點(diǎn)餐英語(yǔ)情景對(duì)話

1、餐廳英語(yǔ)情景對(duì)話A: What can I do for you, sir先生，您要來(lái)點(diǎn)什么？B: What have you got this morning今天早上你們這兒有什么？A: Fruit juice, cakes and refreshments, and everything.水果汁、糕點(diǎn)、各種茶點(diǎn)等等，應(yīng)有盡有。B: I d like to have a glass of tomato juice, please.請(qǐng)給我來(lái)一杯西紅柿汁。A: Any cereal, sir要來(lái)點(diǎn)谷類食品嗎，先生？B: Yes, a dish of cream of wheat.好的，來(lái)一份麥片

2、粥。A: And eggs還要來(lái)點(diǎn)雞蛋什么的嗎？B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要，再來(lái)一份熏豬肉和雞蛋，我喜歡熏豬肉松脆一點(diǎn)。A: How do you want your eggs您喜歡雞蛋怎么做？B : Fried, please.煎的。A: Anything more, sir還要什么別的東西嗎，先生？B: No, that s enough. Thank you.不要了，足夠了。謝謝。Dialogue 2(A couple waiting to be seated in

3、a crowded restaurant)(一對(duì)夫婦在擁擠的餐廳外等待就座)A: Do you have a reservation, sir請(qǐng)問(wèn)您訂位了嗎？先生，太太？B: No, I am afraid we don t.沒(méi)有。A: I m sorry. Trehsetaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available很抱歉，餐廳已經(jīng)滿座了。約要等30 分鐘才會(huì)有空桌。你們介意在

4、休息室喝點(diǎn)東西直至有空桌嗎？B: No， thanks. We ll come back later. May I reserve a table for two不用了，謝謝。我們等一會(huì)兒再來(lái)。請(qǐng)?zhí)嫖覀冾A(yù)定一張二人桌，可以嗎？A: Yes, of course. May I have your name, sir當(dāng)然可以。請(qǐng)問(wèn)先生貴姓？B: Bruce. By the way. Can we have a table by the window布魯斯。順便，我們可以要一張靠近窗口的桌子嗎？A: We ll try to arrange it but I can t guarantee, sir

5、.我們會(huì)盡量安排，但不能保證，先生。B: That s fine.我們明白了。(Half an hour later, the couple comes back.)半小時(shí)后，布魯斯夫婦回來(lái)了。A: Your table is ready, sir. Please step this way.你們的桌子已經(jīng)準(zhǔn)備好了，先生，太太。請(qǐng)往這邊走。Dialogue 3A: Waiter, a table for two, please.服務(wù)生，請(qǐng)給我一張兩人的桌子。B: Yes, this way please.好的，請(qǐng)跟我來(lái)。A: Can we see the menu, please？能讓我們看一

6、看菜單嗎？B: Here you are.給您。A: What s good today今天有什么好吃的？B: I recommand crispy and fried duck.我推薦香酥鴨。A: We don t want that. Well, perhaps we ll begin with mushroom soup, and follow by someseafood and chips.我們不想吃香酥鴨。或許我們可以先吃蘑菇湯，然后再要點(diǎn)海鮮和土豆片。B: Do you want any dessert要甜品嗎？C: No dessert, thanks. Just coffee

7、.不，謝謝?？Х染托辛?。(After a few minutes.)過(guò)了一會(huì)兒。A: I can have the check, please.結(jié)帳。C: George. Let s split this.喬治，我們各自付帳吧。A: No, it s my treat tonight.不，今天我請(qǐng)客。B: Cash or charge, sir現(xiàn)金還是記帳？A: Charge, please. Put it on my American Express.記帳。請(qǐng)記入我的“美國(guó)運(yùn)通信用卡”帳號(hào)。Dialogue 4A: Good morning. Can I help you早上好。有什么能效勞

