鐵路客運(yùn)服務(wù)英語(yǔ)車箱篇Project Fifteen

鐵路客運(yùn)服務(wù)英語(yǔ)RAILWAYPASSENGERSERVICEENGLISHProject15EmergencyandSpecialSituations緊急情況和特殊情況2Part1WarmingUpThetrainisdelayedduetobadweatherormechanicalproblems.Whatwouldtraincrewmemberssaytoexplainthesituationtothepassengers?Ifalittlechildgotlostfromhisparentsonboard,howtohelphimtofindhisparents?3Part1WarmingUpWhatshouldtrainstaffssayandhowtodowhenfiresbreakoutinapassengercarriage?4Part2SkillsDevelopment5Part2SkillsDevelopment6Part2SkillsDevelopmentSentencePatterns1.I'mverysorryforthedelay.很抱歉列車晚點(diǎn)了。2.Wedoapologizefortheinconvenience.

由此帶來(lái)的不便，向您道歉。3.Thetrainhasbeendelayedduetomechanicalproblems/badweather.

由于機(jī)械故障/惡劣天氣，列車晚點(diǎn)了。4.Ifthereisanyfurtherinformation,wewillinformyouimmediately.

有進(jìn)一步消息，我們會(huì)馬上通知您。5.Excuseme,madam/sir.Wouldyoupleasetellmewhathappenedthere?

打擾一下，女士/先生，請(qǐng)問(wèn)那邊剛剛發(fā)生什么了？7Part2SkillsDevelopmentSentencePatterns6.Iunderstandhowyoufeelandwe'lltrytodoourbesttohelpyou.我理解您的心情，我們會(huì)盡全力幫助您。7.Don’tpanic.Allthetrainstaffsarewelltrainedforthiskindofsituation.不要驚慌，在這種情況下，我們所有的列車員都有良好的培訓(xùn)。8.Pleasefollowthedirectionsofourcrewmembers.請(qǐng)聽(tīng)從列車工作人員的安排。9.NoneofthepassengersareallowedtosmokeonCRHtrains,especiallyinthetoilet.動(dòng)車組列車禁止吸煙，尤其是在衛(wèi)生間。8Part2SkillsDevelopmentSentencePatterns10.Inanemergency,pleasepulldowntheemergencyhammerandstriketheredpointtobreakthewindowafterthetrainhasstoppedproperly.緊急情況下，在列車停穩(wěn)后，請(qǐng)拿下緊急破窗錘，敲擊紅色部分，砸碎窗戶。11.Youmustobserveinstructionsfromrailstaffintheeventofnaturaldisastersorotherspecialcircumstances.遇自然災(zāi)害等特殊情況，須服從鐵路工作人員指揮。12.Theemergencydooropendevicesarealsotobeusedwithcaution:theymustnotbeusedexceptforinactualemergencies.緊急開(kāi)門(mén)裝置也要謹(jǐn)慎使用：除非在實(shí)際緊急情況下，否則不得使用。9Part2SkillsDevelopmentDialogue1Apassengerlosthisticketonboard.Staff:MayIcheckyourticket,Sir?Passenger:Yes,justaminute,please.(Heturnedoutallhispocketslookingfortheticket.)Ohdear,Ihavemislaidmyticket...Staff:I’msorrytohearthat.Sir,mayIhaveyourmatchingIDplease?Wouldyoupleasetellmetheinformationaboutyourticketlost?Letmecheckitforyou.Passenger:IwanttotravelfromBeijingtoXi’anbythistrainG653.Myseatnumberis9F.Thisismypassport.10Part2SkillsDevelopmentDialogue1Apassengerlosthisticketonboard.Staff:OK.Ihavecheckedyourbookinginformation.Don’tworry,Sir.Thereisrecordofyourpreviousticketpurchase.Areplacementticketandtravelrecordwillbeissuediftherearenotanyotherproblemsbeforearrivingatyourdestination.NowyouhavetopayRMB2forservicefare.Passenger:Thankyouverymuch.CanIexitthestation?Staff:Yes,Sir.Withtherecord,thenewticketandyourmatchingID,youcanexitthestation.Pleasekeepthemsafelater.Thesewillbecheckedonemoretimewhenyouexitthestation.11Part2SkillsDevelopmentDialogue2Thetrainisdelayed.

Ladiesandgentlemen,attention,please.Thistrainwillberunningslowerthanusualduetosnowyconditions.Wearesorryfortheinconvenienceandthankyouforyourunderstanding.(Apassengerseemsworriedaboutthedelay.)Passenger:Excuseme,mayIinterruptyouforsomequestions?Staff:Yes,ofcourse.WhatcanIdoforyou?Passenger:Well,itseemsthatwewillbelateforBeijing.Staff:Yes,I’mafraidso.Ourtrainhasbeendelayedduetobadweather.12Part2SkillsDevelopmentDialogue2Thetrainisdelayed.Passenger:That’stoobad!WhenwillwearriveatBeijing?Staff:WeexpecttoarriveatBeijingRailwayStationearly,weatherpermitting.I’msorryforthedelay.Passenger:Hopefullyitgetsnice,orIwillmissmyconnectingtrain.Pleaseletmeknowassoonasyougetanyfurtherinformation.Staff:Yes,Iwill.Ifyoumissthetrain,youcanrefundorrebookatthestationwiththetravelrecord.Thankyouforyourunderstanding.13Part2SkillsDevelopmentDialogue3Apassengercomplainsthatitiscoldinthecarriage.

Passenger:Excuseme,Miss?Staff:Yes,Madam,whatcanIdoforyou?Passenger:I’mnotfeelingcomfortableinthiscarriage.It’ssocold.Staff:Oh,I’msorrytohearthatyouarefeelingcold.Pleasewaitforamomentandallowmetoseeifmachinistcanadjustthetemperatureinthecarriage.Passenger:OK,thankyou.Staff:You’rewelcome.Bytheway,wouldyoulikemetobringyouanotherblanketandahotdrink?Passenger:Allright.It’sverythoughtfulofyou.14Part3ListeningComprehensionSectionATrytochoosethebestanswerfromthefourchoicesmarkedA),B),C)andD).15Part3ListeningComprehensionS