酒店客房服務指南

酒店客房服務指南

歡迎辭Welcome尊敬的閣下：歡迎您下榻*****酒店，本酒店全體員工將竭盡全力，熱誠為閣下服務。liiJ*****酒店，是一家集客房、會議室、餐廳、茶坊、停車場等各種功能于一體的精品四星標準配置的商務型酒店?！?********”是我們的宗旨。我們希望通過這本酒店指南，能夠幫助您了解和使用本酒店的各項設施及服務，使您在此生活舒適、愉快并留下美好的回憶。liiJ經理DearHisExce//ency：WeIcometostayin****Hotel,thehotelstaffwillmakeeveryeffort,enthusiasmforyourservice.*****Hotelisisasetofrooms,meetingrooms,restaurant,teahouse,parkingandotherfunctionsinoneoftheboutiquefour-starstandardbus/nesshote/."Hospitality,enjoytheRoya/"isourpurpose.Wehopethatthroughthehotelguidethatcanhelpyoutounderstandandusethehotelfacilitiesandservices,makeyourIifeinthiscomfortableandpleasantmemories.enera/Manager前廳服務ServicetheAntechamber業(yè)業(yè)業(yè)業(yè)業(yè)問詢處及接待處設在大廳總服務臺，負責問詢、訂房、辦理入住/離店手續(xù)，處理本酒店住客一切帳務。Reception****Deskinthelobby,responsibleforinquiries,booking,check-inandcheck-out,thehotelguestsallaccounts.

退房時間為中午12：00,如延遲至下午6：00前退房則加收半日房租，下午6：00后退房則按全日計算12:00tonoon,suchasdelayedto6:00pmCheck-outtheextrahalfadaybeforetherent,after6:00pmCheck-outtimethewholedayatthecalculation業(yè)業(yè)業(yè)業(yè)業(yè)*****行李處請與總臺*****如需搬運或存放行李,聯(lián)系（內線****）LuggageDepartment

Fortransportationorstorageofbaggage,pleasecontacttheGeneralDesk(ext****)客房設備服務RoomsEquipmentandService空氣調節(jié)Air-conditioning本酒店設有中央空調系統(tǒng)，各客房均設有調節(jié)器，顯示溫度，安裝在墻壁上。冷暖風速分低、中、高三種速度，可隨意調節(jié)室內溫

度Thehotelhascentralair-conditioningsystem,allroomsareequippedwithregulatorstoshowtemperature,mountedonthewall.Well-beingofthewindspeedatlow,middle,threehigh-speed,freetoadjusttheroomtemperature電力Power所使用電力220伏，50赫茲。若您使用的電器插頭與插座不符，請與房務中心聯(lián)系（內線******）Power220volts,50Hz.Ifyouareusingtheelectricalplugandsocketdonotmatch,pleasecontacttheHousingServiceCenter(Ext*****客房照明系統(tǒng)Roomlighting閣下房間配有節(jié)電控制器，請將房卡插入控制器。當閣下離開房間時，請取出房卡，電視機回自動關閉。在閣下的床頭柜上面還配有一個電器開關控制板，你只要觸摸電器的開關鍵，便能控制房間的電器開關。請與總臺*****空氣調節(jié)Air-conditioning電力PowerYourroomisequippedwithpower-savingcontroller,pleaseinsertthecontrollercardroom.Whenyoulefttheroom,removethecardroom,TVbacktotheautomaticshutdown.Atyourbedsidecupboardabovethecontrolpanelalsohasanelectricalswitch,youneedtodoisopenthekeytotouchelectricalappliances,willbeabletocontroltheelectricalswitchroom.bRoomTV客房電視閣下房間的電視可以收看全國的有線電視節(jié)目。YoucanwatchTVroomcableprogramsacrossthecountry.Drinkingwater飲ft用開閣下房內已備有電熱水壺Yourroomhasbeenequippedwithelectrickettle…ServiceCenter服務中心設在六樓，24小時為您提供客房服務Inthesixthfloor,a24-hourroomservicetoprovideyouwith叫醒服務Wake-upcalls請撥“88888”與總機聯(lián)系Pleasedial"88888"andtheswitchboardContact

請勿打攏DoNotDisturb當閣下不愿被人打擾時，可將床頭柜上控制板“請勿打擾”的標電話到客房志燈開啟，并通知總機不需轉接liiJWhenyoudonotwanttobedisturbed,theycanbecabinetbedsidecontrolpanel,"donotdisturb"signlightsturnedon,andinformtheswitchboardtotheroomwithoutswitchingphone會議服務Conferenceservices本酒店設有會議室，位于**樓。如需要在酒店舉辦會議，請與總臺聯(lián)系Thehotelhasaconferenceroom,locatedinthe**floor.Pleasecontactthetotaldeskifyouneedtoholdameetinginthehotel.志燈開啟，并通知總機不需轉接liiJHotelroomcard客房房卡閣下在外出時請將客房房卡保存好，如發(fā)現房卡丟失，請到總臺辦理手續(xù)，交付賠償金，更換房卡

