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1、Lesson1 引座和上茶1.A: Hi, John, its nice to see you again. Are you alone?B:Er, yes.A:This way please. Same table, OK?B:Youre so thoughtful.2. A: Hi, good evening. Just you too?B:No, its three. Another ones coming.A:Where to sit?B:In the main restaurant will be fine.A:Very good, sir. Come with me, please

2、.B:How about this table?A:Well. Any tables fine to us.3.A: Hi, how are you?B:Hello, fine,thank you.A:How many of you together?B: A table for two.A: Very good. Smoking or non-smoking?.B: Non-smoking.Is the table over there taken?A:Er, no. Follow me, please. May I pour you tea or water? B: Give me ice

3、 water, a cup of green tea for her.A:Very good, sir. But green tea charges.B:Thats OK. Menu please.A: Yes, sir. Here you are. Would you like something to drink first?4. B:Business is hot. Any seat available?A:Thank you,sir. We always get a full house in this hour. Would you mind sharing a table with

4、others?B:Fine.A:Let me find you a seat.(To C). Excuse me, miss, would you mind my seating a guest here?B:OK.A:Thank you, miss.(To A)Will this seat be OK?B:Yes , good enough.5. A:We have a reservation for three people at seven tonight.B:May I have your name, sir?A:Tom.B:Yes, Mr Tom.Your tables all se

5、t. Will it be fine to you?A:Well, I dont feel comfortable sitting here. Wed like the table over there at the corner. Is that taken? B:Yes,Im afraid so.What about the table next to it?6. A:Do you have a reservation, sir?B:I have a reservation for five at six.A:Your name, sir.B:Tom.A: Yes , sir. Your

6、tables all set. This way, please. We have your table here.7. A:Sorry. All the seats are taken at the moment. Would you wait in the lobby for a while? Ill call you when a space is available.B:How long?A:Ten minutes, I hope.B:Okay. Ill wait.A:Excuse me, sir. But we have a table for you now. Thank you

7、for waiting. B:Thats OK.8. A:Good afternoon.B:Good afternoon.I have a table for two under the name of Blackmore.A:Yes,sir. Would you like to come this way?B:Thank you.A:Can I take your coat, Madam?C:Thank you.A:Will this table do for you?B:That will be fine, thanks.A:Would you like a drink before yo

8、ur meal?C:Yes, dry Sherry, please.B:Half of bitter for me.Lesson2 點(diǎn)菜和推薦菜1. A:May I take your order, Miss?B:Yes, lunch special. I want Beef in Oyster Sauce, Wonton Soup, Vegetable Fried Rice. A:Egg Roll or House Salad?B:Forget it.A:Anything to drink?B:Diet Coke.A:Thats it?B:Yea.A:Thank you. Straight

9、away.2. A:Yes,sir,whats your pleasure?B:Lunch special please. Pepper Steak.A:Very good, sir. What for your soup? Wonton, Egg Drop or Hot&Sour Soup?B:Hot&Sour soup.A:Would you like Egg Roll or House Salad?B:House Salad.A:We have Vegetable Fried Rice, White Rice and Brown Rice, which would you

10、 prefer?B:Let me see. Brown Rice, please.A:Very good. A beer, sir?B:OK. A bottle of Heineken, very cold.A:Certainly, sir. Your food will be with you very soon.3.A:Do you have no-salt menu?B:Ill instruct the cook not to use any salt or MSG. Just tell what you want, Maam.A:What is included in the Lunc

11、h Special?B:All items are served with rice. And you may have the choice of Wonton Soup, Hot&Sour or Egg Drop Soup. You can still have Egg Roll or House Salad.A:Ill have Steamed Triple Delight with White Rice, Egg Drop Soup and House Salad. Remember to leave out MSG. Imm allergic to it.B:I will.4

12、.A:Are you ready to order?B:Another minutes, please. Im still waiting another one.A:Yes, Mama. Can I get you something else to drink while youre waiting?B:No, I have the tea.A:Let me know if youre ready.B:.Waiter, All here we are. We can order now.A:Separate Bill?B: Well, Its my treat.A:Good. Lady f

13、irst,OK? What can I get you, Madam?B:Id like a chefs specialty, Love in the sky. Its a funny name, isnt it? Dose it come with an y soup? A:Im afraid all dinners are a la carte.B:I got it. Whats the soup of today?A:Velvet Chicken Corn Soup is aways popular.B:Oh, here. But its for two. Could you make

14、it for one?A:I dont think so.B:Okay. Forget it.A:You dont want it?B:What? No, I want it.A:Something to drink?B:A pitcher of Dr. Pepper will be fine.A:Anything else?B:Thats it. Take his order.A:Thank you. And whats yours, sir?B:Ill have the same. And well share the soup and Dr. Pepper.5. A:Would you

