海外KD工廠索賠業(yè)務(wù)培訓(xùn)教程

1、海外KD工廠索賠業(yè)務(wù)培訓(xùn)教程目錄/Contents海外工廠索賠業(yè)務(wù)簡(jiǎn)介 Brief introduction on Claim Business in Overseas KD Plants 二.KD質(zhì)量信息流程的操作 Operation of KD quality information flow三. Making out the claim form of on-site confirmation海外KD工廠索賠業(yè)務(wù)的介紹Brief introduction on Claim Business in Overseas KD Plants 1、索賠業(yè)務(wù)術(shù)語(yǔ) The terms related

2、to KD parts claim 物料索賠：指甲方按銷售合同規(guī)定所提供的KD產(chǎn)品，在運(yùn)抵乙方指定的地點(diǎn)后，在開箱驗(yàn)貨、生產(chǎn)組裝及調(diào)試過程中，因甲方原因，出現(xiàn)漏發(fā)或錯(cuò)發(fā)的物料損壞或報(bào)廢、KD物料功能不全或功能喪失等質(zhì)量事件，乙方因維護(hù)生產(chǎn)需要而向甲方提出補(bǔ)償物料損失的索賠要求，甲方根據(jù)協(xié)議規(guī)定，滿足乙方索賠要求的過程。Parts claim : Parts claim refers to the process that after Party A has shipped the KD parts supplied by Party A as per the Sales Contract to

3、 the place designated by Party B, there are to be found, due to Party As reason, the issues such as parts being short-delivered or delivered wrong or quality issues such as parts being damaged or to be scraped, KD parts not functioning adequately or losing function in the process of unpacking to ins

4、pect, assembling and rectification, and then Party B lodges the claim against Party A for compensating the losses in materials so as to meet the needs of production and Party A honors the claim raised by Party B as per agreement .海外KD工廠索賠業(yè)務(wù)的介紹Brief introduction on Claim Business in Overseas KD Plant

5、s 1、索賠業(yè)務(wù)術(shù)語(yǔ) The terms related to KD parts claim 修復(fù)索賠：指因甲方責(zé)任造成并經(jīng)甲方確認(rèn)可修復(fù)的物料，在KD工廠由乙方修復(fù)后，乙方向甲方提出修復(fù)費(fèi)用的索賠要求。Rework claim: Rework claim refers to the claim raised by Party B for compensating the rework cost after the KD parts, whose quality problems are ascribed to Party A but are confirmed to be reworkabl

6、e by Party A(Claims on the painting problems are limited to the damages caused during the process of transportation and packaging ), are reworked by Party B in the KD Assembly Plant.訂單號(hào)：一般指甲乙雙方簽署KD套件銷售合同時(shí)的流水號(hào)，一般為6位阿拉伯?dāng)?shù)字。Order No.: Order No. refers to the serial number of the sales contract signed by

7、 both Party A and Party B on KD parts. The serial number usually consists of 6 Arabic numerals.海外KD工廠索賠業(yè)務(wù)的介紹Brief introduction on Claim Business in Overseas KD Plants 1、索賠業(yè)務(wù)術(shù)語(yǔ) The terms related to KD parts claim 錯(cuò)漏發(fā)問題：指因甲方原因，送至乙方的KD物料，與BOM表或裝箱單對(duì)比，存在品類不一致，或者數(shù)量上出現(xiàn)差異的情況。Parts being short-delivered or d

8、elivered wrong: Parts being short-delivered or delivered wrong refers to the cases that due to the reason of Party A, there is inconformity in category or discrepancy in quantity of the KD parts delivered to Party B when compared with the BOM （bill of material） or packing list.質(zhì)量問題：指因甲方原因，送至乙方的KD物料因

9、外觀、尺寸、功能等無(wú)法滿足生產(chǎn)、調(diào)試及整車出廠檢驗(yàn)要求的情況。Quality Problem: Quality Problem refers to the cases that due to Party As reason, the appearance, dimension and function of the KD parts delivered to Party B can not meet the requirements for production, rectification and delivery inspection of complete vehicles. 海外KD工

10、廠索賠業(yè)務(wù)的介紹Brief introduction on Claim Business in Overseas KD Plants 1、索賠業(yè)務(wù)術(shù)語(yǔ) The terms related to KD parts claim 甲方代表：指甲方或甲方關(guān)聯(lián)公司派駐乙方工廠人員，負(fù)責(zé)開箱驗(yàn)貨、生產(chǎn)質(zhì)量支持及索賠服務(wù)工作。 The Representative of Party A: The Representative of Party A refers to the person who is sent by Party A or associate companies of Party A and

