新星級酒店服務(wù)手冊

PAGEPAGE26星級酒店服務(wù)手冊目錄總經(jīng)理致辭大堂服務(wù)GRANDLOBBYSERVICES1．大堂經(jīng)理AssistantManager2．問訊∕留言Information∕Message 3．預(yù)訂∕接待Reservation∕Reception4．收銀∕結(jié)賬Cashier5．信用卡CreditCard6．退房時間Check-outTime7．客房門卡RoomCard8．行李服務(wù)LuggageService9．大堂保險箱LobbySafebox10．商務(wù)中心BusinessCenter11．商場ShoppingCenter12．殘疾人士設(shè)施HandicappedFacilities13．著裝Dressing14．停車Parking客房服務(wù)GUESTROOMSERVICES1．客房中心HousekeepingCenter2．房間清潔服務(wù)RoomCleaning3．房間夜床服務(wù)Turn-downService4．洗衣服務(wù)LaundryService5．小酒吧Mini-Bar6．房間加床服務(wù)ExtraBed7．送餐服務(wù)RoomService8．擦鞋服務(wù)Shoes-shineService9．叫醒服務(wù)Wake-upCall10．飲用水DrinkingWater11．電話Telephone12．電吹風(fēng)HairDryer13．冰塊IceCube14．電熨斗/燙衣板Iron/IronBoard15．房間保密/電話免打擾KeeptheRoomNumberSecret/AvoidBeingDisturbed16．失物招領(lǐng)LostAndFound17．電視節(jié)目TVChannel18．網(wǎng)上漫游InternetService19．空氣調(diào)節(jié)AirConditioner20．電源總開關(guān)EnergySaver21．電源說明PowerSupply22．無煙樓層Non-smokingfloor23．緊急情況Emergency餐飲服務(wù)FOOD&BEVERAGESERVICES1．宴會預(yù)訂BanquetReservation2．大堂吧LobbyBar3．西餐廳WesternRestaurant4．行政酒廊ExecutiveLounge5．中餐廳ChineseRestaurant6．會議室ConferenceRoom7．送餐服務(wù)RoomService會館服務(wù)HEALTH&ENTERTAIMENTSERVICE1．游泳館SwimmingPool2．健身房GymnasiumCenter3．棋牌室ChessandMahjongRoom安全指南SAFETYDIRECTORY1．遵守措施complywiththemeasures2．賓客注意事項Guest’sNotices3．安保Safeguard4．火警FirePrevention5．火警須知Firealarmnotice電話指南TELEPHONEDIRECTORY1．撥打客房電話RoomtoRoomCalls2．撥打外線電話OutsideCalls3．國內(nèi)直撥電話DDDCalls4．國內(nèi)、國際直撥須知IDD&DDDServiceGuide客房物品有償價格表GESTROOMITEMSPAIDAPRICELIST銀盛國際酒店熱忱歡迎閣下光臨尊敬的賓客：歡迎您下榻菏澤銀盛國際飯店！您的到來，我們酒店全體員工都感到非常榮幸，此《服務(wù)指南》為您詳細(xì)介紹了酒店的各項服務(wù)及設(shè)施。若您有什么需要，請直接與酒店各部門聯(lián)系，我們將竭誠為您效勞。在銀盛國際酒店，您是我們的第一關(guān)注，我們將為您提供盡善盡美的服務(wù)，讓您在銀盛國際酒店處處都看到溫馨的微笑。如果您對我們的服務(wù)及設(shè)施有什么意見或建議，請及時聯(lián)系我們，或者填寫“賓客意見表”，我們會立即改進，因為您的滿意就是我們的最終目標(biāo)。最后，希望您把在這里獲得的愉快經(jīng)歷告訴更多的朋友，期待您的再次光臨，謝謝！銀盛國際酒店總經(jīng)理WarmlyWelcometoYINSUNInternationalHotelDearGuest:WelcometoYinsunInternationalHotel!Allofusareverygratefulforyourpatronageandhopeyouenjoyyourstayatourhotel.This《ServiceDirectory》willinformyouvariousserviceandfacilitiesofourhotel.Ifyouneedmorehelp,pleasecontactwithourrelevantdepartments,allofusalreadystandbyandsurelyyouwillgettheexcellentserviceatanytime.YouareourconcerninYinsunInternationalHotelduringyourstay.Weshalltryourbesttooffertheperfectserviceforyou.Ifthereareanymorecommentsorsuggestions,pleasecontactuspromptlyorfillinquestionnaireformonthedeskofyourroom.Wewish,duringyourstaywithus,jovialityexperiencewiseuptoyourfriendsandwehopewewillhavethepleasureofservingyouagain.INTERNATIONALHOTELGeneralManager大堂服務(wù)GRANDLOBBYSERVICES1．大堂經(jīng)理AssistantManagerTEL87777位于飯店大堂內(nèi)，24小時為您提供服務(wù)。TheAssistantManagerinthelobbywillbeatyourserviceatanytime.2．問訊∕留言Information∕Message TEL80000如您離開飯店而需與來人或來電聯(lián)系時，請把您的去處及留言告之總服務(wù)臺。YoucantellourInformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.3．預(yù)訂∕接待Reservation∕ReceptionTEL80000飯店接待處24小時為您提供預(yù)訂客房、住宿登記等服務(wù)。TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationanytime.4．收銀∕結(jié)賬CashierTEL86666位于大堂總服務(wù)臺，24小時為您提供住宿期間的房費、餐費及其他費用的結(jié)算服務(wù)。It’slocatedattheFrontDeskinthelobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.5．信用卡CreditCardTEL86666歡迎您在飯店用以下信用卡：銀聯(lián)系列卡、長城卡、牡丹卡、建行龍卡、金穗卡Welcometousethefollowingcards：GreatWall,thePeony,Longcard,theGoldEar,6．退房時間Check-outTimeTEL86666飯店退房時間為下午12：00。請留意：超過12：00后加收半天房租，18：00后退房按全天收費計算。若需延遲離店時間，請與總服務(wù)臺聯(lián)系。Check-outtimeis12：00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter12：00a.mandthewholefeeifyoudoafter18：00p.m.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.8．客房門卡RoomCardTEL80000飯店使用安全電子門鎖。退房時請將門卡交與總臺收銀處。請留意：當(dāng)超過規(guī)定時間，門卡將不能開鎖。您要續(xù)住，請到總服務(wù)臺辦理有關(guān)手續(xù)。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.9．行李服務(wù)LuggageServiceTEL80000我們?yōu)槟峁┑陜?nèi)免費運送或寄存行李服務(wù)。Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.10．大堂保險箱LobbySafeboxTEL80000大堂接待處為閣下提供免費使用的保險箱，較大的貴重物品可存放在大堂保險箱內(nèi)。飯店對留在客房內(nèi)物品的任何損壞或遺失不負(fù)任何責(zé)任。Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.11．商務(wù)中心BusinessCenterTEL88888位于飯店大堂，為您提供全面的秘書服務(wù)：中英文打字、傳真復(fù)印、收發(fā)電子郵件、郵寄等服務(wù)。服務(wù)時間：08：00-22：00Locatedinthelobby,weprovideyouwiththecomprehensivesecretarialservice.suchastypewritinginChineseorinEnglish,Faxandcopyingservice,E-mailservice,purchasingticket,mailing,etc.ServiceHours：08：00am-10：00pm12．商場ShoppingCenterTEL80117位于飯店大堂東側(cè)，為您提供地方特色產(chǎn)品、旅游產(chǎn)品、藝術(shù)品、日常用品、飲料、食品等。服務(wù)時間：08：00-22：00Locatedinthelobby,itofferslocalspecialties、tourismproducts、rootcarvingartwork、articlesfordailyuse、softdrinksandfood,etc.ServiceHours：08：00am-10：00pm13．殘疾人士設(shè)施HandicappedFacilitiesTEL80000飯店備有輪椅車，如需使用請與行李房聯(lián)系。Wealsoofferwheelchairandwalkingstick.PleasecontacttheLuggageRoomifyouneed.14．著裝Dressing我們建議您在飯店所有餐廳和公共場所穿著合適的衣裝。Weadviseyoutoweartheproperformaldressinallrestaurantsandpublicplaces.15．停車Parking飯店擁有停車場，請按指定車位停放車輛。有礙車道暢通、消防、安全及專用泊車的車輛，如有損壞飯店不予負(fù)責(zé)。如需專門監(jiān)管的車輛，請告知在場保安員，我們將會記錄，妥加看護。飯店敬告各位車主，請勿將貴重財物放在車內(nèi)，住店賓客可將貴重物品交飯店寄存處寄存。Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewillmakesomenotesandbecareforthecar.Pleasedon’tleaveyourvaluablesinthecar.Ifyouhaveones,pleaseplacetheminthesafedepositboxoftheFrontDeskinthelobby.客房服務(wù)GUESTROOMSERVICES1．客房中心HousekeepingCenterTEL80115客房中心24小時為您服務(wù)，如有需要請與客房中心聯(lián)系。Wewillserveyouthewholeday.Pleasecontacthousekeepingcenterforassistance.2．房間清潔服務(wù)RoomCleaningTEL80115您若需要服務(wù)員盡快為您清理房間，請將“請即打掃”牌掛于門外或與客房中心聯(lián)系。Hang“MakeupRoom”signboardatthedoorknoborcallhousekeeping,andthenwe’llcleanyourroomatsoonaspossible.3．房間夜床服務(wù)Turn-downServiceTEL80115飯店為您提供每日開夜床服務(wù)。Wehavedoturndownserviceforyoueveryday,pleasecontacthousekeepingcenter.4．洗衣服務(wù)LaundryServiceTEL80115。Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestocollectthewashingbagbefore10：00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyouwithin4hours.PleaserefertotheLaundryListinyourroom.fordetails.5．