整理材料老虎

LifeManagementTeamworkInnovationProblemSolvingCommunicationSalesOthers1LIFE2并不是說選擇什么樣的路，而是說，你選擇如何走腳下的路。LifeisallaboutChoice.LIFE3一日之計在于晨，一歲之計在于春，一生之計在于勤。一年之計在樹谷，十年之計在樹木，終身之計在樹人。LIFELIFE4YesterdayisHistory.TomorrowisaMystery.TodayisaGift.That'swhyit'scalledthePresent!LIFE5LovingcareIntegrityIndependenceFairnessForgivenessEnthusiasm人生LIFE關(guān)懷別人正直廉潔獨立公正持平寬容滿腔熱誠LIFE6IdeasPassionTimeActionSuccess成功LIFE7要想會該請成熟LIFE8人生不正也如此入世時，不要怕遇事時，不要慌面對困境，不要愁回首往事，不要悔不要怕，去闖!不要慌，再闖!不要愁，堅持!不要悔，隨緣!不要怕不要停不要悔LIFE9Iwalkdownthestreet.Thereisadeepholeinthesidewalk.Ifallin.Iamlost...IamhelplessItisn'tmyfault.Ittakesforevertofindawayout.Iwalkdownthestreet.Thereisadeepholeinthesidewalk.Ifallinagain.Ican'tbelieveIaminthissameplace.But,itisn'tmyfault.Itstilltakesalongtimetogetout.Iwalkdownthesamestreet.

Thereisadeepholeinthesidewalk.

Iseeitisthere.

Istillfallin...it'sahabit...but,myeyesareopen.

IknowwhereIam.

Itismyfault.

