FAQ for DS中文翻譯稿.doc

FAQ for DSR/C 600/1000 Sliding gate opener （討論稿）黃色與紅色是句子的疑問及問題的提出(1) Question: The remote control does not emit any singleAnswer: Check the batteries are exhausted, if necessary replace.（2）Question: The gate opens, but doesnt close. What do I do?Answer: 1. The terminal 8 and 9 on control board should be shorted if the photocell beam system (optional) does not use.2. Check the connection of the photocell (if it is used). The LED will be ON if the connection is right.3. Check the continuity of the output receiver. The output of the receiver should be normal close （NC）if the beam is not blocked, it would change to normal open（NO） if the beam is blocked.(一般用戶可以檢測(cè)這個(gè)常開或常閉嗎？)4. Please ensure the beam is not blocked if there is no problem during above 2,3 steps.5. Short the terminal 8 and 9, and then try to operate the gate.問題：門只能開不能關(guān)，我該怎么做？答：1. 如果沒有使用紅外（可選件）的話，請(qǐng)確?？刂瓢迳系亩俗?和9被短接2. 如果使用了紅外，請(qǐng)檢查紅外的接線，如果連接正確的話，紅外LED指示燈會(huì)亮3. 檢查紅外接收器輸出端的連續(xù)性，如果紅外沒被擋住則是常閉（NC），如果紅外被擋住則會(huì)變成常開（NO）。(一般用戶可以檢測(cè)這個(gè)常開或常閉嗎？)4. 如果在上面兩個(gè)步驟中沒有存在問題，那么就要確保紅外線沒有被阻隔5. 不用紅外，短接端子8和9，然后再試（3）Question: The motor PWR LED is off and motor doesnt run when I plug the gate opener into power. What do I do?Answer:1. Make sure that the power cord is properly plugged into the mains outlet. Check if the input voltage of machine is same as local AC power. If the voltage measures “0”, the power cable may be damaged.2. Check if the output voltage of the transformer is 24Volts AC. If the voltage measures “0”, the transformer may be overheated or damaged. Turn power off and allow transformer to cool for several minutes then reset. Replace the transformer if the symptom still exists.3. Check the fuse is blown in the control board; if necessary, identify the reason for the failure and then replace a new one. 問：當(dāng)將機(jī)器插上電源，機(jī)器不工作，控制板LED電源指示燈不亮，我該怎么辦？答：1.檢查機(jī)器輸入電壓是否與當(dāng)?shù)厥须娨恢?。如果電壓檢測(cè)為0，那么電線可能有損壞2.檢查變壓器的輸出電壓是否為24V交流電。如果電壓測(cè)試為0，變壓器可能過熱或損壞。切斷電源讓變壓器冷卻幾分鐘之后再重新通電。如果故障依然存在，那就更換一個(gè)變壓器3.請(qǐng)檢查保險(xiǎn)絲是否損壞，如有必要請(qǐng)查出原因并更換之。 (4) Question: The PWE LED is on , but gate opener didnt work in both directions or move one direction only. What do I do? Answer: The most problems are caused by wrong connection photocell terminal or wrong connection of two magnetic steel components /limit switches. Please diagnose the trouble as following step: 1. Check the terminal 8 should be shorted with terminal 9 by a jumper wire if the photocell doesnt be used. Please reset this jumper wire if it is loss. 2. Then plug the power to test the motor run in the case that the magnetic limit switch of machine doesnt sensed by magnetic steel components). Disconnect the wires of the motor from terminal 1 and 2. Connect the wires to the terminal 16 and 17 directly, the motor should run, and then exchange the wires, the motor should run in the opposite direction. If motor run well, the probably problem is caused by magnetic switch.3. Check if the magnetic limit switch is proper connected, any one of three wire from limit switch is disconnected will lead the gate opener failure. Pay attention to the higher magnetic component in left side gate from view of property. If the connection of limit switch is well, probably the limit switch is failure.