某大酒店常用英語術(shù)語(doc 51頁)

酒店部門常用術(shù)語E.D.P(Electronic Data Processor)電腦部1 Executive Office行政辦公室2 Human Resources Dept.人力資源部3 Front Office前廳部4 Housekeeping Dept.管家部5 Food & Beverage Dept.餐飲部6 Recreational Dept.康樂部7 Financial Dept.財務(wù)部8 Sales Dept.市場營銷部9 Security Dept.保安部10 Engineering Dept.工程部11 Waiting list等候名單12 Average room rate平均房價13 DND=Do Not Disturb請勿打擾14 VIP=Very Important Person貴賓15 Package包價服務(wù)16 No-show訂房不到17 Message留言18 Cancellation取消19 Walk-in無預(yù)訂散客20 Morning call叫醒服務(wù)21 Complain投訴22 Over booking超額預(yù)訂23 OOO=Out of Order維修房24 Lost and found 失物招領(lǐng)25 Room status 房間狀態(tài)26 Check in 登記入住27 Check out 結(jié)帳離店28 Reservation預(yù)訂29 Reception接待30 Operator總機話務(wù)員31 Business centre商務(wù)中心32 DDD=Domestic Direct Dial國內(nèi)直撥33 IDD=International Direct Dial國際直撥34 LDD=Local Direct Dial市話35 Suite套房36 Standard room標(biāo)準(zhǔn)間37 Double room大床間38 Mini-bar小酒吧39 Laundry service洗衣服務(wù)40 Room service送餐服務(wù)41 Menu菜單42 PA=Public Area公共區(qū)域43 DJ=Disk Jockey音控員44 Tips=To Insure Prompt Service小費45 AM=Assistant Manager大堂副理常用詞匯information desk 問訊處 reception office 接待室 hotel register 旅客登記簿 registration form 登記表 newsstand 售報處 postal service 郵局服務(wù)處 shop 小賣部 bar 酒吧間 lounge 休息廳 roof garden 屋頂花園 billiard-room 球房 dining-room, dining hall 餐廳 mens room 男盥洗室 ladies room 女盥洗室 cloak-room 存衣處 basement 地下室 cellar 地窖 broom closet 雜物室 room number 房間號碼 room key 房間鑰匙 suite 一套房間 single room 單人房間 double room 雙人房間 sitting-room, living-room 起居室 sofa, settee 長沙發(fā) easy chair 安樂椅 armchair 扶手椅 wicker chair 藤椅 folding chair 疊椅 swivel chair 轉(zhuǎn)椅 rocking chair 搖椅 stool 凳子 stool 凳子 bench 條凳 tea table 茶幾 desk 書桌 bookcase 書櫥 bookshelf 書架 wardrobe 衣柜 built-in wardrobe, closet 壁櫥 chest of drawers 五斗櫥 screen 屏風(fēng) hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 單人床 double bed 雙人床 twin beds 成對床 mattress 褥子 quilt 被 blanket 毯子 sheet 床單 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕頭 pillow 枕頭 pillowcase 枕套 mat 席 cushion 墊子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷熱自來水龍頭 sprinkle-nozzle, (shower) nozzle 噴頭 dressingtable 梳妝臺 mirror 鏡子 washbasin 洗臉盆 towel 毛巾 toilet, lavatory, washroom 衛(wèi)生間 water closet, W.C. 廁所；抽水馬桶 toilet roll, toilet paper 衛(wèi)生紙 bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海綿 waste-paper basket 廢紙簍 thermometer 溫度計 balcony 陽臺 balcony 陽臺 sash window 上下開關(guān)窗 shutters 百葉窗 transom, transom window 氣窗 curtain 窗簾 lace curtain 挑花窗簾 windowsill 窗臺 air-conditioned 有空調(diào)設(shè)備的 radiator 暖氣片 central heating 暖氣 ashtray 煙灰碟 smoking set 煙具 electric fan 電扇 chandelier, pendant lamp 吊燈 fluorescent lamp 日光燈 desk lamp 臺燈 bedside lamp 床頭燈 floor lamp 落地?zé)?wall lamp 壁燈 lampshade 燈罩 bulb holder 燈頭 bulb 燈泡 screw-type bulb 羅口燈泡 bayonet-type bulb 卡口燈泡 frosted bulb 磨砂燈泡 opal bulb, opaque bulb 乳白燈泡 switch 開關(guān) socket 插座 plug 插頭 telephone 電話 electric iron 電熨斗 peg, hook 衣鉤 clothes-hanger 衣架 door-mat 門前的擦鞋棕墊 manager 經(jīng)理 attendant 服務(wù)員 desk clerk 值班服務(wù)員 waiter （餐廳）服務(wù)員 waitress （餐廳）女服務(wù)員 rent 租金 bill 賬單 酒店英語口語150句歡迎和問候語：1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。2) How do you do?您好！(初次見面) How do you do ?您好！Glad to meet you.很高興見到您。3) How are you?您好嗎？Fine, thanks. And you?好的，謝謝。