商務英語寫作chapter questionnaire課件

商務英語寫作chapterquestionnaire課件ContentsComposingYourMessageReferenceExpressionsSampleQuestionnairesCheckYourselfWritingYourMessageContentsComposingYourMessageComposingYourMessageComposingYourMessageLead-inQuestionsWhendoweneedtodesignaquestionnaire?Whatshouldbeincludedinaquestionnaire?Howtoaskquestionsinaquestionnaire?Howtointerprettheresultsofquestionnaires?Thequestionnaireisaformthatconsistsofaseriesofquestionsonatopicorgroupoftopicsdesignedtobeansweredbyanumberofpeople.ItiscommonlyusedtogatherinformationforreportorapresentationLead-inQuestionsWhendoweneStructureofaQuestionnaireAppreciationQuestionsclosedquestionsopen-endedquestionspurposeIntroductioninstructions

way&deadlinetoreturnStructureofaQuestionnaireApIntroductionPurpose:whyshouldtherespondentsanswerthequestions?IntroductionPurpose:whyshoulIntroductionInstruction:howwilltherespondentsanswerthequestionsIntroductionInstruction:howwIntroductionWay&deadlinetoreturn:howandwhentherespondentssendthequestionnaireback?IntroductionWay&deadlinetoTypesofQuestionsClosedquestionsOpen-endedquestionsFeaturesAwiderangeofchoicesoftheanswersareprovidedThereisnofixedanswerstothequestionsAdvantagesa.Timesavingforrespondentsb.Easytoanalyzeforsurveyorsa.Freetoexpressopinionsforrespondentsb.MoredetailedandunexpectedinformationforsurveyorsDisadvantagesSurveyorsmaymisssomepossibleanswersbeyondthechoices,therefore,theymaydrawanincorrectconclusion.Respondentsmayspendmoretimeandeffortonthequestions,therefore,uneagertofinishthequestionnaires.TypesofQuestionsClosedquestQuestionsClosedQuestionsEither-orQuestions

2choices:

a.yesb.no;a.trueb.false;

3choices:

a.trueb.don’tknowc.false

a.likeb.notsurec.dislikeWouldyoufavorafour-dayworkweek?Yes_______No_________Notsure_________QuestionsClosedQuestionsQuestionsClosedQuestionsMultiple-choiceQuestions

morethat3choices:What’syourroleonline?A.ThesameasinrealityB.Theperfectman,which,inreality,Iamnot.C.Sometimesreal,sometimesnotD.AcompletelydifferentpersonalityQuestionsClosedQuestionsQuestionsClosedQuestionsListQuestions

alistofpossibleanswerstobechecked:QuestionsClosedQuestionsQuestionsClosedQuestionsScaleQuestions/LikertScaleQuestionschoicesarrangingbyratingscales:Foreachofthestatementsbelow,circlethenumberthatbestindicatesyouranswertothatquestion.VeryLikelyVeryUnlikelyWhenyougoshopping,howLikelyareyoutopurchaseN/A12345Lotterytickets?doesnotapplytomeQuestionsClosedQuestionsQuestionsClosedQuestionsDemographic

Questions

people’spersonalinformationsuchasage,gender,maritalstatus,nationality,race,occupation,income,andreligion,politicalpartyoreducationalbackground

