民航客艙服務(wù)實(shí)用英語(yǔ)試卷

1、10.備用航班20.廣播系統(tǒng)20162017學(xué)年第一學(xué)期期末考試民航客艙服務(wù)實(shí)用英語(yǔ)試卷（A）（時(shí)間90分鐘 滿分100分）（適用于領(lǐng)航專業(yè)學(xué)生）題號(hào)一二三四五六合計(jì)核分人復(fù)核人分?jǐn)?shù)閱卷 人、實(shí)用句型測(cè)試（20分，每題1分）閱卷人得分、短語(yǔ)測(cè)試（10分，每題分）閱卷人得分1.海關(guān)規(guī)定11.中轉(zhuǎn)旅客2.信用卡12.擺渡布3.胸口疼13.安全措施4.受傷區(qū)14.咨詢臺(tái)5.客艙壓力15.入境表格6.氧氣瓶16.移民檢查7.防沖撞姿態(tài)17.私人物品8.迫降18.到達(dá)大廳9.聯(lián)程航班19.報(bào)關(guān)物品1 .先生，您要購(gòu)買免稅商品嗎2 .我將為您算出匯率。3 .您最好躺下休息。4 .不用擔(dān)心，應(yīng)對(duì)這種情況我訓(xùn)

2、練有素。5 .您可以通過(guò)吞咽咀嚼糖果來(lái)減輕耳痛。6 .打擾了，廁所有人嗎7 .為了您的安全，請(qǐng)保持做好，系好安全帶。8 .我們機(jī)長(zhǎng)已經(jīng)決定緊急降落。9 .目前我們還沒有得到確切的離港時(shí)間。10 .我們遺憾的告訴您本次航班直飛哈爾濱不再在天津中轉(zhuǎn)。11 .我們將在長(zhǎng)沙待多久12 .我們必須等待直到廣州天氣好轉(zhuǎn)。13 .我們飛機(jī)正經(jīng)歷氣流顛簸。14 .我們當(dāng)然安全。15 .女士，感謝您的咨詢。16 .我確信它將會(huì)改善。17 .打擾了，先生，請(qǐng)您填一下這個(gè)表格好嗎18 .當(dāng)您通過(guò)海關(guān)時(shí)您將需要它.19 .請(qǐng)小心，讓我來(lái)幫您下飛機(jī)。20 .請(qǐng)注意您的腳下。三、閱讀理解題（20分）請(qǐng)把答案寫在題前橫線上

3、 閱卷人 得分1-5 6-10ACabin attendants need to see that passengers seat belt are fastened tightly and that no smoking rule is they will report the result of this check to the care must be taken in checking the belts of certain types of passengers especially the elderly,handicapped passengers,unaccompanied

4、 minorsand others.When there are infants among the passengers ,cabin attendants should ensurethat infants are seated so that there are sufficient oxygen masks for all thepassengers in the small children, it is recommended that a blanket be placed behind them so that the seat belt can hold them more

5、securely.Other checks that must be made are:confirming that all compartments, cars and containers are locked and that they are secured by stopped where these are fitted,confirming that window shades are open for take-off,and thatall trays are stowed and the seat backs are in the upright position.1.B

6、efore taking off cabin attendants do the safety check and inform of the result.A. the captainB. the purserC. the controllerD. the flight engineer2. When checking the seat belts of passengers ,cabin attendants should take special care of.A. the elderlyB. handicapped passengersC. Unaccompanied minors

7、D. All of the above3. Which of the following statement is not trueattendants can give the small children a blanket to place behind them.7. Which of the following is Not TrueA. The year before last was a good year for duty free sales.B. Last year was a good year for duty free sales.C. This year was a

8、 good year for duty free sales.D. This year is an uncertain year of sales.8. The region that showed biggest growth last year wasA. Asia B. European Union C. America D. Australia9.Duty free sales of the America are expected to reach the next year.A. 64,000,000,000 dollars B. 6,400,000,000 dollarsC. 6

