有關外貿郵件的范文

1、Word文檔有關外貿郵件的范文 外貿郵件應當怎么寫才能夠吸引到客戶的留意和回復呢?下面是我為你整理的有關外貿郵件的（范文），盼望對你有用! 有關外貿郵件的范文格式 一、使用統(tǒng)一的信紙(郵件背景),好有公司的商標，主要產品的圖片類別等等。外貿管理軟件中可以自動設置、修改，再進行使用。 二、格式正確，統(tǒng)一，郵件主題合理，拼寫無誤。全部發(fā)給客戶的郵件應當采納統(tǒng)一的格式。外貿管理軟件可以關心設置相應的格式與主題。 (1)郵件主題最好有公司名字等，比如公司名字是E_PORT，行業(yè)是PLASTIC，這封郵件的內容是給一款產品報價，那么主題可以寫E_port Plastic/quotation of ite

2、m A. 這樣有一個好處，可以便利客戶以及你自己以后查找給客戶的信息，對于來往郵件許多的客戶，開頭的時候我往往要花許多時間去查找以前的報價以及（其它）資料，但是現(xiàn)在通過主題就很便利知道郵件也許內容是什么，節(jié)約許多時間。 (2)郵件正文兩端對齊：對于段落許多的郵件，正文兩端對齊會顯得很干凈。 (3)第一封郵件最好寫上Mr.或者Ms.某某，職位寫SALES MANAGER等，不管你是不是經理，寫上沒關系，你職位高客戶會覺得把他當回事，有好處。 (4)落款有公司標識以及具體聯(lián)系資料 三、版面干凈，在OE里面將撰寫郵件的字體，字號(10-12號比較好)都設置好，不要一會大字一會小字;也不要花花綠綠的，

3、特殊是不要全篇都是大寫字母，會增加閱讀的難度，讓人反感。除非是對一些需要特殊提示客戶留意的地方，可以用大寫，加粗，特別顏色等突出顯示。 四、拼寫無誤，在每封郵件發(fā)出之前都應當利用拼寫檢查工具檢查是否全部拼寫無誤。 五、表述精確，能夠精確表達我方的觀點，不要使客戶產生任何的歧義，盡量避開有歧義的單詞或者（短語），盡量避開使用（俚語）等。 六、具體，能夠供應給客戶特別具體的資料，回答他的問題，并將他沒有問到的問題提出來。有時候你提出的問題會讓客戶覺得你很細心，很牢靠而且特別專業(yè)。當然，具體并不是說一股腦的將全部東西都托盤而出，應當學會在適當?shù)臅r候談適當?shù)氖虑椤?七、有條理，能夠讓客戶清晰地明白郵件

4、內容，談完一件事再談另外一件，混在一起會讓人頭暈。許多時候，用1，2，3，4等標出來你要說的東西會特別有用，客戶很清晰就知道你要說或者問什么。 八、方式多樣，比如協(xié)作作圖說明，照片說明等，往往許多事情用語言很難說清晰，但是假如給一張圖紙，或者一幅 照片，那就一目了然了。比如你說你如何玉樹臨風，說再多什么用，來張PP不就明白了? 九、準時，做到當天郵件當天答復，在收到郵件后應當立刻整理出自己不能解決的技術問題，準時供應給技術部門或者供應商，要求他們在什么時候賜予具體答復。養(yǎng)成一個好習慣，在早上收到郵件后，整理出哪些需要詢問技術人員或者供應商的，將問題給他們后，再來回復能夠回復的郵件。假如不能當天

5、答復，給客戶一個說明，為什么答復不了，并承諾一個明確的時間。 十、適時跟蹤，一般客戶都是同時詢問許多的供應商，所以要適時提示他你把他放在心里，并讓他知道你在等待。比如公司有了什么技術改進或者新的產品開發(fā)，可以發(fā)送給許多客戶，或許機會就在那里。外貿管理軟件會隔一階段以系統(tǒng)通知的方式提示業(yè)務員，某個客戶有多久沒有跟蹤聯(lián)系了。 十一、學會維護和客戶的關系，這個是最難的一點，同時也是最重要的，需要自己體會。坦誠對人，不要哄騙，基本的一點。適當?shù)墓ЬS也很有用。 有關外貿郵件的范文1 交易的第一步 1. 向顧客推銷商品 Dear Sir: May 1, 2021 Inquiries regarding o

6、ur new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出詢價 Dear Sir: Jun.1, 2021 We received your pr

7、omotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon. Truly

8、3. 快速供應報價 Dear Sir: June 4, 2021 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand w

9、hy we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 有關外貿郵件的范文2 交易的契機 4. 如何討價還價 Dear Sir: June 8, 2021 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market,

10、If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. Yours truly 5-1 同意進口商的還價 Dear Sirs: June 12, 2021 Thank you for your letter of Jun

11、e the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kep

12、t our prices down. Sincerely 5-2 拒絕進口商的還價 Dear Sirs: June 12, 2021 Thank you for your letter of June the 8th. We regret that we cannotmeet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future order

13、s. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. Truly 6. 正式提出訂單 Dear Sir: June 15, 2021 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give yo

14、ur product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date. Truly 7. 確認訂單 Dear Sir: June 20, 2021 Thank you very much

15、for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times. Sincerely 8. 懇求開立信用證 Gentlemen: June 18, 2021 Thank you for your order No. 599. In order to e_ecute it, ple

16、ase open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested. Sincerely 9. 通知已開立信用證 Dear Sir: June 24, 2021 Thank you for your letter of June 18 enclosing details of your ter

17、ms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted. Sincerely 10. 懇求信用證延期 Dear Sir： Sep. 1, 2021 We are sorry to

18、 report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30. Sin

19、cerely 11. 同意更改信用證 Gentlemen: Sept. 5, 2021 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development. Sincerely

20、交易的進行 12. 埋怨發(fā)貨拖延 Dear Sirs: Sept. 25, 2021 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assu

21、rance that we would supply the goods by the end of September. We hope you will look into this urgent matter. Yours faithfully 12a. 處理客戶的埋怨 Gentlemen: Sept. 30, 2021 In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remain

22、ing 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day. Truly 14-1 取消訂貨 Dear Sirs: Oct. 2, 2021 We are sorry that causes completely beyond

23、your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a

24、drastic step. Sincerely 14-2 諒解遲運緣由 Gentlemen: Oct. 2, 2021 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ships arrival. Yours faithfully 有關外貿郵件的范文3 交

25、易的尾聲 15. 貨物損壞（報告） Dear Sirs: Oct. 4, 2021 Upon arrival of your shipment, the ships agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our surv

26、ey report and of the ships agents, that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course. Sincerely 16-1. 拒絕擔當損壞責任 Dear Sirs: Oct. 8, 2021 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company. Sincerely 16-2. 擔當賠償責任 Gentlemen: Oct. 8, 2021 As soon as we got your lette