:QuestionsClosedQuestionsQuestionsOpen-endedQuestionsOpen-ended

Questions

nochoices,freetoanswer(maycombinewithclosedquestions:QuestionsOpen-endedQuestResultsinterpretationsGraphicAdvantageDisadvantageTableAllowscomparisonbetweenlargeamountsofdataDifficulttoconnectdataquicklyBarChartSimplifiescomparisonsbetweenitemsorperiodsSizeandproportionscanbehardtointerpretPieChartShowsrelativeproportionandimportanceofeachparttothewholeunitDifficulttojudgedifferencesbetweenareaandsizeLineChartIndicatesclearlymovementandtrendsindataInappropriatelabelsandscalescanmakeitdifficulttointerpretResultsinterpretationsGraphicResultsinterpretationsTablesTables:alistoffactsornumbersarrangedinspecialorder,usu.InrowsandcolumnsYear20002005Income$12,000$16,000ExpensesFood18%22%Housing25%32%Medical10%12%Entertainment7%7%Savings5%5%Others35%23%TheAverageFamilyIncomeandExpensesinChinaResultsinterpretationsTaResultsinterpretationsTablesAnalysisThetableaboveshowstheaveragefamilyincomeandexpensesinChinain2000and2005.In2000,theaveragefamilyincomewasdistributedinthefollowingways:18%wasspentonfood,25%onhousing,whichaccountedformostofthefamilyexpenditure,10%onmedicalexpenses,7%onentertainmentand5%wenttosavinginthebank.Theremaining35%waschanneledtootherfamilyexpenses.In2005,withthetotalfamilyincomeincreasingto$16,000,peoplewerespendingmorethanin2000onfood,housingandmedicalcare.Foodexpenseincreasedby4%to22%ofthetotalincome;housingincreasedevenby7%to32%;andtheincreaseintheexpenseinmedicalservicewas2%to12%.Thepercentageoffamilyentertainmentandsavingsremainedthesame,whilethepercentageofmoneyputtootherusesdroppedfrom35%to25%.generaldescriptiondetailedanalysisdetailedanalysisResultsinterpretationsTaResultsinterpretationsBarChartsBarCharts:adiagramwhichusesnarrowbandsofdifferentheightstoshowdifferentamounts,sothattheycanbecompared.VerticalBarChartHorizontalBarChartResultsinterpretationsBaResultsinterpretationsBarchartAnalysisAscanbeseenfromtheabovegraph,generally,therewasnotmuchdifferencebetweenthenumberofboysandthatofgirlsusingInternetatRedwoodSecondarySchooleachyearfrom2000-2005.Intheyearsof2000,2001and2002,thereweremoreboysusingInternetthangirls;whilefrom2003,therewerealmostequalnumbersofgirlsandboysinInternetuse;sometimes,evenmoregirlswereusingInternetthanboys.Generally,duringthefirst4years,therewasasharpincreaseinthenumberofboysandgirlsusingInternet,withthenumbersalmosttripledfromjustover100in2000toonearly300eachofboysandgirlsin2003;whilefromtheyear2003on,theincreasehasbeenveryslow.ResultsinterpretationsBaResultsinterpretationsPieChartsPieCharts:adiagramconsistingofacirclethatisdividedintosectionstoshowthesizeofparticularamountsinrelationtothewhole.3-dimentionPie

Chart

Broken-uppiechartResultsinterpretationsPiResultsinterpretationsLineChartsLineCharts:orgraphaplanneddrawing,consistingofalineorlines,showinghowtwoormoresetsofnumbersarerelatedtoeachother.ResultsinterpretationsLiReferenceExpressionsReferenceExpressionsVerbs

to

show

upward

trend

togoup/moveupward

torise/ toincrease/togrowtojump

toclimb/upturn/upsurge/soar/skyrocket

toexceedv.超過

toimprovev.改善

torecover/torebound恢復

topeakv.到達頂峰

toshootup

迅速成長

toreach/cometo/amountto

apeak

到達頂峰

Verbstoshowupwardtrend

Nouns

to

show

upward

trend

arise

anincrease

growth

animprovement

arecovery

reachapeak Nounstoshowupwardtrend

Verbs

to

show

downward

trend

togodown/fall/decline/decrease

toslide/slip

toreduce(v.減少)

todip

tocollapse

tomoredownward

toreachatrough(降到谷底）

toslump/plummet/collapse/plunge

tofluctuatewildlyVerbstoshowdownwardtrend Nouns

to

show

downward

trend

afall

adecrease

adecline

adrop

areduction:

e.g.toseefurtherreductions

acollapseNounstoshowdownwardtrend Verbs

to

show

level

off

remainthesame/aplateau

remainconstant(adj.不變的)

remainstable（adj.不變的）

remainsteady（adj.平穩(wěn)的）

remainunchanged

standat

showlittlechange

leveloff穩(wěn)定下來

（過去式：levelledoff）Verbstoshowleveloff

adj.&adv.toshowtrendsAdjectivesAdverbssteadysteadilygradualgraduallyslightslightly

