培訓(xùn)師的培訓(xùn)英文版課件

Train-the-TrainerT3-010HowToUseThisCoursewareToviewthiscourseonline:InternetExplorer:

Ascrollbarisprovidedfornavigation.Donotusethebackbuttoninthebrowseroritwilltakeyoubacktothestartofthecourse.Tobestviewthecourse,right-clickthefirstslideandchooseFullScreen.Netscape:

ThecoursewillopenupinPowerPoint.ChooseView>SlideShoworpressF5tostartthecourse.ToviewtheSpeakerNotes:Right-clicktheslideandchooseSpeakerNotes.ToaccesstheTableofContents:ClickthebuttontoreturntotheTableofContents.ChangeRecordNumber:DescriptionofChangeEnteredByDateTerminalObjectivesAtthecompletionofthiscourse,thetraineewillbeableto:Identifyanddescribealearningprocess,learningstyles,andlearnercharacteristicsIdentifyandapplyappropriatetrainingstylesforthetrainingenvironmentApplyappropriatepresentationskillstoensureeffectivecommunicationandsuccessfultrainingdeliveryDevelopfacilitationskillstomonitortrainees’participation,obtainfeedback,andimproveperformanceintheclassroomIdentifyandapplythetechniquesprovidedinmanagingtheclassroomTableofContentsIntroductiontoTrain-theTrainerLesson1:LearningStylesLesson2:Trainers&AdultLearnersLesson3:PresentationSkillsLesson4:FacilitationSkillsLesson5:ClassroomManagementCourseReviewIntroductiontoTrain-the-TrainerPresentationandFacilitation

Presentationskillsinvolvestheabilitytocommunicateeffectivelycoursecontent.

Facilitationskillsinvolvetheabilitytocoach,guide,andmotivatethetraineeincomprehendingcoursecontent.ManagingClassroomsClassroommanagementaddressesanumberofareas:FacilitiesandEnvironmentInstructionalAidsMomentumandFlowLesson1:LearningStylesLesson1:EnablingObjective1.1

Knowledge:Identifythemajorstepsthatoccurwithinthelearningprocess.

SituationLesson1Concept:LearningProcessLearner:PracticeExperimentationEvaluationReasoning&ReflectingLearner:Changed&MoreExperiencedLearner:RelativelyUnchangedExperienceMemorizationJarvis1987Learningisachangeinbehaviorandcognitiveabilities.Lesson1:EnablingObjective1.2

Knowledge:Describefourlearningstyleswiththeirattributesandrelatedcharacteristics.

Exercise1.1a:YourOrientation

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feeling.

watching.

thinking.

doing.

TOTALSIamreceptiveandopen-minded.Iamcareful.Ianalyzeideas.Iampractical.Iliketoobserve.Ievaluatethings.Iliketobeactive.

AEIcantrythingsoutformyself.Iamanacceptingperson.Iamareservedperson.Iamarationalperson.Iamaresponsibleperson.achancetotryoutandpractice.Ifeelpersonallyinvolvedinthings.Itakemytimebeforeacting.Ilikeideasandtheories.Iliketoseeresultsfrommywork.

CE

RO

ACrelationships.observations.rationaltheories.Irelyonmyfeelings.Irelyonmyobservations.Irelyonmyideas.Igetinvolved.Iamopentonewexperiences.IamanobservingIamalogicalperson.Iamanactiveperson.Ilookatallsidesofissues.Iliketoanalyzethings.Iliketotrythingsout.Iamanintuitiveperson.Ihavestrongfeelingsandreactions.Iamquietandreserved.Itendtoreasonthingsout.Iamresponsibleaboutthings.Iliketothinkaboutideas.Iliketobedoingthings.Itrustmyhunchesandfeelings.Ilistenandwatchcarefully.Irelyonlogicalthinking.Iworkhardtogetthingsdone.Thelearningstyleinventorydescribesthewayyoulearnandhowyoudealwithideasanddailysituations.Beloware12statementswithachoiceoffourendings.Ranktheendingsforeachstatementaccordingtohowwellyouthinkeachonefitswiththewayyougoaboutlearningsomething(i.e.,recallsomerecenteventwereyouhadtolearnsomethingnew).Thenusingthespacesprovided,rankeachresponseusinga"4"fortheendingthat

best

describeshowyoulearn,a"3"forthe

nextbest

statement,a"2"fornexttotheleastbest,anda"1"beingtheleastbest

ofthechoices.PleaserankalltheendingsandDONOTmakeanyties.Aftercompletingthechoices,totalupeachcolumnandputsomesumontheTOTALSrow.9.Ilearnbestwhen:10.WhenIamlearning:11.WhenIlearn:1.WhenIlearn:2.Ilearnbestwhen:3.WhenIamlearning:4.Ilearnby:Example:0.WhenIlearn:4

