IT助理崗位說(shuō)明書(shū)

1、Division/Department: IT Department部門(mén):IT部門(mén)Job title :職位名稱(chēng)：IT Assista ntIT助理Reports to: IT Man ager 匯報(bào)對(duì)象：IT經(jīng)理Resp on sibilities : 崗位職責(zé)：- Number of subord in ates:0下屬人數(shù)：0- Leadership style (for man agers in charge of subord in ates only):領(lǐng)導(dǎo)風(fēng)格(僅針對(duì)有下屬員工的經(jīng)理)：- Resp on sibilities職責(zé)：1. Assure the good work

2、ing con diti on of the computer term in als, of the fax server 確保公司客戶(hù)機(jī)終端、傳真服務(wù)器的正常使用；2. Assure the in formati on security確保公司信息的安全性；3. Assure a good in ternal commu ni cati on (n etwork and e-mails in good worki ng con diti on)確保內(nèi)部通訊暢通(如網(wǎng)絡(luò)、郵件處于正常使用狀態(tài))。Contents of the job :工作內(nèi)容：1. Select the type of s

3、oftware and hardware that the compa ny will use (such asAutoCAD, Fax Server)對(duì)公司所需軟件、硬件進(jìn)行選型(例如 AutoCAD軟件，傳真服務(wù)器軟件的選型)2. Buy computer comp onents and fitti ngs購(gòu)置電腦配件；3. Assure compa ny website con structi on & developme nt負(fù)責(zé)網(wǎng)站的建設(shè)和開(kāi)發(fā)；4. Assure the good running of the computers (in clude in stallati on,

4、deali ng with computer problems or malfu ncti on, in troduc ing the use of some software)維護(hù)客戶(hù)機(jī)終端(包括裝機(jī)，排除電腦故障，介紹軟件使用方法)；5. Participate in the ERP impleme ntatio n, assist the ERP team參與ERP項(xiàng)目實(shí)施，輔助 ERP項(xiàng)目組開(kāi)展項(xiàng)目工作；6. To mon itor the work ing situati on of the servers監(jiān)控服務(wù)器工作狀態(tài)。Report ing匯報(bào)：- Positi on hold

5、er Supervisor任職人的直接主管希望得到的匯報(bào)如下：1. Want reports about every daily IT support and problems and to keep a log(records).日常技術(shù)支持和問(wèn)題解決的工作匯報(bào)，以日志形式提供；2. Want report about importa nt in cide nt on the server term inal and the n etwork and to keep a log (records).重大事故的匯報(bào)；如：網(wǎng)絡(luò)、服務(wù)器、客戶(hù)終端發(fā)生故障，以日志形式提供；3. Want repor

6、ts about the Office Admini strati on (OA) system : test, in stallati on, debuggi ng, 系統(tǒng)化任務(wù)部署的匯報(bào)，如關(guān)于OA系統(tǒng)的測(cè)試，安裝，調(diào)試等每一階段工作匯報(bào)；4. Want to know whe n the IT Assista nt will be outside of the compa ny外岀辦事情況的匯報(bào)。- Positi on holder任職人認(rèn)為需向直接主管提供的匯報(bào)如下：1. Report every daily manipulation of IT support, by oral fi

7、rst and then record the mani pulati on日常IT技術(shù)服務(wù)匯報(bào)，先口頭向上級(jí)匯報(bào)，然后書(shū)面填寫(xiě)記錄；2. Report the employees computer problems and the reas on able dema nds of the employees客戶(hù)機(jī)終端發(fā)生的異常情況匯報(bào)；3. Report the importa nt in cide nt (such as a hacker attack)服務(wù)器發(fā)生重大故障的匯報(bào)；(如：黑客攻擊等)；4. Report the situati on of the computers (to

8、discard useless computers or comp onen ts)電腦設(shè)備淘汰和報(bào)廢情況的匯報(bào)。Level : Executer職位層級(jí)：執(zhí)行層Work ing relati ons:工作聯(lián)系：1. With the computers users : to help the employees to in stall the software, mai nta in the computer in a good work ing con diti on and deal with the malfu ncti ons與客戶(hù)機(jī)終端的工作聯(lián)系：客戶(hù)終端的裝機(jī)、維護(hù)、故障排除、軟

