2024年中考英語書面表達(dá)類型模版與能力拔尖（全國）10.投訴信（解析版）

備戰(zhàn)2024年中考英語書面表達(dá)類型模版與能力拔尖必備10投訴信【真題示例】（2020·浙江·九年級期中）假如你是李濤，前天你收到了淘寶（Taobao）網(wǎng)上買的一件T恤，結(jié)果打開發(fā)現(xiàn)物品和你買的不對稱?，F(xiàn)在你要向店主寫一份投訴信，根據(jù)表格內(nèi)容說明情況，并要求給予調(diào)換。你的地址是杭州市解放路118號，電詞數(shù)：80詞左右。BoughtReceivedSizeMLColorRedBlueMaterialCottonDacron（滌綸）Dearshopkeeper,MynameisLiTao.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiTao【參考范文】Dearshopkeeper,MynameisLiTao.IboughtaT-shirtinyourshopthedaybeforeyesterday,butIfoundtheT-shirtthatIreceivedwasnottheoneIbought.TheT-shirtthatIwantedwasred,butyousentmeablueone.ThesizeoftheT-shirtIwantedwasM,buttheT-shirtIreceivedwasL.What’smore,thematerialoftheT-shirtwasdifferent,too.IwantedacottononebutIreceivedadacronone.IhopeyoucanexchangetheT-shirt.Myaddressis118JiefangRoad,Hangzhou,andmytelephonenumberiThankyou.Yours,LiTao【寫作解析】這是一篇書信作文。要求根據(jù)和提示的內(nèi)容完成作文。寫作時(shí)要注意語句通順，語意連貫，緊扣要點(diǎn)，注意句子之間的連接與過渡，要注意涵蓋所給提示。例文點(diǎn)評：例文采用兩段式；時(shí)態(tài)綜合運(yùn)用一般現(xiàn)在時(shí)和一般過去時(shí)；將題目要求的要點(diǎn)都很好地融入到文章當(dāng)中。高分亮點(diǎn)：短語：sendsbsth；thesizeof；What’smore；thematerialof等。句型：IboughtaT-shirtinyourshopthedaybeforeyesterday,butIfoundtheT-shirtthatIreceivedwasnottheoneIbought.IhopeyoucanexchangetheT-shirt.【必背句式】1.投訴內(nèi)容。一般放在信的開頭。常用的表達(dá)法有：Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...2.投訴原因。一般講述對商品質(zhì)量或售后服務(wù)不滿意的地方。常用的表達(dá)法有：Whenwechecked...,wenoticed...WhenItook...outofthebagandexamined...closely,Ifound...WhenIunpacked...andtriedtouseit,itdidnotwork.3.希望得到的結(jié)果。常用的表達(dá)法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...【模版示例】模板①Date,Dear…,Iamwritingtocomplainabout…（交代具體的是由及其起因等）Itrustyouwilltakemycomplaintsseriouslyand...（交代自己的要求）Ifitisnotproperlysettled,Iwouldaskyoutogivebackmymoney,orIwouldcomplaintotheconcernedauthorities.Yourssincerely,.......（落款簽名）模板②Date, Dear…,IamwritingtoinformyouthatIfind…（所針對的物件等）unsatisfactory…..（簡述事由及個(gè)人的要求等）Ihopeyouattachimportancetothismatter,andhelpsettleitassoonaspossible.Yourssincerely,...（簽名）【突破策略】一、投訴信的具體細(xì)節(jié)①首段：注意客觀禮貌a.自我介紹;b.引出投訴內(nèi)容c.表明目的要求。②主體：展開說明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。a.詳細(xì)說明情況，中肯提出問題;b.提出改進(jìn)建議，表明希望如何解決;c.拓展題目內(nèi)容，尤其要強(qiáng)調(diào)如何問題不解決所帶來的后果。③尾段：提出解決方案，不用展開，注意公平公正、禮貌原則。a.表達(dá)強(qiáng)烈愿望，希望上述問題得到迅速恰當(dāng)?shù)慕鉀Q;b.有時(shí)可就問題的解決限定時(shí)間;c.對有關(guān)人員的努力表示感謝;d.希望盡快得到滿意答復(fù)。二、投訴信的框架文章的整體框架按照上述標(biāo)準(zhǔn)進(jìn)行，具體到?jīng)]一句的把握則如下：第一部分：提出抱怨并表示遺憾(1)很抱歉打擾您，但我必須鄭重提出投訴。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.(2)我很遺憾地告訴你投訴有關(guān)…….的事由。Iamsorrytotellyouthatthereshouldbecausetocomplainabout…(3)我真的很討厭抱怨，但最近有一件事情確實(shí)令人煩心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.（4）I’mwritingtobringyourattentiontotheproblemsIhavehadwith…第二部分：闡述問題發(fā)生的經(jīng)過第三部分：指出問題引起的后果(1)噪音影響我的睡眠，使得我在上班時(shí)間無法集中精力。