Iamhappy1

Iamfast2

Iamlogical3

Iamcareful12.Ilearnbestwhen:5.WhenIlearn:6.WhenIamlearning:7.Ilearnbestby:8.WhenIlearn:Iliketodealwithmyfeelings.Iliketowatchandlisten.Lesson1Concept:LearningOrientationExperientialLearningCycleCEExperiencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoingLesson1Concept:Kolb’sLearningStylesDiverger:ImaginativeAbilitySmallGroupDiscussionBroadInterestsConverger:PracticalApplicationTechnicalIssuesIndependent

Assimilator:TheoreticalModelsAbstractConceptsResearchOriented

Accommodator:Hands-OnAdaptableIntuitiveProblemSolversLesson1Concept:OtherStylesReflective/Impulsive“WindshieldWiper”Holistic/SerialistDependent/IndependentRegardlessoftheperspective–LearningStylesVary!Lesson1:EnablingObjective1.3

Knowledge:Listthefivecommonlearnercharacteristicsandsomeoftheirattributes.

Lesson1Concept:LearnerCharacteristicsReservoirofExperienceVolumeandDiversityReadinesstoLearnMotivation&WIIFMOrientationtoLearningProblem-centeredSelf-ConceptRiskAssessmentDefenseMechanismsAbilitytoLearnStyleandProcessingYouthfulnessVS.WisdomLesson2:Trainers&AdultLearnersLesson2:Objectives

TerminalObjective:Identifyandapplyappropriatetrainingstylesforthetrainingenvironment.IdentifyfourinstructionalapproachesDescribethreeinstructionalstylesListthecharacteristicsoflearningDescribetheprinciplesinlearningIdentifythelevelsinlearningLesson2:EnablingObjective2.2

Knowledge:Describethreeinstructionalstylesandtheircharacteristics.

Lesson2Concept:InstructionalStylesAuthoritarianDominatesprocessOne-wayinformationflowLimitedparticipationDemocraticLearningiscollaborativeTrainer&traineepromotestopicTwo-wayinformationflowOpenparticipationLaissez-faireLittledirectionDisorganizedTopic-at-handLesson2:EnablingObjective2.3

Knowledge:Listfivecharacteristicsofadultlearning.

Lesson2Concept:P.E.M.A.S.PurposefulWIIFMExperienceKnowtoUnknownTactile/Auditory/VisualMultifacetedProblem-centeredPsychomotorActiveDisplaybehaviorchangeStylesPreferenceandorientationLesson2:EnablingObjective2.4

Knowledge:Listthesixprinciplesofadultlearning.

Lesson2Concept:R.E.E.P.I.R.ReadinessEstablishpurposeExerciseRepetitionEffectPleasantrewardsPrimacyFirstimpressionsIntensityEngagingRecencySequencingLesson2:EnablingObjective2.5

Knowledge:Identifythethreedomainsoflearning.

Lesson2Concept:C.A.P.CognitiveKnowledgeAffectiveAttitudesandbeliefsPsychomotorPhysical/MotorskillsLesson2:ReviewReviewQuestion1:Listthethreeinstructionalstylesandacharacteristicofeach?ReviewQuestion2:Whatarethefivecharacteristicsofadultlearning?ReviewQuestion3:Listthesixprinciplesinadultlearningandanattributeofeach.Lesson3:PresentationSkillsLesson3:Objectives

TerminalObjective:Determineandapplypresentationskillstoensureeffectivecommunicationsandsuccessfultrainingdelivery.DevelopandapplycommunicationsandpresentationskillsDescribetheelementsforasuccessfulpresentationLesson3:EnablingObjective3.1