15、like anything to drink?B:No, thanks. Well take a look at your menu. OK, well start off with two Spicy and Sour Bok-Choy and one pork and pickled cabbage soup.A:And what else?B:Sha Cha Beef Casserole and Water Spinach with garlic sauce.A:Good choices.6. A:Have you chosen something, sir?B:Yes, I think

16、 Ill have the Curry, please.A:What would you like afterwards?B:Id like some fruit if you have any.7. A:A table for one, sir?B:Yes, please.A:Are you having the set lunch?B:Yes.A:What would you like to start with?B:Whats the soup of today?A:Sizzling Rice Soup.B:Yes, please. Ill have that.A:And for you

17、r main course?B:Shrimp in Chili Sauce, and a pint of Ta Loo Mein.A:Would you like a soft drink with your meal?B:Yes, a Seven-up, please.A:Thank you.8.A:Are you ready to order?B:Yes. Whatre your specialties?A:We have sweet and sour whole fish. Its a crispy fried whole sea bass sprinkled with black wo

18、od ear, bamboo shoots and mushrooms in the sweet and sour sauce. We also have sizzling beef which is cooked at your table. B:H-m-m.Sounds appetizing. Lets try sweet and sour whole fish.A:Okay. It will take about ten minutes, will it be OK?B:Thats all right.A:What about appetizers?B:Yes, one spring r

19、oll, and one tofu and vegetables soup.A:Yes.B:Thats it for now.A:I got it. Thank you.9.A:Very good. And Id like to try something new this time. What would you recommend?B:How about our Tofu, Szechwan Style? Its Tofu in a sauce of hot pepper and minced pork. Its my favorite. Its usually very hot. But

20、 we can make even hotter if you like.A:Good. Ill take an order of that. But remember, extra hot. Okay?B:Yes, extra, extra hot.A:By the way, you dont use MSG, do you? Imm allergic to it.B:No, actually, we dont put MSG in any of our dishes.10. A:Are you ready to order?B:Yeah,Ill have the beef with bro

21、ccoli combination plate.A:And Ill take an order of Hunan Triple Delight.B:Shall I put them in the same bill?A:Yes, its my check. Do you take credit card?B:Sorry, we dont.A:How about a check?B:Yes, we do. Do you have sny ID?A:Of course. Heres my drivers license, and.B:Oh, Thats enough.A:Im sorry. We

22、dont have much time to wait.B:In that case, well make your order first. It will take about five minuter. Is that okay?A:Great. Thanks a lot.B:Youre very welcome.11. A:Do you like roast chicken?B:Yes, I love it, thank you.A:Do you prefer brown meat or white meat?B:I really dont mind, thank you.12.A:A

23、re you ready to order?B:Yes, I think so.A:What would you like for starters, madam?B:I cant decide. What do you recommend?A:Well, the prawns are always popular. The Shrimp dumpling is very good. B:Er, the prawns then please, for me.A:And for you, sir.B:I think Ill try West Lake Beef Chowder.A:Very go

24、od, sir. And to follow?B:Rack of lamb, I think.A:And for you, sir?B:Ill have Pepper Steak with Onion.A:How would you like your steak done?B:Medium rare, please.A:Thank you. Would you like to see the wine list?B:Do you have a house wine?A:Yes,sir, red or white?B:Could you have half bottle or half car

25、afes?A:Yes, sir.B:One of each then, please.13. A:Heres the menu. Circle what you want, please.B:Right.A:You want a Shrimp Toast, one Sizzling Rice Soup, ONE Kung-po Beef with Peanuts and Ice-cream, right? B:Yea, you got it. By the way, whats Shrimp Toast?A:Deep fried bread toast covered with minces

26、shrimp and pork. Something to drink?B:Diet Cock. I like Kung-po Beef with Peanuts very hot, please.A:No problem.14.A:Is the Lunch special still on?B:Yes, what can I get you?A:Let me have the Moo Goo Gai Pan lunch special.B:Okay, anything else?A:Yes, give me a SpriteB:Anything else?A:No. Thats it. By

27、 the way, How do you use the chopsticks?B:Hold the stick firmly here, between your thumb and your index finger, the second one like a pencil and move it up and down to pick up anything you want, It only takes a little practice to get the hang of it.A:Great, can I have a pair, please?B:Sure.Lesson3 出

28、菜和餐間服務(wù)1. A:Your steak, salad and beer, sir. Enjoy yourself, please.B:Ill. Thank you.A:Thats all for your dishes.B:I see.A:If you want anything else, just call me.2.A:This is Wonton soup.B:Good.A:Heres your Peking Duck. Would you like me to roll it up for you?B:Well, just tell me how to eat it.A:Wrap