Igetoutimmediately.Iwalkdownthesamestreet.Thereisadeepholeinthesidewalk.Iwalkaroundit.Iwalkdownanotherstreet.There’sAHoleInMySidewalkPortiaNelsonLIFE10TheNecklace項鏈借項鏈死要面子丟項鏈樂極生悲賠項鏈有苦難言識項鏈后悔莫極LIFE11PleasureRespectImprovementDignityEffort愉快尊敬改善尊嚴努力PRIDEPersonalResponsibilityInDeliveringExcellenceLIFE12DefinethegoalRealizecurrentpositionExploretheplanActtoimplementMonitortheprogress確定目標掌握現(xiàn)實情況開發(fā)職業(yè)生涯采取行動評估與調(diào)整DREAMLIFE13ForesightFaithOrganizationUnderstanding遠見信念組織行動深入了解ConcentratedEffortCourage集中力量勇氣SeedingService播種奉獻FOCUSLIFE14ForwardOptimalCustomerorientedUrgentSynergy創(chuàng)造未來優(yōu)點導(dǎo)向客戶導(dǎo)向優(yōu)先次序成功團隊FOCUSLIFE15FocusonprioritiesImplementsomethingeverydayReflectonwhathappensSeekfeedbacksandsupportTransferlearningintonextstepgoalidentificationstretchyourcomfortzonelearningfromdoinglearningfromothersdon’tgiveupFIRSTLIFE16KnowledgeInsistenceNimbleGrowthHonestAffectionNetwork渴求知識，堅持學(xué)習(xí)孜孜以求，永不言棄敏捷高效，緊抓機遇銳意進取，不斷超越忠心耿耿，盡心竭力永葆青春，點燃希望團結(jié)協(xié)作，和諧共生Dedicated愛崗敬業(yè)，勤奮努力KINGHANDLIFE17PredictionaCourseofActionLayoutyourGoalsAdjustyourPrioritiesNotifyKeyPersonnelAllowtimeforAcceptanceHeadintoActionExpectProblemAlwayspointtoSuccessesDailyreviewyourPlanPLANAHEADLIFE18AssociationConfidenceTrendInformationVarietyEntertainment重視與他人交流個性和自信感強敏感Trend積極收集信息多關(guān)心追求興趣和快樂ACTIVELIFE19讀書起家之本勤儉治家之源和順齊家之風(fēng)謹慎保家之氣忠孝傳家之方家FamilyLIFE20ManyOldTearsHeartEyesRight媽媽給了我很多很多媽媽為我操心，白發(fā)已爬上了您的頭您為我流過不少淚您有一顆慈祥溫暖的心您注視我的目光總是充滿著愛您從不欺騙我們，教導(dǎo)我們?nèi)プ稣_的事情MOTHERLIFE21PRIDEPraiseReflectionImitationDescriptionEnthusiasmParent-ChildInteractionTherapyLIFE22AcceptanceAttentionAppreciationAffirmationAffectionApproachAvailabilityAccountability接納關(guān)注贊賞肯定關(guān)愛接近聆聽責(zé)任Authority權(quán)威家長LIFE23HeartHealthAimAttitudeActionPersonalityPassionYield從心開始健康明確目標積極態(tài)度馬上行動魅力人格執(zhí)著熱誠奉獻HAPPYLIFE24福祿壽中國人的最愛……LIFE25福字含有四種意思福壽富貴康寧德厚長壽，長命百歲財多物豐健康無疾患德善有道LIFE26人生有五大幸事出生后遇到一對好父母上學(xué)時遇到一位好老師工作時遇到一位好師傅成家時遇到一位好伴侶晚年時遇到一個好子女LIFE27FoodFriendFun食物朋友樂趣WorkwellPlaywellLovewellHappinessLIFE28BusinessMoneyWomanBeautyManWealthBeautyEmptyNationalZealBMW&BENZLIFE29SugarSaltSnackSmokingSitting健康Well-BeingKnowledge理財InformationSpareTimeSpareMoneyLIFE30SeeSwirlSniffSipSavorHowtoDrinkWine欣賞旋渦嗅聞小口味道LIFE31AskAdviceAssessAssistArrangeRelevanceRiskRewardsRoadblocksRepetitionStopSmoking相關(guān)危害報償障礙重復(fù)LIFE32NutrientExerciseWaterSunlightTemperanceAirRelaxTrust均衡營養(yǎng)堅持鍛煉水潔肌膚享受陽光凡事適度吐故納新有張有弛自信自愛NEWSTART健康LIFE33ThinkingunrealisticallyRigidbodyEmotionsrepressedSelf-neglectSensoryoverloadSocialisolation想法不切實際身體緊張情緒壓抑忽略自己的需要感官刺激過度缺乏人際支持STRESSLIFE34BusyBlurringBlindness忙茫盲時間管理人性管理自我實現(xiàn)STRESSManagementLIFE35LIFEWork工作Health健康Spirit靈魂Friends朋友Family家庭5BallsofLife橡膠做的→掉下去→會彈起玻璃做的→掉了→就碎了LIFE36SimplifyEffortCreateprioritiesReservesEliminatedistractionsThoughtsStart化繁為簡盡心努力理清主次有備無患專心行事堅持信念立刻行動SECRETStoagreatlifeLIFE37ProfitAmbitionSincerityStrengthInnovationOptimismNeverGiveup利潤野望誠心強勢創(chuàng)新樂觀永不放棄APASSIONforSuccessLIFE38CaringHonestyAutonomyRespectActionCooperationTrustEffortResponsibility關(guān)懷誠實自律尊重行動合作信任努力責(zé)任CHARACTERLIFE39CreativeEnthusiasticOpen-mindedKnowingthegoodDesiringthegoodDoingthegood知善樂善行善CHARACTERLIFE40樹根MQMQWQ樹干IQEQDQ樹枝AQSQFQMentalIntelligenceQuotientMoralIntelligenceQuotientWillIntelligenceQuotientIntelligenceQuotientEmotionalIntelligenceQuotientDaringIntelligenceQuotientAdversityIntelligenceQuotientSpiritualIntelligenceQuotientFinancialIntelligenceQuotient心商德商志商智商情商膽商逆商悟商財商CHARACTERLIFE41錯失機會等待機會掌握機會創(chuàng)造機會庸人常人能人人才利用機會人的能力智者先機而發(fā)常者見機而作愚者失機而悔LIFE42知道別人的情緒知道自己的情緒尊重別人的情緒控制自己的情緒認識自己管理自己激勵自己認識別人管理別人認識自身情緒妥善管理情緒自我激勵認識他人情緒人際關(guān)系的管理四個情緒五個能力LIFE43四等二等三等一等本色沒有脾氣有有沒有人分四等LIFE44以配偶為重心以家庭為重心以金錢為重心以工作為重心以名利為重心以享樂為重心以朋友為重心以宗教為重心以自我為重心利人利己（贏－贏）損人利己（贏－輸）損己利人（輸－贏）兩敗俱傷（輸－輸）獨善其身（贏）好聚好散（無交易）人際關(guān)系生活重心LIFE45失敗人生自我聰明+懷才不遇成功人生自我聰慧+貴人相助失敗人生自我懶惰+懷才不遇成功人生自我勤勉+貴人相助IQEQ智商、情商與人生LIFE46AdversityBeliefConsequenceDisputationEnergizingPositivethinkingEmotionalLearnedhelplessNegativethinking挫折出現(xiàn)誘發(fā)負面想法預(yù)設(shè)結(jié)果加入反駁機制阻止負面想法與情緒強化激勵正面想法形成解決問題導(dǎo)向的正面思考陷入廣大事件與否定自己的情緒反應(yīng)學(xué)習(xí)到無助感導(dǎo)致負面思考正面思考負面思考正面及負面思考路經(jīng)LIFE47朋友支持陪伴你給別人關(guān)懷鼓勵幽默化解千千結(jié)控制情緒的平衡發(fā)現(xiàn)內(nèi)在心力量運動能振奮精神接受及面對事實相信憂傷會離去FriendGiveHumorControlDiscoverExerciseAcceptBelief遠離憂郁LIFE48ConceptClockContactsCommunicationCommitmentsCausesConcern控制自己的思想控制自己的時間控制接觸的對象控制溝通的方式控制自己的承諾控制自己的目標控制自己的憂慮SelfControl——讓你更成功LIFE49DreamDecisivenessDoersDeterminationDedicationDevotionDetailsDestinyDollar理想果斷實干決心奉獻熱愛周詳使命金錢Distribute分享ConceptCustomersCompetitorsCapabilitiesCapitalContinuation創(chuàng)業(yè)計劃LIFE50Heart心Action行動Nevergiveup永不放棄Growth成長Evaluate價值創(chuàng)新Commitment承諾CHANGELIFE51HelpOnlyPositiveExpectationsHelpOurPeopleExcelHOPELIFE52FoundersFocusedFastFlexibleForever-innovatingFlatFrugalFriendly創(chuàng)辦人專注快速執(zhí)行靈活不斷創(chuàng)新扁平化節(jié)約友好Fun興趣9F事業(yè)成功LIFE53PatienceActionTimingHumility耐心行動時機謙虛PATH理財Dream夢想Dedication奉獻Drive動力Data信息Dollar金錢巨富條件LIFE54贏家輸家解答的一部份問題的一部分有計劃有借口讓我來做那不關(guān)我的事在問題中看到解答在解答中看到問題這雖然困難但是有可能做到這雖然有可能做到但是有困難讓事情發(fā)生疑惑發(fā)生了什么事？為自己的生命負責(zé)老認為自己是別人行為的受害者無私的服務(wù)他人期待他人為他服務(wù)關(guān)心別人只關(guān)心自己以及別人有沒有關(guān)心他團隊的一部份只會在團隊之外看好戲我必須做某件事某件事必須有人去做贏家與輸家LIFE55可以買到房屋，但買不到家；可以買到珠寶，但買不到美；可以買到娛樂，但買不到愉快；可以買到書籍，但買不到智慧；可以買到諂媚，但買不到尊敬；可以買到伙伴，但買不到朋友；可以買到權(quán)勢，但買不到威望；可以買到服從，但買不到忠誠；可以買到軀殼，但買不到靈魂；可以買到小人之心，但買不到君子之志。金錢可以買到…，但買不到…勞動的錢，使你幸福坦然獎勵的錢，使你加倍實干援助的錢，使你感到溫暖節(jié)省的錢，使你美德璀璨撿來的錢，使你用之不安偷來的錢，使你膽戰(zhàn)心寒騙來的錢，使你狗膽包天貪污的錢，使你靈魂腐爛對待金錢的正確態(tài)度LIFE56金錢是慢慢流向那些愿意儲蓄的人金錢愿意為懂得運用它的人工作金錢會留在懂得保護它的主人身邊金錢會從不懂得管理的人身邊溜走金錢會從那些渴望獲得暴利的人身邊溜走金錢的法則LIFE57LargePictureEssenceEnergyEase更大的視野事物的本質(zhì)能量放松寬廣而不受限信念創(chuàng)造實相強調(diào)穩(wěn)定和專注強調(diào)信任，有信心LEEE金錢與靈性原則LIFE58有時間幫助別人的人，就是時間的富者有力氣幫助別人的人，就是力氣的富者樂善好施的人，就是金錢的富者用語言微笑歡喜待人，就是內(nèi)心充實的富者無價的財富LIFE59Management60SlowSmallSteadySmartSweet營贏盈經(jīng)營Management61MarketMaterialMethodManMoraleMachineMoney人員績效管理：能率管理企業(yè)經(jīng)營管理生產(chǎn)管理：現(xiàn)場管理7MManagementManagement62微笑曲線價值鏈附加價值上游中游下游加工組裝元器件銷售材料裝備渠道網(wǎng)絡(luò)技術(shù)發(fā)明品牌營銷EMSDMSODMOEM知識財產(chǎn)品牌服務(wù)資源消耗/環(huán)境污染Management63人技術(shù)管理人機物法環(huán)Q＝f（TM）Management64CustomerCompetitionCooperationChange客戶競爭協(xié)同變化發(fā)展方向CopyExerciseOverpass抄襲操練超越Management65TimetoIdeaTimetoProductTimetoVolumeTimetoMarketTimetoMoneyIT行業(yè)Management66RightCommodityRightPriceRightQualityRightQuantityRightTimeRightPlaceRightStatusSpeedySurelySafetyLowlySupplyChainManagementManagement67企業(yè)管理的作用鏈