您呢？4) Welcome to our hotel (restaurant, shop).歡迎您到我們賓館(餐廳、商店) 來。5) Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6) I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。 (客人剛?cè)氲陼r) I hope you are enjoying your stay with us .希望您在我們賓館過得愉快。 (客人在飯店逗留期間) I hope you have enjoyed your stay with us .希望您在我們賓館過得愉快。(客人離店時) 7) Have a good time !祝您過得愉快！電話用語：8)*Hotel, Front Desk. Can I help you? *大酒店，前廳。您找誰？9) Sorry , Ive dialed the wrong number.對不起，我撥錯號了。10) May I speak to your General Manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。11) Sorry. He is not in at the moment.對不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？12) Pardon? 對不起，請再說一遍好嗎？I beg your pardon ?對不起，請再說一遍好嗎？祝賀語：13)Congratulations!祝賀您！14) Happy birthday!生日快樂！15) Happy New Year!新年快樂！16) Merry Christmas!圣誕快樂！17) Have a nice holiday!節(jié)日快樂！18) Wish you every success!祝您成功！答謝和答應(yīng)語：19) Thank you (very much).謝謝您(非常感謝) 。20) Thank you for your advice(information,子help). 感謝您的忠告(信息、幫助) 。21) Its very kind of you .謝謝，您真客氣。22) You are welcome.不用謝。23) Not at all.不用謝。Dont mention it.不用謝。24) Its my pleasure.很高興為您服務(wù)。With pleasure. My pleasure .25) I am at your service.樂意為您效勞。26) Thank you for staying in our hotel.感謝您在我們飯店下榻。道歉語：27) Im sorry .很抱歉。28) Excuse me.對不起。29) Oh, is my apologize.對不起，那是我的過錯。30) Sorry to have kept you waiting.對不起，讓您久等了。31) Sorry to interrupt you.對不起，打擾您了。32) Im sorry about this.對此表示歉意。33) I apologize for this.我為此道歉。34) Thats all right.沒關(guān)系。35) Lets forget it.算了吧。征詢語：36) Can(May ) I help you ?我能幫您什么嗎？Yes ,please .好的。37) What can I do for you?我能為您干點什么嗎？38) Is there anything I can do for you?有什么我能為您效勞的？39) Just a moment, please.請稍等一下。40) May I use your phone?我能借用您的電話嗎？Yes, of course.當(dāng)然可以。Certainly.當(dāng)然可以。指路用語：41) Go upstairs/downstairs上樓/下樓42) Its on the second(third) floor.在二(三) 樓43) Excuse me. Where is the washroom對不起，請問盥洗室(電梯) 在哪兒？(restroom, elevator)This way, please.請這邊走。44) Turn left/right.往左(右) 轉(zhuǎn)。45) Its in the lobby near the main entrance.在大廳*近大門。46) Its in the basement at the end of the corridor.在地下室走廊盡頭。提醒用語：47) Mind(Watch) your step.請走好。48) Please be careful.請當(dāng)心。49) Please dont leave anything behind.請別遺忘您的東西.50) Dont worry.別擔(dān)心。51) Take it easy.放心好了。52) Please dont smoke here.請不要在這里抽煙。告別語：53) Goodbye.再見.54) See you later.等會見。55) Good night.晚安。56) See you tomorrow.明天見。57) Goodbye and thank you for coming.再見，謝謝您的光臨。58) Goodbye and hope to see you again.再見，希望再見到您。59) Have a nice trip!一路平安！60) Wish you a pleasant journey! Good luck!祝您旅途愉快！前廳部(61) Have you a reservation?您預(yù)訂過嗎？(62) May I have your name and room number?您能告訴我您的名字與房間號碼嗎？(63) Here is your room key.給您房間鑰匙。(64) Please pay at the cashiers desk over there.請去那邊帳臺付款。(65) Are these your baggage? May I take them for you?這些是您的行李嗎？我來幫您拿，好嗎？(66) Im afraid our hotel is fully booked on that date.對不起，我們飯店那一天的客房全部訂滿了。(67) Your room is confirmed for that day. We look forward to serving you.您要的那一日房間已經(jīng)確認(rèn)了。我們期待著為您服務(wù)。(68) Ill cancel Mr. Bells reservation from February 27th for three nights.我將取消BELL先生從2月27日開始3個晚上的預(yù)訂。我們期待著下一次為您服務(wù)。(69) May I reconfirm your departure date?我可以再次確認(rèn)您的離店日期嗎？(70) Im sorry, madam. We dont have any vacancy at the moment.