企業(yè)流程重組

1、企業(yè)流程重組中技術一覽表任者諾員變會巧流組設法流析風子系劃分功法li評析技思鏈潛暴系則術析成子效險優(yōu)擇巧會重員變小立實劃項劃顧求暴功署論化技流組桿成子X效風析思過動本D流輔件E控著ei分動究互調化技組觀估用圖過動本圖ro圖著ei風圖能E過制輔件分控義程案著ei風圖輔件設作子術設E統(tǒng)互E圖設法活效風析思li員變工設技D流程型案動本著eiE圖資員變思統(tǒng)術設分控互設風隊織儲析小度評事術的和輔件工再互D庫統(tǒng)法E ,5D統(tǒng)技流結其設法風因析術設重建術隊織扮儲析的試；模法扮導訓性方切術的動本討組作分程分化技能ro線小度評改動質景文10指中愿景共理目是來的而晰想繪括價流組構息崗責業(yè)等立的要步建好隊a utm

2、定目和(ocspa jte學廣知超往從不的中改思Blpfnkwd)站來未起反在破的模進向(tdnhfu)建企略為的腦法頭暴Bitmg從世5代流常決早段解織新或問頭暴通論產的與 一產案不決腦蕩具作：1 召關參人以一的也是行人甚以不的人7人為2 選個的人士腦法集該下件( 召目( 腦蕩原( 引家和觀( 不傾觀( 阻互評批3 選個的選地該下件 ( 溫宜靜線的室議( 電來擾( 架良錄；( 塊或夾以應寫4 召宣議召在開要的解問會則相間論)讓人1鐘5腦蕩注下：(盡使人種講不個聽多笑切；(要個自出方單一(鼓他方出方(把程音(把種寫板使人看以激新案6 腦蕩一要9鐘束每參表謝是AIeadouridafti)fio

3、eo縮是結系析工系析雜設重驟將系析對的單統(tǒng)把統(tǒng)成單塊此向層直底美軍在計輔造目用E法我國CS工究在設最用E法E：模fcomen建型述系功動聯(lián)EX據(tmei)述信聯(lián)構息據行庫E：模sutnolsn系擬立模E：描取re sii prE：對計bcoeedi)E：論獲oogdcpocteE：原取egria prE：系定nrtnyeainE：系口(nnyeiea sn接模s tfeolgF經束現(xiàn)unsoti svy景信統(tǒng)(er-inSegD1信品(fmi ta di)實系建ileaoaheu di) El息建ioaoaicmen E2織(gitneg組模rnaomen E3模射(r hlmpgeg E4

4、絡(trdi)IF分設法華出出E功型圖06在機制目用統(tǒng)和方IF了能的建具來需什IF通態(tài)表間合采業(yè)究的 D 未超設如其D模知思au Me：stsnysndi tdo tlh Si r ru sngt mt dafti C)rrE0iaaitmeimu raunfcoleimt(dtyh etd)D ioot ei msnoau eevrfbc nheerehu a aiodgmIF pr eegi.t nlga ii awtn ant h EmusMee .1531 SAE1X5IF一用關表數(shù)模 Dl用傳系庫設一D工 D 用理對數(shù)型IF為模和信供據 ( DIF eamenmu i entraoh

5、 aai tdD vsnfD efayidtegntdiaraol abeIF a toe-it tmen E5ris pir f r as degnrtnMeea,9 F此D模流供擬從繪程態(tài)以織 信資(ote mTsshIFolttrisili ere pttdacevrnh fmi deueit gitnr e(y .154 42次色t網iahaCodeit傳ei系型色非用述擬析的及(pr&olrop&i) levsnfhtdiaPrt smndse-idoptygili dnynlgstsn ree A 3 SA 42速參化a c lPtitnhgMhs快員變不傳設的它依限員與是研和技計

6、oohcstssn結方使設流關有都到工來踐通種設質以后實作度以縮整目施(aeg,rtehkgRh arygnhtdiadi awhlideehtseoioeamyoesoier efcdaanhdi ostoh mni ahoen dsithc smdi tdEeeeaswttui eeg awlsheefuee pmti gfalireelnimh steptnhpjtao14-1SAS1 0術0thq)這nrn公行流組定目一法目為企圍行R以標十一組T jte suu ere mwh nee ee ai ehr wh ensy于的分Aitbect通定成各子析流其程消種的(ithq tmeh

7、pcsni bossou srsyinfnctre tie姻AitDgmn將頭暴成見分歸運表式出類部互的(ei ii)osdserefmrnoi tgu ia lispwh dee ois4 提暴(spoSfi)技眼略的它題是政的而直 析個 Mrfe .19這術典題一該何設做種的點對其設響選政其設否站腳否很適?ithq esh oeao angsmisnri pi trh rli dttgpicocsMrfe .9)yc eisaeileh smisa etdiaye dh ait ftfanoe spo?aalytd h spo；ntoreh?t計utg通些的如追來業(yè)程靠集(are) Iei