Knowledge:Developandapplycommunicationsandpresentationskills. Skill:Developandapplycommunicationsandpresentationskillswithinthetrainingenvironment.Exercise3.1a:WhyBadPerformanceOccursListallthethingsyoucanthinkofthatcontributetoapoorlydeliveredpresentation.Turnthelistaround–createpositivestatementsfromthenegativeones.Younowhavealistofsomeofthequalitiesagoodpresentershouldhave.Lesson3Concept:PresentationPreparationWHOisattending?HOWwillIknowtheyarelearning?HOWdoIgetthemessageacross?WHYshouldtheylearnthis?WHEREamIdoingthis?WHENamIdoingthis?WHATdotheyneedtolearn?Lesson3Concept:Preparation(cont’d)ThebasicplanThebeginning–toexciteandintroduceThedelivery–toinformandinstructTheend–toconfirmandleavealastingimpressionOrTellthemwhatyou’regoingtosayTellthemTellthemwhatyoutoldthemLesson3Concept:“TheBeginning”IgniteNeedTitleRangeObjectiveINTROLesson3Concept:“TheBeginning”

(cont’d)Self-introductionGreetIdentifyQualifyTopicTimeSurprisesQuestionsLesson3Concept:Presentation“TheDelivery”Werememberonly:90%ofwhatwesayanddo70%ofwhatwesay50%ofwhatweseeandhear30%ofwhatwesee20%ofwhatwehear10%ofwhatwereadLesson3Concept:“DeliveryAttitude”(cont’d)YourattitudeFirstimpressionsmatterPeopleassociateattitudeandappearancewithqualityofworkLesson3Concept:“Posture&Delivery”

(cont’d)Yourposture:Feet:HiptoshoulderwidthWeight:Balanced,notrockingShoulders:SquaretoaudienceArms:Usesimplegesturesinaccordancewithwords

(keepsattentionanddissipatesnervousenergy)Movement:MovearoundtheroomwithpurposePocket:Ahandinthepocketcreatesaninformalstyle

(Butdonotplaywithkeysorcoins)Lesson3Concept:“TheDelivery”(cont’d)

YoureyecontactWhereFocusononeindividualatatimeHolduntilcompletedthoughtorphraseRandomize(3+seconds)KeepbodylanguageconsistentBenefitsOne-on-onecommunicationsimulationReduceanxietyConfidentappearancePaceLesson3Concept:“Voice&Delivery”(cont’d)

YourvoiceClearL oudAssertivePauseLesson3Concept:“Humor&Delivery”

(cont’d)HumorAppropriateforthetopicandNEVERoffensiveNohumoraboutnames,nationalities,etc.StopusinghumorifyouraudienceisunresponsiveAvoidjoke-bookhumor;originalityisbestGetyourtimingrightBespontaneous-takeadvantageofthemomentLesson3Concept:TheEndSummarizethekeypoints–theobjectivesMakeyourfinalclosingstatementinsuchawaythatyourmessageisdrivenhome.Lesson3:EnablingObjective3.2

Knowledge:Describetheelementsforasuccessfulpresentation. Skill:Applytheelementsforasuccessfulpresentationwhendeliveringatrainingclass.Lesson3Concept:SuccessfulPresentationsYouunderstandtheneedsofyourtraineesYouknowyoursubjectYouhaveplannedyourpresentationYouhaverehearsedproperlyYouareconfidentinmannerandstyleYouhaveeffectiveclassroommanagementskillsLesson3Concept:ElementsforSuccessTimemanagement

Practice

Motivation

ClassclimateLesson3Concept:TimingStartontimeBeconsistentwithtimingTrackcontentperiodicallyDevelopcontingencyplaniftheclassisrunningearlyorbehindBeflexible,butpragmaticLesson3Concept:ClassroomClimateFirstimpressionscountHavecourseclearlyidentifiedHaveyournameprominentlydisplayedUsetrainees’namesRefertotrainees’ideasandexamplesMaintaineyecontactThankthemforattentionandparticipationLesson3Concept:MotivationBepositiveSetrealisticgoalsExampleenthusiasticbehaviorPracticemakes“perfect”Lesson3Concept:PracticePRACTICE,PRACTICE,PRACTICE…DonotbetooformalAnticipateproblemsandhavesolutionsRelaxLesson3Concept:MakingTrainingStickInterpersonalSkillsPatienceHumorSensitivityEnthusiasmAuditoryVisualKinesthetic