8、的嗎？B: I want an American breakfast with fried eggs, sunny side up.我想要一份美式早餐，要單面煎的雞蛋。A: What kind of juice do you prefer, sir您想要哪種果汁呢？B: Grapefruit juice and please make my coffee very strong.西柚汁，還有，我要杯很濃的咖啡。A: Yes, sir. American breakfast with fried eggs, sunny side up, grapefruit juice and a black

9、coffee.Am I correct, sir好的，一份美式早餐，要單面煎的雞蛋、西柚汁及一杯清咖啡，對(duì)嗎？B: Yes, that s right.是的。A: Is there any thing else, sir還有什么嗎，先生？B: No, that s all.沒(méi)有了，謝謝。(Later)稍后A: Good morning, sir. I ve brought the breakfast you ordered.早上好，先生。您要的早餐送上來(lái)了。B: Just put it on the table, please.請(qǐng)放在桌上。A: Do you need anything els

10、e, sir先生，還有其他需要嗎？B: No thanks. Ah, yes! Can I have some more juice for the minibar沒(méi)有，謝謝。啊！可否多放一些果汁在冰箱里？A: What kind of juice would you like, sir哪種果汁呢，先生？B: Tomato, orange and apple juice, please.番茄汁、橙汁及蘋(píng)果汁。A: Yes,sir. I ll get them for you right away. Would you please sign this bill first Thank you,

11、 sir.好的，我立刻去取。麻煩您先簽了這張帳單。Dialogue 5A: Oh, I m starving. I d like to try some real Chinese cuisine. What would you recommend, waiter啊，我快餓死啦。我想吃點(diǎn)真正的中國(guó)菜。您給我推薦什么呢，服務(wù)生？B: Well, it depends. You see, there are eight famous Chinese cuisines:for instance, the Sichuan cuisine, and the Hunan cuisine.那要看情況了。您知道

12、，中國(guó)主要有八大菜系。比方說(shuō)，川菜、湘菜。A: They are both spicy hot, I ve heard.我聽(tīng)說(shuō)這兩種都很辣。B: That s right. If you like hot dishes, ycoaun try some.對(duì)。您要是愛(ài)吃辣的，可以試試。A: They might be too hot for me.對(duì)我來(lái)說(shuō)可能太辣了點(diǎn)。B: Then there s the Cantonese cuisine and the Jiangsu cuisine. Most southerners like them.再有是粵菜和江蘇菜。大多南方人都愛(ài)吃。A: Wha

13、t about any special Beijing dishes有什么特別的北京風(fēng)味菜嗎？B: There sBtheeijing roast duck.有北京烤鴨啊。A: Oh, yes. I ve heard a lot about it. I d like very much to try it. Where can I find it啊，對(duì)了，聽(tīng)過(guò)多次了。我很想試一試。在哪兒能吃到呢？B: You can find it in most restaurants, but the best place is certainly Quanjude Restaurant.大多數(shù)飯店都有烤

14、鴨，可是最好的當(dāng)然還是全聚德烤鴨店。A: Is it near here離這兒近嗎？B: Not too near but not too far either. A taxi will take you there in 15 minutes, if the traffic is not too bad, I mean.不太近也不算遠(yuǎn)。乘出租車(chē)15 分鐘能到。我是說(shuō)，要是堵車(chē)不厲害的話。A: Well, thank you for your information. But what is the name of that restaurant again好，多謝您的指點(diǎn)。請(qǐng)您再說(shuō)一下那個(gè)飯

15、館的名字好嗎？B: Let me write it down on this slip of paper for you. You can show it to the taxi-driver.我來(lái)給您寫(xiě)在這張紙片上。您好拿給出租車(chē)司機(jī)看。A: That s very kind of you. Thanks a lot.您真是太好了！多謝多謝。B: You re welcome.不客氣。A 是你 ,B 是外國(guó)人)A:Welcome to our hotel 歡迎光臨。A:So you have got altogether four pieces of baggage ？您一共帶了4 件行李，

