512改服務(wù)指南(1).doc

尊敬的客人：歡迎閣下光臨重慶長江黃金1號豪華郵輪。無論閣下公干或旅游，我們保證閣下會感到份外舒適。重慶長江黃金1號豪華郵輪客房充滿人性化的設(shè)計(jì)，更能讓您隨時隨地呼吸到清新高含氧空氣，讓您身心得到徹底放松。郵輪客房各類設(shè)施齊全,如閣下有特別要求，請隨時通知我們。為了您能愉快地渡過閑暇時光，郵輪特別提供一系列消遣及娛樂設(shè)施。閣下如有疑問，本郵輪員工將盡心盡意為閣下效勞。在此謹(jǐn)向閣下致謝。祝閣下在長江黃金1號豪華郵輪享受愉快的住宿（旅程）。如閣下需要任何幫助，請撥前臺電話8000。Dear valued guest: It is our pleasure to welcome you to “Yangtze Gold 1” luxurious cruise. Whether you are for business or pleasure, we are devoted to ensuring that your stay is as comfortable as possible. With humanized design, “Yangtze Gold 1” offers you fresh air and mental and physical relaxation all the time . Our guest rooms are well-equipped; if you have any problems, please do not be hesitant to let us know. Additionally, our cruise also has provided for your leisure a range of recreational and entertainment facilities specifically designed for your enjoyment.Our crew is courteous, helpful and eager to assist with any of your enquiry or request. Thank you for your patronage!Wish you a nice stay with us! Should you need any assistance, please dial 8000. 前廳服務(wù) 24小時大堂值班，隨時恭候您的垂詢，為您提供盡善盡美的服務(wù)。渴望獲知您有關(guān)本郵輪服務(wù)、設(shè)施方面的意見或建議，讓我們?nèi)娜鉃槟龅酶谩?本部熱忱為閣下提供以下服務(wù)：u 辦理入住登記，離船手續(xù)。u 行李寄存服務(wù)。u 問詢及旅游安排。u 失物招領(lǐng)服務(wù)。u 網(wǎng)吧上網(wǎng)服務(wù)。u 國內(nèi)國際直撥電話前臺接待處 位于二樓大堂，24小時為您提供入住登記、問詢、留言、換房、等服務(wù)。電話8000預(yù)訂中心 8000位于郵輪大堂前臺，提供叫早的預(yù)訂及咨詢服務(wù)。退房 每航次即將抵達(dá)終點(diǎn)港口前，請將房卡歸還到前臺。前臺收銀處 營業(yè)時間：一日三餐前半小時到用餐結(jié)束閣下若需兌換外幣，請到前臺收銀處辦理。商務(wù)中心 8888位于郵輪大堂，提供以下服務(wù)：u 傳真u 復(fù)印打印Front Office Service 24 hours duty in the lobby at your service whether it is a problem or any enquiry you may ask. Please leave your advices and suggestions for our better service.Concierge service Located in the lobby, provides 24-hour service such as:-u Check in and check out.u Assistance in the loading and storage of your baggages.u Information and travel arrangementu Lost& Found. u Internet bar serviceu DDD and IDD calls. uReception 8000Located on the 2nd deck, it offers a round clock service for registration, inquiry, information, room changes, and other services. Reservation Center Located in the lobby, provides morning call reservation and consulting services. Check-out Time Please return your room card to the reception before the cruise arrive at final port. Cashier Time Please end your bills from half an hour before meal to the end of the meal. If you need foreign currency exchange, please come to the Cashier in the lobby.Business Center 8888Located adjacent to the front lobby it offers the following services:u Facsimilesu Typing& Printing客房服務(wù) 請撥分機(jī)房務(wù)中心 8000提供各種房間服務(wù)，補(bǔ)充客房日用品，解答與客房相關(guān)的問詢。送餐服務(wù) 8000郵輪從晚九點(diǎn)到凌晨一點(diǎn)提供送餐服務(wù)，并收取15%服務(wù)費(fèi)。詳情請參閱客房送餐菜單。叫醒服務(wù) 8000如需叫醒服務(wù)，請與總機(jī)聯(lián)系。電話服務(wù) 8000如需電話免打擾服務(wù)，請與總機(jī)聯(lián)系。客房保險箱 8000客房內(nèi)均配備有免費(fèi)使用之保險箱，請根據(jù)說明書使用。如有貴重物品，請存入保險箱內(nèi)，郵輪不負(fù)責(zé)貴重物品的丟失。借物服務(wù) 8000提供生活起居的常用物品，以備您需要借用。房務(wù)中心備有嬰兒床、吹風(fēng)機(jī)、指甲刀、開瓶器、文具剪、訂書機(jī)、計(jì)算器、多用插座、電熨斗及熨板等物品，如需借用請與房務(wù)中心聯(lián)系。擦鞋服務(wù) 8000郵輪免費(fèi)提供擦鞋服務(wù)，請將需擦洗之鞋置于鞋筐內(nèi)。勿將鞋放于房門外以免丟失。