人壽保險(xiǎn)業(yè)主要職務(wù)的工作說明

1、Appendix 5附錄5Job Description for Principal Jobs in the Life Insurance Sector  人壽保險(xiǎn)業(yè)主要職務(wù)的工作說明Code No.編號(hào)Job Title職稱Job Description工作說明SENIOR MANAGEMENT LEVEL 高層管理人員級(jí)101Managing Director/Chief ExecutiveAssumes total management responsibility of the company with other managers/executives as direct

2、subordinates. Formulates company policies and objectives with a view to achieving them. Collects, collates and presents information required by directors. Represents the company in dealing with the government, business concerns and the public.常務(wù)董事行政總裁全權(quán)負(fù)責(zé)管理公司，直接管轄各部門經(jīng)理行政人員。制訂公司政策，以求達(dá)致公司目標(biāo)。收集、整理及提交董事

3、所需資料。代表公司與政府、商業(yè)團(tuán)體及公眾聯(lián)絡(luò)。103Chief ActuaryAssesses and certifies the solvency of the company as a whole. Ensures the valuations of liabilities of the company for various statutory purposes comply to the Insurance Companies Ordinance. Determines the transfer of assets out of the life fund. Formulates gu

4、idelines and assumptions for carrying out various actuarial studies.總精算師評(píng)估及證明公司整體的償債能力，確保公司因各種法定目的而進(jìn)行的債務(wù)評(píng)估，符合保險(xiǎn)公司條例的規(guī)定。決定何時(shí)將資產(chǎn)自人壽基金調(diào)出。制訂各種精算研究的指引及假設(shè)。105Head - Individual OperationsManages the operational activities of the individual life portfolio. Formulates strategies and develops new products for

5、 business expansion. Establishes objectives and performance targets. Coordinates with other departments to streamline existing procedures and provides quality services to clients.主管 個(gè)人保單管理個(gè)人保險(xiǎn)業(yè)務(wù)的運(yùn)作。制訂業(yè)務(wù)發(fā)展策略及開發(fā)新產(chǎn)品。訂立工作及績效指標(biāo)。協(xié)調(diào)其他部門簡化現(xiàn)有程序，並為客戶提供優(yōu)質(zhì)服務(wù)。SENIOR MANAGEMENT LEVEL (Continued) 高層管理人員級(jí)（續(xù)）107Head

6、 - Marketing/Sales SupportPlans, coordinates and implements the organizations business development strategies and marketing plans. Conducts market research. Identifies and analyses opportunities to increase business and market share. Provides services and prepares promotion kits for sales force.主管 市

7、場業(yè)務(wù)支援策劃、協(xié)調(diào)及執(zhí)行業(yè)務(wù)發(fā)展策略和市場計(jì)劃。進(jìn)行市場研究。留意及分析各種機(jī)會(huì)，以拓展業(yè)務(wù)和提高市場佔(zhàn)有率。為營業(yè)人員提供服務(wù)，以及製備宣傳套件。109Head - Sales/AgencyParticipates in formulating and implementing marketing/sales policies. Be responsible for implementing marketing programmes and public relations. Trains and supervises sales force/agents. Appoints broker

8、s and liaises with them.主管 營業(yè)代理參與制訂及執(zhí)行市場營業(yè)政策。負(fù)責(zé)推行市場計(jì)劃及公關(guān)工作。培訓(xùn)及監(jiān)督營業(yè)人員代理員。聘用顧問，並與他們保持聯(lián)絡(luò)。111Head - Finance/Investment/AccountsAdvises top management on investment of insurance funds and financing of capital expenditure. Administers assets. Plans and organizes budgeting and financial control systems. Pr

9、esents budgets and financial reports to management. Modifies the reporting systems as required to meet statutory requirements.主管 財(cái)務(wù)投資會(huì)計(jì)就保險(xiǎn)基金的投資及資本支出的融資問題，向高層提供意見。管理資產(chǎn)。策劃及組織財(cái)政預(yù)算及管制系統(tǒng)。向管理層提交預(yù)算及財(cái)政報(bào)告。修訂報(bào)告系統(tǒng)，以符合法例規(guī)定。SENIOR MANAGEMENT LEVEL (Continued) 高層管理人員級(jí)（續(xù)）113Head - Employee BenefitsManages the oper