slowslowlyconsiderableconsiderablyNoticeablenoticeablysharpsharplysignificantsignificantlysubstantialsubstantiallyenormousenormouslydramaticdramaticallyadj.&adv.toshowtrendsAdjeUsing

approximationsjustunder

approximatelywellunder

around

aboutjustover

roughlywellover

nearly

almostUsingapproximationsjustunderData

analysis

Asfortheincrease,Ithinkthereareafewfactorsbehindit.Thefactthatthereisabigincreasein...Isattributedtothefollowingreasons.Thereasonstoaccountforthedecreaseofthesalesaresuch.Ithinkthatanumberoffactorscouldaccountfor/leadtothechangein...Thereareseveralreasonsforthisphenomenon/trend/change.Inthefirstplace,...Foronething,;foranotherPerhapstheprimaryreasonis...Thereexistsagreatvarietyofreasonstoaccountforthissocialphenomenon/thisproblem,butingeneral,itcomesdowntothreemajoronesAsfortheincrease,Ithinkthereareafewfactorsbehindit.DataanalysisAsfortheincreSampleQuestionnairesSampleQuestionnaires

QuestionnaireonteachingP7ofNationalAssessments（美國成人讀寫能力評估）QuestionnaireonteachingP7Questionnaireon

Englishstudyofstudents

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HolidayDestinationsQuestionnSurvey

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SurveyonAirlineservicesClient

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ClientLifestyleQuestionnaireHome-based

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QuestionnaireHome-basedWorkingQuestionnaire

Pleasecompletethequestionsandusethisdocumentindiscussionswithyourlinemanager.1.Onaverage,howmuchtimedoyoucurrentlyspendeachdaycommuting?A.Lessthan30minutesB.30minutes--59minutesC.60minutes89minutesD.90minutes120minutesD.Morethan120minutes2.Whatpercentageofyourtimeiscurrentlyspentonthefollowing?

＜10%10%-25%25%-50%50%-75%TravelingonbusinessAttendingmeetingsDealingwithpaperworkWorkingoncompanynetwork3.Howmanytimesaweekdoyouneedtoseethefollowingpeopleface-to-face?Daily2-3timesoncelessYourmanagerYourcolleagues4.Whatdoyouseeasthepotentialbenefitsofhome-basedworkingtoyou?_____________________________________________________________________________________________________________________THANKYOUVERYMUCH!Home-basedWorkingQuestionnaiWritingYourMessageWritingYourMessageSituation

Youareaskedtomakeasurveyonpeople’spreferenceofdifferenttransportationvehicles.Trytodesignaquestionnaireanduseittocollectinformationforyourstudy.SituationYouareaskedtWaysofThinking

1.Introduction

Purposeofthequestionnaires

Inordertoimprove…,Pleasetakeseveralminutestofinishthequestionson…You’reaskedtopleasefinishthisquestionnairebytickingyouranswerforeachquestion,andtellingusyourconstructiveopinionsonourservices(onthereversesideofthepage.)

Waytoreturn

Pleaseputthecompletedquestionnaireintotheattachedreturnenvelopeanddropitinthemail.Thepostagehasbeenprepaid.Pleasereturnthequestionnairetoanyofoursalespeopleordropitintooneoftheboxesattheentrancesofourchainstores.WaysofThinking1.IntroductiWaysofThinking2.AppreciationThankyouforyourassistance.Thankyouforyourpatienceandcooperation.Thankyouverymuchforyourcustom.Thankyouforhelpinguswithoursurvey.WaysofThinking2.AppreciatioKeytoCheckYourselfKeytoCheckYourselfCheckYourselfCheckYourselfTask1RefineCindy’squestionnaireTask1RefineCindy’squestionnTask2DearCustomer,Thankyouverymuchforyourpatronage.________________________________________________________________________________________________________________________________________________________________________________________________.Postagehasbeenprepaid.Manythanksforyourinterestandyourtime.ABCAuto

Inordertoimproveourserviceandmeetyourrequirementsbetter,weurgentlyneedyourfeedbackandsuggestions.Pleasetakeseveralminutestoanswerthequestionsbelowandgiveusyourconstructivesuggestions.Task2DearCustomer,Task3:

Refinethesentences

1)Howdoyoufeelaboutourserviceandareyousatisfiedwithit?2)Areyouagainstthebanonsmoking?3)Areyounotsureabouthowtoavoidit?4)Doyouthinkitisthelaststraw?Howdoyoufeelaboutourservice?Areyousatisfiedwithit?Doyouagreewiththebanonsmoking?Areyousureabouthowtoavoidit?Doyouthinkitisthedecisivepoint?Task3:Refinethesentences1Task3:

Refinethesentences

5)Doyouthinkthedeliveryservicepromptandreliable?6)Haveyoubeentothecinemarecently?7)DoyoubelievetheUSshouldbuildanewupperandlowerparliament?8)Don’tyouthinkthattheresultissatisfying?Doyouthinkthedeliveryserviceisefficient?Didyougotothecinemalastweek?DoyoubelievetheUSshouldbuildanewbicameralparliament?Doyouthinkthattheresultissatisfactory?Task3:Refinethesentences5Task4:learnedthinkofyourwritingskillsshouldbeturnedintoasetofclosedquestionsTask4:learnedthinkofyourwTask5Task5Task6

Writeanessayof120-150wordsbasedonthegiventable.Task6Writeanessayof120ThankYou!ThankYou!商務英語寫作chapterquestionnaire課件ContentsComposingYourMessageReferenceExpressionsSampleQuestionnairesCheckYourselfWritingYourMessageContentsComposingYourMessageComposingYourMessageComposingYourMessageLead-inQuestionsWhendoweneedtodesignaquestionnaire?Whatshouldbeincludedinaquestionnaire?Howtoaskquestionsinaquestionnaire?Howtointerprettheresultsofquestionnaires?Thequestionnaireisaformthatconsistsofaseriesofquestionsonatopicorgroupoftopicsdesignedtobeansweredbyanumberofpeople.ItiscommonlyusedtogatherinformationforreportorapresentationLead-inQuestionsWhendoweneStructureofaQuestionnaireAppreciationQuestionsclosedquestionsopen-endedquestionspurposeIntroductioninstructions

way&deadlinetoreturnStructureofaQuestionnaireApIntroductionPurpose:whyshouldtherespondentsanswerthequestions?IntroductionPurpose:whyshoulIntroductionInstruction:howwilltherespondentsanswerthequestionsIntroductionInstruction:howwIntroductionWay&deadlinetoreturn:howandwhentherespondentssendthequestionnaireback?IntroductionWay&deadlinetoTypesofQuestionsClosedquestionsOpen-endedquestionsFeaturesAwiderangeofchoicesoftheanswersareprovidedThereisnofixedanswerstothequestionsAdvantagesa.Timesavingforrespondentsb.Easytoanalyzeforsurveyorsa.Freetoexpressopinionsforrespondentsb.MoredetailedandunexpectedinformationforsurveyorsDisadvantagesSurveyorsmaymisssomepossibleanswersbeyondthechoices,therefore,theymaydrawanincorrectconclusion.Respondentsmayspendmoretimeandeffortonthequestions,therefore,uneagertofinishthequestionnaires.TypesofQuestionsClosedquestQuestionsClosedQuestionsEither-orQuestions

2choices:

a.yesb.no;a.trueb.false;

3choices:

a.trueb.don’tknowc.false

a.likeb.notsurec.dislikeWouldyoufavorafour-dayworkweek?Yes_______No_________Notsure_________QuestionsClosedQuestionsQuestionsClosedQuestionsMultiple-choiceQuestions

morethat3choices:What’syourroleonline?A.ThesameasinrealityB.Theperfectman,which,inreality,Iamnot.C.Sometimesreal,sometimesnotD.AcompletelydifferentpersonalityQuestionsClosedQuestionsQuestionsClosedQuestionsListQuestions

alistofpossibleanswerstobechecked:QuestionsClosedQuestionsQuestionsClosedQuestionsScaleQuestions/LikertScaleQuestionschoicesarrangingbyratingscales:Foreachofthestatementsbelow,circlethenumberthatbestindicatesyouranswertothatquestion.VeryLikelyVeryUnlikelyWhenyougoshopping,howLikelyareyoutopurchaseN/A12345Lotterytickets?doesnotapplytomeQuestionsClosedQuestionsQuestionsClosedQuestionsDemographic