8、t eealyniei bispcshu mitia h di td A立(nmkgBcai嚴講不種技方所桿是公企全的公調有的情并業(yè)其成范比從出業(yè)程中標準了改需進程出為訓(hiaMenTinMh)這法探訓法T同的講教式合較于知學從成 h tdesooi etdialteadnrtneowcmbmepoieoau nwdaE(pro ai tdOv odatk算uen在P目時用的方行和資預 rgPpjtlng dtofai duneuef ero neradsgtdduenthqs23爭(mti as)對對實本的和進析 制司爭(se lngAlet pitsfoetsnt mnstnha ens

9、ldgo rli eoacpivsags1 化分CtaAemtnys研重計程的價獎系需護員的有響如變文具現(xiàn)工同體信) tynot waea wdtcraoadi eesn os wlfct lcoraohseetmniocn ernaosuu bi eheaeabismgtmbs1 SAS 1算助工CpeAeStrEien計輔件是方工可統(tǒng)商企應則由機生適算序A工成SS高A工來企型規(guī)用低A工來實程碼A工技提統(tǒng)和員率要付包用程前發(fā)面形動配管統(tǒng)壽期工在開生期階支個的或自是計的工它輔統(tǒng)過的階活或動( DAyeocpebetlttssoaott tiei rusg eye voe fcl A 3 S 2

10、 本益險(sBeti as)預新的的成效并析妨益的因(se ai)sssheeectnaipebetot die osa az sao ampvthrlaoot ni A 2 鍵技ctaIinThq)由形份工有無作表然對的程列容分(gasCnM.Eesoi ltfevrtteeneeite eei rrn eo ei est tcersaddfe geoctaioaeoeoae果CniMpg利表因系策定以給境各素到因系rhayeen eaaraohshhrpcv ediome i o elesf innrmt過燒行或他法有統(tǒng)為系(S)nu uibdallpaoa h tdf tnt rnst

11、e n sm心分Cere as)由錫的tlSt明種用別企競勢職業(yè) (se ai) cieelebOrfnSt(9 Ks C,nf eii eecsniabispcs adei e oeteue ei鍵因(ic csFts由cRkt9)的方要企管總一鍵這子得續(xù)控使最得 BisPnn：mh vodJk oa(7 itr i etetsftsh sbctus nodnrrot rtscd目技Pjtcdi cie通泛的如R關徑C)特計控管目 PjM.Tsileiludenu caPTPa n Crnf hunctlna ni pjt-23骨(so as)魚析析階用表術設流前目需現(xiàn)程的及因分魚可楚達結可

12、原間系(oSvgArhatlsgir ehef so rnyn csec lispipbminiAoeehatortae irs3 S 1 骨又征圖果析它兩中層示效障果 圖圈部特故象析置中粗之 特生同因相大向更層素 再中骨箭小層連圖骨的圖用分FcFlAli該用別或流行用通示法析便(el iiCnM.Aeof eii rsh suawlsu wpcseoae crleentnss citt as AS 1 Aat線Pe aai)這法Pe理的能成影該照性減表成的同示種需注(oSvgBeot rorcltt waeoeaotomtft ftT aagpclrresrl ushhrrk dcdgrrf

13、ertesa dashhaesu rt3 S 箱(t xhkg由ccHm倡創(chuàng)技他將運范開行考思對設的它流計立的并有方基對的進新(el ii) eitthq os ceHm aaot t tnnot r se etnthos aeet sns tsehosf ere dexibiautnueygcrtpao(mr ay9) A 2 S 1 A質部Qlyutneoe)一客求的為產格法種以叫屋析為一的將需化程標(sm qresAeof lb ali sm qrltio capdtpicishthq nr odnnyso ld HsoQly sucoshhsnepi aleuor eresn ospf

14、mcmseAo9)24326 Q本用產發(fā)中過屋客轉可的操及進的的工征B中世公過為設系客求把和的聯(lián)來品的：需顧求整F程部顧屬出客的這性很因要們設組同正非統(tǒng)術聚析合重一10據 客的程數(shù)大要性：屋是圖顧每需根戶將X程和者B比原用X能爭產和行)目表能這訊確們個需將競勢該追3品：品時工語達特位質上這征顧需樣合所的品的更映工的4系：矩于屋間顧求品性起表者的分相相相不負5衡：的變特其性響利們考題到的6術與值質底述對設標重一素成難和性目價些特數(shù)可其業(yè)體進較品能這法顧求程充系種訊網nrtnor)一于同公相通式制的工(pr&o) ailo rhyncmitnae dor suussct toi ode(ol1 1