9、40,000,000 dollars D. 64,000,000 dollars10.The optimistic sales incomes in the America will come fromA. Airports and airlines B. Border shopsC. Downtown shopsD. All of the above四、翻譯播音詞（20分）請(qǐng)把答案寫在題前橫線上閱卷人得分1.A女士們，先生們：我們將開始售賣免稅商品。我們接受現(xiàn)金提取卡和主流信用卡。預(yù)知詳情，請(qǐng)查閱您椅袋中的免稅品售賣雜志。謝謝！Ladies and Gentlemen, Our 1 shop

10、 will be open soon . We accept _2 3_must fasten their sear belts tightly when taking off. minors are permitted to travel by air alone.in an emergency,the infants can not have enough oxygen masks.4. Other “checks should be made before take -off except.A. Confirming that all compartments are locked.B.

11、 Confirming that all carts and containers are empty.C. Confirming that window shades are open.D. Confirming that all trays are stowed.5. For take-off, passengers seat belt should beA. in the upright position. B. inclined forwardC. Very cleanD. Kept balanceBDuty free sales are very important to repre

12、sent（ 占據(jù)）eight percent of the total world trade of duty free , last year represented a reduction（縮減）of % from the previous was a year of uncertain changes. After the strong sales of the previous two years, global duty and tax-free sales showed some decline （下降） .Although it is a global industry, the

13、re are major changes in performance in different regions （地區(qū)） for the world sales in the Asia region continued to grow slower than had been expected ,the elimination of tax free sales within the European Union had a dramatic effect on region that showed the biggest growth last year was the America .

14、Next year, sales are expected to reach US$billion. This optimistic（樂觀的） growth is wellspread among allchannels-airports,airlines,bordershops,downtownshops etc. duty free sales of the total world trade of duty free sales.A. Decline to eight percent B. Decreased by about eight percentC. Last year incr

15、eased by % D. Represent eight percentand major 4 further 6_, please _7_ to thesales 8_ in your _9 10_.Thank you !B女士們，先生們：很抱歉地通知大家，由于起飛機(jī)場(chǎng)天氣狀況不佳，航班無(wú)法準(zhǔn)時(shí) 起飛。請(qǐng)您坐在座位上等候進(jìn)一步的通知。 謝謝！Ladies and Gentlemen,We 1_ to announce that our flight has been _2 due to the poorweather 3 at the 4 airport .Would you please

16、 5_ in yourseat and wait for further informationThank you !C女士們，先生們：我們將在香港國(guó)際機(jī)場(chǎng)經(jīng)停。如果您繼續(xù)乘坐我們的航班，請(qǐng)您從地勤人員 處獲取您的登機(jī)牌并在登機(jī)口等候登機(jī)。您隨身攜帶的行李可以留在客艙中，但建議您帶好您的貴重物品。飛機(jī)將在此機(jī)場(chǎng)停留30分鐘。謝謝您的合作！Ladies and Gentlemen,We will _1 at Hong Kong International you continueThe flight with us, please obtain your _3 pass from the 4_

17、staffand wait for departure in the 5_ gate. You may leave your 6_ on the plane but take 7_ and important things with you. The plane will stop here for thirty _8.Thank you _9_ your 10.D女士們，先生們：由于飛機(jī)遇到不穩(wěn)定氣流，我們將暫停機(jī)艙內(nèi)的服務(wù)。天氣好轉(zhuǎn)之后，我們將繼續(xù)為您服務(wù)。對(duì)由此而帶來(lái)的不便，我們向您表示歉意。謝謝！Ladies and Gentlemen,Due to 1_ weather ,we ll

18、 2_ in-flight3 until theweather is clear.We re sorry for the 4 5.Thank you !五、將下列句子翻譯成漢語(yǔ)（20分）。閱卷人得分1 I am can t give you any the items we sell on board are marked prices.2 You are suffering from airsickness. Here is an airsickness bag.3 Excuse me,sir. May i ask you if you smoked in the lavatory or not4 Put on your life vests,but do not inflate it until you areoutside the aircraft.5 Im afraid that it may take 20 minutes for engineers to check The aircraft.6.May I interrupt you for some questio