16、是不是？B:Let me have a check again讓我再看一下。A:The Reception Desk is straight ahead接待處就在前面。A:After you, please 你先請(qǐng)。B:Excuse me，where can I buy some cigarettes ？勞駕。我到哪兒可買(mǎi)到香煙？A:There is a shop on the ground floor 一樓有個(gè)商店。A:It sells both Chinese and foreign cigarettes 在那兒可買(mǎi)到中國(guó)香煙和外國(guó)香煙。B:Can I also get some souv

17、enirs there？也可以買(mǎi)到紀(jì)念品嗎？A:There is a counter selling all kinds of souvenirs 有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。B:Excuse me， where is the restaurant ？勞駕，請(qǐng)問(wèn)飯廳在哪兒？Which one do you prefer ？A:We have Chinese restaurant and a western style restaurant 我們有中餐廳和西餐廳，你愿意去哪個(gè)？B:I'd like to try some Chinese food today 今天我想嘗嘗中國(guó)菜。酒店英

18、語(yǔ)口語(yǔ)會(huì)話必備手冊(cè)一概述在酒店里所使用的英語(yǔ)會(huì)話，基本上是屬于商業(yè)英語(yǔ)，與日常生活會(huì)話中所使用的英語(yǔ)略有不同， 較注重禮節(jié)。正式英語(yǔ)通常會(huì)讓人誤解為極艱深的英語(yǔ)，其實(shí)，只要套用一定格式的句子和單詞，就可以了。例如：非正式英語(yǔ)正式英語(yǔ)What s your nameMay I have your name您貴姓？請(qǐng)問(wèn)您貴姓大名？Do you want some teaCould you like some tea請(qǐng)問(wèn)您想喝茶嗎？您要喝茶嗎？Over here, please.Could you come this way please這邊請(qǐng)。請(qǐng)您往這邊走好嗎？* 不要說(shuō) OK, Sure, Ye

19、ahl等，而要說(shuō) Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不適合在酒店中使用。* 別說(shuō)“ I don t know. ”回答“不知道”是非常不禮貌的說(shuō)法。可以說(shuō)“ just a moment, please. I ll check that for you. ” (請(qǐng)稍候，我來(lái)幫您確認(rèn))，然后請(qǐng)有能力處理的人前來(lái)協(xié)助。* 對(duì)男性客人，尊稱為Sir; 面對(duì)女性客人時(shí)尊稱為Ms.在招呼客人時(shí)，最好說(shuō)“ Excuse me, Sir(Ms)”，不要直接稱呼 Mr.或Ms.至于稱呼小孩，可 以直接使用Excuse me,但是不可以直接稱呼boy或girl.*

20、 正視對(duì)方的眼睛，以顯示出你的信心和誠(chéng)意。但必須注意，注視對(duì)方的眼睛，并不是無(wú)理地盯著對(duì)方看。* 在面對(duì)語(yǔ)言不通的外籍人士時(shí)，一定要多加利用手勢(shì)和肢體語(yǔ)言。但是使用手勢(shì)時(shí)要特別小心，因?yàn)閷?duì)于不同國(guó)家、民族而言，手勢(shì)的意義也大不相同。二 . 基本待客英語(yǔ)（一）在正式的英語(yǔ)表現(xiàn)里，疑問(wèn)基本句型可分為下列四種：1. May I 2. Could you 3. Would you 4. Shall I 只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。1 自己要做什么事時(shí)，就使用May I May I have your name, please請(qǐng)問(wèn)尊姓大名May I have your che

21、ck-out time, please請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開(kāi)？May I see your passport, please請(qǐng)讓我看一下您的護(hù)照好嗎？May I know your nationality, please請(qǐng)問(wèn)您的國(guó)籍是什么？2 麻煩客人時(shí)，可使用Could you Could you fill out the form, please請(qǐng)您填寫(xiě)這張表格好嗎？Could you write that down, please請(qǐng)您寫(xiě)下來(lái)好嗎？Could you draft the fax, please請(qǐng)您寫(xiě)下傳真的草稿好嗎？Could you hold the line, plea