15、 SA方反外體部步數(shù)儲等存數(shù)(pr& dIA：aindishfwfa o tn tlieapcsgtsndata enS 1 SA 4 程(osFwai)用述流動型程和(pr&olTill ai mla tda petdi elia ooaitsasepcs31 計控SttaPcsor)這法統(tǒng)的方從夠地故因(oSvgeumtTsenuioet pci asc a1mto d rtautna ftft aipslwhfaiptn3 S 1面管Tau讓agePgm為現(xiàn)管目采一技包量展統(tǒng)量和圖Alsfrh aapicthqsocenorlue at nenili cieshsui ni pynStt

16、aui noa so as6位(bnys收務行據力對的特行的流(gAli：stacre roei sdaevr taalydannynt tef ef b3 43色(lPyg一過擬務中員演角從解中作方(ote mhgM.Aeof nanhaaesfpcsyhi emoesmaail l(gt sm)n oao hrlfhbispcs42 A 5 程選陣re iizi tx過先矩用擇再業(yè)程再優(yōu)序種一講程先圖：由領(咨司參確決業(yè)與關功(F和這功因企本(stlre矩以示以的的(saere矩的就通陣流C之關矩行流列成鍵C再程擇 關關鍵成功功因子 C1 CC2 C3 C4 C5 C6 Tottal P1

17、 E D 2 P2 E D D 4 企 P3 E D D D 5 業(yè) P4 E 2 流 程 P5 D 1 P6 E D E E 7 P7 D E E D 6 P8 D E E 5標準會因企企業(yè)的不不同而有有所不同同，一種種做法是是令正為為2，D為1，每一一行的總總值反映映了該流程相對于于CSFF6勺重重要程度度，以行行總值的的大小對對流程進進行排隊隊，總值值大的優(yōu)優(yōu)先程度度高，再同時時考慮成成本、風風險等因因素，最最終就可可以得到到應該進進行再造造的流程程的先后后次序 正=基本流流程(22點)；D=值得得做流程程(1點) (BBusiinesss PPlannninng)：Thee maatr

18、iix rrelaatess a sett off caandiidatte pproccessses forr BPPR tto tthe fiirmss ccritticaal ssucccesssA ccelll iss maarkeed wwithh (tthe proocesss iis eesseentiial to thee CSSF) orr D (thhe pproccesss iss deesirrablle) (Keettiingeer，Tenng aand Guhha，19996).一一S 1 AA 4 研討討會(SSearrch Connfcrrencce) 研討討會

19、將所所有的相相關人員員(持股者者)集中在在一起，參參與討論論流程改改變的必必要性以以及進行流程程改變的的方 法許許多流程程相關的的層次和和功能如如客戶、合合伙人、供供應商等等都被相相應的進進行描述述。(Busiinesss PPlann., Chaangee，Mgtt.)：Seaarchh coonfeerenncess brringg alll sstakkehooldeers intto tthe sammerooom to panniciipatte iin aa prroceess of dehhninng bbothh thhe nneedd foor cchannge andd h

20、oow cchanngcss shhoulld bbe aachiieveedAAll levvelss annd ffuncctioons rellateed tto aaproocesss aare typpicaallyy reepreesenntedd iinclludiing cusstommerss，shhareehollderrs aand supppliierss(PPasmmoree，19994)S 11 A 1 SS 2AA1備(isnnrAli用蹤的資教度作對信動護析人源功是重(gAli：sl vtyesrkfnmoe buici daoa picOgnaliotsnnr

21、ictatt csoharocmamt43Sutn通學模一程動模夠流設加(ote m：maoot nibao pcsi mhac-game nala eegon oss4 S 術eui cie基織學可模模 些結展力略人或抵P行況行殊月術絕步與性 考 稀法(aeg)adnhari kiomea poiescstceeinsolr gitn hits cieailetti feehhaesisuisheiidlpllopve stPileaoScipssnthqsnu ei-errt hcmmtncstcresi o,kg daiclccy(le9)1 S 1 A統(tǒng)(se smPnn一I提組密面的

22、系劃論圍據業(yè)力企立穩(wěn)數(shù)構A(se ai)twcphseSlngeolyeleb B(8 nrau ta se ossnsktblatl a ctteotbis Ap技Dp cie上產被意引而冷識的為象過小專放表式到的統(tǒng)1 4(ei ii)h cieesolitt nanfcomotonnnrpeisysn qn einr alfxrtscse fehrpisnfayeh nnsCg .13 A 41技Nilrpenu采論票式過個名觀達織目結(ei ii) rtepcsorcngucss rganlsd naobiidlrpeeflebdcsnnvi oeea,9 A 4 分VuCiAliPt和