10、ational activities of the group insurance plans for corporate employees. Advises corporate clients the benefits, provident schemes and retirement plans best suited to their employees. Identifies new markets and development in statutory requirements for business expansion. Trains and supervises subor

11、dinates in marketing, administration and claims settlement on employee benefits plans.主管 員工福利管理為公司僱員而設(shè)的團(tuán)體保險(xiǎn)計(jì)劃。建議公司客戶採用最切合其僱員需要的福利、公積金及退休計(jì)劃。留意新市場，以及法例的改變，隨時(shí)把握機(jī)會(huì)，拓展業(yè)務(wù)。培訓(xùn)及監(jiān)督下屬推廣和管理員工福利計(jì)劃，以及處理有關(guān)索償。115Head - Human Resources/TrainingDevelops, maintains and administers personnel management programmes in or

12、der to promote efficient operations. Implements and coordinates recruitment, placement, performance appraisal, salary administration, employee relations and other benefits. Advises top management and manages training and development programmes for staff.主管 人力資源訓(xùn)練制訂及推行人事管理計(jì)劃，以提高運(yùn)作效率。執(zhí)行及協(xié)調(diào)員工招聘、工作安排、表現(xiàn)

13、評(píng)核、薪金政策、員工關(guān)係及其他福利。向高層提供及管理員工訓(xùn)練及發(fā)展計(jì)劃。SENIOR MANAGEMENT LEVEL (Continued) 高層管理人員級(jí)（續(xù)）117Head - Information TechnologyPlans, maintains and controls the data processing services to the company and customers. Studies the workload and data flow of various departments. Recommends office automation and telec

14、ommunication plans. Takes charge of long-range planning and operations of development projects in information technology to solve specific user problems.主管 資訊科技策劃、維持及管理為公司及客戶提供的資料處理服務(wù)。研究各部門的工作量及資料流量。擬訂辦公室自動(dòng)化及電訊計(jì)劃。制訂及推行資訊科技的長遠(yuǎn)發(fā)展計(jì)劃，解決個(gè)別使用問題。MIDDLE MANAGEMENT LEVEL 中層管理人員級(jí)201Actuarial ManagerCarries ou

15、t actuarial studies related to the establishments operations. Supervises the preparation of valuations and reports as required. Assists management in the formulation of product development and pricing.精算經(jīng)理進(jìn)行與公司運(yùn)作有關(guān)的精算研究。監(jiān)督屬下編製評(píng)估書及報(bào)告。協(xié)助管理層制訂產(chǎn)品發(fā)展計(jì)劃，以及訂定產(chǎn)品價(jià)格。203Underwriting/Policy Issue ManagerFormulat

16、es and implements companys underwriting policy. Reviews insurance applications and supporting materials. Evaluates risks involved and determines premiums and extent of cover. Works closely with reinsurers and determines acceptance of insurance. Approves the issue of policies and endorsements. Coordi

17、nates and supervises the work of subordinates.核保保單經(jīng)理負(fù)責(zé)制訂及執(zhí)行公司的核保政策。複查投保申請(qǐng)書及有關(guān)資料。評(píng)估所涉及的風(fēng)險(xiǎn)，決定保費(fèi)及承保範(fàn)圍。與分保公司緊密聯(lián)絡(luò)，並決定應(yīng)否接受投保。批準(zhǔn)發(fā)出保單及附加條款。協(xié)調(diào)及監(jiān)督下屬的工作。MIDDLE MANAGEMENT LEVEL (Continued) 中層管理人員級(jí)（續(xù)）205Policy Owner Service/Claims ManagerDirects a complete range of satisfactory service to policyholders. Investi

18、gates and approves claims filed under an insurance policy or determines companys liability in claims. Oversees negotiation of settlement with claimants and recommends litigation when necessary. Supervises and trains subordinates to provide prompt and courteous responses to customers enquiries and re

19、quests. Keeps and analyses claims statistics.保單服務(wù)索償經(jīng)理向客戶提供週全的服務(wù)。調(diào)查及批準(zhǔn)根據(jù)保單提出的賠償要求，或決定公司在這方面的責(zé)任。監(jiān)察與索償者間的談判，並在有需要時(shí)建議訴訟行動(dòng)。監(jiān)督及培訓(xùn)下屬，使他們能迅速、適當(dāng)?shù)鼗貞?yīng)客戶的查詢和要求。保存及分析索償統(tǒng)計(jì)數(shù)字。207Sales Promotion/Marketing ManagerFormulates and implements training programmes to sales agents. Implements and coordinates marketing activ

