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1、1. 主動(dòng)聯(lián)系采購(gòu)商Dear Sirs: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully

2、2. 提出詢價(jià)Dear Sirs: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business.

3、We look forward to hearing from you soon.Truly3. 迅速提供報(bào)價(jià)Gentlemen: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the pri

4、ces and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.4. 如何討價(jià)還價(jià)Gentlemen: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is

5、too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5. 通知已開立信用證Dear Sirs: June 24, 2001Thank you f

6、or your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincer

7、ely6. 請(qǐng)求 信用證 延期Gentlemen:Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and se

8、cure their consent to extend the L/C to Sept.30.Sincerely7. 同意更改信用證Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please kee

9、p us abreast of any new development.Sincerely邀請(qǐng)與答復(fù)Invitation and ReplyDear Mr. / Ms,We should like to invite your Corporation to attend the 2000 International Fair which will be held from August 29 to September 4 at the above address. Full details on the Fair will be sent in a week.We look forward t

10、o hearing from you soon, and hope that you will be able to attend.Yours faithfully尊敬的先生/小姐,在上述地址,我們想請(qǐng)貴公司參加于八月二十九日到九月四日舉辦的2000 國(guó)際商品交易會(huì),關(guān)于交易會(huì)的詳情我們一周內(nèi)將寄給你。希望不久能收到你的來(lái)信,并能來(lái)參加。您誠(chéng)摯的肯定答復(fù)Dear Mr. / Ms,Thank you for your letter of June 28 inviting our corporation to participate in the 2000 International Fair.

11、 We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr. Li will be in your city from July 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully尊敬的先生/小姐,感謝六月二十八日來(lái)信邀請(qǐng)我們公司參加2000 國(guó)際商品交易會(huì)。我們樂于參加并計(jì)劃展示我

12、們前幾年生產(chǎn)的電子設(shè)備。李先生將于七月二日至七日去你市做具體安排,非常感謝你的協(xié)助。你誠(chéng)摯的否定的答復(fù)Dear Mr. / Ms,Thank you very much for your invitation to attend the 2000 International Fair. As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Y

13、ours faithfully尊敬的先生/小姐,非常感謝您邀請(qǐng)我們參加2000 國(guó)際商品交易會(huì)。由于我們將于同一時(shí)間到你市新開一家維修店,非常抱歉我們不能前去。希望以后在某些場(chǎng)合見到您。您誠(chéng)摯的外貿(mào)中經(jīng)常收到的郵件分類在開展 國(guó)際貿(mào)易網(wǎng)絡(luò)營(yíng)銷中,如果你開展了一系列的網(wǎng)絡(luò)推廣工作,你就會(huì)不斷地收到形形色色的電子郵件。在這些郵件中,就會(huì)有一部分就是你所期盼的詢盤 郵件, 而 詢盤 郵件的質(zhì)量也是有很大地差別的。對(duì) 詢盤 郵件進(jìn)行分類和篩選,并將你最好的資源投入到真正的潛在客戶身上,這會(huì)大大提高你的工作效率。1、尋找賣家型:這種類型的詢盤人,正在尋找你所提供的產(chǎn)品(或類似的產(chǎn)品),他們正在執(zhí)行著采購(gòu)

14、計(jì)劃。他們也在為完成采購(gòu)任務(wù)而奔忙。他的詢盤最大的特點(diǎn)是:目標(biāo)明確(例如,有品名、要貨數(shù)量、交貨條款等),信息全面(例如,有公司名稱、地址、電話、傳真、聯(lián)系人等),詢問專業(yè),問題詳盡。你的及時(shí)回復(fù)無(wú)疑是雪里送炭。對(duì)于這類詢盤要高度關(guān)注,及時(shí)、 準(zhǔn)確、全面、專業(yè)的答復(fù)和有競(jìng)爭(zhēng)力的報(bào)盤是達(dá)成交易的關(guān)鍵。2、準(zhǔn)備入市型:這種類型的詢盤人,也許他在他所在的國(guó)家已經(jīng)有經(jīng)營(yíng)經(jīng)驗(yàn),但對(duì)你的產(chǎn)品還不夠了解也許他的客戶已經(jīng)到他這里詢盤;也許他已經(jīng)知道通過(guò)進(jìn)口你所提供的產(chǎn)品,可以獲得較好的利潤(rùn)??偠灾?他們已經(jīng)準(zhǔn)備和你做生意,但還許多具體問題還須解決。他們是新手。在這類人的詢盤中,一般信息比較全面(例如,有公