洗衣服務(wù) 8000郵輪提供濕洗和熨燙服務(wù)，請將洗衣單填好后放入洗衣袋中。迷你酒吧 8000房間內(nèi)小酒吧為您提供多款飲品，內(nèi)附價目表，如需添加，請與房務(wù)中心聯(lián)系。電源 8000所有房間的照明用電，都是220伏特，50赫茲。為方便您剃須需要，每個浴室都備有110伏特交換器。為了您的安全，請勿在房內(nèi)使用電爐、電熨斗等電熱器具。寬帶上網(wǎng)服務(wù) 8000所有房間均可寬帶上網(wǎng)。此外，商務(wù)中心還可提供上網(wǎng)服務(wù)。防火 8000請仔細(xì)閱讀房門后的防火指示，以了解最近的疏散通道。一旦發(fā)生火警，請撥8000告知總機(jī)接線員火情位置。客房用品 8000請勿將房間內(nèi)物品帶離酒店，如您需留作紀(jì)念，請與房務(wù)中心聯(lián)系。房間設(shè)施 8000請勿損壞房間設(shè)備或丟失房間用品（包括借用物品）如有損壞或丟失，郵輪將收取賠償金。電視節(jié)目 8000郵輪客房電視為您準(zhǔn)備了10余套精彩紛呈的電視節(jié)目。磁卡鑰匙 8000郵輪使用之磁卡門鎖，請您外出時將磁卡妥善保管。退房時，請將鑰匙交還總臺。鮮花 8000各種場合的鮮花擺設(shè)需求，請?zhí)崆芭c前臺聯(lián)系。緊急事故 8000發(fā)生緊急事故，請與前臺聯(lián)系。保安 8000郵輪的保安24小時巡邏。為了您的安全，請勿給陌生人開門，若發(fā)生任何事故，請與前臺聯(lián)系。中央空調(diào) 郵輪設(shè)有中央空調(diào)系統(tǒng)，閣下可隨意調(diào)節(jié)室內(nèi)溫度，冷暖悉便。醫(yī)生 8000如需醫(yī)療服務(wù)，請與前臺聯(lián)系。寵物 所有寵物皆不得帶入郵輪內(nèi)，不便之處，謹(jǐn)表謙意。Room Service Ext.Room service Center 8000Offer room service and replenishment of daily room necessity assist with any requests.Room Service 8000From 21:00 to 01:00. 15% service charge attached. Please refer to our room service menu for details.Wake-up Call 8000Please contact the operator.Safety Deposit Box 8000Please be advised to put your valuables in the safe deposit box provided. However, cruise would not be responsible for any losses of your personal items. Before use please read the instructions carefully.Articles on loan 8000Certain personal effects may be on loan from the Room Service Center. Please contact the Room service center.Shoes polishing 8000Complimentary shoes polishing service is available and if you need the service, just place your shoes in the shoe basket inside the wardrobe. Please do not place it outside the room.Lost & Found 8000If you lost anything within the cruise, please contact with the Room Service Center.Valet Service 8000We offer laundry and dry cleaning service. Please put your laundry in the laundry bag placed in the wardrobe and fill up the laundry form.Mini Bar 8000For your convenience a mini bar is provided in your room. For refill please contact the Room Service Center. Electricity 8000Electric supply for our guest room lighting is 220v 50Hz. For shaver, a rated 110v electric supply is also available in our bath room. For your safety, please do not use any electric heater or iron in the guest rooms.Internet Service 8000Each room is equipped with INTERNET system; you can conveniently use it in your room.Fire Procedure 8000In case of fire, please dial 8000 and specify the location to the operator. On the back of room door, a plan indicates the nearest emergency exit and gives you the instructions of the fire procedures.Room Articles 8000Please do not take away the articles of the room and if you like to have them as souvenirs, please contact Room Service Center.Furniture 8000Please do not damage or lose the furniture or any fixture in the room or items borrowed from the Room Service Center. Guest should compensate if any item is damaged or any lost of cruise property.Television Programs 8000For your viewing pleasure a wide selections of channels are offered.Electronic card Key 8000Keep your card key safe