崗位流程訓(xùn)練標準化職業(yè)化素質(zhì)規(guī)則管理Management68ProblemProductPlanPeoplePersistenceMarketMethodologyMoneyManagementMentality5PM

考量Management69PoliticalEconomicSocialTechnologicalEnvironmentalLegalPESTELAnalysis政治經(jīng)濟社會技術(shù)環(huán)保法律SocialLawEconomicPoliticalTechnologySLEPTManagement70Management為什么做什么如何做RightPeople找對的人RightPosition放在對的位置RightWays用對的方法RightThings去做對的事Management71Labor要做/方法/工作Inform要傳達信息Examine要研討Negotiate要協(xié)商Trust要求/信譽Called要聽/多聽Claim投訴Hurry著急Error錯誤Case事故Kinship個人原因CLIENTCHECKManagementManagement72SIMPLEManagementIntegrity誠信Mature成熟Passion激情Learning學(xué)習(xí)Execution執(zhí)行Smart韜略Management73目標管理過程管理信息管理效果是否越來越好？人際關(guān)系、溝通協(xié)調(diào)、是否具備對業(yè)務(wù)改善的推動能力？DATA管理、對自己所管理業(yè)務(wù)范圍內(nèi)現(xiàn)況是否清楚？管理LevelManagement74GroupActivityOnePointLessonActivityBoard現(xiàn)場管理ToolTimePlaceObject75把工人當(dāng)作朋友把刺頭當(dāng)作孩子把骨干當(dāng)作老師把下級當(dāng)作能人把同事當(dāng)作親戚把上級當(dāng)作上級三贏：自己、部下、公司UnreasonablenessUnevennessUselessness76QualityHowwellQuantityHowmanyTimeBywhenCostHowmuchMethodWhichwayTargetingManagement77ObjectiveGoalsStrategiesMeasuresTactics目的目標策略衡量行動方案EliminateSimplyIntegrateAutomate清除簡化整合自動化TargetingProcessTargetManagement78SpecificStretchingMeasurableAttainableAcceptedAgreedAchievableAction-orientedRelevantRecordedRealisticResults-OrientedTraceableTime-bound明確可拓展可衡量能達到可接受被認同的指標可達成以行動為導(dǎo)向的有關(guān)聯(lián)能記錄現(xiàn)實的結(jié)果導(dǎo)向的可追蹤有時限SMARTTargetingManagement79Measurable可計量的Attainable可達成的Specific明確的Tangible有形的Expectant預(yù)期的Realistic實際的SMARTER/MASTERTargetingSpecificMeasurableAgreedRealisticTime-BoundEthicalRecordedManagement80知而不會會而不對對而不全全而不快快而不精練習(xí)糾正基礎(chǔ)方法知識全而不通精而不靈通而不精靈而不活Performance創(chuàng)意Management81PurposeEmpowermentRelationshipFocusOpenRecognitionMoraleAppreciateNegotiation目的授權(quán)關(guān)系集中開放賞識士氣致謝協(xié)調(diào)Communication溝通Effectiveness效果PERFORMANCEManagement82LearningtolivetogetherLearningtoknowLearningtodoLearningtobeLearningtochange學(xué)會與人相處學(xué)會追求知識學(xué)會做事學(xué)會發(fā)展學(xué)會改變GoalsRealityOptionsWhat終身學(xué)習(xí)GROWWill愿望/Wrap-up總結(jié)/Wayforward向前走Management83Assess預(yù)估Plan計劃Prepare準備Lead引導(dǎo)Evaluate評估APPLE指導(dǎo)Person了解自己Perspective了解別人的看法Place了解員工自己的位置Possibility了解發(fā)展可能性Plan增加能力的計劃5P員工發(fā)展Management84PrepareOrganizeWorkEvaluateRethinkPOWERLearningDedicationResponsibilityEducationAttitudeMotivationDREAMManagement85TellExplainDemonstrateInspire作經(jīng)師易，作人師難。經(jīng)師言教人師身教良師開釋大師開悟Management86ListenEducateAssistDiscussEvaluateResponseSincerityHeartInnovation聽取培養(yǎng)支援溝通評價責(zé)任真誠熱愛創(chuàng)新Patience忍耐LearnEmpathyAcceptanceDiligenceEnduranceResponsibilitySacrificeHumilityInitiativePerseverance好學(xué)體諒接納勤奮忍耐責(zé)任犧牲謙遜自發(fā)堅毅LEADERSHIPManagement87領(lǐng)導(dǎo)在群眾心目中的形象是：天冷時是一盆火天熱時是一把扇天黑時是一盞燈天雨時是一把傘口渴時是一杯水肚餓時是一碗飯Management88權(quán)力就是地位權(quán)力就是榮譽權(quán)力就是主宰權(quán)力就是支配權(quán)力就是利益權(quán)力就是責(zé)任權(quán)力就是服務(wù)權(quán)力就是信任權(quán)利就是考驗權(quán)力就是舞臺LeadershipManagement89獨柔散爭怠越顯違獨斷專橫優(yōu)柔寡斷，缺乏魄力權(quán)力太過分散，缺乏必要的集中缺乏合作精神，搞權(quán)力內(nèi)耗有權(quán)在手卻不盡職盡責(zé)，懈怠職權(quán)混淆職權(quán)，對上越權(quán)，對下侵權(quán)耀武揚威，不可一世；以權(quán)欺人，以權(quán)壓人違法亂紀、以權(quán)謀私；權(quán)錢交易、權(quán)色交易用權(quán)八忌Management90TappingPeople’sMindsTransformingPeople’sMindsetsTrainingPeopleMeaningfullyTrustPeopleMoreTeamsProduceMoreTotalProcessManagementTotalProductManagementTotalPlantManagementTotalProductiveMaintenance開發(fā)人的思維員工思想的轉(zhuǎn)變員工長期的培訓(xùn)對員工的充分信任更多的產(chǎn)出全員制造管理產(chǎn)品全面管理全員車間管理全員生產(chǎn)維護TotalProfitManagement全員效益管理TPMManagement91態(tài)度愿意干技能怎么干知識干什么持續(xù)發(fā)展Performance=Attitude×(Skill+Knowledge)Management92StressPerformanceSleepAlertnessOptimalAnxietyDisorganizationHighStressPerformanceConnectionManagement93ManagementBelieveinthem相信他們Encouragethem鼓勵他們Sharewiththem分享經(jīng)驗Trustthem信任他們BESTMotivation94TimelyResponsiveUnconditionalEnthusiastic及時的有回應(yīng)的無條件的熱情的Excitement興奮Enthusiasm熱情Effort努力Effervescence活力Expenditure開支Energy精力MotivationManagement95FrequentAccurateSpecificTimely時常準確具體及時FASTFeedbackManagement96BehaviorExampleExpectationResult行為例子期望結(jié)果BET-BEERFeedbackBehaviorEffectThankYou價值貢獻感謝Management97Trustworthy值得信任Respect尊重Understanding理解Sensitivity靈敏Timeliness及時TRUSTManagement98DedicatedDiligenceDiscipline敬業(yè)勤奮紀律盡可能把工作做得最好持之以恒,不輕言放棄員工，思想觀念,行動提高個人執(zhí)行力意愿承諾技能3D原則Management99自主（自己做）控制（別人做）不安全感（不放心）不信任感（不相信）授權(quán)中必須解決的兩大基本問題Management100分析指定委派控制評估授權(quán)過程選擇需要授權(quán)的任務(wù)指定被授權(quán)者明確任務(wù)和委派監(jiān)控和激勵Management101尊重溝通了解信任授權(quán)如何授權(quán)Management102指揮式批準式把關(guān)式追蹤式委托式授權(quán)級別關(guān)注結(jié)果在過程中先斬后奏任職人在關(guān)鍵環(huán)節(jié)請示批準任職人在取得上司批準后工作任職人按照命令和指示工作Management103Teamwork104Exhibit