對不起，小姐，我們現(xiàn)在沒有空房間。(71) How many pieces of luggage do you have?請問您有幾件行李？(72) Is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？(73) You can get your money changed at the cashiers Desk.您可以去收款處兌換錢。(74) Could you take a message for her, please?你能不能為我給她留信口信？(75) Just a moment, please, sir. Ill put you through.請稍等一下，先生。我馬上為您接通。(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.打外線請先按9，聽到聲響后再按您所要的號碼。(77) How would you like to make payment, sir.先生，請問您將如何付款？(78) Here is your change and receipt, sir. Ill send a bellman up to get your luggage.先生，這是您的找錢和收據(jù)。我馬上叫行李員上去取您的行李。(79) The rate of your room will be paid by your host unit while the others should be at your expense.您的房費將由接待單位支付，而雜費則應(yīng)由您自己付。(80) How many copies do you need?您要復(fù)印幾份？(81) Can you give me your fax number, sir?請您告訴我您的傳真號碼好嗎？(82) When can I pick it up?我什么時間能??？管家部(83) Housekeeping. May I come in?客房服務(wù)員，我可以進(jìn)來嗎？(84) Leave your laundry in the laundry bay behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。(85) I hope Im not disturbing you.我希望沒有打擾您。(86) One moment, madam. Ill bring them to you right away.等一會，夫人。我馬上送來。(87) Ill show you to your room. Would you come this way?我?guī)ツ姆块g。請這邊走好嗎？(88) Im sorry to disturb you, sir, but we would like to clean the room. May we do it now?對不起，打擾您了，先生。我們想現(xiàn)在打掃房間，可以嗎？(89) Im sorry, sir, but could you wait another 20 minutes, please?對不起，先生， 但您能再等20分鐘嗎？(90) Could you bring me some more towels, please?你能不能再給我拿幾條毛巾來？(91) Yes, madam. Ill bring them to your room at once.好的，夫人，我馬上給您送來。(92) The hotel provides free shoe shining service for its guests.酒店為住店客人提供免費擦鞋服務(wù)。(93) Im terribly sorry. I do wish we had known it earlier.非常對不起。要是我們早點知道就好了。(94) Theres something wrong with the toilet.抽水馬桶出毛病了。(95) Ill inform the Engineering Department right now.我馬上就通知工程部。(96) Good evening, sir. Your laundry is ready. Would you see if they are all right?晚上好，先生。您送洗的衣服洗好了，請您查看一下是否滿意？(97) Please sign on the laundry list, madam.小姐，主須送洗衣服單上簽字。(98) Pardon, madam. Im afraid I dont follow.請原諒，太太，我沒有聽明白您說什么。(99) May I know her nationality, British or American?我可以知道她的國籍嗎，英國人還是美國人？(100) When did you lose it?您什么時候丟失的？(101) Can you give us details of your?請您詳細(xì)描述一下您的好嗎？(102) Well try everything we can to look for it for you.我們將盡一切可能替您尋找失物。(103) Im sorry to hear that. Shall we search the room once again?聽到這件事我深表遺憾，我們在房間里找一遍好嗎？(104) Im sorry to hear that. Ill ask a repairman to come to your room at once.很抱歉聽您這么說。我馬上叫修理工到您房間來。餐飲部(105) Sit down, please. Here is the menu. May I take your order, sir?請坐，給您菜單。先生，您要點菜嗎？(106) Would you like to have coffee or tea?您要喝咖啡還是茶？(107) Would you like to have some wine with your dinner?您用餐時需要喝點酒嗎？(108) Service hours are: 7:00-9:00a.m.for breakfast餐廳供應(yīng)時間是：早上7點到9點(109) Here is the bill. Please sign it.這是您的帳單，請簽字。(110) What time would you like your table?您什么時候來用餐。(111) Would you like to sit by the window?請問您是否喜歡坐在*窗的位子？(112) May I suggest that you wait in the bar?我建議您去酒吧等候，好嗎？(113) Here is your Beggars Chicken.您的叫化子雞來了。(114) Thats all for your dishes. If you want anything else, just call me. Please enjoy yourself.您的菜上齊了。如果您還要什么，請叫我。祝您就餐愉快。(115) I do apologize for giving you the wrong soup.我上錯湯了，真抱歉。