15、司名稱、地址、電話、傳真、聯(lián)系人等)。但你從所提問題的專業(yè)化程度,可以對(duì)其做出判斷。這類客戶是你的潛在客戶,他們需要你的培育。耐心、專業(yè)的回答和恰當(dāng)?shù)馗?,有利于不斷培養(yǎng)他對(duì)你的信任,不斷增強(qiáng)他和你做生意的信心。3、無(wú)事生非型:現(xiàn)在有很多在線交易市場(chǎng)或其他的貿(mào)易平臺(tái),為了便于用戶查詢,他們都提供了一種組合查詢的功能。用戶使用這種功能,只要在他感興趣的產(chǎn)品后點(diǎn)擊選上,就可以給供方發(fā)去標(biāo)準(zhǔn)格式的詢盤郵件。這雖然是個(gè)好辦法,但給一些無(wú)事生非者也提供了方便,他們毫不費(fèi)力地選擇后,你就可以收到他的一個(gè)很象樣的詢盤。這時(shí),你是倍加關(guān)注,實(shí)際對(duì)方毫無(wú)興趣。對(duì)于這樣的詢盤(一般在郵件格式中都有說(shuō)明它是來(lái)自什么

16、網(wǎng)站),撰寫一封通用格式的電子郵件,表達(dá)你非常希望和他建立業(yè)務(wù)關(guān)系,并請(qǐng)他們更多地介紹他們自己的信息。將這樣的郵件發(fā)給對(duì)方,就會(huì)將這類人過(guò)濾出去,因?yàn)樗麄兌嗖粫?huì)回復(fù)你。4、信息收集型:他們是技術(shù)人員,他們現(xiàn)在正要開發(fā)或仿造和你的產(chǎn)品相同或相似的產(chǎn)品,他們需要了解市場(chǎng)、了解產(chǎn)品、得到更多的同行信息。十分專業(yè)是這類人的詢盤的特點(diǎn)。也許和他們交流一、兩個(gè)次,他們就會(huì)匯來(lái)購(gòu)樣品款。但是,他們永遠(yuǎn)不會(huì)成為你的客戶,相反他們有可能成為你在他們國(guó)家的競(jìng)爭(zhēng)對(duì)手?;貜?fù)這類人的郵件要把握專業(yè)的尺度,超出銷售的話題,要設(shè)法有禮貌地拒絕。5、索要樣品型:這類人的目標(biāo)是索要免費(fèi)樣品。他們多是欠發(fā)達(dá)國(guó)家或地區(qū)的客戶。經(jīng)過(guò)

17、交流,你會(huì)發(fā)現(xiàn)他對(duì)價(jià)格、質(zhì)量等并不關(guān)心,他關(guān)心的只是給他送樣品。堅(jiān)持讓他付樣品費(fèi)和郵費(fèi),會(huì)使他遠(yuǎn)離你。6、竊取情報(bào)型:他是你的競(jìng)爭(zhēng)對(duì)手,他是你的敵人,他們是有備而來(lái)。他利用互聯(lián)網(wǎng)的特點(diǎn),裝扮成外國(guó)客戶來(lái)刺探你的價(jià)格、交易條款等信息,從而制定出他們更有競(jìng)爭(zhēng)的策略。這是最難回復(fù)的郵件。他可以偽裝成就要給你下訂單的樣子,你不得不告訴他你的信息。這種類型人,除了有互聯(lián)網(wǎng)經(jīng)驗(yàn)的人用技術(shù)手段鑒別外,多是通過(guò)多次往復(fù)的交流,主觀地甄別出來(lái)。催款函是賣放在規(guī)定期限內(nèi)未收到貨款,提醒或催促買方付款的函件。寫此類催款函要求文字簡(jiǎn)練、意思清楚;同時(shí)要求語(yǔ)氣誠(chéng)懇、體貼,彬彬有理。不可輕易懷疑對(duì)方故意拖欠不付,以免傷害