EmpathyDevelop

TrustMaintain

CommitmentReward

Loyalty獎賞忠誠維持承諾建立信任表現(xiàn)同情CreatingPersonalRelationshipsTeamwork105TrustRespectExchangeEmotionalSupport信任尊重交流精神支持TREE建立友誼Teamwork106SPACE人際關(guān)系SituationAwarenessPresenceAuthenticity狀況把握力存在感真誠Clarity明了Empathy共感力KarlAlbrechtTeamwork107RoleModelReflectionEncouragementEnthusiasmSpacePersonalExpectationCaringTrust模范反省鼓勵熱情空間個人期望關(guān)懷信任RESPECTAttentionAffirmationAppreciationTeamwork108AcceptAwareAttentionAchievementArrangementAvoidActiveListening接納覺知專注成就安排避免傾聽人際溝通CompletenessConcisenessConsiderationConcretenessClarityCourtesyCorrectness完整簡潔關(guān)懷具體明確禮貌正確Teamwork109掌握問題的關(guān)鍵信任以客戶為導(dǎo)向相互尊重知道彼此的限制公平性，保持中立誠懇了解IdentificationTrustYouorientation,notIMutual-respectAwarenessoflimitationsNeutralHonestyUnderstandingHUMANITYTeamwork110愿意用心和諧責(zé)任勇敢喜悅投入忠誠YesObservantUnisonObligationValiantEnjoymentInjectLoyalILoveYouRespect尊重Excel出色Accept接受Care關(guān)心Help幫助REACHTeamwork111AnytimeAnywhereAnythingAnywhoAnyhowEarlyEarnestExcellentEasementEffectiveSmileTeamwork112TogetherEveryoneAccomplishesMoreWithOrganizationResponsibilityKnowledgeTrainerExecutorAdvisorManagerTeamworkEfficiencyAccountabilityMerriment團隊發(fā)展戰(zhàn)略執(zhí)行戰(zhàn)略參與業(yè)務(wù)推動團隊合作高效率責(zé)任心強心情愉悅TEAMWORKTeamwork113TrustEconomizeEnergyAffirmandAppreciateManageYourMistakesWeeklyTeamMeetingsOpenCommunicationRecognizeandRewardKeeponLearning信任節(jié)省精力肯定與感謝善用自己的錯誤團隊周會開放式溝通肯定與獎勵保持學(xué)習(xí)TEAMWORKTeamwork114RespectEncourageSupportPracticeEnjoyCommittedListeningTrust尊重差異鼓勵開放坦誠的工作環(huán)境盡全力支持公司、同事和客戶以身作則，積極參與樂在工作，學(xué)習(xí)成長聆聽所至，信誠所在信任，授權(quán)RESPECT團隊行為Teamwork115Don’tdoit不做Delayit推遲Deflectit轉(zhuǎn)移Delegateit委托Doitimperfectly不完美的做Doit做GegaxTimeManagementTeamwork116DoitDelegateitDropitDecimateitDeadlineitDramatizeit解決拖延習(xí)慣Teamwork117Innovation118Theonlythingthatdoesnotchangeisthefactthateverythingchanges.Changeisgood.Morechangeisbetter.Continuouschangeisthebest.Innovation119WhatToChange？WhatToChangeTo？HowToCauseTheChange？Innovation120嬰兒期成長期成熟期衰退期時期發(fā)展階段老技術(shù)時期發(fā)展階段現(xiàn)有技術(shù)新技術(shù)S曲線進化法則Innovation121改進:改進流程新的管理軟件重新定位:綜合成本管理綜合質(zhì)量管理重組：合并、分立戰(zhàn)略聯(lián)盟變革:價值鏈重新設(shè)計企業(yè)文化重新定位速度逐步的迅速的戰(zhàn)術(shù)上的程度戰(zhàn)略上的變革管理Innovation122TuningReorientationAdaptationRecreationSlowChangeStrategicChange事前事后HowTo…Innovation123LookbutdidnotseeHearbutdidnotlistenEatbutdidnottasteSmellbutdidnotnoticeTouchbutdidnotfeel視而不見聽而不聞食而不味聞而不知觸而不覺關(guān)心就會發(fā)現(xiàn)問題Innovation124InnovationCaringAddedValueReliableEasy創(chuàng)新思路關(guān)懷客戶附加價值可靠穩(wěn)定容易使用ICAREInnovation125SenseofDirectionUnderstandingCharityCourageEsteemSelfConfidenceSelfAcceptance方向感理解寬容勇氣尊重自信自我承認SUCCESSInnovation126Goal目標Analysis分析Makeadecision決策Execute執(zhí)行GAME戰(zhàn)略制定Innovation127PDCAPODCSDCAPDCA簡單復(fù)雜低高問題目標Improvement→InnovationInnovation128PlacePersonProcessProduct環(huán)境動機流程產(chǎn)品PositivePlayfulnessPassionPersistence正向積極游樂的心熱情的心堅持到底CreativityPlace=PressInnovation129JELIC創(chuàng)造思考JudgmentQuotient判斷力EmotionQuotient情緒管理LogicQuotient邏輯思考IntelligentQuotient智能CreativityQuotient創(chuàng)意Innovation130ATDE創(chuàng)造思考AskingThinkingDoingEvaluating問想做評Innovation131Definition定義Alternative替代方案Narrowdown縮小范圍ChooseCheckconsequence選擇檢驗結(jié)果Effect/Act實行DANCEProblemSolvingInnovation132Patient耐性O(shè)bjective客觀Supportive支援Initiative主動Task-Oriented以工為本Interactive互動Visionary視野Evaluative評估POSITIVEInnovation133Rethink