問：PWE LED 是亮的，但門往兩個(gè)方向都不動(dòng)或只朝一個(gè)方向運(yùn)動(dòng)，我該如何辦?答：大部分問題的發(fā)生由錯(cuò)誤的紅外線接線,或者磁鐵或磁開關(guān)的錯(cuò)位連接。按照下列步驟診斷故障：1檢查是否使用紅外線或紅外端子是否被短接好。2兩個(gè)磁開關(guān)都沒被感應(yīng)到的情況下再上電試試,如果電機(jī)運(yùn)轉(zhuǎn)正常, 說明問題可能出在磁開關(guān)上。3請(qǐng)檢查磁開關(guān)的接線是否都完好 ,任何三根限位開關(guān)里的一根線段落均會(huì)照成機(jī)器的故障。確保高低磁鐵組件分別安裝在門左右側(cè).如果接線是好的,那么限位開關(guān)本身可能發(fā)生問題了.(5) Question : I re-learn the remote control ,but the gate opener didnt work, what do I do? Answer: The opener couldnt re-start as soon as the magnetic limit switch has been sensed. Please make sure the magnetic steel components dont on the gate opener position before machine is plug into power.問題: 我重新學(xué)習(xí)了遙控器, 但門機(jī)不工作,怎么辦？回答：一旦限位開關(guān)被感應(yīng)，機(jī)器就無法重新啟動(dòng)。確保在重新上電前磁鐵組件不與門機(jī)在一個(gè)位置上. （6) Question: The magnetic switch of machine shouldnt be sensed by magnetic steel components during I test whether the motor run well or re-start the opener after reprogram the remote, what do I do? Answer: Plug off the power firstly, open the clutch device by the emergency key, and then push the gate by hand to keep the gate central is located in the opener position. The magnetic switch couldnt be sensed when the gate opener is located in the central of gate before power on.問題: 當(dāng)我測(cè)試門機(jī)電機(jī)是否會(huì)運(yùn)轉(zhuǎn)或重新學(xué)習(xí)遙控器后重啟機(jī)器時(shí), 需要確保磁開關(guān)不應(yīng)當(dāng)被感應(yīng)，但我應(yīng)當(dāng)如何去做? 回答： 關(guān)閉電源,并用緊急鑰匙請(qǐng)打開離合裝置，手動(dòng)將門推至門中心處于門機(jī)位置。通電前,只要門中央處于門機(jī)位置,磁開關(guān)就不會(huì)被感應(yīng)。 （7）Question: I guess that probably problem is caused by limit switch, how can I confirm it?Answer：1. Check the connection of the opener; ensure the wires of limit switches have been connected tightly.2. Check if the higher/lower magnetic steel components are in the left /right side gate from view of property accordingly.3. Check if the limit switch is defective. Use a jumper wire to short the terminal 4 with terminal 3 and terminal 5 on the control board, try to operate again to check if the failure disappears. The open limit switch is defective if the open failure disappears; please replace it by new one. The close limit switch is defective if the close failure disappears; please replace it by new one.4. Check if the limit switch is defective. Use a jumper wire to short terminal 4 with terminal 3 and 5, and then use a keying device to operate the opener, replace the higher limit switch if the motor couldnt run in clockwise direction, and replace the lower limit switch if the motor couldnt run in counter-clockwise direction.以上3，4兩段是同樣的意思，但哪個(gè)更合適？問題：我猜測(cè)限位開關(guān)壞了,但如何去證實(shí)呢?回答：1. 檢查機(jī)器的連線，確保所有導(dǎo)線都能夠緊密連接2.檢查是否高裝/低裝的磁鐵組件安裝在門機(jī)的左/右側(cè)（從門內(nèi)往外看） 3.檢查限位開關(guān)是否有缺陷,使用跳線分別將端口3、5與端口4短接，重新操作，看故障是否消失。如果開門故障消失則開門限位開關(guān)有問題。如果關(guān)門故障消失則關(guān)門限位開關(guān)有問題：請(qǐng)更換新的限位開關(guān)。4用一個(gè)鑰匙代替高位置或低位置限位開關(guān)，看電機(jī)是否順時(shí)鐘或反時(shí)鐘旋轉(zhuǎn)，如果不行,就是限位開關(guān)壞了,要更換以上3，4兩段是同樣的意思，但哪個(gè)更合適？（8）Question: Motor dont run. PWR LED is on when I operate the push button or wired keypad. How do I solve this?Answer: Adopt to following step to judge which the problem caused from, control board or push button/wired keypad ?Use a jumper wire to short the terminal 10 and 11 temporarily to operate the gate opener. The control board is ok If the gate works. Please re-connect the push button and wired keypad or replace them by new one.