29、 the slice and some scallion up with a pancake, then dip it in the sauce and eat it.B:Okay, Let me have a try.A:This one is called triple Delights. Your meals are here. Enjoy your dinner. If you need anything else, please let me know.B:Waiter? Did you forget something/A:Yes, sir?B:Another beer, reme

30、mber?A:Oh, my God.3.A:Excuse me, Maam. But may I pass?B:Sure.A:Could you move your plate to the side? I want to make a room for your meal.B:Go ahead, please.A:This dish is pretty hot, please be careful. Would you like to share it now?B:No, you can just put it down. Could you give me a pack of paper

31、handkerchief?A:Straight away, sir.4.A:Its so fancy. Whats it?B:Its carving flower, made of turnip.A:Is it eatable?B:Sure, but too nice to eat, isnt it?5. A:Your Wonton Soup , House Salad, White Rice and Beef in Oyster Sauce.B:Is it too late to switch White Rice to Vegetable Fried Rice?A:Okay, no pro

32、blem. Enjoy your meal.6.A:What kind of sauce do you want?B:What kind of sauces do you have first?A:Black Bean sauce, Brown Sauce, spicy Garlic, Curry and Vinegar.B:Do you have Ginger&Vinegar Sauce?A:Yes.B:Ginger&Vinegar sauce.7. A:Waiter, my kid dropped the chopsticks on the floor. Could you

33、 give me another pair,please?, Will you changeB:Yes Madam.A:Waitress. My kid spilt the soup on te table.Will you change the tablecloth for us?B:OK.A:Hi, boy. Take the plate away and refill Coke for me, please.B:Yes, sir.8. A:Waiter, its too noisy here. Can I move to that table?B:Im afraid that table

34、s reserved.A:Pardon me. Could you pass me a pepper cellar?B:There it is.A:Its wet and stuck.B:Try this one.9. A:Could you get me an ashtray, sir?B:Im afraid I cant. You couldnt smoke hers.A:Isnt it smoking section?B:Weekdays, yes. Weekend, no. Its always full house on weekends. Sorry for your inconv

35、enience.A:Thats OK. I can smoke in the lobby.10.A:May I have this wrapped, please? Id like to take it home.B:Let me take it care of it. Put them together or separate?A:This one is going to be separate.B:What about yours, Miss?C:Im going to have one more bite. And then Id like to take this and this h

36、ome. Give me two containers. Ill take care of it myself.11. A:Did you enjoy your meal?B:Yes, nice and tasty.A:Thank you. May I bring you something else?B:A cup of coffee will be fine.A:Straight away.12.A:How was the food?B:It was quite tasty.A:Good. May I introduce you in some dessert?B:What will yo

37、u recommend?A:How about the Lychee nuts in Syrup?B:All right. Thats lovely. Ill take that. Thank you.A:My pleasure.13.A:What do you think of the food?B:I like it.A:Thank you. Some watermelon on the house.B:Oh, its very kind of you.14. A:What kinds of dessert do you have?B:Ice cream, cheese cake, alm

38、ond cookies, fried banana and some Chinese fruits,A:Which flavors of Ice cream?B:Chocolate, Vanilla, Pecan and Strawberry.A:Whatre the Chinese fruits?B:Lychee and Longan.A:Are they fresh or canned?B:Fresh.Lesson 4處理麻煩事1. A: what is this? Thats not what I orderedB: I apologize. I must have misunderst

39、ood you. May I have your order again?A: I ordered Chicken with garlic sauce, extra hot.B: Im sorry, sir. I made the mistake. Let me take your plate away.2. W: Boy, why is it taking so long? Would you hurry up?M: sorry, madam. There was an accident. The busboy spilt it. The chef is cooking a new one

40、for you. May I bring you another appetizer on the house?3. M: why does the soup taste so strange?W: But didnt you order hot and sour soup?M: Is that what that it is?W: Yes, I think so. But if it really bothers you , Ill replace it for you.M: Dont replace it. Give me a refund.W: if thats what you pre

41、fer.4. A: Waitress! This meat is like old leather! Its enough to break very tooth in your head.B: Perhaps youd like to change your order, sir. The sirloin is very tender.5. A: John, look what the waiter has got done. Soup split on my new dress.B: Im terribly sorry, madam. Perhaps I could sponge with

42、 a littleC: leave it alone, man. You only make it worse.A: I want to speak to the manager.B: Very good, madam.D: I do apologize for the unfortunate accident, madam. If you like to have the dress cleaned, then send the bill to us, well be happy to take care of it.A: Oh, no it doesnt matter, forget it