22、se 請(qǐng)不要掛電話好嗎？3 詢問(wèn)客人的喜好或是做什么時(shí)，可使用Would you Would you like tea or coffee請(qǐng)問(wèn)您要喝茶還是咖啡？Would you like to take a taxi請(qǐng)問(wèn)您要搭計(jì)程車(chē)嗎？Would you mind sitting here請(qǐng)問(wèn)您介意坐在這里嗎？* 只要在疑問(wèn)詞后加“Would you ”，就可以提出大部分的詢問(wèn)。When would you like to visit Kunshan請(qǐng)問(wèn)您想要何時(shí)參觀昆山？When would you like to have lunch請(qǐng)問(wèn)您想在哪里用餐？What time would y

23、ou like to eat請(qǐng)問(wèn)您想何時(shí)用餐？Who would you like to contact請(qǐng)問(wèn)您想和誰(shuí)聯(lián)絡(luò)？Which kind of room would you prefer請(qǐng)問(wèn)您喜歡哪一種房間？How would you like to settle your bill請(qǐng)問(wèn)您的賬單如何處理？How long would you like to stay請(qǐng)問(wèn)您要逗留多久？How many tickets would you like to buy請(qǐng)問(wèn)您要買(mǎi)幾張票？4 在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用Shall I 或 Would you like me to do Shal

24、l I draw the curtains 請(qǐng)問(wèn)需要我把窗簾拉上嗎？Shall I draw you a map請(qǐng)問(wèn)要我為您畫(huà)一張地圖嗎？Shall I make the reservation for you請(qǐng)問(wèn)要我為您安排預(yù)約嗎？（二）招呼語(yǔ)Good morning. （ 用于中午以前）Good afternoon. （ 用于中午至下午六點(diǎn)以前）Good evening. （用于下午六點(diǎn)過(guò)后）在這些招呼語(yǔ)的后面接句子，例如：Good morning, sir. Are you checking-out早上好，先生，請(qǐng)問(wèn)您要退房嗎？Good afternoon, sir. Welcome t

25、o LI JIA Hotel.中午好，先生，歡迎光臨麗嘉酒店Good evening, Ms. May I help you晚上好，小姐，請(qǐng)問(wèn)我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門(mén)名稱，如：Good morning, sir. This is the Front Desk. May I help you早上好，先生。這里是服務(wù)臺(tái)，請(qǐng)問(wèn)您需要服務(wù)嗎？（三）回答1 . 一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。2 .請(qǐng)對(duì)方再等一會(huì)兒Just a moment, please.請(qǐng)稍等。Thank you for waiting.您久等了，先

26、生。I am very sorry to have kept you waiting.很抱歉讓您久等了。Could you wait a little longer, please請(qǐng)您稍候好嗎？3 .要麻煩客人或是拒絕客人的要求時(shí)拒絕客人時(shí)，不要一口回絕說(shuō)“ No.”，要委婉一些。I am afraid I can t do that.不好意思，我恐怕沒(méi)辦法那樣做。Excuse me, sir. Please let me pass.不好意思，先生，麻煩讓我過(guò)一下。4 .道歉如果是自己的錯(cuò)就說(shuō)“I am sorry.” ; 如果是公司的錯(cuò)，就說(shuō)：“ We are sorry.”。I am ve

27、ry sorry for the delay.很抱歉延誤了時(shí)間I am very sorry for the inconvenience.很抱歉造成您的不便。I would like to apologize for the mistake.為這個(gè)錯(cuò)誤我深致歉意。5 .客人對(duì)自己說(shuō)"Thank you.”時(shí)回答You are welcome.不客氣。Thank you, sir.謝謝您，先生。Thank you very much.非常感謝您。6 .交給客人某些東西時(shí)，可以說(shuō)Here you are.您要的東西在這里。Here is your room key.這是您的房間鑰匙。He