問：當(dāng)我使用門控開關(guān)或者有線面板的時(shí)候控制板LED電源指示燈是亮的，但是電機(jī)不轉(zhuǎn)，我該怎么辦？答：首先我們要按照如下步驟判斷問題究竟出在控制板還是門控開關(guān)和有線面板。用一根電線瞬間短路端口10和11來操作開門機(jī)，如果機(jī)器工作了，就說明控制板沒有問題,那就重新連接門控開關(guān)和有線面板或?qū)⑵涓鼡Q（9）Question: The gate begins to open or close but stops and reverses after a couple of seconds. What do I do ?Answer:1. Check that there is no obstruction in the gate travelling path.2. The stall force has been set to too small; please turn the potentiometer clockwise to increase the stall force.3. Check if the gate slides freely with little effort. There may be a problem with the track or gate parts.問題：門在運(yùn)行后幾秒鐘內(nèi)會(huì)自動(dòng)停止或反彈，我該怎么做？回答：1.檢查在門的運(yùn)動(dòng)軌跡上是否有障礙物2.遇阻反彈力設(shè)置的太小，請(qǐng)調(diào)節(jié)電位器來增大遇阻停止和反彈的力3.在不帶開門機(jī)的時(shí)候，用手輕推門，看門體是否可以靈活運(yùn)行。如果門體在運(yùn)行中阻力很大，請(qǐng)檢查軌道和門部(10)Question: What should I do when the gate cant open in the adjusted position? Answer:Increase the stall force via turning the potentiometer A and B to clockwise direction.If problem still exist, please power off the operator to adjust the settings (push the DIP switch3,4,5 to OFF) to cancel the soft stop function or short the soft stop period, the restart it to operate the gate to run for 2 full cycles (from full open position to full close position ) to store your set. 問：機(jī)器開門開不到位，我該怎么辦？答：通過朝順時(shí)針方向旋轉(zhuǎn)定位器以增大開門力.如果問題依然存在，操作閘門運(yùn)行2周期（從全開位置轉(zhuǎn)到全閉位置）來儲(chǔ)存您的設(shè)定請(qǐng)關(guān)掉電源，調(diào)節(jié)設(shè)置（推3 , 4 , 5，開關(guān)至關(guān)閉位置）取消緩?fù)Ｖ构δ?，然后重新啟?dòng)（11）Question: Gate sometimes open unexpectedly but no control device has been pressedAnswer：1. There could be interference in the control board. Erase all of remote controls entry code，then re-program (re-learn) the remote controls code to operate the gate. 2. Check if the push button wire is longer than 10 meter. Only use STP (Shielded Twisted Pair) if length of your push button wire is longer than 15 meters. 問題：在控制裝置沒有使用的情況下，有時(shí)候門竟然毫無征兆的打開。回答：1. 這可能是在控制板中存在有干擾，刪除所有已學(xué)習(xí)遙控器的記憶，然后重新學(xué)習(xí)遙控器。2. 檢查下墻壁開關(guān)的電線是否長于10米，如果你的開關(guān)線長度大于15米最好能使用屏蔽雙絞線（12）Question: Remotes fail to learn. What do I do?Answer：1. Check if battery of the remote is exhausted.2. Press and release the learn button, the REM LED light will be on, then press the key in the remote twice in 2 seconds, the REM LED light will flash for 4 seconds if learning has succeeded. (The remote will fail to learn as soon as the interval between two pressing is longer than 2 seconds)問題：遙控器不能學(xué)習(xí)，那我該怎么做？回答：1. 檢查遙控器電池的電能是否已經(jīng)消耗了。2. 當(dāng)按下學(xué)習(xí)鍵時(shí)REM LED燈會(huì)亮，要在兩秒鐘之內(nèi)連續(xù)兩次按下遙控器的按鈕，如果學(xué)習(xí)成功的話，REM LED燈會(huì)持續(xù)閃爍4秒鐘然后熄滅。（一定要在兩秒鐘之內(nèi)按下遙控器按鈕兩次，否則遙控器會(huì)學(xué)習(xí)失?。?3）Question: Wireless keypad fails to learn. What do I do?Answer：1. Check if the battery of keypad is exhausted.2. When the REM LED light is on, you should press the “ENTER” button once within 2 seconds to learn the keypad. the REM LED light will flash for 4 seconds if learning has succeeded. Default password is “888888”. You can press “* 8 8 8 8 8 8 ENTER” in sequence to operate the opener.3. Refer to the keypad manual, pull the antenna out and repeat “l(fā)earn”.