(116) How do you like the fish cooked this way?您覺得魚這樣燒怎么樣？(117) The buffet is over there, please help yourself.自助餐在那邊，請隨意了取用。(118) How would you like your eggs?您喜歡雞蛋怎樣燒？(119) Our buffet serves rich Chinese and Western food and also various kinds of salads, cakes and fruit.自助餐廳食品豐富，有中式食品、西式食品，還有各式色拉、糕點和水果。(120) Room service. Can I help you?送餐服務(wù)。有什么事要我們辦嗎？(121) Im terribly sorry, sir. There is a mistake on the bill.太對不起了，先生。帳單上出了一點錯。(122) Please feel free to contact us if you have any questions or request.如果有什么問題或要求，請即與我們聯(lián)系，不必客氣。(123) There are several ways of paying for the drinks.飲料費的收付方法有幾種。(124) The exchange rate today is for RMB.今天的兌換率是兌換人民幣。(125) Ill need your signature and room number.我需要您的簽名和您的房號。銷售用語(126)Whatkindofrooms(food)wouldyouliketohave ? 您需要什么樣的房間(菜) ？(127)Hereisabrochureofourhotel .這是介紹我們酒店的小冊子。(128)Wellgiveyoua10%(tenpercent )discount .我們給您九折優(yōu)惠。(129)Welloffertourguidescomplimentarybreakfasts .我們給陪同提供免費早餐。(130)Weacceptyourterms .我們接受您的條件。公關(guān)用語(131)MayIintroducemyself ?讓我介紹我自己。(132)MayIpresentyoualittlesouvenir請接受我們的一點小紀(jì)念品。(133)Letsdrinktoourfriendship !為我們的友誼干杯。(134) Letsproposeatoasttothehealthofourguests !建議為在座客人的健康干杯。(135) Cheers !干杯！征求意見用語(136) HowdoyoulikeChinesefood ?您喜歡中國菜嗎？(137) Whatdoyouthinkofourservice ?您對我們的服務(wù)有什么意見？(138) Thankyouforyourcomments(compliment , suggestions).謝謝您給我們提的意見(贊揚、建議) 。(139) Imafraiditsagainstthehotelsregulations .這是違反飯店的規(guī)章制度。(140) Inourhotelwedontaccepttips .我們飯店是不收小費的。Itsourpleasuretoserveourguestswell.我們?yōu)榭腿朔?wù)好感到高興。Thankyouallthesame .然而，還是要謝謝您。(141) Imafraidyoullhavetopayforthedamage .您必須賠償。(142) Thankyoufor tellingusaboutit .謝謝您告訴我們。Illlookintothematterrightaway .我馬上去處理這事。(143) Iassureyouitwonthappenagain .我保證此類事不會再發(fā)生。(144) Pleasedontworry ,sir (madam) .先生(夫人) ，請不必?fù)?dān)憂。Illsendsomeoneuptoyourroomrightaway .我馬上派人到您的房間去。(145) Icantguaranteeanything ,butIlltrymybest .我不能保證，但我會盡力而為。商場用語(146) WhatcanIshowyou?您要買什么？(147) Howdoyoulikefashion(color , size , design)?您喜歡這種款式(顏色、尺寸、圖案) 嗎？(148) Theextralargesizeofthiscolorisoutofstock .這種顏色的特大號已經(jīng)賣完了。Pleasetryusagaintomorrow .請明天再來看看。(149) Theyarealtogether175(onehundredandseventy-five) yuanRMB.Youmaypayincashorwithcreditcard .共計175元人民幣。您可以付現(xiàn)金也可以用信用卡。Pleasepayatthecashiers .請到帳臺付款。(150) Youhavemadeagoodchoice .您真會買東西。youhaveverygoodtaste .您眼力真好。Checking Out 結(jié)帳Key Sentences（重點句子）1、 Id like to pay my bill now我想現(xiàn)在結(jié)賬。2、 Your name and room number，please？請問您的姓名和房間號碼？3、 Have you used any hotel services this morning？請問您今天早晨是否用過旅館內(nèi)的服務(wù)設(shè)施？4、 Four nights at 90 US dollors each， and here are the meals that you had at the hotelThat makes a total of 665 US dollars4個晚上，每晚90美元，加上膳食費，總共是660美元。5、 Can I pay by credit card？我可以用信用卡支付嗎？6、 Please sign your name here請您在這里簽名。7、 Excuse me Were leaving todayId like to pay our bills now勞駕。我們今天要離去了。我希望現(xiàn)在就把賬結(jié)清。8、 By the way，Id like to tell you that the check-out time is 1200 noon，sir先生，順便告訴您，結(jié)賬后離開旅館時間是12點。9、 How about the charge for the days you shared the room with your friend？這幾天您的朋友與您同住費用怎么辦呢？10、 Please add to my account請記在我的賬里。11、 Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？格林先生，今天早晨您是否用過旅館服務(wù)設(shè)施，或在旅館餐廳用過早餐？