tructured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 51 AACSB: Use of ITCASE: ContentObjective: 2.319) Enterprise systems often include transactions with customers and vendors.Answer: TRUEDiff: 2 Page Ref: 51 AACSB: Use of ITCASE: ContentObjective: 2.320) Supply chain m

13、anagement systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: AnalysisObjective: 2.321) An example of a collaboration tool that supports colocated, asynchronous collaboration isA) a team room.B) e-mail.C) a MUD.D) a wall display.

14、Answer: ADiff: 3 Page Ref: 67AACSB: Analytic SkillsCASE: AnalysisObjective: 2.422) Identifying customers is a responsibility of the function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketing Answer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: C

15、ontentObjective: 2.2323) Producing bills of materials is a business process within the function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: ContentObjective: 2.224) Which of the following

16、 is an example of a cross-functional business process?A) identifying customersB) creating a new productC) assembling a productD) paying creditorsAnswer: BDiff: 2 Page Ref: 43AACSB: Analytic SkillsCASE: AnalysisObjective: 2.125) Which type of system would you use to change a production schedule if a

17、key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 45-46 AACSB: Analytic SkillsCASE: AnalysisObjective: 2.226) To monitor the status of internal operations and the firms relations with the external environment, managers need systems.A) decision-supportB) kno

18、wledge27) Which systems are typically a major source of data for other systems?A) transaction processing systemsB) management information systemsC) executive support systemsD) decision-support systemsAnswer: ADiff: 2 Page Ref: 46AACSB: Use of ITCASE: ContentObjective: 2.228) Which type of system wou

19、ld you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.229) A relocation control system that reports summaries on the total moving, house-hunting, and home f

20、inancing costs for employees in all company divisions would fall into the category ofA) knowledge management systems.B) transaction processing systems.C) executive support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.230)

21、The term management information systems designates a specific category of information systems servingA) integrated data processing throughout the firm.B) transaction process reporting.C) employees with online access to historical records.D) middle management functions.Answer: DDiff: 1 Page Ref: 47AA

22、CSB: Use of ITCASE: ContentObjective: 2.2#31) Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system ?A) MISB) TPSC) ESSD) DSS Answer: DDiff: 2 Page Ref: 48 AACSB: Use of ITCASE: Content Objective: 2.232) systems are

23、especially suited to situations in which the procedure for arriving at asolution may not be fully defined in advance.A) Management informationB) Transaction processingC) Decision-supportD) Knowledge management Answer: CDiff: 2 Page Ref: 48 AACSB: Use of IT CASE: ContentObjective: 2.233) Which type o

24、f system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSS Answer: D Diff: 2 Page Ref: 48-49 AACSB: Analytic Skills CASE: Analysis Objective: 2.234) Which of the following is not one of the four main classificatio

25、ns for collaboration tools identified by the space/time matrix?A) synchronous/colocatedB) same time/remote35) All of the following statements regarding Lotus Notes are trueexcept forA) It began as an e-mail and messaging client.B) It is the most widely used collaboration tool at Fortune 1000 compani

26、es.C) Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: ContentObjective: 2.436) ESS are specificall

27、y designed to serve which level of the organization?A) operationalB) end-userC) middle managementD) senior management Answer: DDiff: 1 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.237) Executive support systems are information systems that support theA) long-range planning activities of se

28、nior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 50 AACSB: Use of ITCASE: ContentObjective: 2.238) Which systems often deliver information to senior ex

29、ecutives through a portal, which uses a Web interface to present integrated personalized business content?A) transaction processing systemsB) executive support systemsC) management information systemsD) decision-support systemsAnswer: BDiff: 2 Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.2#

30、39) Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSS Answer: ADiff: 1 Page Ref: 50 AACSB: Analytic Skills CASE: AnalysisObjective: 2.240) What is the most important function of an enterprise a

31、pplication?A) increasing speed of communicatingB) enabling business functions and departments to share informationC) enabling a company to work collaboratively with customers and suppliersD) enabling cost-effective e-business processes Answer: BDiff: 3 Page Ref: 51 AACSB: Analytic Skills CASE: Evalu

32、ation Objective: 2.341) are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRM systemsD) Enterprise applications Answer: DDiff: 1 Page Ref: 51 AACSB: Use of ITCASE: ContentObjective: 2.342) A(n) system collect

33、s data from various key business processes and stores the data ina single, comprehensive data repository, usable by other parts of the business.A) transactionB) enterprise43) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows cus

34、tomers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) enterprise systemC) extranetD) intranet Answer: CDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: EvaluationObjective: 2.344) The

35、point-of-sale Pulse system used by Dominos to maintain consistent and efficient management functions in its restaurants is best categorized as which type of system?A) TPSB) DSSC) CRMD) more than one of the above Answer: DDiff: 2 Page Ref: 52 AACSB: Analytic Skills CASE: AnalysisObjective: 2.245) In

36、Dominos upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders. This is an example of using information systems to achieve which business objective?A) customer and supplier intimacyB) survivalC) improved decision makingD)

37、operational excellenceAnswer: ADiff: 2 Page Ref: 52-53 AACSB: Analytic SkillsCASE: Analysis Objective: 2.346) The four major enterprise applications areA) SCMs, CRMs, DSSs, and KMSs.B) SCMs, CRMs, ESSs, and KMSs.C) enterprise systems, SCMs, DSSs, and CRMs.D) enterprise systems, SCMs, CRMs, and KMSs.