Questions

people’spersonalinformationsuchasage,gender,maritalstatus,nationality,race,occupation,income,andreligion,politicalpartyoreducationalbackground

:QuestionsClosedQuestionsQuestionsOpen-endedQuestionsOpen-ended

Questions

nochoices,freetoanswer(maycombinewithclosedquestions:QuestionsOpen-endedQuestResultsinterpretationsGraphicAdvantageDisadvantageTableAllowscomparisonbetweenlargeamountsofdataDifficulttoconnectdataquicklyBarChartSimplifiescomparisonsbetweenitemsorperiodsSizeandproportionscanbehardtointerpretPieChartShowsrelativeproportionandimportanceofeachparttothewholeunitDifficulttojudgedifferencesbetweenareaandsizeLineChartIndicatesclearlymovementandtrendsindataInappropriatelabelsandscalescanmakeitdifficulttointerpretResultsinterpretationsGraphicResultsinterpretationsTablesTables:alistoffactsornumbersarrangedinspecialorder,usu.InrowsandcolumnsYear20002005Income$12,000$16,000ExpensesFood18%22%Housing25%32%Medical10%12%Entertainment7%7%Savings5%5%Others35%23%TheAverageFamilyIncomeandExpensesinChinaResultsinterpretationsTaResultsinterpretationsTablesAnalysisThetableaboveshowstheaveragefamilyincomeandexpensesinChinain2000and2005.In2000,theaveragefamilyincomewasdistributedinthefollowingways:18%wasspentonfood,25%onhousing,whichaccountedformostofthefamilyexpenditure,10%onmedicalexpenses,7%onentertainmentand5%wenttosavinginthebank.Theremaining35%waschanneledtootherfamilyexpenses.In2005,withthetotalfamilyincomeincreasingto$16,000,peoplewerespendingmorethanin2000onfood,housingandmedicalcare.Foodexpenseincreasedby4%to22%ofthetotalincome;housingincreasedevenby7%to32%;andtheincreaseintheexpenseinmedicalservicewas2%to12%.Thepercentageoffamilyentertainmentandsavingsremainedthesame,whilethepercentageofmoneyputtootherusesdroppedfrom35%to25%.generaldescriptiondetailedanalysisdetailedanalysisResultsinterpretationsTaResultsinterpretationsBarChartsBarCharts:adiagramwhichusesnarrowbandsofdifferentheightstoshowdifferentamounts,sothattheycanbecompared.VerticalBarChartHorizontalBarChartResultsinterpretationsBaResultsinterpretationsBarchartAnalysisAscanbeseenfromtheabovegraph,generally,therewasnotmuchdifferencebetweenthenumberofboysandthatofgirlsusingInternetatRedwoodSecondarySchooleachyearfrom2000-2005.Intheyearsof2000,2001and2002,thereweremoreboysusingInternetthangirls;whilefrom2003,therewerealmostequalnumbersofgirlsandboysinInternetuse;sometimes,evenmoregirlswereusingInternetthanboys.Generally,duringthefirst4years,therewasasharpincreaseinthenumberofboysandgirlsusingInternet,withthenumbersalmosttripledfromjustover100in2000toonearly300eachofboysandgirlsin2003;whilefromtheyear2003on,theincreasehasbeenveryslow.ResultsinterpretationsBaResultsinterpretationsPieChartsPieCharts:adiagramconsistingofacirclethatisdividedintosectionstoshowthesizeofparticularamountsinrelationtothewhole.3-dimentionPie