結(jié)果這些天我已經(jīng)搞錯(cuò)了好幾次ThenoisedisturbsmysleepsothatIcan’tconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.(2)在這樣(嘈雜)環(huán)境下我無法進(jìn)行研究，我需要一間安靜的房間。FormethisenvironmentisverydifficulttomakestudiesandIneedaquietroom.第四部分：提出批評及處理的意見或敦促對方采取措施(1)我認(rèn)為是你認(rèn)識到……的時(shí)候了。Ithinkit’shightimethatyourealized….(2)我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類差錯(cuò)不再發(fā)生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.(3)我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.(4)坦率地所，我不再準(zhǔn)備忍受這種狀況。Frankly,Iamnotpreparedtoputupwiththesituationanymore.(5)如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.(6)Ihopeyouwilltakestepstorectify（改正）thissituationsoon.(7)Itishightimeyoutooksomemeasurestosolve…(8)Isincerelyhopesuchthingswillnevertakeplaceagain.(9)Youmustrectifythesituation,orIwilltakeittothecourt.(10)Ifyoucan’tgivemeasatisfactoryanswer,IwillcomplainittotheConsumerAssociation【寫作演練】1．假設(shè)你的機(jī)器人壞了。請你給機(jī)器人商店的經(jīng)理寫一封投訴信，要求退貨、退款。內(nèi)容要點(diǎn)：1.上個(gè)月，你從機(jī)器人商店買了一臺名叫Goldfish的機(jī)器人；2.回家僅僅使用了一個(gè)月就出故障了；3.電池僅持續(xù)兩天，每天只肯工作三小時(shí)……4.去過機(jī)器人商店，但是沒有得到回復(fù)；5.要求退款、退貨。要求：1.投訴信須包含所給內(nèi)容要點(diǎn)，要求語句通順、意思連貫；2.第3要點(diǎn)須用2—3句話展開合理想象，作適當(dāng)發(fā)揮；3.詞數(shù)90左右，投訴信的開頭和結(jié)尾已給出，不計(jì)入總詞數(shù)。4thMarch,2018RobotShop25RiverStreetDearSirorMadam,_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________I’mlookingforwardtohearingfromyou.HuQuan【參考范文】4thMarch,2018RobotShop25RiverStreetDearSirorMadam,Lastmonth,IboughtarobotnamedGoldfishinyourrobotshop.ButitwentwrongonlyonemonthafterIgotitback.Thebatteriescanonlylastfortwodays.Anditcanonlyworkforthreehoursaday.Theroomisalwaysinamessthoughitisdesignedtodohouseworkforitsmaster.Whatisworse,itknockseverythingover.Ihavebeentoyourrobotshop,butthereisnoreply.IhopeIcanreturnittoyourshopandhavemymoneyback.I’mlookingforwardtohearingfromyou.HuQuan【寫作解析】1.題干解讀：本文屬于書信寫作，按記敘文格式來寫。根據(jù)題目要求，內(nèi)容要點(diǎn)要依次寫出來，特別是第三點(diǎn)要用兩到三句話展開敘述。2.寫作指導(dǎo)：本文主要采用第一人稱單數(shù)敘述故事，在敘述購買過程采用一般過去時(shí)，描述機(jī)器的使用現(xiàn)狀主要采用一般現(xiàn)在時(shí)。寫作時(shí)直接按內(nèi)容要點(diǎn)敘述相關(guān)事件，注意簡單扼要，表達(dá)時(shí)傾注情感，要體現(xiàn)投訴不滿的情緒。2．假設(shè)你叫王平，一個(gè)月前在一家商店買了一部手機(jī)，但這部手機(jī)現(xiàn)在出現(xiàn)了很多問題。請根據(jù)下表內(nèi)容，用英文給商店寫一封不少于90詞的投訴信。開頭已經(jīng)給出，但不計(jì)入總詞數(shù)。投訴項(xiàng)目問題你的要求電池期待能夠持續(xù)待機(jī)至少兩天，但現(xiàn)在不到一天就得充一次電（chargethephone）更換一部新手機(jī)內(nèi)存僅存放了大約六十張照片，手機(jī)卻經(jīng)常顯示內(nèi)存已滿揚(yáng)聲器（speaker）打電話時(shí)根本聽不清楚對方講話其他問題時(shí)常死機(jī)DearSir/Madam,________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【參考范文】DearSir/Madam,Onemonthago,Iboughtamobilephonefromyourshop.HoweverI’mnotsatisfiedwithitatall.Firstofall,I’munhappywithitsbattery.Ihopeitcanlastforatleasttwodays,butnowIhavetochargethephonelessthanaday.Second,Istoreonlyaboutsixtyphotosinthephone,butitalwaysshowingthat