《酒店英語》課件-無預(yù)訂客人入住登記

酒店專業(yè)英語HospitalityEnglishFrontDesk

Task1CheckinginwithoutReservation

Vocabularyreservationn.預(yù)約offerv.提供swipev.刷…卡deluxesuite豪華套房juniorsuite

小套房specialpackage

全包價ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguestarriveswithnoreservation,andhe’dliketocheckin.Areceptionisthelpstheguestcheckin.TWOLearnthetaskstepbystepLearnthetaskstepbystepAskguestsifheorshehasareservationDoyouhaveareservation?Haveyoumadeareservation?——————————————————————————————2.ChecktoseeifthehotelhasroomsavailablePleasewaitamoment,sir.I’llhavetocheckthecomputerrecords…Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.——————————————————————————————3.TelltheguestswhattypesofroomsthehotelcanofferIt’sthepeakseason,butwecanofferyouadeluxesuite.Doyoupreferjuniorsuitesordeluxesuites?Wearebusytonight,butIhaveajuniorsuiteIcanofferyou.—————————————————————————————Learnthetaskstepbystep4.Telltheguestwhattheroomrateis5.Knowaboutthewayofpaying6.Checktheguest’spassportorIDcard7.HelptheguestfillintheregistrationcardTPracticethetaskHEERPracticethetaskAguestarriveswithnoreservation,andhe’dliketocheckin.Areceptionisthelpstheguestcheckin.Workinpairstorole-playaconversationaboutcheckinwithnoreservationwithyourpartner.Youactasthereceptionist,yourpartnertheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:

Mr.Powersarrivesatyourhotel,hehasn’tmadeanyreservationbefore.Asareceptionist,youhelphimfillintheregistrationformandarrangehimaroom.AssessmentChartName:Position:Task:Content:☆

☆☆

☆☆☆

1.Complete

□□□2.Well-organized

□

□

□3.Creative

□

□□Language:

☆

☆☆

☆☆☆

1.Withfluency□

□

□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

☆☆

☆☆☆

1.Withconfidence□□□2.Withcourtesy

□