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1、2017全國(guó)職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)英語(yǔ)口試題庫(kù)、中餐宴會(huì)擺臺(tái)與服務(wù)部分情景應(yīng)答及答題要點(diǎn):1. Q: Ask the guests if they have a reservation with your restaurant.問(wèn):向客人詢問(wèn)他們是否在你的餐館預(yù)定了房間。A: Good evening. Do you have a reservation?答:晚上好。你有預(yù)定嗎?2. Q: How do you check upon the guest s name of the reservation?問(wèn):你如何檢查客人的預(yù)定名稱?A: Good evening. Under w

2、hose name was your reservation made?答:請(qǐng)問(wèn)您的預(yù)定是在誰(shuí)的名字下?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.問(wèn):客人需要一張4人的桌子,他們想在安靜的地方用餐。A: Very well. This way please. Here sa window table for four overlooking the lake. It s very nice and quiet here.答:好的,這邊請(qǐng),這有一張可以俯瞰湖面的靠窗子的桌子,這

3、里非常安靜。4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?問(wèn):你能給旅館里的大人和孩子解釋一下用早餐的條件嗎?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and itfor children under 6.答:好的,我們提供的早餐是每個(gè)成人128元,6歲一下的兒童免費(fèi)。5. Q: The guests would love to try some Chinese food, a

4、nd they ask for your advice on where to have a dinner party.問(wèn):客人想嘗試一下中國(guó)食物。他們問(wèn)你的意見(jiàn),可以去哪里用餐呢?A: The Rose Restaurant of our hotel serves very good Chinese food. ItndFloor.答:我們飯店的玫瑰餐廳供應(yīng)很好的中國(guó)菜,在2樓。6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table th

5、e same time tomorrow evening.問(wèn):告知客人今晚餐廳已經(jīng)訂滿了,建議他們預(yù)定一張明天晚上同一時(shí)間的桌子。A: I m sorry. We are fully booked this evening. How about tomrorow? We still have some nice tables available for tomorrow evening.答:很抱歉,今晚我們餐廳已經(jīng)訂滿了,明天怎么樣?明天晚上我們還有很好的位子。7. Q: Ask the guests their preference for the egg dishes.問(wèn):詢問(wèn)客人對(duì)雞蛋盤

6、的偏好。A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?答:你喜歡怎么做的雞蛋,炒蛋,煎蛋或雞蛋卷?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.問(wèn):詢問(wèn)客人對(duì)食物的偏好,包括中國(guó)菜、西餐、日本菜或韓國(guó)菜。A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and K

7、orean food here.答:您喜歡那種菜式?我們這里供應(yīng)中國(guó)菜、西餐、日本菜和韓國(guó)菜。9. Q: How do you offer to take order for the guests in the evening?問(wèn):你們?cè)谕砩先绾螢榭腿它c(diǎn)菜?A: Good evening. May I take your order now? / Are you ready to order now?答:晚上好,你準(zhǔn)好點(diǎn)菜了嗎?10. Q: How do you ask the guest to check his bill?問(wèn):你如何讓客人核對(duì)他的賬單?A: Here s your bill

8、. Please check it. The fruit combination is on the house.答:這是您的賬單。請(qǐng)檢查一下。水果盤是免費(fèi)的。11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?問(wèn):到客人桌詢問(wèn)對(duì)你的服務(wù)是否滿意。通知客人最后一道菜是甜點(diǎn)嗎?A: Is everything to your satisfaction? All the dishes have been served as

9、the menu goes, except for the dessert to follow.答:請(qǐng)問(wèn)您對(duì)一切都還滿意嗎?除了菜單上的甜點(diǎn)外,所有的菜都在菜單上了。12. Q: Ask the guest his preference for fruit juice.問(wèn):詢問(wèn)客人他們喜歡那種水果汁。A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.答:您喜歡那種果汁?我們有葡萄汁、獼猴桃汁和橙汁?13. Q: Ask the guest s c

10、hoice of wine.問(wèn):詢問(wèn)客人選擇葡萄酒。A: Would you like a bottle of red wine to go with your Sirloin Steak?答:你想要一瓶紅葡萄酒來(lái)配你的沙朗牛排?14. Q: What do you say when serving the guests their dessert?問(wèn):當(dāng)你為客人準(zhǔn)備甜點(diǎn)時(shí),你會(huì)再怎么說(shuō)?A: Here is your dessert. Please enjoy.答:這是你的甜點(diǎn)。請(qǐng)品嘗。15. Q: Ask the guest how he would like his steak prep