18、對(duì)方感情,不利于達(dá)到索款的目的,或妨礙以后的業(yè)務(wù)。對(duì)于某些屢催不付,故意逃款的客戶,語(yǔ)氣則要強(qiáng)硬,措辭堅(jiān)決??傊骺钜盐找粋€(gè)原則:既要達(dá)到索款目的,又要與客戶保持友好關(guān)系。外貿(mào) 英語(yǔ) 函電:催款函范文實(shí)用范例(1)subject demanding overdue paymentdear sirs,ac no.8756as you are usually very prompt in settling your acs, we wonder whether there is any special reason why we have not received payment of the

19、above ac, already a month overdue.we think you may not have received the statement of ac we sent you on 30th august showing the balance of us$ 80,000 you owe. we send you a copy and hope it may have your early attention.yours faithfully,xxx催款函主題:索取逾期賬款親愛的先生:第 8756 號(hào)賬單鑒于貴方總是及時(shí)結(jié)清項(xiàng)目,而此次逾期一個(gè)月仍未收到貴方上述賬目的

20、欠款,我們想知道是否有何特殊原因。我們猜想貴方可能未及時(shí)收到我們8 月 30 日發(fā)出的80, 000 美元欠款的賬單。現(xiàn)寄出一份,并希望貴方及早處理。你真誠(chéng)的xxx(2)subject urging paymentdear sirs,ac no.8756not having received any reply to our e-mail of september 8 requesting settlement of the above ac, we are writing again to remind you that the amount still owing is us$ 80,00

21、0. no doubt there is some special reason for delay in payment and we should welcome an explanation and also your remittance,yours faithfully,xxx催款函主題:再次索取欠款親愛的先生:第 8756 號(hào)賬單未見貴方對(duì)我們9 月 8 日來(lái)信要求結(jié)算一事之回復(fù)。我們?cè)俅蝸?lái)函提醒貴方,欠款為80, 000 美元。毫無(wú)疑問,一定有特殊原因使貴方延誤付款,我們期待貴方說(shuō)明原因并寄上 匯款。你真誠(chéng)的xxx(3)subject insisting on paymentde

22、ar sirs,ac no.8756it is very difficult to understand why we have not heard you in reply to our two e-mail of 8th and 18th september for payment of the sum us$ 80,000 you are still owing. we had hoped that you would at least explain why the ac continues to remain unpaid.i am sure you will agree that

23、we have shown every consideration and now you fail to reply to our earlier requests for payment, i am afraid you leave us no choice but to take other steps to recover the amount due.we are most reluctant to do anything which your credit and reputation might suffer and even now we prepare to give you

24、 a further opportunity to put the matter right.we therefore propose to give you 15 days to clear your ac,yours faithfully,xxx催款函主題:三度索取欠款親愛的先生:第 8756 號(hào)賬單我們于 9 月 8 日及 9 月 18 日兩次去函要求結(jié)付80, 000 美元欠款,單至今未收到貴方任何答復(fù),對(duì)此我們感到難于理解。我們希望貴方至少得解釋為什么賬款至今未付。我想你們也知道我們對(duì)貴方多方關(guān)照,但你們對(duì)我們先前的兩次詢函不作答復(fù)。你們這樣做恐怕已經(jīng)使我們別無(wú)選擇,只能采取其他步驟

25、來(lái)收回欠款。我們極不愿意做任何損害你們信譽(yù)的任何事情。即使現(xiàn)在我們還準(zhǔn)備再給你們一次機(jī)會(huì)來(lái)挽回此事。因此,我們?cè)俳o你們15 天時(shí)間來(lái)結(jié)清賬目。外貿(mào) 英語(yǔ) 函電催款函典型句型(1)the following items totaling $4000 are still open on your ac.你的欠款總計(jì)為4000 美元。(2)it is now several weeks since we sent you our first invoice and we have not yet received your payment.我們的第一份發(fā)票已經(jīng)寄出有好幾周了,但我們尚未收到你的任何款

26、項(xiàng)。(3)i m wondering about your plans for paying your ac which,as you know,is now over 40 days ast due.我想了解一下你的付款計(jì)劃,要知道,你的付款已經(jīng)逾期40 多天了。(4)we must now ask you to settle this ac within the next few days.請(qǐng)你務(wù)必在這幾日內(nèi)結(jié)清這筆賬款。外貿(mào)函電中很常用的英語(yǔ)詞匯(1) 貴函Your letter; Your favour; your esteemed letter; Your esteemed favo