Lesson3:ReviewReviewQuestion1:Whataresomeofthebasicconsiderationswhenpreparingforacourse?ReviewQuestion2:Whichpresentationapproachassuresthatthetraineewillretainthemostinformationfromalearningexperience?ReviewQuestion3:Themostimportantandessentialaspectwhenpreparingtopresentacourseisto?Lesson4:FacilitationSkillsLesson4:Objectives

TerminalObjective:Developfacilitationskillstomonitortrainees’participation,obtainfeedback,andimproveperformanceintheclassroom.ListthecommonfacilitationskillsandtheircharacteristicsDescribethecommonfacilitationsituationsLesson4:EnablingObjective4.1

Knowledge:Listthefourcommonfacilitationskillsandtheircharacteristics.

Lesson4Concept:SkillTypesAttendingObservingListeningQuestioningLesson4Concept:AttendingPresentyourselfinamannerthatshowsyourinterestsinthetopicandthetrainees.BuildrapportCommunicatetraineevalueNotenon-verbalbehaviorsLesson4Concept:ObservingThisskillhelpsyouassesshowwellthetrainingisbeingreceived.ObservetheirbodylanguageEvaluateandmaketheinferenceAdjustappropriatelyLesson4Concept:ListeningThisskillprovidesyoutheopportunitytoverifythetrainees’understandingofthecontent.Listeningalsoprovidesyouthewiththefeedbackonhowthetrainingisbeingreceived.ListenfirstforcontentandmeaningParaphraseifnecessaryforclarificationObserveandusenon-verbalcuesObserveanduseverbalcuesLetthemfinishLesson4Concept:QuestionsQuestionshelpsyoudetermine:WhatthetraineesalreadyknowHowthetrainingisbeingreceivedEnablethetraineestoassesstheirlevelofunderstandingThreeskillsassociatedwithquestionsare:AskingquestionsHandlingtraineeanswerstoquestionsRespondingtotraineequestionsLesson4Concept:QuestionsOpenvs.ClosedOpenquestionsarephrasedforaresponsethatmightfacilitatediscussion.Classcontrolsanswers.Closedquestionsarephrasedforaspecificanswer.Thetrainercontrolsanswer.Overheadvs.DirectOverheadquestionsareaskedtotheclassasawhole.Directquestionsareaskedforparticipationorexpertopinion.Lesson4Concept:QuestioningTipsShouldbedevelopedwhendevelopingyourcontentShouldbebriefShouldbeatvariousdifficultylevelsShouldseektoinvolvealltraineesShouldalwaysrestateandpointoutpositivesfromresponsesLesson4Concept:HandlingAnswersUsepositivereinforcementforcorrectanswerAcknowledgetheeffort.Usepositiveorneutralacknowledgementforanincorrectanswer.RespondinafashionthatmaintainscontinuityandpaceLesson4Concept:RespondingtoQuestionsProvidetheanswerRedirectthequestionDeferthequestion REMEMBER… Thewayyouhandlethequestionandanswerprocessinitiallysetsthetoneandtheenvironmentforcollaborativelearning.Lesson4Concept:ManagingDiscussionsDiscussionisanexchangeofopinionsandfeelings.Listeningistwo-thirdsofadiscussion.Opinionsareneitherrightnorwrong.Everyonemaycontribute.Apre-determinedobjectivemustbeset.Lesson4:EnablingObject4.2Knowledge:Describefourcommonfacilitationsituationsencounteredwithinatrainingenvironmentandhowtomanagethem.Lesson4Concept:Whento……..

Commonfacilitationscenarioscaninclude:EnlistingparticipationandmotivatingGuidingandrewardingdesiredperformanceCorrectingerrorsormisunderstandingsResolvingissuesLesson4Concept:Participation

Variouslevelsoftraineeparticipationcanbeexpected.Keyintheprocessistheabilityoftheinstructortoidentifytraineesthatneedsupportandmotivationtomeettheobjectivesofthecourse.Lesson4Concept:Guiding