:Why

?重新思考Reconfigure

:What

?重新組合Re-sequence

:When

?重新定序Relocate

:Where

?重新定位Reduce

:Frequency重新定量Reassign

:Who

?重新指派Retool

:How

?重新裝備7RShapiroInnovation134Substitute?替代？Combine?結(jié)合？Adapt?采納？Magnify?Modify?擴大？修正？Puttootheruses?其他用途？Eliminate?去掉？Rearrange?Reverse?重組?顛倒?SCAMPERInnovation135Eliminate剔除Combine合并Rearrange重排Simple簡化Eliminate剔除Reduce減少Raise增加Create創(chuàng)造ECRSERRCImprovementSkillInnovation136Assumption有什么假設(shè)For贊成什么Against反對什么Nowwhat?接著呢？AFANInnovation137IdentifyProblems&Opportunities確定問題與機遇DefineGoals定義目標ExplorePossibleStrategies探尋可能性策略AnticipateOutcomesandAct預(yù)期結(jié)果及行動LookbackandLearn反視與學(xué)習(xí)IDEAL解決問題Innovation138GAPS技術(shù)問題解決GofortheShouldAnalyzetheisPindowntheCausesSelecttheRightSolutions向目標前進現(xiàn)實分析找出原因選擇正確的解決方案Innovation139CMMCapabilityMaturityModelInitialManagedDefinedQuantitativelyManagedOptimizing初始級管理級定義級量化管理級優(yōu)化級企業(yè)應(yīng)用層次Innovation140Initiating初始化為成功地進行軟件過程改進工作奠定基礎(chǔ)Diagnosing診斷確定現(xiàn)狀與目標之間的差異Establishing建設(shè)計劃如何達成目標Acting行動根據(jù)計劃開展工作Learning推進從經(jīng)驗中學(xué)習(xí)，以提高未來使用新技術(shù)的能力ITManagementInnovation141知識的成熟度模型特殊的知識重復(fù)的知識定義的知識組織的知識創(chuàng)新的知識個人團隊過程企業(yè)企業(yè)應(yīng)用層次非結(jié)構(gòu)化隱性非結(jié)構(gòu)化顯性結(jié)構(gòu)化顯性結(jié)構(gòu)化隱性組織表現(xiàn)形式知識成熟度等級Innovation142知識的成熟度模型知識無序階段知識反應(yīng)階段知識意識階段知識確認階段知識共享階段尚無認識初步認識明確認識知識依賴創(chuàng)新文化企業(yè)應(yīng)用層次組織表現(xiàn)形式Innovation143知識的成熟度模型知識無序階段知識反應(yīng)階段知識意識階段知識確認階段知識共享階段尚無認識初步認識明確認識知識依賴創(chuàng)新文化混亂非正式正規(guī)化集成應(yīng)用持續(xù)改善缺乏分散技術(shù)基本系統(tǒng)知識基礎(chǔ)核心能力人過程技術(shù)知識管理階段Innovation144ProblemSolving145TOPTalentOpportunityPassion具備做好工作的能力符合公司的需要有足夠的興趣和激情投入ProblemSolving146KISS:KeepitSimple&StupidKICC:KeepitComplex&Complicated工作是…MISS：MakeItSimple&StupidProblemSolving147Doitrightatthefirsttime第一次就做對Dothe