問題：無線面板無法學(xué)習(xí)，我該怎么辦？回答：1. 檢查無線面板的電池是否沒電了2. 當(dāng)REM LED燈亮?xí)r，你要在兩秒之內(nèi)按下“enter”鍵來學(xué)習(xí)無線面板。如果學(xué)習(xí)成功的話，REM LED燈會(huì)持續(xù)閃爍4秒鐘然后熄滅。默認(rèn)密碼是“888888”，你可以連續(xù)按“* 888888enter”來操作開門機(jī)。3. 查看無線面板的說明書，拔出天線并且重新“學(xué)習(xí)”。（14）Question: Wireless keypad fails to change the password. What do I do?Answer：1. The password of the keypad must be 6-digit code.2. You can press “* 8 8 8 8 8 8 #” in sequence to enter the changing password step, the REM LED light will be on; press a 6-digit new password then press “#” to confirm the operation, the REM LED light will flash for 4 seconds if changing has succeeded.問題：無線面板更改密碼失敗，我該怎么辦？回答：1. 無線面板的密碼必須是六位數(shù)2. 你需要連續(xù)的按“*888888#”來進(jìn)入更改密碼步驟，REM LED燈會(huì)亮，然后輸入六位數(shù)新密碼然后再按“#”來確認(rèn)操作，如果更改密碼成功的話，REM LED燈會(huì)持續(xù)閃爍4秒鐘然后熄滅。（15）Question: I forgot the password of the wireless keypadAnswer：You can re-learn the keypad to set the password back to factory default code(888888).問題：我忘記了無線面板的密碼回答：你可以重新學(xué)習(xí)無線面板，密碼將恢復(fù)到出廠設(shè)置“888888” （16）Question: Gate wont open or close properly after the push button is pressedAnswer：1. Check if the wire connection is loose.2. The push button has been failed. Please replace with a new one.問題：在按下門控開關(guān)的時(shí)候，門不能正確開或者關(guān)?；卮穑?. 檢查下看看導(dǎo)線是否斷開連接2. 門控開關(guān)已經(jīng)失效，請(qǐng)更換（17）Question: I can hear the motor is running, but the gate dont move.Answer：The clutch may be not engaged. Use the triangular key to engage the opener.問題：我能夠聽到電機(jī)在轉(zhuǎn)動(dòng)，但是門卻完全不動(dòng)回答：離合器可能沒有合上，用三角鑰匙將離合器合上（18）Question: It is hard to turn the Emergency release key.Answer：1. Please move the gate to release pressure on clutch shaft.2. Check to make sure all parts are lubricated properly.問題：離合鑰匙很難擰動(dòng)回答：1. 請(qǐng)移動(dòng)門，來釋放離合軸上的壓力2. 檢查下確保所有部件的潤滑良好（19）Question: My gate system doesnt work during freezing temperatures. What do I do?Answer： Increase the stall force in control board to meet the need to move the gate. Clean up the ice mass or snow on the track and gate parts.問：開門機(jī)在零度左右的時(shí)候不能工作，我該怎么辦？答：增大遇阻停止和遇阻反彈力，讓門能夠移動(dòng)。清除軌道和門部件上的冰雪，（20）Question: I brought the Full Kit one year ago, but the gate opener cant work through the back up battery (7AH) when the AC power is not available today. The 20 watt solar panel is going well to make the 50-200 ma current so I worry the battery is faulty. Now what do I do?Answer: The lead-acid battery is such product which is very delicate, difficult to serve. Its the best method is to be used every day. The battery should be charged in time as soon as battery power consumption. However, if long-term is not used, then battery life will be reduced. It is similar to the start battery in car, you will have experience, if not used for long car, can not easily start the engine ignition, because the battery has expired.The battery will be seldom used if the local power grid is very stable In this case, the battery probably fail within 6-12 months. Need to be replaced as a consumable part. .Please check if the solar controller LM117 has been installed between the solar panel and battery to prevent the over charge from solar