ebay買家溝通郵件模板.doc

買家溝通郵件模板1. 當(dāng)收到買家的付款以后Dear valued customer,Your payment has been received for the following item. We will ship it within _ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.（中文：我們已經(jīng)收到了您訂購商品的款項。我們將在承諾的 個工作日內(nèi)為您發(fā)貨。商品發(fā)出后，您將會收到一封發(fā)貨提醒郵件，若您的訂單可以提供追蹤查詢，郵件內(nèi)亦會包含跟蹤號碼。）Two points for clarification:（中文：兩點(diǎn)聲明）1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you based on the actual shipping cost.（中文：關(guān)于運(yùn)費(fèi)：有的買家可能會認(rèn)為我們的運(yùn)費(fèi)偏高，其實不然，運(yùn)費(fèi)是根據(jù)實際運(yùn)輸成本來計算的）2. Shipping time: because you bought the item from the other side of the world, it will need to be shipped and the shipping period the seller has no control over the amount of time it will take the shipping company to deliver the item to you. What we can ensure is that the item is shipped within certain biz days as promised.（中文：運(yùn)送時間：因為您是跨國網(wǎng)購，所以商品的運(yùn)輸和派送時間較長且屬于賣家的不可控因素。但是我們可以保證我們的發(fā)貨是非常及時的。）Therefore, please DONT leave us with negative feedback. We wish your could give us positive ratings.（中文：因此我們希望您收到商品后給我們積極正面的而不是負(fù)面的評價。）Yours Sincerely,Seller Name or ID2. 當(dāng)物品發(fā)出以后A. 如果使用的掛號運(yùn)輸方式，如EMS或者掛號小包Dear valued customer,The postman just picked up your item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please dont hesitate to contact us.（中文：您訂購的商品已經(jīng)交付郵局，估計正常情況下該商品將在7到10個工作日送達(dá)。如果在上述時間內(nèi)您沒有收到貨的話，請及時與我們聯(lián)系。）Here is the tracking number of your parcel , and you can check the updated shipping information at www._.com.（中文：您的訂單包裹跟蹤號是 ， 您可以在 官方查詢網(wǎng)站 查詢包裹的物流狀態(tài)。）Here are some kind reminders on rating sellers postage time and shipping charge. We warmly welcome your feedback（中文：以下是關(guān)于如何評價賣家的貨物運(yùn)輸時間和物流費(fèi)用的溫馨提示。）1. When rating sellers on postage time, please rate the seller on the time it took us them to mail the item, not the time it took you to receive the item. Sellers should not be held responsible for delays in mail services, international customs delays or for the time it took for your payment to clear.（中文：在給賣家的運(yùn)輸時間評分時，請根據(jù)賣家在接到您的訂單后的發(fā)貨速度來評分，而不要根據(jù)您花了多場時間才收到貨來評分。您不應(yīng)該讓賣家來承擔(dān)發(fā)生郵局運(yùn)輸延誤、海關(guān)檢查延誤或者是您的款項到帳發(fā)生延誤等相關(guān)責(zé)任。）2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging material cost and a reasonable handling fee to cover the sellers time and direct cost associated with postage. For international transactions, you may also be responsible for possible duties, taxes, and customs clearance fees as requested by country laws.（中文：在給賣家的郵費(fèi)和訂單處理費(fèi)用評分時，請記住賣家有可能會收一部分與成本相關(guān)的包裝材料費(fèi)和一些合理的訂單處理費(fèi)。對于國際網(wǎng)購，您還需要做好承擔(dān)有可能出現(xiàn)的關(guān)稅以及一些與清關(guān)相關(guān)的費(fèi)用的準(zhǔn)備。）Thanks again for shopping with us and your great understanding. We sincerely hope our item and customer service can give you the best buying experience.Yours Sincerely,Seller Name or IDB. 如果使用的是不掛號小包Dear valued customer,The postman just picked up your item from our office. (We will write you another e-mail later to prove we shipped the item.) It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.（中文：郵局工作人員已取件（我們會給您一封單獨(dú)的發(fā)貨證明郵件）。正常情況下，您的商品預(yù)計將在14-21個工作日后達(dá)到。如果到時您沒有收到貨，請及時與我們聯(lián)系。）Here are some kind reminders on rating sellers postage time and shipping charge:（中文：以下是關(guān)于如何評價賣家的貨物運(yùn)輸時間和物流費(fèi)用的溫馨提示。）