11、ared.問(wèn):?jiǎn)枂?wèn)客人他要的牛排是怎樣做的?A: How would you like your steak done? Rare, Medium or Well-done?答:你想要的牛排怎么做?生點(diǎn)、半熟還是全熟?16. Q: What is the duty of a Food and Beverage Manager?問(wèn):餐飲經(jīng)理的職責(zé)是什么?A: A Food and Beverage Manager is in charge and directs the work of the Department.答:餐飲部經(jīng)理負(fù)責(zé)管理和指導(dǎo)本部門的工作。17. Q: Tell the gue

12、sts the general sequence of a Chinese dinner.問(wèn):告訴客人中餐的一般順序。A: Chinese dinner usually starts with cold dishes and ends with a soup.答:中餐通常以冷盤開(kāi)始,最后以湯結(jié)束。18. Q: What do you recommend if the guest orders a fresh white water fish?問(wèn):如果客人點(diǎn)的是新鮮的白水魚(yú),你有什么建議?A: May I suggest steaming the fish to retain its fresh

13、ness?答:我建議蒸魚(yú)來(lái)保持新鮮度。19. Q: How do you ask about the guest s preference for buffet or a la carte service? 問(wèn):你如何詢問(wèn)客人對(duì)自助餐或點(diǎn)菜服務(wù)的偏好?A: How would you like your dinner served? A buffet or an a la carte service?答:請(qǐng)問(wèn)您的晚餐是自助餐還是點(diǎn)菜?20. Q: How do you ask about the guest s preference for salad?問(wèn):你如何詢問(wèn)客人對(duì)沙拉的偏好?A: W

14、hat kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.答:您喜歡那種沙拉?我們有火腿沙拉,對(duì)蝦沙拉和新鮮蔬菜沙拉。21. Q: How do you respond to a guest complimes nts to your service?問(wèn):你是如何回應(yīng)客人對(duì)你服務(wù)的贊美?A: Thank you for your compliments. It s our greatest pleasure to be of service.答:謝謝你的贊美,能為您

15、服務(wù)使我們最大的榮幸。22. Q: Tell the guest where to pay his bill.問(wèn):告訴客人在哪結(jié)賬。A: You may pay the bill at the cashier s desk. This way please.答:您可以在收銀臺(tái)結(jié)賬,這邊請(qǐng)。23. Q: Ask the guest what vegetable he d like to have with his chicken.問(wèn):詢問(wèn)客人想用那種蔬菜去配他的烤雞。A: What vegetable would you like to go with your Roast Chicken?答:

16、您喜歡那種蔬菜來(lái)搭配您的烤雞呢?24. Q: What do you say in seeing off the guests?問(wèn):送別客人你說(shuō)些什么?A: I m glad you enjoyed. Thank you for coming! Go-obdye.答:我很高興您的喜歡,謝謝你的光臨,再見(jiàn)。25. Q: Tell the guest what exactly is the dish of“ Spaghetti with Lamb ”.問(wèn):詳細(xì)的告訴客人什么是羊肉意大利面。A: “ Spaghettiwith Lamb” is actually lamb cooked with h

17、erbs and served with spaghetti.答:羊肉意大利面實(shí)際上是羊肉,佐以香草,與意大利面一起食用。26. Q: As a hostess, what s the first thing you need to find out when the guest arrives? 問(wèn):作為迎賓女招待,客人到達(dá)時(shí),你首先需要了解的什么?A: I have to find out whether the guest has a reservation or not.答:我得檢查一下客人是否有預(yù)定。27. Q: What will a bartender tell the gues

18、ts about Margarita?問(wèn):酒保告訴客人什么是瑪格麗特酒?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.答:瑪格麗特是一種流行的雞尾酒混合了龍舌蘭酒、無(wú)糖葡萄酒和檸檬三部分。28. Q: What would you say if the guest wants to know the business hours of your restaurant?問(wèn):如果客人想知道你餐廳的營(yíng)業(yè)時(shí)間,你會(huì)怎么說(shuō)?A: W

19、e provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.答:我們每天從早上6:30到晚上10點(diǎn)提供餐廳服務(wù)。29. Q: What information do you give when introducing your restaurant to the guest?問(wèn):當(dāng)你向客人介紹你的餐廳時(shí),你會(huì)提供什么信息?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours o

20、f the restaurant.答:我會(huì)告訴客人關(guān)于餐廳的風(fēng)格,特色菜,流行菜和營(yíng)業(yè)時(shí)間。30. Q: What would you say when you want to recommend something to the guest?問(wèn):如果你想給客人推薦一些東西,你會(huì)怎么說(shuō)?A: May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?答:夫人,我可以推薦這一件嗎?/先生,我建議您試試這個(gè),好嗎?/小姐,