28、re it is.這是您的東西。7 當(dāng)客人準(zhǔn)備離開(kāi)時(shí)，可以說(shuō)：Have a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。We hope to see you again soon.希望不久能再次見(jiàn)到您。Thank you for staying with us.謝謝光臨。8當(dāng)客人的英語(yǔ)難以理解時(shí)面對(duì)客人的疑問(wèn)，不要只是一味地傻笑，或是一直說(shuō)Yes, Ye或口果聽(tīng)不懂事，要向客人提出疑問(wèn)，或是先向?qū)Ψ秸f(shuō)“Just a moment, please.” , 然后請(qǐng)求他人協(xié)助。Pardon 對(duì)不起？Pardon me對(duì)不起？I beg your pa

29、rdon對(duì)不起請(qǐng)?jiān)僬f(shuō)一遍好嗎？Could you repeat that, please請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說(shuō)的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是說(shuō)您丟了房間的鑰匙？電話英語(yǔ)的應(yīng)對(duì)1 接電話時(shí)不可以簡(jiǎn)單地回答“Hello” ,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如：“ Hello, this is Information Desk. ”您好，這里是問(wèn)詢處。“ Information Desk speaking. May I help you ”問(wèn)

30、詢處，請(qǐng)問(wèn)您要服務(wù)嗎2 .打錯(cuò)電話時(shí)如果是外線打錯(cuò)時(shí)，可以回答：I am afraid you have the wrong number.不好意思，您打錯(cuò)電話了。This is the LI JIA Hotel, 2234-1156.這里是麗嘉酒店，電話是2234-1156。如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以回答：This is Room Reservations. Ill transfer your call to Restaurant Reservations.這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。I am afraid this is a direct line. We can not

31、transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，這是直接電話。我們無(wú)法為您轉(zhuǎn)接中式餐廳。請(qǐng)您改撥2234-1156 好嗎？3 .當(dāng)負(fù)責(zé)的工作人員不在時(shí)I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5 點(diǎn)左右回來(lái)。I am afraid Mr.Hao is on another line. Could you hold the line, pl

32、ease不好意思，郝先生正在講電話。請(qǐng)您在線上稍侯好嗎？I ll tell him to call you back when he returns.他回來(lái)時(shí)，我會(huì)請(qǐng)他回電。May I have your name and phone number, please請(qǐng)告訴我您的大名和電話好嗎？4 .當(dāng)會(huì)話結(jié)束時(shí)結(jié)束電話中的對(duì)話時(shí)，不可以簡(jiǎn)單說(shuō)“bye-bye” ,最好說(shuō)：Thank you for calling.感謝您的來(lái)電。You are welcome, sir.先生，不客氣。We look forward to hearing from you.我們靜候您的佳音。Please conta

33、ct me if you have any further questions.如果您有任何其他問(wèn)題，請(qǐng)和我聯(lián)絡(luò)。.柜臺(tái)服務(wù)B= 亍李服務(wù)員（Bellman）C= 服務(wù)員(Clerk)H=客房服務(wù)員(Housekeeping)BC=班(Bell Captain)G=客人(Guest)To the Front Desk.帶客人到柜臺(tái)B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。歡迎光臨中信酒店。G: Thank you.謝謝你。B: How many pieces of luggage do you have請(qǐng)問(wèn)您有多少件行李？G

34、: Just this three.只有這 3 件。B: Two suitcases and one bag. Is that right2 個(gè)旅行箱和1 個(gè)手提皮包，這樣對(duì)嗎？G: Yes. That s all.對(duì)，就這些了。ll put your bags by the post over there.B: I ll show you to the Front Desk. This way, please. I我來(lái)帶您到柜臺(tái)，這邊請(qǐng)。我先將您的行李放在柱子旁邊。G: I see, thanks.我知道了，謝謝。B: A bellman will show you to your room