9、件安裝等；2. With the IT Man ager : to do the tasks assig ned by the IT Man ager與IT經(jīng)理的工作聯(lián)系：完成由 IT經(jīng)理下達(dá)的任務(wù)；3. With the electrician: the position holder can help the electrician to set and maintain the telepho ne line.與電工的工作聯(lián)系：幫助電工布線。Goals of the positi on:職位目標(biāo)：1. To assure that all the computer terminals r

10、un normally, to assure that all employees can work no rmally with their computer.維護(hù)客戶(hù)機(jī)終端正常使用，保證員工正常辦公；2. To build a good compa ny profile by sett ing up the compa ny website.通過(guò)網(wǎng)站建設(shè)等方式，對(duì)外樹(shù)立公司良好形象。Work processes of the compa ny in which this positi on takes place參與公司的各項(xiàng)流程如下：IT Process : service suppor

11、t for every departme nt and every employee : horiz on tai supportIT流程：向各個(gè)部門(mén)及每位員工提供IT服務(wù)支持的流程Tasks :任務(wù)：- Main Tasks : 60%主要任務(wù)：60 %1. To maintain the computer terminals in a good working condition維護(hù)客戶(hù)機(jī)終端正常使用；2. To collect some IT in formati on （search on internet : for good prices for components or fit

12、tings, for technical advices, chat with IT specialists to find soluti ons to IT problems）搜集IT相關(guān)信息（上網(wǎng)搜尋電腦設(shè)備、配件價(jià)格，與IT專(zhuān)家網(wǎng)上討論關(guān)于解決一些IT問(wèn)題的方法）；3. To mon itor the fax sent or received by the fax server監(jiān)控傳真服務(wù)器的收發(fā)。- Seco ndary Tasks: 30%次要任務(wù)：30 %1. To build the compa ny website維護(hù)公司網(wǎng)站；2. To select the software

13、 that the compa ny will use選購(gòu)軟件；3. To assist the IT Manager to finish selecting and testing the OfficeAdmi nistratio n software協(xié)助IT經(jīng)理完成OA系統(tǒng)選型和測(cè)試。-Occasio nal Tasks: 10%偶發(fā)任務(wù)：10 %To participate in the ERP project and in put the production information data參與ERP項(xiàng)目，輸入相關(guān)數(shù)據(jù)（生產(chǎn)信息）。Kno wledge requireme nts:知

14、識(shí)技能要求：* Degree/Experie nee : Senior High School or Tech ni cal Secon dary School/One year orless學(xué)歷/經(jīng)驗(yàn)：高中或中專(zhuān)技校畢業(yè)/少于一年或一年的相關(guān)經(jīng)驗(yàn)* Diploma : MCSE （Microsoft System En gi neer）執(zhí)業(yè)證書(shū)：MCSE （微軟認(rèn)證系統(tǒng)工程師）* Lan guages: To be able to read En glish語(yǔ)言：有一定的英語(yǔ)閱讀能力* Gen eral kno wledge:常規(guī)知識(shí)：1. To know how to do the mai

15、ntenance of the hardware對(duì)硬件設(shè)備的維護(hù)有一定的認(rèn)識(shí)；2. To have a basic kno wledge about n etwork基礎(chǔ)的IT專(zhuān)業(yè)網(wǎng)絡(luò)應(yīng)用知識(shí)。 Tech ni cal or practical kno wledge:技術(shù)和操作技能：To be able to con figure and man age the Win dows 2000 server能熟練應(yīng)用、配置、管理Win dows 2000 服務(wù)器1. To be able to resolve the routi ne computer troubles可以排除常規(guī)電腦故障；2.