20、ities and launches promotion campaigns. Arranges sales conventions, conferences and seminars. Liaises with advertising agencies. Prepares promotion kits and provides services to sales force and agents.業(yè)務(wù)推廣市場經(jīng)理制訂及執(zhí)行訓(xùn)練方案，培訓(xùn)業(yè)務(wù)代理員。執(zhí)行及協(xié)調(diào)市場推廣工作，並舉辦推銷活動(dòng)。安排業(yè)務(wù)會(huì)議及研討會(huì)。與廣告公司聯(lián)絡(luò)。製備宣傳套件，並為業(yè)務(wù)人員及營業(yè)員提供服務(wù)。209Agency Ad

21、ministration ManagerManages the administration of various agencies of the company according to pre-determined guidelines. Coordinates with agency leaders and organizes career development programmes for agents. Evaluates sales operation and performances of agencies and agents.營業(yè)部行政經(jīng)理根據(jù)既定指引，監(jiān)管各營業(yè)處的行政工

22、作。與營業(yè)處的管理人員聯(lián)絡(luò)，並為營業(yè)員籌辦職業(yè)發(fā)展計(jì)劃。評(píng)估推銷方法、營業(yè)處的業(yè)績及營業(yè)員的工作表現(xiàn)。MIDDLE MANAGEMENT LEVEL (Continued) 中層管理人員級(jí)（續(xù)）211Employee Benefits Administration/Claims ManagerDevelops and implements working procedures and guidelines for underwriting/claims and administering employee benefits plans. Provides prompt services and

23、 answers to clients and other departments on group insurance products and specific employee benefits. Oversees negotiation of settlement and recommends litigation when necessary. Keeps and analyses statistics.員工福利行政索償經(jīng)理制訂與執(zhí)行工作程序和指引，以便承保賠償及管理員工福利計(jì)劃。就團(tuán)體保險(xiǎn)及特定的員工福利，向客戶及其他部門提供快捷的服務(wù)及回應(yīng)。監(jiān)察與索償者間的談判，並在有需要時(shí)建議

24、訴訟行動(dòng)。保存及分析統(tǒng)計(jì)數(shù)字。213Employee Benefits Sales/Marketing ManagerDevelops employee benefits plans to meet the corporates/employees needs. Identifies business opportunities and explores new markets. Develops relationship and provides services to existing and potential clients. Co-ordinates with other depar

25、tments for quality services and efficiency.員工福利業(yè)務(wù)市場經(jīng)理發(fā)展員工福利計(jì)劃，以滿足機(jī)構(gòu)僱員的需要。留意發(fā)展業(yè)務(wù)的機(jī)會(huì)，開拓新市場。與現(xiàn)有及準(zhǔn)客戶建立關(guān)係，並為他們提供服務(wù)。與其他部門協(xié)調(diào)，致力提高服務(wù)質(zhì)素與工作效率。215Accountant/Investment Manager/TreasurerSupervises the day-to-day administration of fund portfolios and implements the investment policy. Provides technical advice on

26、 budgeting, taxation, financial analysis, forecasting and long-term planning.會(huì)計(jì)投資經(jīng)理司庫監(jiān)督基金組合的日常管理工作及推行投資政策。就財(cái)政預(yù)算、稅務(wù)、財(cái)務(wù)分析、預(yù)測及長期策劃等提供專業(yè)意見及指引。MIDDLE MANAGEMENT LEVEL (Continued) 中層管理人員級(jí)（續(xù)）217Personnel/Training ManagerImplements and coordinates recruitment, selection placement, transfer, and staff welfar

27、e programmes. Identifies training needs and organizes training and employee career development programmes. Evaluates the effectiveness of training activities.人事訓(xùn)練經(jīng)理執(zhí)行及統(tǒng)籌僱員招聘、甄選、指派、遷調(diào)及福利計(jì)劃。確定訓(xùn)練需求，籌辦訓(xùn)練及員工職業(yè)發(fā)展計(jì)劃。評(píng)估訓(xùn)練工作的成效。219Information Technology ManagerAnalyses and develops systems to cover assigned

