飯店專業(yè)英語課件 Part 1 Unit 8 Check-out

Unit8Check-outLearningObjectivesInthisunityouwilllearn:thewaysofpayinghowtocheckoutcorrectlyandproperlyContentsII.Conversation

III.Focuson

IV.Listening

V.Interchangeactivities

VI.HomeworkContentsI.SnapshotI.Snapshot

Asafrontdeskreceptionist,youplayaveryimportantroleinthehotel,fortherearealotofdetailsyoushouldtakeintoaccount,especiallywhenyouhelpthegueststocheckout.Thecheck-outservicesmaybethelastbutimportantimpressionthatthehotelgivestotheguest.Youmustmakesurethereisnomistakeincheckingallthecharges,payingtheroombills,returningtheroomkeysandofferinghelps.

ReadingTipsDrinksinminibarmineralwater礦泉水blacktea紅茶Coca-Cola可口可樂Fanta芬達(dá)Sprite雪碧Chives芝華士FoodinminibarNestlewaferchocolate雀巢威化巧克力Snickers士力架Cookie曲奇Candy糖果WaysofpaymentBill賬單Receipt收據(jù)Invoice發(fā)票Cash現(xiàn)金traveller’scheck旅行支票creditcard信用卡Whenyoucheckoutfortheguests,youhavetogetfamiliarwiththesethingswhichyouwillalwaystalkwiththeguest.MinibarDrinksFoodPaymentCharge4.bill,change,receipt5.cash,creditcard,traveler'scheck,invoice1.2.Mineralwater,tea,cola,sprite,wine,beer3.wafer,chocolate,cookies,candyDoyouknowalloftheseabove?Whatdoyouknowexceptthesethingsabove?whendoyoucheckoutfortheguest?TheproceduresofcheckingoutStep1Askfortheguest’sroomnumberandtaketheroomcardStep2FindouttheaccountinformationStep3PrintthebilltotheguestStep4CheckthechargesandconfirmthebillwiththeguestStep5CollectthefeeStep6GivethereceiptorinvoicetotheguestStep7ThanktheguestforstayingII.conversation

Scene:Mr.WriteisgoingtoleavetheCityWallHotelthismorning,nowhecomestothereceptiondesktocheckout.Listentothedialogueandanswerthisquestion:

Howmuchshouldtheguestpay?

Readthedialogueandanswerthesequestions:WhatisMr.White’sroomnumber?Whatkindofthingsdidhetakefromtheminibar?Howmuchisthetotalbill?Howdoeshepayforthebill?Theroomnumberis1502.Hetook2bottlesofspriteandoneboxofcookies.2090yuan.Bycreditcard.(R:Receptionist;G:Guest)R:Goodmorning,sir.CanIhelpyou?G:Goodmorning.Iwanttocheckout.R:MayIknowyourroomnumber,please?G:It’s1502R:Mr.Write.Wouldyoupleasereturntheroomcardandwaitamoment,letmefindyourroomaccountandprintitoutforyou.Didyouusetheminibar?G:Yes.Itook2bottlesofspriteandoneboxofcookies.R:Thanksforwaiting,Mr.Write.Hereisyourbill,2090yuan.G:Thisismyadvanceddepositreceipt.R:Youradvanceddepositwas1500yuan,nowyouhavetopay590yuan.Howdoyouliketopay?G:Bycreditcard.Hereyouare.R:Pleasesignyournameonthiscreditcardvoucher.G:Sure.R:Thankyou.Mr.Write,thisisyourcreditcard,creditcardvoucherandtheinvoice.Welookforwardtoservingyouagain.Haveaniceday.Goodbye.G:Goodbye.KeyWordsandPhrasesmini['mini]a.

微型的，小型的bar[bɑ:]n.酒吧,條,棒,柵,障礙物mineral['min?r?l]n.礦物,無機(jī)物,蘇打水a(chǎn).礦物的,似礦物的lemon['lem?n]n.

檸檬,檸檬樹,檸檬色diet['dai?t]n.

日常飲食label['leibl]n.標(biāo)簽,稱號(hào),商標(biāo),標(biāo)志wafer['weif?]n.薄酥餅,圣餅,晶片,圓片,威化餅cookie['k?ki]n.餅干,小甜點(diǎn)receipt[ri'si:t]n.

收據(jù),收入,收到invoice['inv?is]n.

發(fā)票account[?'kaunt]n.帳目,算賬advanced[?d'vɑ:nst]a.預(yù)付的,預(yù)支的,在前的,高級(jí)的,先進(jìn)的voucher['va?t??(r)]n.憑證,憑單advanceddeposit預(yù)付押金creditcardvoucher信用卡簽夠單III.FocusonThedifferentwaysofpayingthebillinthehotelPaybytraveler’scheckIstraveler’scheckOK?Wouldyoupleasesignyournamehere?Traveler’scheckshouldbecounter-signed.PayincashCanIpayincash?Sir,thisisyourchange,70yuan.Hereisyourinvoice.Thisismyadvanceddepositreceipt.

PaybycreditcardDoyouacceptcreditcard?

Pleasesignyournameonthecreditcardvoucher.MayIhaveyourcreditcard?Usingwhatyouhavelearnedabovetotranslatethe

followingphrasesintoEnglish.

1.退房2.小酒吧/迷你吧

3.賬單4.礦泉水

5.零錢6.預(yù)付押金

7.收據(jù)8.旅行支票

9.現(xiàn)金10.信用卡簽夠單

CheckoutbillchangereceiptcashMinibarMineralwateradvanceddepositTraveller’schequescreditcardvoucherPairWork

Makeadialogueaccordingtothesituationbelow.

Mr.Writecomestothefrontdesktocheckout.Buthedoesn’thaveenoughcashtopaytheroombill.Hewouldliketotalktothereceptionistifhecanusethecreditcard.IV.LISTENINGDirections:Mr.Writeischeckingoutatreceptiondesk,hemeetsaproblem.Listencarefullyandfilltheblanksaccordingtothedialogue.1.Mr.Writelivedinroomwhenhestayedinthehotel.2.Inthebeginning,thetotalbillisyuan.Andfinally,thecorrectbillmustbeyuan.3.Mr.Writewantsthereceptionisttoexplainwhat

yuanisfor.20153200220010004.Mr.Writehisfriendfordinnerinthehotelrestaurant.5.Thereceptionistsaid:“Iseeyourcreditcard.Iamsosorryformy.Ido

fortheinconvenience.”invitedvouchercarelessnessapologizeV.INTERCHANGEACTIVITIESGroupTask

Differentguestsusedifferentwaystopaythebill.Workwithyourdeskmateanddiscusseachwaytopaythebillwhenyouhelpthegueststocheckout.Writedownsomeofthesentencestoreadandremember.

Role-play

Aguestisgoingtopaythebillinthereceptiondesk,butthereissomethingwrongwiththecreditcard.Trytohelphimtopaythebillandcheckout.TranslationEnglishChinese1.CanIpayincash?

2.Howwouldyouliketopay?

3.Thereisamistakeonthisbill.4.Traveler’scheckshouldbecounter-signed.

5.Letmefindyourroomaccountandprintitout.

1.我能用現(xiàn)金付賬嗎？2.您如何付款？3.賬單上有誤。4.旅行支票須在柜臺(tái)當(dāng)面簽字。5.我來找出你的房間賬單，并打印。