16、To know about n etwork maintenance具備網(wǎng)絡(luò)維護(hù)技能；3. To know how to in stall and con figure the differe nt software we can use or n eed. 能夠安裝配置各種應(yīng)用軟件。Relati onal contents:聯(lián)系相關(guān)項(xiàng)：- Intern al (& freque ncy):內(nèi)部(聯(lián)系頻率)：1. Users of the computer term in als : everyday客戶(hù)機(jī)終端：每天2. IT Man ager : Every 2 daysIT經(jīng)理：每2天1次

17、3. Electrician : 2 times a month電工：每月 2次。- Exter nal (& freque ncy)外部(聯(lián)系頻率)：Software, components and fittings supplier : 2 times a month 軟件、配件供應(yīng)商：每月2次Work ing Con diti ons:工作環(huán)境：Works in the office room with computer辦公室辦公，使用臺(tái)式電腦In depe ndence and Freedom:獨(dú)立性和自由度：- In depe ndence: No, the positi on ho

18、lder n eeds to ask for in structi ons from the ITMan ager (for example : to purchase the computer comp onents and fitt in gs)獨(dú)立性：無(wú)獨(dú)立性，任職人執(zhí)行任務(wù)需向IT經(jīng)理請(qǐng)示(例如，電腦設(shè)備及配件采購(gòu))- Freedom of orga ni zati on : Yes, the IT Man ager assig ns the tasks to the positi on holder, and during the available time, the positi

19、on holder can organize his/her time and work.工作安排自由度：可自由安排工作，IT經(jīng)理指派任務(wù)，任職人可以在一定時(shí)間內(nèi)自由安排時(shí)間完成工作Con trol of employees (for man agers in charge of subord in ates only):對(duì)下屬的督察(僅針對(duì)有下屬員工的經(jīng)理)：-Methods :方法：- Freque ncy :頻率：- Key points關(guān)鍵控制點(diǎn)：Con trol of your work:受控工作：- Perce ntage of work con trolled: 70 %受控比例

20、：70%- Freque ncy : Every 2 days頻率：每2天1次Impact of the decisi ons:工作產(chǎn)生的影響：1. Impact on the work ing con diti on of the server對(duì)服務(wù)器工作狀況有影響；2. Impact on the in ter nal commu ni cati on : to assure the good work ing con diti on of then etwork and of the e-mail server對(duì)內(nèi)部通訊情況有影響（確保郵件網(wǎng)絡(luò)正常使用）；3. Impact on the

21、 compa ny profile : to avoid using illegal copies of software, to build the compa ny website and n etwork, to unify the format of the compa ny docume nts.對(duì)公司形象有影響（避免使用盜版軟件，公司文檔使用統(tǒng)一格式，網(wǎng)站建設(shè)等）。In formati on excha nges:信息處理：- Nature of i nformatio n: E-mail, sca nned pictures, IT advertiseme nts信息種類(lèi)：E-m

22、ail文檔，掃描的圖片，IT廣告- Medias : Network, e-mail, telephone and by speaking directly to the concernedpers ons媒介：網(wǎng)路、電話、郵件、電話、面談- Importa nee and urge ncy : 10% of these in formati on are importa nt and urge nt（in formati on about hackers attacks）, 5 % are importa nt but not urge nt （the feedback ofa malfu

23、ncti on in a computer term in al）, and 85% are n either importa nt nor urge nt （to deal with the IT advertiseme nts and garbage e-mails）重要性和緊急度：10 %的信息為重要且緊急（黑客攻擊信息），5 %的信息為重要但不緊急（客戶(hù)機(jī)終端岀現(xiàn)故障的信息），85 %的信息為既不重要也不緊急（IT廣告和垃圾郵件）Subord in ati ons:從屬關(guān)系：- Vertical : Superior : IT Man ager直屬：直接上級(jí)：IT經(jīng)理- Horiz o

24、n tal : None平級(jí)：無(wú)Main capacities/abilities for this positi on:該職位勝任要求：1. Sense of resp on sibility責(zé)任感；2. Global system thinking系統(tǒng)思維；3. Creativity創(chuàng)造力；4. In itiative主動(dòng)性；5. In tellect理智。Compleme ntary in formati on:補(bǔ)充信息：- The IT Man ager can assure all the IT affairsIT經(jīng)理可以代理該職位所有的工作內(nèi)容；- The positi on hol