and when upon check out please return the key to the reception. A surcharge will be imposed should you lose your key.Flowers 8000Flowers for various occasions are available. Please contact the Room Service Center in advance for certain arrangement.Emergency 8000In case of any emergency, please contact the operator.Security 8000The cruise is patrolled 24 hours by security personnel. However, for your safety, you are advised not to let strangers into your room. In case of any accident please contact the assistant manager.Air-Conditioning The cruise is equipped with central air-conditioning system and every room has a temperature control device.Doctor 8000You can obtain information on local medical practitioners from the assistant manager.Pets No pets are allowed into the cruise.餐飲服務(wù) 中餐廳 8200位于郵輪第二層甲板，總面積近1000多平米，是長江上名菜名點(diǎn)的薈萃之地。餐廳為早中晚，提供各式川粵精品菜肴等馳名美食，郵輪的行政總廚名滿川渝各地，由他專門設(shè)計(jì)的招牌菜現(xiàn)已成為重慶許多顯貴客人的最愛，是您品嘗美味佳肴的最佳去處。服務(wù)時間： 7:008:3012:0013:30 19：0020：30多功能廳 8500位于郵輪第五層甲板，面積近1000 M2，為本地最具專業(yè)水準(zhǔn)的酒水服務(wù)場所，陳列各國香茗醇酒，雞尾酒均由優(yōu)秀調(diào)酒師特別調(diào)制。晚間還能提供舞蹈，歌唱等各項(xiàng)服務(wù)。服務(wù)時間： 8:0024.00陽光吧 8600位于郵輪第六層甲板，面積近300 M2，為本地最具專業(yè)水準(zhǔn)的酒水服務(wù)場所，環(huán)境優(yōu)美，在享受美酒咖啡的同時還能盡覽長江美色。服務(wù)時間：8:0024.00燒烤吧 位于郵輪第六層陽光甲板，面積近500 M2，在夜間我們將提供各式燒烤、美酒、飲料、音樂。服務(wù)時間： 8：0024：00西餐廳 位于郵輪的第五層甲板，面積近300 M2，將西式料理發(fā)揮極致，強(qiáng)調(diào)精選食材的品質(zhì)及創(chuàng)意烹調(diào)藝術(shù)，主廚巧思獨(dú)具的國外西式風(fēng)味美食與各式精選佳釀，讓您在長江美景的環(huán)抱中，享受浪漫情調(diào)的晚餐。服務(wù)時間：11：00-14：00 17：30-23：30服務(wù)時間：6:307:00(早咖啡)11:3013:30 17：3021：00第五樓 日韓餐廳 *送餐服務(wù) 8200 郵輪常設(shè)客房送餐服務(wù)，為您提供客房用餐之便，所有客房用餐食品均由資深廚業(yè)人士專心烹制，由專備侍應(yīng)生送至房間，定時要求或使用門把手餐牌皆可保證準(zhǔn)時服務(wù)。服務(wù)時間：21:00-01:00 雪茄吧 位于郵輪第六層的雪茄吧擁有安逸的環(huán)境、醇香的紅酒和動聽的音樂，為您提供完美享受。服務(wù)時間:09:00-12:00影劇院 位于郵輪第六層的影劇院每天都會定時放映長江三峽紀(jì)錄片，長江黃金一號宣傳片和各種時尚大片,亦可舉辦各種中小型會議。服務(wù)時間:09:00-12:00棋牌室 郵輪第六層的棋牌室擁有一流的環(huán)境，高檔的設(shè)備；其中包括各種移動式的可放入客房中。服務(wù)時間:09:00-12:00Food and Beverage ServiceExt.2nd deck Chinese Restaurant Located on 2nd deck, Chinese Restaurant covers an area about 1000sq.m. Its a fitting place for dear customer. Our Executive Chef brings with him a wealth of experience from some famous cruises services for guests. There are many of his signature dishes which have become the favorites of many distinctive guests in Chongqing. Operation Time: 7:00 AM8:30 AM12:00 AM13:30 PM 19:00 PM20:30 PM5thdeck Multifunction Hall 8500Located on 5th deck, Multifunction hall covers an area about of 1000sq.m. We offer the most professional and normative services. the special five-star level service: such as afternoon tea time, the Captain Welcome cocktail party, crew cabernet show and more than hundred differences drinkfine Chinese wine , old world, new world wine also in stored etc.Opening Time： 8:00AM-11:30PM6th deck Sun Deck Bar 8600Located on 6th deck, the top of the cruise, offers beach chairs with sunshine and perfect view of Yangtze River. The sunshine bar adopts the design style of Europe and also providing Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 8:00AM-12:00PM6th deck Barbecue Bar Located on 6th deck, the top of the cruise, the sunshine bar offers barbecue at night and all kinds of drinks are also provided.Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 8:00AM-24:00PM6nd deck Western Style Restaurant Located on the 6nd Deck, Western Style Restaurant covers an area about 300sq.m. Its a perfect outlook for dear customer. Our Chef brings with him a wealth of experience from new world style western cuisine for guests. Operation Time: 8:00 AM10:00 AM11:30 AM13:30 PM 17:30 PM21:00 PM*Room Service For your private dining, every item you order will be specially cooked by our experienced chef. You can order the food during room service time or use the door knob menu and it takes only less than half an hour. Punctual service is guaranteed.Opening Time: 21:00-01:00 6th deck Cigar Bar Located on 6th deck, high quality cigars are on sale, and it offers cigar smokers a relaxing place and networks with other smokers. Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 9:00AM-24:00PM5th deck Cinema Located on 5th deck, it is a nice place for you to taste the majestic Chinese culture in the breast of the Yangzi River which lasting 5000 years. In our cinema, you will realize the resplendence and beauty of the Chinese landscape and experience the character and spirit of Chinese people as in the real scene. Entering the cinema, you are going to a new world with luxury, delicacy, and comfort, to visit the most deep Chinese culture without the limitation of time and space.AM-14:00PM 17:30PM-22:00PMOpening Time： 9:00AM-24:00PM6th deck Game Room Located on 6th deck, provides special Chinese game “Majiang”.Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 9:00AM-24:00PM購物、康體、娛樂服務(wù)購物服務(wù)位于郵輪3樓、4樓的精品商店，主要銷售具有濃郁巴渝風(fēng)情的精美工藝品、名特小吃及高檔服飾。服務(wù)時間：09：00-22：00茶藝 位于六樓的茶藝室為您提供龍井、鐵觀音、大紅袍等中國名茶。有現(xiàn)場表演專業(yè)功夫茶沖泡，也可對外出售。服務(wù)時間: 09：00-19：00康體服務(wù) 健身中心 位于郵輪一樓的健身房，設(shè)備先進(jìn)、設(shè)施完善。是您休閑、健身的理想場所。服務(wù)時間： 07:0022:00 水療中心 位于郵輪一層的保健中心，集SPA、桑拿、浴足、按摩于一體，不僅讓您的身體舒適，也讓您的心情得到平和與放松。我們還為您提供中醫(yī)推拿服務(wù)，美體、調(diào)理面面具備。優(yōu)質(zhì)的產(chǎn)品，經(jīng)驗(yàn)豐富的技師，優(yōu)美的三峽風(fēng)光，為您帶來全新享受。服務(wù)時間： 10:0024:00 美容美發(fā)沙龍 位于郵輪一層的美容美發(fā)室為您提供美容、美發(fā)、美甲的一條龍服務(wù)，我們的技師將會為您打造專屬于您的精致造型，讓您煥發(fā)新生，不虛此行。服務(wù)時間： 07:0022:00 Entertainment ServiceGift shop& Convenient store Located on Deck 3&4, various traditional Chinese and cruise souvenirs are on sale. Snacks、local specialty and snacks are also available on sale. Opening Hours：09：0022：00Cheongsam store China boasts a history of 5000 years. Cheongsam characterizes the traditional Chinese women. It is a symbol of Chinese beauty. The modern cheongsam is a perfect combination of ancient culture and modern artwork. Please come to deck 3 for it.Opening Hours：09：0022：00Art of tea Unlike coffee, Chinese tea is more like an art. The spirit of Chinese tea is not about the taste, it is the soul of Chinese life style, Chinese wisdom. We provide all kinds of famous Chinese teas; each kind of tea presents different spirit, for example, Dahongpao for wealth, Longjing for gentleness, etc. On 5th deck.Opening Hours：09：