11、 stationed at the plant of Party B and who is authorized to take charge of the matters such as unpacking to inspect, providing support concerning production, quality and service work for claim.乙方代表：乙方負(fù)責(zé)開箱驗(yàn)貨及KD工廠生產(chǎn)、技術(shù)及質(zhì)量支持的人員。 The Representative of Party B: The Representative of Party B refers to the

12、 person who is from Party B and takes charge of unpacking to inspect as well as providing support in aspects of production, technology and quality in KD Assembly Plant.海外KD工廠索賠業(yè)務(wù)的介紹Brief introduction on Claim Business in Overseas KD Plants 2、非索賠范圍 Scope of items that cannot be claimed1.乙方未事先書面通知甲方或未

13、經(jīng)甲方事先書面許可，自行開箱驗(yàn)貨認(rèn)定為錯(cuò)漏發(fā)、外觀破損的物料； Parts deemed to be short-delivered or delivered wrong or to be damaged on the surface when Party B by itself unpacks container to inspect without prior written notice to Party A or without prior written permission of Party A;2.未按甲方生產(chǎn)工藝、技術(shù)要求組裝生產(chǎn)造成的損失； The losses result

14、ed from failing to follow the requirements of the production process and technology stipulated by Party A in assembling and production;3.在組裝生產(chǎn)過程中，車身及鈑金件出現(xiàn)的質(zhì)量問題；不合理的存儲(chǔ)方式或沒有遵守甲方特別提示的存儲(chǔ)要求，造成物料損壞，丟失，如：未采取遮擋措施，長(zhǎng)期露天放置，造成KD件出現(xiàn)斑點(diǎn)、銹蝕、氧化、裝飾件外表面與硬物直接接觸等； Parts damaged or lost due to unreasonable storage mode o

15、r being unable to follow the requirements for storage raised specifically by Party A. For example, parts are put in the open for long time and no measures is taken to shield them, leading to the stained spots, rust and oxidation appearing on the surface of the KD parts, and the surface of the trim p

16、arts touches the hard objects directly and so on；海外KD工廠索賠業(yè)務(wù)的介紹Brief introduction on Claim Business in Overseas KD Plants 2、非索賠范圍 Scope of items that cannot be claimed4.庫(kù)存超6個(gè)月，未采取先進(jìn)先出組裝生產(chǎn)而發(fā)現(xiàn)的質(zhì)量問題及錯(cuò)漏發(fā)問題； Quality problems and issues of parts being short-delivered or delivered wrong found when the parts

17、 have been stored for over 6 months and FIFO (first in, first out ) is not adopted in assembling;5.同一個(gè)訂單下的質(zhì)量信息反饋單，提交之后的三個(gè)月內(nèi)，如不再出現(xiàn)相同訂單下的質(zhì)量信息反饋單，則該訂單對(duì)應(yīng)的索賠權(quán)限將關(guān)閉，即甲方不接受涉及該訂單的質(zhì)量信息反饋和索賠單。 Within three months after “Parts Quality Problem Feedback Form” under one order No. is submitted, if no other “Parts Q

18、uality Problem Feedback Form” under the same order No. is submitted, the corresponding right to claim on the parts of the order shall be forfeited, i.e. the “Parts Quality Problem Feedback Form” and the “Claim Form for KD Parts” in connection with the order will not be accepted by Party A.海外KD工廠索賠業(yè)務(wù)

19、的介紹Brief introduction on Claim Business in Overseas KD Plants 3、索賠業(yè)務(wù)流程 The flow of claim business目錄/Contents海外工廠索賠業(yè)務(wù)簡(jiǎn)介 Brief introduction on Claim Business in Overseas KD Plants 二.KD質(zhì)量信息流程的操作 Operation of KD quality information flow三.現(xiàn)場(chǎng)索賠確認(rèn)單的制作 Making out the claim form of on-site confirmation打開進(jìn)入CP

20、C界面 Open and enter into the interface of CPC協(xié)同管理Collaborative management 美嘉峰辦公 Mejiafeng official businessKD部 KD Dept.KD質(zhì)量信息反饋處理流程 KD parts quality information feedback handling flow KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow1、質(zhì)量信息反饋流程的啟動(dòng) Start the quality information feedback flowKD質(zhì)量信息