Thelearningenvironmentprovidestheopportunitytoobtainthedesiredperformancebythetrainee.Guidingthe“willing”or“confused”motivatesandrewardsallparticipants.Lesson4Concept:MisunderstandingsorErrorsTeach:WhenthetraineedoesnothavetheknowledgetorespondorexecuteCoach:WhenthetraineehastheknowledgebutishavingdifficultyapplyingtheknowledgeCounsel:WhenthetraineehastheknowledgeandknowstheyhavemadeanerrorLesson4Concept:IssueResolutionObservebodylanguage,facialexpression,eyecontact,andvocalexpressionDecideifthesituationwarrantsactionDetermineappropriateactionTakeactionandfollow-throughLesson4:ReviewReviewQuestion1:Listthefourfacilitationskilltypes.ReviewQuestion2:Whatthreeconditionscanbedeterminedbyusingquestions?ReviewQuestion3:Listthecommonfacilitationscenarios.Lesson5:ClassroomManagementLesson5:Objectives

TerminalObjective:Identifyandapplythetechniquesprovidedinpreparingandmanagingtheclassroom.ListandpreparethesupportrequirementsfortrainingDevelopyourstrategyforconductingtrainingandmanagingthetraineesPreparerequiredvisualaidsLesson5:EnablingObjective5.1

Knowledge:Prepareandlistthelogisticalsupportrequirementsfortraining.

Lesson5Concept:“BePrepared”Useofachecklistassuresthatyoursupportrequirementsareinplace.Itemstoconsiderinclude:Siteinfrastructure(rooms,seating,location,etc.)TraineeinformationCoursematerialTrainingaidsavailableandwork(e.g.,computers,audiovisual,flipchart,markers,pointers,namecards,pens,notepaper)Contactinformation(trainersandtrainees)ContactsforsiteandsystemproblemsLesson5Concept:ContingenciesBepreparedfortheunexpectedwithcontingenciesthataddressissueslike:IfthePCsfailbeforeorduringtheclassIfthelogonsdonotworkIftheSAPR/3trainingsystemisuncooperativeIfhardcopiesarenotavailableIfyourtraineesareanoshowLesson5:EnablingObjective5.2

Knowledge:Developyourstrategyforconductingtrainingandmanagingthetrainees.

Lesson5Concept:BeforeBeginningRehearseyourtiming,pace,process,andproceduresArriveearlytopreparetheroomCheckandadjustroomtemperatureandlightingDistributecoursematerial,pencils,etc.TestaudiovisualequipmentandothertrainingaidsVerifythatallPCsareworkingproperlyCheckInternetaccessonthePCsCheckSAPR/3accessLesson5Concept:StartingOutIntroduceyourselfandyourbackgroundIntroducethecourseHavetraineesintroducethemselvesandtheirbackgroundChecktheattendancelist/fillinattendancesheetsReviewthe“house“rulesExplainthecourseagendaStartyourtrainingonscheduleLesson5Concept:DeliveryIntroducetopicRecognizein-classresourcesCoverobjectivesEstablishimportanceandrelevanceInstructwithconciseinformationUseexamplesanddemonstrateFacilitateexercisesAnswerquestionshonestlyDeferchallengingquestionstothe“parkinglot”ProvidefeedbackoftenandwhenappropriateKNOWLEDGELesson5Concept:“TheEnd”Summarizethekeypoints/objectivesAssurecapabilitiesinconductingtransactionsGivefollowupassistanceifneededShutdownallAVequipmentCompletethefeedbackformsLesson5Concept:ChallengingTraineesManagingthetrainingenvironmentmayrequirehandlingthechallengingtrainee.Bepreparedforthe:Know-it-allCombativeCondescendingQuestionerEmotionalQuietmouseChronicallylateConversationalistExercise5.1a:HandlingChallengesUsethebehaviorofthepreviousslideasexamples,discusstheapproachesyouwouldtaketohandlethesechallengingtrainees.Shareyourthoughtswiththeclass.Lesson5:EnablingObjective5.3

Knowledge:Identifyandpreparethevisualaidsrequiredforthetrainingsession.

Lesson5Concept:AVEquipmentUsingvisualaidsBefamiliarwiththetechnology(e.g.,computers,orin-focusprojectors,etc.)PointtovisualFaceaudienceSpeaktotopic,donotreadverbatimDimlightsasneededLesson5Concept:ChartsandBoards

Useflipcharts/greaseboards:TocaptureclassspecificinformationTocapturequestions