Chart

Broken-uppiechartResultsinterpretationsPiResultsinterpretationsLineChartsLineCharts:orgraphaplanneddrawing,consistingofalineorlines,showinghowtwoormoresetsofnumbersarerelatedtoeachother.ResultsinterpretationsLiReferenceExpressionsReferenceExpressionsVerbs

to

show

upward

trend

togoup/moveupward

torise/ toincrease/togrowtojump

toclimb/upturn/upsurge/soar/skyrocket

toexceedv.超過

toimprovev.改善

torecover/torebound恢復

topeakv.到達頂峰

toshootup

迅速成長

toreach/cometo/amountto

apeak

到達頂峰

Verbstoshowupwardtrend

Nouns

to

show

upward

trend

arise

anincrease

growth

animprovement

arecovery

reachapeak Nounstoshowupwardtrend

Verbs

to

show

downward

trend

togodown/fall/decline/decrease

toslide/slip

toreduce(v.減少)

todip

tocollapse

tomoredownward

toreachatrough(降到谷底）

toslump/plummet/collapse/plunge

tofluctuatewildlyVerbstoshowdownwardtrend Nouns

to

show

downward

trend

afall

adecrease

adecline

adrop

areduction:

e.g.toseefurtherreductions

acollapseNounstoshowdownwardtrend Verbs

to

show

level

off

remainthesame/aplateau

remainconstant(adj.不變的)

remainstable（adj.不變的）

remainsteady（adj.平穩(wěn)的）

remainunchanged

standat

showlittlechange

leveloff穩(wěn)定下來

（過去式：levelledoff）Verbstoshowleveloff

adj.&adv.toshowtrendsAdjectivesAdverbssteadysteadilygradualgraduallyslightslightly

slowslowlyconsiderableconsiderablyNoticeablenoticeablysharpsharplysignificantsignificantlysubstantialsubstantiallyenormousenormouslydramaticdramaticallyadj.&adv.toshowtrendsAdjeUsing

approximationsjustunder

approximatelywellunder

around

aboutjustover

roughlywellover

nearly

almostUsingapproximationsjustunderData

analysis

Asfortheincrease,Ithinkthereareafewfactorsbehindit.Thefactthatthereisabigincreasein...Isattributedtothefollowingreasons.Thereasonstoaccountforthedecreaseofthesalesaresuch.Ithinkthatanumberoffactorscouldaccountfor/leadtothechangein...Thereareseveralreasonsforthisphenomenon/trend/change.Inthefirstplace,...Foronething,;foranotherPerhapstheprimaryreasonis...Thereexistsagreatvarietyofreasonstoaccountforthissocialphenomenon/thisproblem,butingeneral,itcomesdowntothreemajoronesAsfortheincrease,Ithinkthereareafewfactorsbehindit.DataanalysisAsfortheincreSampleQuestionnairesSampleQuestionnaires

QuestionnaireonteachingP7ofNationalAssessments（美國成人讀寫能力評估）QuestionnaireonteachingP7Questionnaireon

Englishstudyofstudents

Questionnaireon

EnglishstudSurveyonactivities

onEnglishlanguagelessons

Surveyonactivities

onEngliA

Business

Questionnaire

ABusinessQuestionnaireHoliday

Destinations

Questionnaire

HolidayDestinationsQuestionnSurvey

on

Airline

services

SurveyonAirlineservicesClient

Lifestyle

Questionnaire

ClientLifestyleQuestionnaireHome-based

Working

QuestionnaireHome-basedWorkingQuestionnaire

Pleasecompletethequestionsandusethisdocumentindiscussionswithyourlinemanager.1.Onaverage,howmuchtimedoyoucurrentlyspendeachdaycommuting?A.Lessthan30minutesB.30minutes--59minutesC.60minutes89minutesD.90minutes120minutesD.Morethan120minutes2.Whatpercentageofyourtimeiscurrentlyspentonthefollowing?

＜10%10%-25%25%-50%50%-75%TravelingonbusinessAttendingmeetingsDealingwithpaperworkWorkingoncompanynetwork3.Howmanytimesaweekdoyouneedtoseethefollowingpeopleface-to-face?Daily2-3timesoncelessYourmanagerYourcolleagues4.Whatdoyouseeasthepotentialbenefitsofhome-basedworkingtoyou?_____________________________________________________________________________________________________________________THANKYOUVERYMUCH!Home-basedWorkingQuestionnaiWritingYourMessageWritingYourMessageSituation

Youareaskedtomakeasurveyonpeople’spreferenceofdifferenttransportationvehicles.Trytodesignaquestionnaireanduseittocollectinformationforyourstudy.SituationYouareaskedtWaysofThinki