rightThingsEveryTime每次都做對品質(zhì)是…ProblemSolving148簡單的事能做好就是不簡單平凡的事能做好就是不平凡簡單招式練到極致就是絕招注重細節(jié)的態(tài)度ProblemSolving149QuickresponsetocustomersUltimatesuccessforOurCompanyAttitudeofemployeesLong-termcommitmentImprovementstoserviceandproductsTotalinvolvementYoumakethedifferenceQUALITYProblemSolving150ComprehensionCommitmentCompetenceCommunicationCorrectionContinuanceCulture品質(zhì)理解認真做到執(zhí)行力量有效溝通改善活動持之以恒品質(zhì)文化QualityManagementProblemSolving151從設(shè)計中防止犯錯防止原料變異著手做好制程條件管理在制程中發(fā)現(xiàn)缺點質(zhì)量改善的途徑ProblemSolving152問題已發(fā)生(現(xiàn)狀導(dǎo)向)未發(fā)生(未來導(dǎo)向)對策原因事實方案激發(fā)創(chuàng)意問題種類ProblemSolving153GapGap過去現(xiàn)在未來Shouldbe預(yù)期狀態(tài)Nicetohave理想狀態(tài)發(fā)生型問題設(shè)定型問題問題種類ProblemSolving154PDACT0T1T2T3T4T5B作業(yè)活動時間問題成本T01：正?；顒覶1：問題開始發(fā)生T12：問題慢慢擴大T2：有人發(fā)現(xiàn)問題T23：開始了解、分析問題T3：找出真因T34：開始實施對策并以PDCA驗證對策有效性T4：找到根本對策T45：全面實施改變對策T5：問題完全解決解決問題的結(jié)構(gòu)與成本F-CostProblemSolving155PDCACycle/DemingCycleStandardCheckActionDoPlanDoActionCheckProblemSolving156PIEAnalysisDRIVEImprovementProblemsIssuesExpectationsDefineReviewIdentifyVerifyExecute定義審查確定驗證執(zhí)行ProblemSolving157問題意識DMAI未解決問題C品質(zhì)問題解決品質(zhì)問題解決Define→Measure→Analyze→Improve→ControlProblemSolving158Problem提出問題Reason尋找原因Essence揭示本質(zhì)Project制定方案Action組織實施Self-Criticism研討反饋StepbyStep完善提高PRE-PASSProblemSolving159FindaprocesstoimproveOrganizeateamthatknowstheprocessClarifycurrentknowledgeofprocessUnderstandsourcesofprocessvariationSelecttheprocessimprovementPlantheprocessandcontinuedatacollectionDotheimprovement,

datacollection,

andanalysisChecktheresultsandlessonslearnedActtoholdthegainandtocontinuetoimprovetheprocessFOCUS-PDCAProblemSolving1608D感謝小組7D防止再發(fā)措施Action6D效果確認評估結(jié)果CCheck實施對策計劃行動5D矯正措施尋求對策IDo4D根本原因確定原因A3D臨時對策分析問題M2D問題之詳細描述1D成立專案小組明確問題DPlan

Ford8DMckinsey6σPDCAProblemSolvingProblemSolving161SOLVEStateOutlineListVisualizeEvaluate闡釋問題概述問題列出選項想象你的選擇付諸實施預(yù)測你的結(jié)果ProblemSolving162FindFilterFigureFaceFollow收集資料過濾資料分析資料提出對策跟催結(jié)果ProblemSolvingProblemSolvingAbility以能力為基礎(chǔ)Attitude以態(tài)度為動力Action以行為為過程163FocusAnalyzeDevelopExecute確認問題分析問題建立計劃執(zhí)行計劃MapMeasureExploreEvaluateDefineDescribeImplementImproveControlConformProblemSolvingFADEProblemSolving164Simplify把復(fù)雜的過程簡單化Measure把簡單化的東西量化Process把量化的因素流程化System把流程化的因素系統(tǒng)化SMPSProblemSolving165SincerityEmpathyReliabilityValueInteractionCompletenessEmpowerment真誠有禮將心比心值得依賴價值超眾溝通響應(yīng)傾心傾力充分授權(quán)SERVICEProblemSolving166SincerityEfficiencyReadinessValueInformationCourtesyEnthusiasm有誠意有效率有準備有價值有資料有禮貌有熱心SERVICEProblemSolving167SynergyPreparednessInnovativeMindRatingCustomersFirstImprovingContinuouslyTeamworkSPIRITService168SerenitySanitationStandardSpecialtySelfhoodSmileSinceritySpeedSatisfaction恬靜衛(wèi)生規(guī)范專業(yè)個性笑容誠懇迅速滿意9StarServiceAcquainting認識Appreciating欣賞Acknowledging答謝Analyzing分析Acting行動5AServiceProblemSolving169PoliteEfficientRespectfulFriendlyEnthusiasticCheerfulTactful禮貌高效尊重友好熱情快樂靈活