35、 when you have finished checking-in.當(dāng)您辦好住宿登記時(shí)，行李服務(wù)員會(huì)帶您到房間。G: OK. Fine.好極了。8: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room帶領(lǐng)客人至客房超實(shí)用的飯店英語(yǔ)對(duì)話writingtool 時(shí)間： 6 個(gè)月前 | 閱讀： 8080 次 | 劃詞已啟用一、點(diǎn)套餐Please give me this one.請(qǐng)給我來(lái)這個(gè)。We want two number eights, please.我們要兩份第八套餐。二、隨意點(diǎn)餐May I have a menu, ple

36、ase？我可以看菜單嗎？Could you tell me how this thing is cooked ？能否告訴我這道菜是怎么做的？Lobster？It is steamed and served with our special sauce.龍蝦？蒸過(guò)后加上本店特制的調(diào)味料。Is it good？好吃嗎？Sure. It is a most popular dish.當(dāng)然，很受歡迎的。I think I will try some lobster, and give me some green salad together.我想我來(lái)點(diǎn)兒吧。再給我一份蔬菜沙拉。We have thre

37、e dressings for salad. Which one would you like ？我們有三種沙拉調(diào)味汁，您要哪種？What kind do you have ？你們有什么？We have Italian, French and Thousand Island.有意大利，法國(guó)和千島的。Make it French please.給我法式的吧。如果對(duì)當(dāng)?shù)氐牟穗炔皇煜?，通常先詢?wèn)：What is the specialty of the restaurant ？這家店的招牌餐是什么？Do you have any special meals today？今天有什么特餐嗎？What w

38、ould you recommend ？ I prefer something light.我想來(lái)點(diǎn)清淡些的，你能推薦什么嗎？可以讓同來(lái)的人替你點(diǎn)菜，或者要重復(fù)的：I will leave it to you.我讓你來(lái)點(diǎn)。I will have the same as that one.我要一份和那個(gè)一樣的。如果不急于點(diǎn)菜時(shí)，可以這么說(shuō)：Can I take your order now ？你現(xiàn)在叫點(diǎn)什么嗎？Not quite. Could I have a few more minutes ？不，我可以再多等會(huì)嗎？餐飲服務(wù)業(yè)英語(yǔ)口語(yǔ):餐廳常用語(yǔ)1 .What kind of food do

39、you prefer ？2 .Do you like Chinese food？3 .What kind of food do you like ， Chinese or American ？4 .Would you tell me where the Chinese restaurant is ？5 .Do you know where I can get a quick snack ？6 .What would you hxdye for dinner ？7 .What would you like to order ？8 .Hxdye you ordered yet ？9 .No， no

40、t yet ， I am waiting for a friend.I will order later.10 .What would you recommend ？11 .What's your today s special？1.1 I would like to hxdye something simple.13 .What will you hxdye for dessert ？14 .We are in a hurry.15 .Please rush your orders.16 .The beefsteak is very good today.17 .I will tak

41、e the beefsteak.18 .How would you like to hxdye beefsteak ， well-done or rare ？19 .I would like my beefsteak well done.20 .How about a drink ？21 .Bottoms up ！22.To your health！23.1 ask you to join me in drinking to the health of Mr.Chen.24.I ask you to join me in drinking to the future success of ou

42、r cooperation25.I'm looking for a cheap place to eat.26.Is there a restaurant near here ？27.Can you recommend me a good restaurant ？29 .Can you show me a restaurant where they serve good food at reasonable prices ？30 .How is service？31 .Could I hxdye the menu ， please？32 .Here is the menu ， sir.

43、33 .Are you ready to order now ？34 .Where did you hxdye dinner last night ？35 .Do you like Chinese dishes？36 .It's very delicious.37.The food is too salty.38.1 'm thirsty.39.Give me a glass of cold water， please.1.1 I'm on a diet.1.2 I don't feel like eating more.1.3 It was a very enjoyable dinner.43 .What would you like to drink ？44 .Could I hxdye a cup of coffee？45 .Would you like coffee or tea ？46 .I would like tea with a slice of l