23、lr9)價分對活行考否值(愿錢動價動分類括流后運市以助如資技理 AisPnn：ppebPt Ml 9)h cienlsstacvui el cpy tieitmolt ttwcbe eii yoaru rce ei nigioaoavuaitsheabcsfdsra tie(bnlirspaomkie.a praitsharocthlymamtt)12析aenys有理為同領者的會個帶同值種著在 何讓階常高工并I術程技提工作(are)h ciesadnhto awtcl rrpfmcvi i vdfe tncaeohoaziepohos oIa osirencbudoneefcn dfcve i

24、 lroebaontmoeo graeo rfqny (ns Hs153 S 1vptht9)作的這術將力定程需行己1 (se ai)adnhwkfanra o(9tsenuiudoahTabietaeapcseienruen A析AliliahPcs一決標成標的(a10而是平目間的方這目在決進面選供礎A(slngAenuf gint af dioio eryfuosay9)nayet odeomi a-fantssglwcwlri easodeint elsr rao esnlrtel義法ean一過一內形理情式達問解變便更接思隨解變的和也生的Aenuf inaeaefeiabaetgohgt

25、 y eoieayreauetden d aehmngWnhmnghgt rn snsnbao scn ali aa dih9)2 5隊技TmiiThqs包個層期除的障震(暗關成蕩規(guī)(信一 由)行團員具造可互持 A 5 (gAli：e cieioeo pasg：rn(meni nnaoiitntmgelntbeeet dngd oi el uoeufel ea)npfmgmbso rhecavrilasptefa h)225Sv)一來組準的測具能生客答SA 3 S 1Ctl qresMsen：thq roei aaid snsr gu sv sunsu nrt itnadrps A 3 S 1

26、點小FuGu小業(yè)程及客進標際績息總了求(snreimt：ns smsf seepcsnifmtcltnrtnnxcdnau ospfmc一 SA會術tcr tvw這談被提的和順經準的中常列格 A 3 S 1(sm qresrln：iiei ciess ea ieiesutna e qn erad vctil fm一 SA 6 間分TeooSd該需立已過間在定量指考能的以可的模定內特務作用析在特作候的動從除的以增動的(are) ciefsbsnaaodi aa rrain sbeuneumtfo nnot eremhwhu laeofienuvdldatntyss azt ru dmismodn

27、og bot rsoemanifcv vesnseneei ves3 S 261互(ehnrtnolg由WoaFle16立門語作示構工程法 于同是或之信協(xié)過的行得義于流執(zhí)的是與商交基語作子求議定銷 拒議告等3SASA 4(pr&olAenudepbnr d.os9)od rnaolofwsghmaoose-tnne en oitnsasrnrtnlsee scrni febt auec rgwcpp oitF se ossmentncltn ehbif mnao orulretnixpsfehtileqsoeaeewhacnrero meoe SA 41 態(tài)念(py de tu ioAemt

28、過測具作度織程員于重的計作度評 O.as)s yotcnresoeu basco rizi riea py io ncotnldiejsf eegeepcs3 AS1用圖o ti aai)一過易圖號角動事狀情決平系念法au Me：eenurreshcctorecoieco vtteadioa resieyonra aaacnao.Srea,9) 1 1位(beg通合崗工容件勵從到技流效的崗 產新(權參多策)流組密系.nysAenutiea rcttafao der rc oiaattcesnfcvf teppthlynpcse ptief begshsmwi pysi rdiomi eoili

29、 eyclaoadi osrnnrg SA術設SiThyeDi)這術參學授人義將看由工技知人會)成統(tǒng)供和務 系須結達優(yōu)a13比型用方設術uo(9建道范 (pr&olhgM.O.nysEhint miipnpsf aipilrna peetsenuvwaoazi d oehsi smuntlthqsnkwd hthc ye ocosreisht smmtefcvyito nh hvoilutngPa9) padi ciesgh pa e-eEI tdelebMfd14 1 S 1法o smeo該最PeCca(8開用決構題構及客需這種在對情行盡和說需戶的隨利統(tǒng)想要的可概型進由最通實界象 程較合現(xiàn)解

30、程(pr&olr as)ril vodyerhkn11o tcrgnrtepbma fi eruent cieeisagdr rcaoifspnnaeidrrhiuf awlpbmeunst iideadnyseishdepno lrteoeu dsfsub ossilt mroa trootsrlodniga ossrdcs sv n uefco SA 5 作計ofweg業(yè)程一任成這務指順行得不息的能合是流的思有典工：事日特工設目是頂流信任管間系4SA4(pr&olSDT tnfofwsoeit ettuns ossrssfaso ereoettnrrenrtnr ao ueTra r p ro：sbegelnahT aowkodi kt lispbwnelpcusioaotka neneli SA于的設Tr-s gitn sn這法特假-的依一員體協(xié)效自們有的是種的促彳互和尊基隊的依種的運提隊例同決 行團 43 A(gnysTssadnhpmeh ssowkcmimtsdidr o mie i vodyeeieenn s n mn