43、. It probably wont stain very much.6. A: Waiter! This just wont do. This wine has got a most peculiar flavor.B: Yes, sir, Ill take it back. Perhaps you would like to choose another wine instead, sir.7. A: look at these glasses, this one even got lipstick on it.B: Im so sorry, Madam. Ill bring you cl

44、ean one right away.8. A: Hey, waiter. I dont think the beef does like what I need. Its bloody.B: sorry, you want it?A: Medium.B: Okay. Let me bring it back to cook it medium, weekend always drives me crazy. Sorry for yourinconvenience.9. A: This coffee is practically cold.B: Im sorry, madam. Ill bri

45、ng you a fresh pot straight away.10. A: Waiter, this table cloth is a disgrace. its covered with soup stains.B: Oh, Im so sorry, sir. It should have been changed before. If you just wait one moment?11. A: No, Dont replace it. Give me a refund!,B: Sorry, we dont refund money, but you may order someth

46、ing else instead.A: In that case, give me a wonton soup.B: Straight away, sir.12. M: Hi, girl. Why do you keep me waiting so long?W: Sorry, sir. But its our busiest time. Its almost ready, just a couple of minutes, please.13. G: Yo dude. I ordered double cooked pork, but theres no baby corn in it.W:

47、 Excuse me, sir. But our double cooked pork comes only with cabbage and carrots.G: Are you trying to make me look stupid? I mean the customer is always right. At least thats how we do things in America.W: I understand it. Perhaps you confused us with another Chinese restaurant. Next time, please spe

48、cify that you wish to have baby corn and well be happy to make it special for you.C: Hey, youre really all right. Guy. I hope I didnt insult you.W: thank you.14. G: I want to speak to the manager.W: of course. He will be here in a moment.M: Is there a problem?G: Yes, this waiter stinks!M: Whats wron

49、g?:G: Wrong order, wrong food and wrong bill. Look at him. He is a pinhead.M: Can I fix it?G: Yes, get me the right order.M: Of course, right away.15. A: Waiter, you forgot to put my order in, didnt you?B: I dont think so, Its crazy busy now. At it takes time.A: I have a schedule. You know. I have b

50、een waiting since forever. Whats wrong with you?B: Sorry, sir. But thats no wonder. You know weekends, it always drives me nut. Ill check your order right away.A: Please, do it.16. A: Headwaiter, I want to have a world with you.B: Yes, sir, Is there something wrong, sir?A: Something wrong? I should

51、think something wrong. My wife and I have been kept here waiting nearly an hour for our meal.B: Im terrible sorry about that, sir. Our staff has been kept unusually busy this evening. Ill see to it personally myself. Now, if you wouldnt mind just tell me what you ordered.Lesson5 Answering calls1. W:

52、 Good morning! China Moon. How can I help you?G: Hi, Im calling from National Bank. Id like to make a delivery order.W: Thank you. Go ahead, Please.G: This is a big order. We need 15 lunch specials. Could you send it to us by one oclock?W: Sure, no problem.G: Very good. We need six orders of L12, fi

53、ve orders of L4 andW: Okay, Ive got everything. But Id like to read it back to you if its right.G: Sure,. Perfect!W: Thank you. Would you give me your telephone no, please?G: Of course. The number is 319-3887 extension 2004, and my name is Susan.W: May I have your address, please?G: Yes,256 32 stree

54、t. The deliveryman can buzz me from the lobby.W: Okay, Susan. Is there anything else I can do for you?G: please send us some more menus, Every one here loves your food.W: Thats great. Thanks a lot.G: Youre welcome. Bye now.W: Good-bye.2. G: Youve got my order, right?W: I just want to make sure of on

55、e thing. You said you needed two orders of Tangerine Crispy Beef, one hot, one regular. And you want extra baby corn on the regular one, right?G: you got it.W: And you said you wanted it delivered?G: Yes, please. Send it to my shop.W: Okay. May I have your address, please?G : I live at 67 Ringwood s

56、treet, between 13th and 14th Avenue. Its a Mens shop. You cant miss it. W: Would you spell Ringwood for me?G: Ringwood, R-I-N-G-W-O-O-D.W: Thank you. May I have your phone number?G: Of course. My number is 6565332.W: Thank you. Itll take about twenty minutes.G: Good, whats the total?W: That will be $23.55G: Okay, Please make sure the guy will bring change for one fifity bill.W: All right. Ill tell him. Thank you for calling. Bye.G: Thank you, Bye.3. W: Excuse me. Did someone order food from China Moon Restaurant?G: No.W: A-h-h. Are you sure? Is this 8681566?G: Yes, L

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