21、處理流程的操作 Operation of KD quality information flowKD產(chǎn)品質(zhì)量信息反饋表 KD Parts Quality Problem Feedback Form質(zhì)量問題分析8D報(bào)告 8D Report of Quality Analysis2、質(zhì)量信息反饋表單的構(gòu)成 The constitution of KD Parts Quality Problem Feedback Form對(duì)于質(zhì)量信息反饋單，按問題發(fā)生的時(shí)間、車型、地點(diǎn)、涉及的物料的不同，分別填寫，一個(gè)問題填寫一份表單，除填寫文字信息外，還應(yīng)提供數(shù)字化方式的圖片或視頻信息。The “KD Parts

22、 Quality Problem Feedback Form” shall be filled out in terms of the problem occurring time, vehicle type, occurring place and the parts involved respectively, and for each problem, a form is filled out. In addition to the text information, digital information such as pictures or video information sh

23、all also be provided.二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”按問題物料所在的批次如實(shí)填寫訂單信息。Fill in the order information truthfully based on the batch of problematic parts訂單號(hào)以美嘉峰公司銷售管理部提供的貿(mào)易合同號(hào)進(jìn)行填寫(6位)，如：130101，不允許另加編號(hào)，數(shù)字輸入時(shí)必須

24、為半角。Order Number box shall be filled in with the contract No. given by Sales Management Dept . Of Geely International Corporation (6 digital), such as 130101. Adding Number is not allowed. The digitals shall be input in half width .訂單信息欄到貨數(shù)量填寫以該訂單要求到貨的臺(tái)套數(shù)量進(jìn)行填寫，數(shù)字輸入時(shí)必須為半角。Arrival Quantity box shall b

25、e filled in with the quantity of sets required by the order, and the digitals shall be input in half width. 二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”物料信息欄物料編碼和供應(yīng)商代碼填寫必須準(zhǔn)確，數(shù)字與字母輸入時(shí)必須為半角。Part No. and supplier code shal

26、l be filled in correctly and digital and letter shal l be input in half width.重要度主要以是否影響海外工廠生產(chǎn)為主要依據(jù)，需要緊急補(bǔ)發(fā)的物料重要度必須為A類。Importance box shall be filled in based on whether production in overseas plants is affected and the parts needed to deliver urgently is classified as A class.問題件數(shù)量應(yīng)為實(shí)際發(fā)生的問題數(shù)，只填寫半角的數(shù)

27、字。The problematic parts quantity should be quantity of problems actually happened, and the box should be filled in half width digital.按供貨裝態(tài)進(jìn)行填寫，索賠件訂單填寫“一般散件”。Fill it as per the supply status. If it is from the order for claimed parts, it should be “general KD parts”按要求添加索賠單，照片粘貼至word中，文件名稱為索賠單號(hào)。Add

28、claim form as per the requirement, and the photo is post to WORD text with the claim form No as the name of the document.二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”問題信息欄對(duì)物料的問題點(diǎn)進(jìn)行描述，以便國(guó)內(nèi)進(jìn)行分析改進(jìn)。Describe the problem of th

29、e part so as to help domestic plant analyze and improve the part. 按附件模版要求制作照片附件，必要時(shí)可添加視頻。Make photo attachment as per the template in attachment , and add video document if necessary .整改意見：如：“由包裝公司整改，并于*天內(nèi)完成”等意見。Modification opinion: For example “modified by packaging company, and finished within .d

30、ays”指定問題整改責(zé)任人，本欄在流程中選擇后自動(dòng)導(dǎo)入。Designate the responsible personnel for the modification, and in the box the name is introduced after making selection.根據(jù)車型產(chǎn)地填寫。 Fill according to vehicle type and production place 針對(duì)“基本信息欄”及“問題信息”內(nèi)容進(jìn)行審核，并可給出處理意見。 Check the contents in “ basic information box “and” proble

31、m information box” and write out handling opinion.審核判定欄KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”可根據(jù)駐廠代表原因分析論證后填寫。Fill in after making reason analysis and demonstration by representative stationed in overseas plant 基本信息