38、Answer: DDiff: 1 Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.347) Enterprise systems are also known as systems.A) resource planningB) enterprise resource planningC) enterprise supportD) management informationAnswer: BDiff: 1 Page Ref: 51 AACSB: Use of ITCASE: ContentObjective: 2.348) Enabl

39、ing management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature ofA) SCMsB) TPSsC) KMSsD) ERPsAnswer: ADiff: 2 Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.349) systems integrate supplier, manufacturer, distributor, and

40、 customer logisticsprocesses.A) Collaborative distributionB) Supply-chain management50) systems are designed to help firms manage their relationships with their customers.A) CRMB) MISC) CLED) CLU Answer: ADiff: 1 Page Ref: 53 AACSB: Use of IT CASE: ContentObjective: 2.351) Which types of systems con

41、solidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?A) TPSB) extranetsC) KMSD) CRM Answer: C Diff: 2 Page Ref: 54 AACSB: Use of IT CASE: Content Objective: 2.352) You are planning the launch of your new company,

42、 an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)A) extranet.B) intranet.C) KMS.D) CMS. Answer: DDiff: 1 Page Ref: 53-54 AACSB: Analytic Skills C

43、ASE: Evaluation Objective: 2.353) All of the following are direct business benefits of collaboration, exceptforA) improved quality.B) improved financial performance.C) improved customer service.D) improved compliance with government regulations.Answer: DDiff: 1 Page Ref: 57-58 AACSB: Analytic Skills

44、 CASE: Evaluation Objective: 2.454) Which of the following types of system helps expedite the flow of information between the C) Reverse logisticsD) Enterprise planningAnswer: BDiff: 2 Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.311firm and its suppliers and customers?A) intranetB) extrane

45、tC) KMSD) TPSAnswer: BDiff: 1 Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.355) Which of the following occupations would NOT be categorized as an interaction job?A) sales representativeB) business managerC) engineerD) operations managerAnswer: CDiff: 2 Page Ref: 56AACSB: Analytic SkillsCASE

46、: AnalysisObjective: 2.256) E-government refers to the application of to digitally enable government and publicsector agencies relationships with citizens, businesses, and other arms of government.A) the Internet and networking technologiesB) e-commerceC) e-businessD) any computerized technologyAnsw

47、er: ADiff: 1 Page Ref: 55 AACSB: Use of ITCASE: ContentObjective: 2.457) Which of the following decisions requires knowledge based on collaboration and interaction?A) How long will it take to manufacture this product?B) Should we work with with outside vendors on new products and services?58) Buying

48、 or selling goods over the Internet is calledA) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: ContentObjective: 2.459) The use of digital technology and the Internet to execute the major business processes in the enterprise is cal

49、ledA) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.460) The principal liaison between the information systems groups and the rest of the organization is a(n)A) programmer.B) information systems manager.C) systems an

50、alyst.D) CTO.Answer: CDiff: 1 Page Ref: 68AACSB: Use of ITCASE: ContentObjective: 2.561) A is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CTOAnswer: CDiff: 1 Page Ref: 68AACSB: Use of ITCASE: ContentObjective: 2.51362) The helps design programs and systems to find ne

51、w sources of knowledge or tomake better use of existing knowledge in organizational and management processes. A) CTOB) CSOC) CKOD) CPOAnswer: CDiff: 1 Page Ref: 69 AACSB: Use of ITCASE: ContentObjective: 2.563) The CPO is responsible forA) ensuring that the company complies with existing data privac

52、y laws.B) making better use of existing knowledge in organizational and management processes.C) enforcing the firms information security policy.D) overseeing the use of information technology in the firm. Answer: ADiff: 1 Page Ref: 69AACSB: Use of ITCASE: ContentObjective: 2.564) Which of the follow

53、ing types of collaboration tools allows you to communicate with avatars using text messaging?A) virtual worldsB) screen sharingC) collaborative writingD) large audience WebinarsAnswer: ADiff: 1 Page Ref: 60AACSB: Use of ITCASE: ContentObjective: 2.465) Which of the following roles falls into the dut

54、ies of an information systems manager?A) writing software instructions for computersB) acting as liaison between the information systems group and the rest of the organization66) Which of the following statements aboutcollaboration is not true?A) In business, a collaboration can last as little as a

55、few minutes.B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.C) Successful collaboration can be achieved through technology regardless of the organizations culture or structure.D) One business benefit of collaboration is improved innovation.Answer:

56、 CDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: ContentObjective: 2.467) Which of the following is not one of the fifteen categories of collaborative software tools?A) file sharingB) event schedulingC) white boardingD) extranetsAnswer: DDiff: 1 Page Ref: 59AACSB: Reflective ThinkingCASE: ContentObjective: 2.468) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients continually updated brandin