28、projects. Produces systems specifications, documentation, user guide, implementation plan or operation manual for application systems in accordance with established procedures and company guidelines.資訊科技經(jīng)理分析及發(fā)展資訊系統(tǒng)，以執(zhí)行指派的工作。按照既定程序及公司指引，為應(yīng)用系統(tǒng)編製規(guī)格、文件、用者指引、執(zhí)行計(jì)劃及操作手冊(cè)。OFFICER LEVEL 主任級(jí)301Actuarial Office

29、rWorks under the guidance of the actuarial manager. Applies the knowledge of mathematics and statistics to the design and operation of various insurance plans and pension schemes.精算主任在精算經(jīng)理指導(dǎo)下工作。運(yùn)用數(shù)學(xué)及統(tǒng)計(jì)學(xué)知識(shí)，設(shè)計(jì)及執(zhí)行各類保險(xiǎn)計(jì)劃及退休金計(jì)劃。303Underwriting/Policy Issue OfficerAssists the Underwriting/Policy Issue Man

30、ager in implementing companys underwriting policies as directed and appraises risks within authorized limits. Issues policies, premium notes and endorsements. Keeps records and statistics.核保保單主任根據(jù)指示，協(xié)助核保保單經(jīng)理執(zhí)行公司的核保政策，並在授權(quán)範(fàn)圍內(nèi)，評(píng)估風(fēng)險(xiǎn)。發(fā)出保單、保費(fèi)單及附加條款。保存紀(jì)錄及統(tǒng)計(jì)數(shù)字。OFFICER LEVEL (Continued) 主任級(jí)（續(xù)）305Policy Owne

31、r Service/Claims OfficerKeeps and analyses policy records and claims statistics. Answers enquiries from policyholders. Implements the companys guideline for claims settlement. Investigates and approves claims filed under an insurance policy within authorized limits.保單服務(wù)索償主任保存、分析保單紀(jì)錄和索償統(tǒng)計(jì)數(shù)字。解答客戶查詢。按照

32、公司所訂指引，處理索償。在授權(quán)範(fàn)圍內(nèi)，調(diào)查及批核按保單提出的索償申請(qǐng)。307Sales Promotion/Marketing OfficerAssists the Sales Promotion/Marketing Manager to prepare promotional materials and information pamphlets. Liaises with mass media and carries out publicity activities or exhibitions. Coordinates with marketing and sales staff to

33、organize sales promotion/training programme.業(yè)務(wù)推廣市場主任協(xié)助業(yè)務(wù)推廣市場經(jīng)理編製宣傳資料及小冊(cè)子。聯(lián)絡(luò)傳媒，進(jìn)行宣傳活動(dòng)或舉辦展覽。與負(fù)責(zé)市場推廣的員工合作，籌辦業(yè)務(wù)推廣訓(xùn)練計(jì)劃。309Agency Administration OfficerAssists the Agency Administration Manager in monitoring the administration of agencies to comply with the companys policies, procedures and standards. Pro

34、vides service and advice to agency leaders and agents. Keeps records and statistics with a view to improve the operation and effectiveness of agencies.營業(yè)部行政主任協(xié)助代理行政經(jīng)理監(jiān)管營業(yè)處的運(yùn)作，使其符合保險(xiǎn)公司的政策、所訂程序及標(biāo)準(zhǔn)。向營業(yè)員主管和營業(yè)員提供服務(wù)及意見。保存紀(jì)錄及統(tǒng)計(jì)數(shù)字，以改善代理公司的運(yùn)作及成效。OFFICER LEVEL (Continued) 主任級(jí)（續(xù)）311Employee Benefits Administra

35、tion/Claims OfficerPrepares work schedules and calculates premium for employee benefits plans. Checks, updates and verifies the accuracies of data or claims documents provided by clients. Keeps records and prepares certificates/ statements to employees. Handles settlement of claims.員工福利行政索償主任編製工作時(shí)間表，計(jì)算僱員福利計(jì)劃的保費(fèi)。察查、更新及核實(shí)客戶所提供的資料或索償文件。保存紀(jì)錄，編製員工福利證明書通知書。處理賠償事宜。313Employee Benefits Sales/ Marketing OfficerAssists