27、ur; Your valued letter; Your valued favour; Your note; Your communication; Your greatly esteemed letter; Your very friendly note; Your friendly advice; Yours.Our (my) letter; Our (my) respects; Ours (mine); This letter; these lines; The present.(3)前函The last letter; The last mail; The last post; the

28、 last communication; The last respects( 自己的 信 ); The last favour( 來(lái)信 )(4)次函The next letter; The next mail; The next communication; The letter following; the following.(5)貴函發(fā)出日期Your letter of (the) 5th May; Your favour dated (the) 5th June; Yours of the 3rd July; Yours under date (of) the 5th July; Y

29、our letter bearing date 5th July; Your favour of even date(AE); Your letter of yesterday; Your favour of yesterday''s date; Your letter dated yesterday.(6)貴方來(lái)電、電傳及傳真Your telegram; Your wire; Your cablegram( 從國(guó)外 ); Your coded wire( 密碼電報(bào)); Your codemessage; Your cipher telegram; Your wireless

30、telegram; Your TELEX; Your Fax. (7)貴方電話Your telephone message; Your phone message; Your telephonic communication; Your telephone call; Your ring.(8)通知(Noun) Advice; Notice; Information; Notification; Communication; A report; News; Intelligence; Message. (Verb)( 通知,告知)To communicate (a fact) to; To r

31、eport (a fact) to.on; Toapprise (a person) of; To let (a person) know; To acquaint (a person) with; To intimate (a fact) to;To send word; to send a message; To mail a notice; to write (a person) information; To give notice(預(yù)告);To break a news to(通知壞消息);To announce(宣布).(9)回信(Noun) An answer; A reply;

32、 A response. (Verb) To answer; To reply; To give a reply; To give one''s answer; To make an answer; To send an answer; To write in reply; To answer one''s letter. (特此回信)Reply to; Answering to; In answer to; In reply to; In response to. ( 等候回信)To awaitan answer; To wait for an answer.

33、 ( 收到回信)To get an answer; To favour one with an answer; Toget a letter answered.(10)收訖,收到(Noun) Receipt(收到);A receipt(收據(jù));A receiver(領(lǐng)取人,取款人);A recipient(收款人) (Verb) To receive; To be in receipt of; To be to (at) hand; To come to hand; To be in possesion of; To be favoured with; To get; To have; To

34、have before (a person); To make out a receipt( 開出收據(jù));To acknowledge receipt( 告知收訖).(11)確認(rèn)To confirm; Confirming; Confirmation; In Confirmation of( 為確認(rèn).,為證實(shí).); A letter ofconfirmation( 確認(rèn)函或確認(rèn)書)(12)高興,愉快,欣慰To have the pleasure to do; To have the pleasure of doing; To have pleasure to do; to have pleas

35、ure in (of) doing; To take (a) pleasure in doing (something); To take pleasure in doing (something); To be pleased to (with)(by); to be delighted at (in)(with); To be glad to (of)(about);To be rejoiced in (at).外貿(mào)回信常用的例句公司斷定我們所提供的貨色優(yōu)良, 價(jià)格公道, 感謝貴公司給我們一個(gè)機(jī)會(huì), 使我們的要求得以實(shí)現(xiàn)。In answer to your favour of the 6t

36、h May, we inform you that we are unable to take thegoods offered by you. 關(guān)于貴公司所詢麥麩一事, 現(xiàn)可提供該貨20 噸?;匦庞谜Z(yǔ)公司斷定我們所提供的貨色優(yōu)良, 價(jià)格公道, 感謝貴公司給我們一個(gè)機(jī)會(huì), 使我們的要求得以實(shí)現(xiàn)。We are certain that we are offering a sound article at popular price, and we should appreciate an opportunity to substantiate our claims.貴公司 5 月 6 日函悉 ,

37、 本公司無(wú)法承購(gòu)貴公司開價(jià)的商品。此復(fù)。In answer to your favour of the 6th May, we inform you that we are unable to take the goods offered by you.關(guān)于貴公司所詢麥麩一事, 現(xiàn)可提供該貨20 噸。In answer to your inquiry for bran, we offer you 20 tons of the same.貴函收悉, 此地商場(chǎng)仍保持平靜。Answering to your letter, we state that the market remains quiet.至今未復(fù)5 月 8 日貴函 , 甚感歉疚, 還望原諒。Kindly excuse our not replying to your favour of the 8th May unitl today.本月 8 日貴函

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