2021高中英語Unit23ConflictSectionⅦWriting-投訴信教案8

1、2020_2021學(xué)年高中英語Unit23ConflictSectionWriting_投訴信教師用書教案北師大版選修82020_2021學(xué)年高中英語Unit23ConflictSectionWriting_投訴信教師用書教案北師大版選修8PAGE 2020_2021學(xué)年高中英語Unit23ConflictSectionWriting_投訴信教師用書教案北師大版選修8Unit 23 ConflictSection Writing投訴信eq avs4al(文體指導(dǎo)）投訴是人們?nèi)粘Ｉ钪惺艿狡垓_或不合理、不公平的對待時的一種積極有效的反映方式，而寫投訴信是人們無法直接陳述或不便于直接陳述時所采取的

2、必要手段。投訴信通常是寫給廠家、商店、消費者協(xié)會、報界或廠家、商店的上級主管部門，揭發(fā)產(chǎn)品質(zhì)量的低劣、服務(wù)態(tài)度的糟糕，抱怨不應(yīng)出現(xiàn)的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態(tài)度要冷靜，要寫得有理有據(jù)，令人信服。做到有禮貌,不能惡語傷人。寫投訴信時要注意以下幾點:1.在投訴信件的右上角寫投訴人的地址。下一行靠左邊寫受訴人的地址.2.接著靠左邊寫禮貌的稱呼。3。引出主題.說明投訴原因，給出具體的信息，包括產(chǎn)品名稱、銷售服務(wù)、在何時何地購買物品及物品出現(xiàn)的問題等。附上保證書和收據(jù)的復(fù)印件。4.給出投訴要點。例如:（1）為什么這一產(chǎn)品的廣告有不合實際、錯誤引導(dǎo)消費者的嫌疑。（

3、2)產(chǎn)品有什么問題.5.說明你的要求。如果沒有滿足你的要求，清楚地說明你想要進一步采取什么樣的行動。6。正式結(jié)尾（Formal ending)投訴信的最常見結(jié)尾就是：I look forward to hearing from you.7.署名（Signing off)寫完后應(yīng)簽名落款，寫在結(jié)束語的正下方.eq avs4al（亮點句式)Dear.。稱呼eq blc rc（avs4alco1(Im writing to you about.。which,I bought from。,Here are the copies of the guarantee，and the receipt.)eq

4、avs4al（開門見山，引出話題。）eq blc rc（avs4alco1(In your advertisement，you，claim that。.,However,the first time I went.。，However,after only one wash，the colour had faded.)說明產(chǎn)品的問題eq blc rc（avs4alco1(When I took.。.back to the shop，the assistant said。,She was not polite to me.。，She behaved in bad manners.。)）eq avs

5、4al(第一次索，賠的遭遇)eq blc rc(avs4alco1(I would like you to refund my ,money.。，Unless I receive a satisfactory, reply I will.，If you cant.。I will。.。)）eq avs4al(明確地提出,你的要求）eq blc rc(avs4alco1（I look forward to hearing from you.,Im waiting for your reply.)）結(jié)束語eq avs4al(寫作任務(wù)）假設(shè)你是李宏玉，你的父親半年前買了一部手機，使用一個月后就壞了，聲

6、音太小，并且有噪音,有時候信號中斷。你發(fā)現(xiàn)盡管機殼是新的，但從多種跡象可以看出那是一部翻新的舊手機.你曾多次找過商店經(jīng)理,經(jīng)理說等等看，可是已經(jīng)等了5個月了?，F(xiàn)在你給消費者協(xié)會寫信，投訴此事，并要求全額賠償。體裁書信時態(tài)一般現(xiàn)在時為主話題手機質(zhì)量問題人稱第一人稱為主結(jié)構(gòu)第一段：提出寫信的目的；第二段：闡述投訴理由；第三段：闡述投訴遇到的問題。eq avs4al（遣詞造句).對接單元詞匯1guarantee保證書2receipt 收據(jù)3signal 信號4ask sb.to do sth。 要求某人做某事5a full refund 全額退款6look forward to 盼望；期望.巧用單元

7、句式、語法（一)完成句子1Although its cover is new， I think it is an old one that has been rebuilt盡管機殼是新的，我認(rèn)為這是一部翻新的手機。2We waited for five months, but there was no reply我們等了五個月，但是沒有回應(yīng).（二）句式升級1Im writing to you about the cellphone.My father bought the cellphone half a year ago。(用定語從句改寫句子）Im writing to you about

8、the cellphone which my father bought half a year ago.2Something was wrong with it only a month later。(用強調(diào)句改寫句子)It was only a month later that something was wrong with it。eq avs4al(妙筆成篇） 【參考范文】Dear Sir,Im writing to you about the cellphone which my father bought half a year ago。Here are the copies of

9、 the guarantee and the receipt.It was only a month later that something was wrong with it.It sounded little with some noise.When my father was calling me，the signal often stopped.Although its cover is new，I think it is an old one that has been rebuilt。I asked the manager about this.He just asked us to wait f