PERFECTProblemSolving170ThankHearApologizeNeedKnowSolve感謝顧客聆聽顧客表達你的理解需要更多資料以便查問決定解決方案解決問題THANKSClaim處理ListenEmpathizeApologizeDecideLEADProblemSolving171Control控制情緒Listen傾聽顧客Establish建立局面Apologize表示歉意Resolve提出方案Fast快速Friend友好Fair公平Fact實事求是Future著眼未來ClearClaim處理ProblemSolving172DescribeExplainListenWorkoutAgreeCheck描述情況解釋你的觀點傾聽別人的觀點提出選擇達成行動的一致檢查是否有效DELWACProblemSolvingListenApologizeSolveThankLASTProblemSolving173溝通差異結(jié)構(gòu)差異個體差異起因沖突ProblemSolving174居優(yōu)思劣居盈思虧居勝思敗居安思危自己找缺點往壞處打算往長遠著眼如履薄冰的意識危機管理三思：思危,思退,思變意亂情迷時－鬼迷心窮得意忘形時－樂極生悲心灰意冷時－禍不單行粗心大意時－無妄之災(zāi)ProblemSolving175FastFactFaceFrankFlexibleForecast迅速反應(yīng)尊重事實承擔(dān)責(zé)任坦誠溝通靈活變通事先預(yù)測ConsistentValuesCorrelativeCentralizedCommunicatingCreativeComprehensive價值觀關(guān)聯(lián)化集權(quán)化互通化創(chuàng)新化全面化危機管理6F6CProblemSolving176FigureouttheproblemIntensifypossiblesolutionsNameprosandconsforeachsolutionDecidewhichsolutionisbestandactonitFIND：HandlingEmergencies找出問題加大可行的解決方案為每一個利弊決定哪些是最好的解決方案ProblemSolving1776R行動Reckon估計Rival對手Reward報酬Relation往來Result結(jié)果Research研究有饑餓感的人，一定消化好有緊迫感的人，一定效率高有危機感的人，一定進步快ProblemSolving178FindFeedbackDeploymentAcceptActionReviewReport問題反饋問題分配問題接收與處理問題歸零FDAR歸零管理（糾錯技術(shù)）ProblemSolving179SuperviseAttitudeFaceEvaluationTrainingYouAreTheOwnerStopThinkActReviewSAFETYSTARProblemSolving180Communication181MaterialMethodUniqueNeedsImproveCareAssertiveTrainingIssueNevertoolateCOMMUNICATIONOpenCooperateOursCommunication182CooperateOpenMaterialsMethodsNeedsImproveUnique合作開放材料方法需求改善獨特AssertiveeTrainingIssueOursNevertoolateCare肯定訓(xùn)練主題共識永不嫌遲關(guān)懷COMMUNICATIONCommunication183場合語調(diào)禮貌說話分寸時機對象說話要講究…信任關(guān)鍵知識聆聽人格好感滿足聆聽的效果COMMUNICATIONCommunication184有效溝通的要素AskListenLookSpeak怎么問？怎么聽？怎么看？怎么說？ConceptAttitudeRelationshipEnd-results概念心態(tài)關(guān)系目的CARECommunication185OpportunityContentEnvironmentStyleSituationRulesPlan機會內(nèi)容氛圍風(fēng)格情景規(guī)則計劃PROGRESSCommunication186想表達的表達出來的聽到的理解的記住的執(zhí)行100%80%60%40%20%?溝通漏斗接收信息的人傳遞信息的人Communication187DASS：與下屬有效溝通Describe描述Acknowledge承認Specify具體化ShowTeamBenefits給團隊帶來的利益當(dāng)你.....的時候我感覺....我更愿意....這樣有利于....Communication188MannerPersonalityAppearanceConsiderationTactIntegrity禮貌個性儀表善解人意機智正直IMPACTMannerCommunication189TACTFULCommunicationConverse,don’tcompeteTimeyourcommentsFocusonbehavior,notonpersonalityUncoverhiddenfeelingsListenforfeedbackApologizequicklywhenyoublunderThinkbeforeyouspeakCommunication190YouCanNegotiateAnythingPowerTimeInformation權(quán)力時間信息Communication191Options選擇Time時間Relationship關(guān)系Investment投資Credibility可信性Knowledge知識Skill技能Need要求NOTRICKSCommunication192HearEmpathizeApologizeTakeOwnershipLookinterestedInquirewithquestionsStayontargetTestyourunderstandingEvaluatethemessageNeutralizeyourfeelingsHEAT+LISTENNegotiatingSkillsCommunication193TwoTypesofNegotiations…Zero-SumWin-WinHarnessthepowerofanchoringDonotdisclosekeyinformationLearnasmuchasyoucanExploitDon’tovershootTellthetruthProvidekeyinformationLearnasmuchasyoucanBeflexible,creativeandfairCommunication194LookInterestSincereTargetEmotionNeutral注視對方表示興趣，點頭、微笑、身體前傾誠實關(guān)心，留心對方的說話，做真心善良的響應(yīng)對牢目標，對方故意離題，馬上帶回主題控制情緒，就是聽到過分言語，也不要發(fā)火避免偏見，小心聆聽對方的立場，不要急于捍衛(wèi)己見LISTENCommunication195AskDon’tInterruptDon’tchangetheSubjectEmotionResponseLookOpenPostureForwardLeanToneEyeCommunicationNodSmileLADDERSOFTENListeningCommunication196OutlineWriteEditLeaveSendThink列提綱書寫編輯先放一放發(fā)送構(gòu)思TOWELS寫作TargetedtoouraudienceOver-archingPowerfulSupportable瞄準觀眾周延完整擲地有聲言之有據(jù)TOPSCommunication197聽而不聞敷衍了事選擇的聽專注的聽同理心的聽耳到口到手到眼到心到ListeningCommunication198說話要講究禮貌說話要講究時機說話要講究對象說話要講究分寸說話要講究語調(diào)說話要講究場合說話要…說實話，真情實意打動人說曲話，委婉含蓄尊重人說好話，言真意誠激勵人說硬話，理直氣壯戰(zhàn)勝人說軟話，以柔克剛感動人說趣話，詼諧幽默愉悅?cè)苏f活話，隨機應(yīng)變答對人會沉默，此時無聲勝有聲說…話Communication199RespectEmpathySupportivenessPositive-nessOpennessNon-judgmentalattitudeStraightforwardtalkEqualitysignals尊重同理心支持正面態(tài)度開放非判斷性態(tài)度言簡意達平等信息RESPONSE談話Communication200PoliteEvaluateRespectFamiliarAttractiveCareThan