32、，由系統(tǒng)帶出。Basic information is given by system. 項(xiàng)目整改成員姓名、職位、聯(lián)系方式。Names, title and contact way of the modification project members 可根據(jù)駐廠代表反饋的問題描述進(jìn)行分析論證后填寫。Fill in after making analysis and demonstration based on problem description fed back by representative stationed in overseas plant 可根據(jù)駐廠代表判定分析論證后填寫，

33、給出相應(yīng)措施。Fill in after making judgment analysis and demonstration by representative stationed in overseas plant and point out corresponding measures.二、KD質(zhì)量信息處理流程的操作Operation of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”預(yù)防類似問題發(fā)生的措施，如設(shè)計(jì)變更或BOM更新等。The

34、measures to prevent the similar problems from happening such as design EC or BOM updating.有整改計(jì)劃實(shí)施和完成時(shí)間、責(zé)任人等。There should be modification plan implementation and finish time, responsible personnel.整改過程、進(jìn)度階段或完成情況描述。Modification process, progress stage or situation of completion二、KD質(zhì)量信息處理流程的操作Operation

35、 of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”海外駐廠人員對(duì)整改后效果進(jìn)行驗(yàn)證。Persons stationed in overseas plant shall validate the effect of modification由項(xiàng)目整改負(fù)責(zé)人填寫。The responsible person for the modification project shall fill here.基地及美嘉峰相關(guān)人員對(duì)完成的8D報(bào)告內(nèi)容進(jìn)行審核。Th

36、e relevant personnel from manufacturing plants and Geely International Corporation shall examine and approve the contents of 8D.二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow3、質(zhì)量信息反饋表單的填寫 Filling in the “KD Parts Quality Problem Feedback Form”二、KD質(zhì)量信息處理流程的操作 Operation of KD quality informa

37、tion flow4、質(zhì)量信息反饋表單的提交 Submitting the “KD Parts Quality Problem Feedback Form” 在主題欄中按要求填寫主題，格式：“訂單號(hào)-車型-物料名稱”，點(diǎn)擊提交按鈕即可。In the subject box, the subject is filled in the format “order No-vehicle type-part name.” and then click the button “submission” .二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information

38、 flow5、描述附件的制作 Making out the describing attachments 描述附件內(nèi)容一般以照片形式為主，文件名稱格式為“訂單號(hào)-車型-物料名稱”，Word模版或Excel模板皆可。 The contents of describing attachments shall generally take photos as the maim form, and the format of the documents is in the form “order No-vehicle type-part name.” 照片清晰、拍攝角度能準(zhǔn)確顯示故障現(xiàn)象，并圈出問題點(diǎn)

39、標(biāo)注說明。 The photo shall be clear and the perspective of the photo can exactly show the failure and the problematic points shall be circled and marked to be given explanation.二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow5、描述附件的制作 Making out the describing attachments 產(chǎn)品質(zhì)量問題附件照片必須有故障件整體照片、故障點(diǎn)

40、放大照片、永久性標(biāo)識(shí)或二維條碼（開箱或拆箱階段發(fā)生的問題需提供包裝箱/架整體照片和箱單照片）。For photos of quality problems, there must be the photo of whole failure part, amplified photo of failure point, and permanent label or two dimensional bar code(For problems found during unpacking or unboxing, it is needed to provide photo of whole pack

41、aging box/stillage and photo of packing list )錯(cuò)漏發(fā)問題附件照片必須有包裝箱/架整體照片、箱單照片、錯(cuò)漏或破損零件照片(錯(cuò)發(fā)件將應(yīng)發(fā)和實(shí)發(fā)零件進(jìn)行對(duì)比拍照)。For problems found due to being short delivered or wrong delivered, it is needed to provide he photo of whole packaging box/stillage and photo of packing list, photo of parts being short delivered o

42、r wrong delivered or parts damaged (Wrong delivered parts shall be photographed together with correct parts in comparison )23轉(zhuǎn)向器拉桿與輪轂周遍干涉部位二、KD質(zhì)量信息處理流程的操作 Operation of KD quality information flow5、描述附件的制作 Making out the describing attachments 轉(zhuǎn)向器左拉桿錯(cuò)裝，向左轉(zhuǎn)彎時(shí)拉桿與輪轂干涉部位Fouling location between the track rod of the steering box and the hubThe track rod LH of the steering box is fitted wrong and fouls the hub when vehicle turning left.24二、KD質(zhì)量信息處理流程的操作