21、你想看看這個(gè)嗎?31. Q: After you have finished taking order for the guests, what would you say?問(wèn):你為客人點(diǎn)菜后,你會(huì)怎么說(shuō)?A: Thank you. Please wait a minute. We ll be back with your order soon.答:謝謝,請(qǐng)稍等,我們很快為您上菜。32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, but he has no idea

22、what to order, what would you recommend to him?問(wèn):如果客人想嘗嘗蘇州特有的特色菜,但他不知道該點(diǎn)什么菜,你會(huì)推薦給他什么?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.答:我會(huì)推薦松鼠桂魚(yú)、快煮白蝦和熱油炒鱔絲。33. Q: What would you say to the guest when you are recommendi

23、ng your house specialty?問(wèn):當(dāng)你推薦你的招牌菜時(shí),你會(huì)對(duì)客人怎么說(shuō)?A: Would you like to try our house specialty? It s very popular among our答:你想嘗嘗我們的招牌菜嗎?它在我們客人中很受歡迎。34. Q: How do you respond to a guest s complaint about the dish being too salty?問(wèn):你對(duì)客人抱怨菜太咸是有何反應(yīng)?A: I will apologize and say:“ Let me organize another dish

24、 for you ”.答:我會(huì)道歉,說(shuō):“讓我為你安排另一道菜?!?5. Q: If the guest tells you that his wife is a vegetarian, what would you say?問(wèn):如果客人告訴你他的妻子是素食主義者,你會(huì)怎么說(shuō)?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.答:我們餐廳供應(yīng)美味的素食。事實(shí)上豆腐在客人中很受歡迎。36. Q: If a gu

25、est wonders whether he could smoke at the bar, what will you probably say?問(wèn):如果客人想知道他是否可以在酒吧吸煙,你會(huì)怎么說(shuō)?A: I will say “ I m sorry. But smoking is not allowed anywhere inside the bar.答:我會(huì)說(shuō):“對(duì)不起,酒吧內(nèi)不準(zhǔn)吸煙。”37. Q: What would you ask when the guest orders whisky?問(wèn):客人點(diǎn)威士忌時(shí)你會(huì)問(wèn)什么?A: I will ask “ Do you want it s

26、traight up or on the rocks?”答:我會(huì)問(wèn)“是現(xiàn)在打開(kāi)還是先放著”。38. Q: What is the duty of an Executive Chef?問(wèn):行政主廚的職責(zé)是什么?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.答:行政主廚決定菜單上的項(xiàng)目,協(xié)調(diào)食物和飲料的制作。39. Q: What will you do when the guest tells you that the

27、re s a miscalculatio問(wèn):當(dāng)客人告訴你賬單上有錯(cuò)誤時(shí),你會(huì)怎么做?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier s desk to correct it.答:我會(huì)仔細(xì)的和客人核對(duì)一下。如果有錯(cuò)誤,我會(huì)道歉,然后把賬單拿到收銀臺(tái)去改正。40. Q: What would you ask if the guest wants to settle his bill?問(wèn):如果客人想

28、結(jié)賬,你會(huì)問(wèn)什么?A: How would you like to pay? In cash, by credit card, or room charge?答:請(qǐng)問(wèn)你怎樣結(jié)賬?用現(xiàn)金,信用卡,還是房費(fèi)?41. Q: How do you make sure of the number of people in the dinner party?問(wèn):你怎樣確定宴會(huì)上的人數(shù)?A: How many people are there in your party?答:請(qǐng)問(wèn)你們一共有幾位?42. Q: How do you ask the guests who is paying for the di

29、nner?問(wèn):你如何問(wèn)客人誰(shuí)支付的晚餐?A: Do you want separated bills or just one single bill? / May I know who is paying, please?答:你想要分開(kāi)賬單還是一張賬單?/我可以知道誰(shuí)付款嗎?43. Q: How do you ask the guests to take their seats?問(wèn):你怎么叫客人入座呢?A: Would you please take your seats?答:麻煩您坐一下好嗎?44. Q: What do you ask to see if the guest would l

30、ike to have an aperitif before ordering?問(wèn):如果客人想點(diǎn)菜前開(kāi)胃酒你會(huì)怎么說(shuō)?A: Would you like an aperitif before you order? / Do you care for a drink before you order?答:您想先來(lái)點(diǎn)開(kāi)胃酒嗎?45. Q: If the guest complains that the soup is cold, what should you do?問(wèn):如果客人抱怨湯涼了,你該怎么辦?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.答:我會(huì)給客人道歉并答應(yīng)把湯收回,馬上給客人上一份新鮮的熱湯。46. Q: What question would you ask further when the guest orders coffee?問(wèn):客人點(diǎn)咖啡時(shí),你會(huì)問(wèn)什么問(wèn)題?A: Would you like yo

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