銀行日常英語(yǔ)之口語(yǔ)（課堂PPT）

1、1銀行日常英語(yǔ) 之口語(yǔ)2銀行英語(yǔ)口語(yǔ)(A) Basic English基礎(chǔ)英語(yǔ)Greeting Customers招呼客戶Welcome to Bank of *!歡迎光臨*銀行Do you speak Chinese? Do you speak English?請(qǐng)問(wèn)您講中文嗎？請(qǐng)問(wèn)您講英文嗎？Hello!您好Good morning!早上好Good afternoon!下午好How can I help you?有什么能幫您的嗎？Which transaction would you like to do today?請(qǐng)問(wèn)您想辦理什么業(yè)務(wù)？3銀行英語(yǔ)口語(yǔ)(A) Basic English基礎(chǔ)

2、英語(yǔ)Orientation指引Please take this number, when your number will be called please go to the counter請(qǐng)拿號(hào)，叫到號(hào)時(shí)請(qǐng)到相應(yīng)柜臺(tái)辦理業(yè)務(wù)。This is your turn, please go to 1/2/3/4 counter 到您了，請(qǐng)到1/2/3/4柜臺(tái)辦理。Please follow-me 請(qǐng)跟我來(lái)Please wait for a moment 請(qǐng)稍候4銀行英語(yǔ)口語(yǔ)(A) Basic English基礎(chǔ)英語(yǔ)Information信息Sorry, we do not have this se

3、rvice in our Bank, please go to Bank of China or Industrial Bank of China對(duì)不起，我行不能辦理這種業(yè)務(wù)，請(qǐng)前往中國(guó)銀行或工商銀行辦理。Sorry I do not understand對(duì)不起，我無(wú)法理解您的意思。Is there someone in China who can help you to translate?請(qǐng)問(wèn)您有認(rèn)識(shí)的人可以幫助翻譯嗎？Let me call a colleague, he can speaks English, he will help you to translate.我會(huì)打電話給我的

4、同事，他會(huì)講英文，能幫您翻譯。Please let me help you to call our customer-service, they have English-Speaking services請(qǐng)讓我?guī)湍鷵艽蛭覀兊目头娫?，他們提供雙語(yǔ)服務(wù)。Please give me your telephone number, one colleague will contact you to help you, he speaks English請(qǐng)留下您的聯(lián)系方式，我們同事會(huì)與您聯(lián)系，他會(huì)講英文。5銀行英語(yǔ)口語(yǔ)(A) Basic English基礎(chǔ)英語(yǔ)Customer Departure客戶

5、離開Do you need to do another transaction?您還要辦理其他業(yè)務(wù)嗎？Thank you, goodbye!謝謝，再見。Thank you for coming!謝謝您的光臨！Be sure you did not forget anything.請(qǐng)不要忘記您的隨身物品。See you next time!再見！6銀行英語(yǔ)口語(yǔ)(B) Foreign Exchange貨幣兌換Buying / Selling買/賣Do you want to change some money? 您需要換錢嗎？How much do you want to change?您需要換多

6、少金額？Please could you fill that form with your name, address, passport, etc.請(qǐng)您在這張表格上填寫您的姓名、地址、護(hù)照等信息。In which currency do you want to change your RMB? 您想將何種貨幣兌換成人民幣？US Dollar / Euro / Australian Dollar美元/歐元/澳元Which currency do you want?您想要兌換成何種貨幣？How would you like it? In which denominations?您想要哪種面額的？

7、7銀行英語(yǔ)口語(yǔ)(B) Foreign Exchange貨幣兌換Exchange Rate / Restriction兌換匯率/法規(guī)Todays rate is : 今天的匯率是：Todays selling rate for RMB in notes is 今天的人民幣賣出牌價(jià)是The exchange rate today is 今天的兌換匯率是You can check the exchange rate on the conversion table there您可以在那邊的牌價(jià)臺(tái)上核對(duì)兌換匯率I am sorry, unfortunately we can not handle the

8、 exchange of this currency, please could you go to one Branch of Bank of China. 非常抱歉，我們這里不兌換這種貨幣，您可以去中國(guó)銀行的分支機(jī)構(gòu)辦理。Due to restriction, we can only exchange a maximum of USD 5000.00 per day. 根據(jù)規(guī)定，您每天兌換的最大金額為5000美元。8銀行英語(yǔ)口語(yǔ)(C) ATMs / Cards ATM機(jī)/卡Use ATM使用ATM機(jī)If you do not want to wait you can do this tra

9、nsaction in our ATMs.如果您不想排隊(duì)，您可以在我們的ATM機(jī)上操作。Please follow me, I will assist you to use our ATMs請(qǐng)跟我來(lái)，我會(huì)幫助您進(jìn)行ATM操作。You can withdrawal money in our ATMs您可以在我們的ATM機(jī)上提取現(xiàn)金。If you have an account here you can deposit money using our ATMs.如果您有我行的賬戶，您可以在我們的ATM機(jī)上存錢。To know the fee when using our ATMs, you sho