12、 Yes，my friend and I just had breakfast at the dining room，but we didnt use any services是的，我的朋友與我在餐廳剛用過早餐，但是我們沒有使用過任何服務(wù)設(shè)施。13、 The total for the eight days is five hundred sixty yuan and eighty fen8天來總計是560元8角。Dialogue AA：Good morning，sirCan I help you？B：Id like to pay my bill nowA：Your name and room number， please？B：George Wright，Room 706A：Yes，MrWrightHave you used any hotel service this morning？B：No，I havent used any servicesA：FineThis is your bill，MrWrightFour nights at 90US dollars each， and here are the meals that you had atthe hotelThat makes a total of 665 US dollarsB： Can I pay by credit card？A：Certainly May I have your card，please？B： Here you areA：Please sign your name hereB：Oh，yesIs it possible to leave my luggage here until Im ready to leave this afternoon？ Id like to say good-bye to some of my friendsA：Yes，well keep it for youHow many pieces of your luggage？B： Just threeIll be back by 300A： Thats fine Have a nice dayB：Thank youSee you laterDialogue B（A：Receptionist B： Guest）B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bankA：Up to the present，the total amount has been 880 yuan approximatelyB：Excuse me Were leaving todayId like to pay our bill snowA：By the way， Id like to tell you（that） the check-out times 1200 noon May I know your name and room number，please？B：My name is Henry GreenRoom 1123A：Yes，MrGreenHow about the charge for the days you shared the room with your friend？B：Please add to my accountA：Then well make out a bill for both of youB：OKA：Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？B：Yes，my friend and I just had breakfast at the dining room，but we didnt use any servicesA：FineIll need to find out what the charge is on the breakfastThe total for the eight days is eight hundred sixty yuan and eighty fenB：Oh，I didnt change enough money just nowCan I pay in American dollars？A：No，sirYou can pay in Foreign Exchange Certificate onlyBut you can get your money changed at the Foreign Exchange Counter of our hotel over thereB：Thank youHere you areA：Thank youMrGreenHeres your receiptWords and Expressionsapproximatea近似的，大約的 figuren數(shù)字exchangev交換、兌換、交易 Foreign Exchange Certificate 外幣兌換券receiptn收據(jù) luggagen行李、包裹Wake-up Call Service 喚醒服務(wù)Key Sentences（重點句子）1、 Im going to Tianjln early tomorrow morning我明天一大早要去天津。2、 So I would like to request an early morning call因此我想讓你們明天早上叫醒我。3、 At what time would you like us to call you tomorrow morning？您想讓我們明天早上什么時候叫醒您？4、 But I have to be at the conference room of the Garden Hotel in Tianjin by 10 oclock但我是10點鐘必須趕到天津花園賓館會議室。5、 That means that Ill have to be on the road by 7 oclock at the latest就是說我明天早晨最遲也要7點鐘上路。6、 In that case，I would like you to call me at 545？那樣的話，你們明早5點45分叫醒我好嗎？7、 OKSo we will wake you up at 545 tomorrow morning好，那么我們明早5點45分叫醒您。8、 Will you do me a favour， Miss？小姐，能幫個忙嗎？9、 I wonder if your hotel has the morning call service不知道你們飯店是否有叫早服務(wù)。10、 Would you like a morning call？您要叫醒服務(wù)嗎？11、 I want to go to the Bund to enjoy the morning scenery there我想到外灘去欣賞那兒的景色。12、 At what time do you want me to call you up，sir？您要我什么時候叫醒您？13、 At 6 sharp tomorrow morning， please請在明早6點鐘。14、 By phoneI dont want to disturb my neighbors電話叫醒，我不想吵醒鄰居。Dialogue A（RRecep