1. When rating sellers on postage time, please rate the seller on the time it took us them to mail the item, not the time it took you to receive the item. You should not hold sellers responsible for delays in mail services, international customs delays or for the time it took for your payment to clear.（中文：在給賣家的運(yùn)輸時間評分時，請根據(jù)賣家在接到您的訂單后的發(fā)貨速度來評分，而不要根據(jù)您花了多場時間才收到貨來評分。您不應(yīng)該讓賣家來承擔(dān)發(fā)生郵局運(yùn)輸延誤、海關(guān)檢查延誤或者是您的款項到帳發(fā)生延誤等相關(guān)責(zé)任。）2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging material cost and a reasonable handling fee to cover the sellers time and direct cost associated with postage. For international transactions, you may also be responsible for possible duties, taxes, and customs clearance fees as requested by country laws.（中文：在給賣家的郵費(fèi)和訂單處理費(fèi)用評分時，請記住賣家有可能會收一部分與成本相關(guān)的包裝材料費(fèi)和一些合理的訂單處理費(fèi)。對于國際網(wǎng)購，您還需要做好承擔(dān)有可能出現(xiàn)的關(guān)稅以及一些與清關(guān)相關(guān)的費(fèi)用的準(zhǔn)備。）Thanks once again for shopping with us. We sincerely hope our item and customer service can give you the best buying experience.Yours Sincerely,Seller Name or IDC. 寄出證明（作為無法在網(wǎng)上查詢的包裹的跟進(jìn)）Dear valued customer,Please find prove of items shipping in below picture. It is estimated to arrive in 14-21 days in normal conditions. If not, please do not hesitate to contact us. We shall do whatever we can to help you.Yours Sincerely,Seller Name or ID3. 貨物發(fā)出后的第10天（針對于無法在網(wǎng)上查詢的包裹）Dear valued customer,10 days have passed since your item was shipped. It should reach you very soon. In normal conditions, it takes around 10-21 days from China to USA（中文：距離貨物發(fā)出已經(jīng)10天了，您應(yīng)該很快就能收到您訂購的商品。正常情況下，中國到美國的貨運(yùn)時間是10-21天）When you receive it, we sincerely hope that you will like it and appreciate our customer services. If there is anything you feel unsatisfied with, please do tell us. This will help us know what we should do to help you as well as how we should improve.（中文：希望您到時候會喜歡我們的商品并滿意我們提供的客服。如果您有任何不滿意的地方，請務(wù)必告訴我們，以便我們知道如何能更好地為您服務(wù)。）If you are satisfied, we sincerely hope that you can leave us a positive comment, which is of vital importance to the growth of our small company.（中文：若您收貨后感到滿意，我們誠摯地希望您能給我們一個好評，因為這個對我們的業(yè)務(wù)發(fā)展是至關(guān)重要的。）PLEASE DO NOT leaves us negative feedback. If you are not satisfied in any regard, please tell us.Thanks once more for your purchase!Yours Sincerely,Seller Name or ID4. 貨物發(fā)出后的第20天（針對于無法在網(wǎng)上查詢的包裹）Dear valued customer,20 days have passed since your item was shipped. Have you received it? In normal conditions, it takes around 10-21 days from China to USA.（中文：距離發(fā)貨已經(jīng)20天了。您收到貨了么？正常情況下的到貨時間是10-21天。）If you havent received your item and this situation lasts to the 30th day, please do contact us. A FULL REFUND will be issued to you with NO EXCUSE. We do not want to give you a bad buying experience even when the shipping is out of our control.（中文：如果您在商品發(fā)出的30天后依然沒有收到貨，請務(wù)必與我們聯(lián)系。我們提供無條件的全額退款服務(wù)。盡管運(yùn)輸時間不是我們可以控制的，我們還是不能夠給您差的購物體驗。）But if you receive it, we sincerely hope you can leave us a positive comment if you like it and appreciate our customer services.Thanks once more for your purchase.Yours Sincerely,Seller Name or ID5. 包裹妥投后（針對于在網(wǎng)上查詢的到包裹）Dear valued customer,According the tracking information, the item has been successfully delivered to you. We sincerely hope you will like it and be satisfied with our customer services. If you have any concerns, please dont hesitate to contact us. We would like to do whatever