10、uld contact the issuer of your card如果要了解用ATM的費(fèi)用，您應(yīng)該與您的發(fā)卡行聯(lián)系。9銀行英語(yǔ)口語(yǔ)(C) ATMs / Cards ATM機(jī)/卡Card Application申請(qǐng)辦卡If you want to obtain a card here, please fill this application.如果您想申請(qǐng)辦卡，請(qǐng)您填寫這張表格。May I ask your passport please?請(qǐng)出示您的護(hù)照。Please mention your name, address, phone number.請(qǐng)告訴我您的姓名、地址和電話號(hào)碼。You

11、should deposit a minimum of RMB 10.00 to obtain the card您要開卡最少要存10元人民幣。The annual cost of our debit card is free.借記卡是不需要支付年費(fèi)的。10銀行英語(yǔ)口語(yǔ)(C) ATMs / Cards ATM機(jī)/卡Card Lost / Blocked遺失卡/吞卡If your card is blocked in our ATMs please could you let me know which ATMs?您能告訴我是哪臺(tái)ATM機(jī)吞了您的卡嗎？What is the issuer of y

12、our card? Could you please let me know the name on the card or the card number?您的發(fā)卡行是哪家銀行？能告訴我持卡人的姓名或卡號(hào)嗎？Please could you give me your passport?能給我您的護(hù)照嗎？Unfortunately we can not take the card now, could you give me your telephone number and we will contact you when you can come take it back.很抱歉我們現(xiàn)在不

13、能立即將卡片交還給您，您能留下您的電話號(hào)碼嗎？我們會(huì)與您聯(lián)系何時(shí)能拿到卡。If you lost your card, please contact our customer-service center如果您遺失了您的卡，請(qǐng)立刻與我們的客服聯(lián)系。11銀行英語(yǔ)口語(yǔ)(D) Withdrawal / Deposit取/存款Withdrawal取現(xiàn)Unfortunately with this card you can not withdrawal money, please use our ATMs很抱歉這張卡不能取款，請(qǐng)使用我們的ATM機(jī)。How much do you want?請(qǐng)問(wèn)您要存/取

14、多少金額？From which account do you want to take this money?請(qǐng)問(wèn)您要從哪個(gè)賬號(hào)中取款？Please could you give me your passbook?能提供您的護(hù)照嗎？Could you please input your password?請(qǐng)輸入密碼。Please input it (password) one more time.請(qǐng)?jiān)俅屋斎朊艽a。Please could you sign here請(qǐng)?jiān)谶@里簽名。12銀行英語(yǔ)口語(yǔ)(D) Withdrawal / Deposit取/存款Deposit存款How much do yo

15、u want to deposit on your account?請(qǐng)問(wèn)您要存多少錢？On which account do you want to deposit this money?請(qǐng)問(wèn)您要存到哪個(gè)賬號(hào)？You can use our ATMs if you want to deposit money on your Bank of * account.如果您要在*銀行賬號(hào)中存款，您可以使用我們的ATM機(jī)。Please could you sign here請(qǐng)?jiān)谶@里簽名。13銀行英語(yǔ)口語(yǔ)(E) Account opening開戶Account information賬戶信息If you

16、want to open an account here, you need to have an address in China.如果您要開賬戶，您需要提供您在中國(guó)的住址。What kind of account do you want to open? A current account or fixed-term account?您想開什么類型的賬戶？活期還是定期？Please could you fill this form to open the account您要開戶請(qǐng)?zhí)顚戇@張表格。For which purpose do you want to open this accoun

17、t?您為什么要開這個(gè)賬戶？Would you like to apply for E-Banking as well?您想申請(qǐng)開通網(wǎng)銀嗎？Do you want a card?您需要辦卡嗎？14銀行英語(yǔ)口語(yǔ)(E) Account opening開戶Fees手續(xù)費(fèi)There is not service charge to open an account.開戶不用收取手續(xù)費(fèi)。You may have some service charge for some transactions, like withdrawal money with your card in other bank有些交易您可

18、能需要支付手續(xù)費(fèi)，例如在他行提取現(xiàn)金。The minimum deposit to open an account is RMB 10.00 how much do you want to deposit?開戶最少要存10元人民幣，您要存多少？15銀行英語(yǔ)口語(yǔ)(E) Account opening開戶Form fill填寫表格Please could you give me your passport?請(qǐng)?zhí)峁┠淖o(hù)照。Where is your current valid visa on your passport?請(qǐng)問(wèn)您護(hù)照的有效簽證在哪里。Please could you fill thi

19、s form and sign it.請(qǐng)?zhí)顚戇@張表格并簽名。Please mention your name in the correct order.請(qǐng)以正確的順序告訴我您的姓名。16銀行英語(yǔ)口語(yǔ)(F) Travelers Checks旅行支票Information信息Unfortunately we can not cash this travelers check here.很抱歉，我們銀行不能兌換旅行支票。Could you please go to a Branch of Bank of China where you will have the possibility to cash this checks.您可以前往中國(guó)銀行分支機(jī)構(gòu)兌換支票。I am not s