Business_Engish-公司結構介紹.ppt

1、,Loading ,Trade,enter,Presentation Of A Company,CEO : chief executive officer 首席執(zhí)行官 chairman of the board of directors 董事長 VP: vice president 副總裁 general manager 總經理 . . .,Common business titles in English,Hierarchical pyramid structure 層級制金字塔結構 Flat management structure 扁平化的管理結構 Flexible company wi

2、th projected-based teams 有項目小組構成的靈活公司體系,Types of company structure,Managers 經理 Secretary 秘書 Sales (department) 銷售部 Account department 客戶部 Customer service department客服 Public relations 公關部.,Different Departments,A manager Be responsible for the main activities of the company such as manufacturing an

3、d sales (負責公司制造、銷售等主要業(yè)務) Make decisions 決策Make plans 制定計劃.,Functions Of Different Departments,Common business titles in English,CEO : chief executive officer 首席執(zhí)行官 chairman of the board of directors 董事長 VP: vice president 副總裁 general manager 總經理 deputy general manager 副總經理 assistant manager 副經理助理,pe

4、rsonal / human resources manager人事部經理 director of the financial section 財務主管 marking manager 營銷部經理 administrative manager 行政部經理 sales manager 銷售部經理 public relations manager 公關部經理 production manager 生產部經理,Types of company structure 公司結構類型,Hierarchical pyramid structure 層級制金字塔結構，即層級制組織結構，是公司組織結構形式之一。這

5、種結構的特點是，公司內部功能齊全，科室設置完備，公司組織層次多，機構呈縱向垂直構架。自上而下逐級授權，自下而上逐級匯報，信息流通緩慢，溝通渠道有限，多重領導，效率低下。 Flat management structure 扁平化的管理結構， 公司組織結構形式之一。公司經理即公司所有人，這類企業(yè)通常是小型公司。組織結構簡單，機構呈橫向扁平設立，信息反饋環(huán)節(jié)少，效率高，管理層對經營環(huán)節(jié)既不失去控制，又能使企業(yè)反應迅速。及時反饋信息保證了有效管理和競爭優(yōu)勢。與Hierarchical management structure 層級制管理結構相對。 Flexible company with proj

6、ected-based teams 有項目小組構成的靈活公司體系。由基于信息技術、自我管理、分工明確的任務小組或者事業(yè)單位構成，公司組織機構呈現(xiàn)靈活機動的特性，該組織機構按項目小組設立，各項目小組或者事業(yè)單位直接對分管總經理負責。既能有效管理龐大復雜的層級制組織結構，又可以保持企業(yè)家式新興公司的快速反應。信息技術作為該組織結構協(xié)調管理和決策反饋的中樞。,Different Departments,Functions Of Different Departments,Managers 經理,Be responsible for the main activities of the company

7、 such as manufacturing and sales (負責公司制造、銷售等主要業(yè)務) Make decisions 決策 Make plans 制定計劃 Handle difficult situations at work 解決工作難題 Deal with problems and complaints 處理投訴 Sign contracts 簽訂合同 Monitor expenses claims 檢查核實報銷單,Secretary 秘書,Make / answer telephone calls接打電話 Make/ take notes, minutes and messa

8、ges deal with files and correspondence 負責會議記錄和電話留言等 Write memos and reports 處理文件、信函 Work at computer for word processing 起草、備忘錄以及報告等 Receive guests and visitors 用電腦進行文字處理 Arrange meetings 安排會議 Make appointments 安排來訪預約,Sales department 銷售部,Launch marketing promotions 舉辦促銷活動 Introduce products 推介產品 De

9、monstrate products 演示產品 Take care of complimentary presents 負責促銷贈品工作 Persuade customers to buy 說服顧客購買商品 Launch campaigns 組織商品推銷活動 Place advertisements 刊登廣告 Advertise products 為商品做廣告 Bargain about price 討價還價 Offer discount 提供促銷折扣,Public relations 公關部,Talk to the press and the public 與新聞媒體和公眾交流 Commun

10、icate information from the company 向外界披露公司信息 Give away publicity products 贈送宣傳品 Entertain business clients 招待客戶 Alter/ create / develop/ establish/ improve/project/promote corporate image 改變/創(chuàng)立/發(fā)展/建立/改善/突出/推廣企業(yè)形象,Account department 客戶部,In charge of development and maintenance of the companys busines

11、s resources 負責公司業(yè)務資源的開發(fā)及維護 Engage in planning and organization of corporate hospitality events 負責大型企業(yè)公關活動的策劃與組織 Analysis and understand the market 分析業(yè)界動態(tài)，了解市場行情。 Personalize offerings 提供個性化服務 Pass demands and suggestions from the clients to the company and communicate information from the company 把客

12、戶的想法和需求傳達給公司，再把公司相關信息傳達給客戶 Anticipate customer wants 預測顧客需求 Keep clients and the company in good relationship 使客戶與公司之間保持和諧/良性的合作關系,Customer service department 客服部,Deal with customers calls and solve problems 處理客戶來電，解決客戶問題 Accept repairs and deal with customers complaints 接受維修業(yè)務和處理客戶投訴 Communicate ti

13、mely with customers 與客戶及時進行溝通 Offer a comprehensive and convenient after-care service 提供全面便捷的售后服務 Offer a full professional after-sales service 提供整套的專業(yè)售后服務 Undertake installation and testing tasks from the company 負責承擔公司分配的安裝/調試任務 Offer training to users technical staff 為用戶技術人員提供培訓服務,Accounts depart

14、ment 會計部,Make / work out budget 制定收支預算 Keep accounts 完成會計記賬 Deal with financial matters 處理各種財務事項,Personnel / human resources department 人事部,Recruit / hire new staff 招聘新員工 Interview applicants 面試申請者 Promote staff 晉升員工職務 Train staff 培訓員工 Fire staff 解聘員工 Retire staff 辭退員工 Deal with relationships betwee

15、n management and work force 協(xié)調管理層與員工的人事關系,R&D department 策劃部,Do market research 進行市場調查 Do product research 進行產品調查 Design a product 設計/ 策劃產品 Carry out/ perform / conduct experiments 開展新產品試驗 Customize a product 根據顧客的具體要求研制產品,Production department 生產部,Plan and organize operations 計劃和組織生產 Prepare operat

16、ional schedules 編制生產經營作業(yè)計劃 Schedule projects and deal with plant maintenance 安排項目以及負責設備運行 Coordinate manufacturing activities to ensure production and quality of products meet specifications 協(xié)調生產活動，保證產品生產質量符合要求 Observe workers to ensure compliance with standards 監(jiān)督檢查員工按照標準進行生產。,Dispatch department 倉儲部,Manage inventories 管理庫存 Make/ receive and manage sales orders 接受銷售訂單，管理銷售訂單。 Handle the receipt, storage and issue of stock 接收產品入庫，發(fā)貨 Prepare and check orders to go out to shops 根據訂單備貨和驗貨 Deliver goods 送貨,Purchasing department 采購部,Select supp