Whentheygooutinyourhotelroomcardtopreserveyourgood,ifcardislostroom,gotoTaiwan,thetotalprocessing,deliveryofcompensation,thereplacementoftheHousingCard失物招領Lostandfound失物招領請聯(lián)系總臺。酒店會將客人遺失物品保留2個期仍無人招領的物品，酒店將按照有關規(guī)定進行妥善處理。月，易變質品，只保留1天。逾Pleasecontactthelostandfoundthetotaldesk.月，易變質品，只保留1天。逾Thehotelwillretaintheguestlostitemsfor2months,perishablegoods,andonlyreservedfor1days.Ifstillnoonefounditems,thehotelwillbeproperlyhandledinaccordancewiththerelevantprovisions.訪客Visitors如沒有住客相陪，外來訪客須經被訪者同意后，在樓層服務臺辦理好來訪登記手續(xù)后方能進房，所有訪客須在23：00前離開。Ifnoguestaccompanying,foreignvisitorstobesubjecttotheconsentoftherespondentsinthefloorforgoodserviceafterthevisitinordertoregisterintotheroom,allvisitorsneedto

leavebefore23:00寵物pets根據政府規(guī)定，寵物不得進入酒店。Accordingtogovernmentregulations,petsarenotIndicate緊急及火警預示anallowedtoenterthehotel.Indicate緊急及火警預示anemergencyandfire本酒店裝有先進的自動煙感消防設備，閣下門后貼有消防疏散圖，閣下入房時最好先熟悉一下自己的房間位置及安全路線，以備萬、，發(fā)生火警時迅速撤離Thehotelequippedwithadvancedfire-fightingequipmentofautomaticSmoke,youhavethedoorfireevacuationplanposted,intotheroomwhenyoufirstfamiliarizeyourselfwiththebestroomoftheirlocationandthesecurityline,incase,therapidevacuationoftheeventofafireBreakfast午餐閣下入住本酒店十一樓咖啡廳為您提供早餐，早餐時間：07:00-09：00Youstayintheeleventhfloorofthehotelcoffeeshoptoprovideyouwithbreakfast,breakfasttime:07:00-09:00休閑娛樂Recreation在****樓可以為閣下提供各項休閑設施，有棋牌室、茶坊等服務項目，咨詢電話“***”、“***”O(jiān)ntheeleventhfloorintheroomcanprovideyouwiththeleisurefacilities,aChessRoom，Teahouseservicecalls,電話指南PhoneGuide總機：****總臺：******收銀：****8服務中心：*****房間到房間直接撥***Switchboard:88888Totalstations:5555566666Cashier:5555566666ServiceCenter:44444RoomtoRoomdirectdial****住客須知GuestInformation1、住宿必須登記，登記時請主動出示證明人身份證的護照、

回鄉(xiāng)證、居民身份證2、請勿使用自帶加熱器，炊具及熨燙工具3、請勿攜帶下列物品入店：A、貓、狗等小動物B、刺激性、怪氣味物品C、大量私人物品C、大量私人物品i=jD、易燃、易爆及揮發(fā)性物品E、其它對住店客人安全有影響的物品4、嚴禁嫖娼、賣淫、吸毒、販毒、走私、聚眾賭博、流氓斗毆等犯罪活動5、如客人由于疏忽，將酒店物品損失或丟失，應按要求進行賠償，（附賠償價目表）6、未經酒店允許，酒店設施除食、宿、飲外不能轉作其它用途7、請勿在酒店公共廳堂分發(fā)、張貼廣告8、請勿將私人用品放在酒店公共廳堂9、酒店免費提供貴重物品保險服務，具體情況可在總服務臺問詢處了解，對于非存放物品的丟失，酒店恕不負責10、離開房間時請將房門鎖好11、客人酒店消費后簽帳單時，請向收款人員出示房間鑰匙和住宿卡12、客房在23：00之后請勿招待來訪者13、如客人付款期超過規(guī)定日期或實際消費金額超出押金，酒店可要求客人付款14、如要換住客時間或更換房間，請通知前臺服務員15、請勿在房間里或家具上隨意涂抹或安裝其它設備16、請勿隨意移動客房內家具，若需要請與樓層服務臺聯(lián)系17、對嚴重反酒店規(guī)定，經勸阻不聽者，酒店有權取消其住房資格18、入店信息已與當地公安部門聯(lián)網accommodationmustberegistered,registration,pleasetaketheinitiativetoproduceapassporttoproveidentitycards,HomeVisitidentitycardsDonotuseself-heaters,cookingandironingtools入店nottobringthefollowingitems:A,cats,dogsandothersmallanimalsirritating,strangesmellgoodsalargenumberofpersonalitemsflammable,explosiveandvolatileitemsE,otherguestsonthesafetyimplicationsoftheitemsnosex,prostitution,drugabuse,drugassaultandothercriminalactivitiesrogueastheguestsasaresultofnegligence,thehotellostormissingitemsshouldberequestedcompensation(withcompensationpricelist)6,withoutahoteltoallow,inadditiontohotelfacilities,food,lodging,anddrinkcannotbetransferredoutsideforotherpurposes7,apublichallinthehoteldonotdistribute,displayadsnotonprivatesupplieshotelpublichalls9,thehotelprovidedfreeofchargevaluablesinsuranceservices,thespecificcircumstancesinthegeneralunderstandingofhelpdeskinformationdesk,forthelossofstorage,hotelswillnotberesponsibleforpleaseleavetheroomwhenthedoor