小酒吧Mini-BarTEL801158客房內(nèi)備有小酒吧，為您準(zhǔn)備了多種酒水及小吃。我們會每日補充消耗，同時您的消費額將被計入到您的賬單。如有其他需要，請隨時與客房中心聯(lián)系。Thereisamini-barwithmanykindsofdrinkandsnacksinyourroom.Wewillreplenishthemandthesumofchargewillberecorded.Ifyouwantanythingelse,pleasecontacthousekeepingcenter.7．送餐服務(wù)RoomServiceTEL80888服務(wù)時間：09：30-09：00ServiceHours：09：30am-09：00am8．擦鞋服務(wù)Shoes-shineServiceTEL80115每間客房都配有擦鞋布。如有需要擦鞋服務(wù)，請將鞋放入房間衣柜鞋鞋籃或與客房中心聯(lián)系。Eachroomprovideshoe-shinecloth,PleaseputyourshoesintothebasketinthecabinetorcontactHousekeepingifyouneed.9．叫醒服務(wù)Wake-upCallTEL9請撥“9”與總機接線員聯(lián)系，確定為您叫醒時間。Pleasedial“9”tocontactwiththeOperatorandconfirmyourwake-uptime.10．飲用水DrinkingWaterTEL80115客房衛(wèi)生間的直飲水是可以直接飲用的。我們建議使用電水壺煮沸后再飲用。如有需要請與客房中心聯(lián)系。Thewaterfromthetapinthebathroomcanbedrunkdirectly.Youmayusetheelectronickettletoboilthewater.Pleasecontacthousekeepingforassistance.11．電話TelephoneTEL9每個房間都配備長途直撥國際/國內(nèi)電話系統(tǒng)。如要撥打長途電話，撥“9”請總機接線員協(xié)助。Everyroomisequippedwiththedirectinternationalanddomesticdialingsystem.Ifyouwanttomakealongdistancecall,dial“9”forhelp.12．電吹風(fēng)HairDryerTEL80115客房內(nèi)備用電吹風(fēng)可供您使用。Thereisahairdryerintheroomforyou.13．冰塊IceCubeTEL80115客房中心可以為您提供冰塊，如有需要請與客房中心聯(lián)系。Wepreparetheicecubeforyouinthehousekeeping.Pleasecontactusifyouneed.14．電熨斗/燙衣板Iron/IronBoardTEL80115客房中心備有電熨斗和燙衣板。如有需要可打電話聯(lián)系。使用時，請注意安全。Thereareironandironboardinhousekeepingcenter.Pleasecontactusforassistance.Pleasetakecareofyourself.15．房間保密/電話免打擾TEL9KeeptheRoomNumberSecret/AvoidBeingDisturbedbyTelephone如果您不想被打擾，請按房間取電處“請勿打擾”鍵，并可撥“9”與總機接線員聯(lián)系。Ifyou’dliketokeeptheroomnumbersecretandavoidbeingdisturbedbytelephone,please.pressthekeyof“DND”onthewallandcontacttheOperatorby“9”.16．失物招領(lǐng)LostAndFoundTEL80115如有物品遺失，請與客房中心聯(lián)系。遺留物品飯店將保留三個月，易變質(zhì)物品保留三天。在上述期限內(nèi)無人認(rèn)領(lǐng)的物品，飯店將會自行處理。Pleasecontacthousekeeping,Ifyouhavethingslost.wewillkeepthelostthingsfor3months.Perishablegoodswillbekept3days.Weareentitledtodealwiththembeyondthedeadline.17．電視節(jié)目TVChannelTEL80115飯店所有客房均有遙控彩色電視，提供多種語言的國內(nèi)外衛(wèi)星、有線電視頻道。Eachroomprovidesremote-controlcolorTVwithsatellite&cablechannels.Ifyouwanttoknowtheprogramarrangement,checkplaybillplease.18．網(wǎng)上漫游InternetServiceTEL80115飯店客房為您提供無線及寬帶免費上網(wǎng)服務(wù)Theguestroomshadfixedwithbroadbandaccessandwirelessinternetalso.Youcangetontheinternetinyourroomforfree.19．空氣調(diào)節(jié)AirConditionerTEL80115飯店裝有中央冷暖空調(diào)系統(tǒng)，每個房間都有獨立調(diào)節(jié)室溫的控制器。如需協(xié)助，請與客房中心聯(lián)系。Thehotelhasthecentralair-conditioningsystem.Thereisindividualair-conditioningcontrolineveryguestroom.Forassistance,pleasecallhousekeeping.20．電源總開關(guān)EnergySaverTEL80115客房內(nèi)配有電源總開關(guān)。進入客房，只需將門卡插入墻上的控制開關(guān)，客房內(nèi)的電源就會接通。離開房間時，請別忘記把門卡取出。ThereisanEnergySaverineachroom.Youmaygettheelectricityinsertingtheroomcardintotheswitchonthewall.Don’tforgettotakethecardwhenyouareout.21．電源說明PowerSupplyTEL80115客房內(nèi)電壓系統(tǒng)為220伏特和110伏特，如需使用多種插座及變壓器，請與客房中心聯(lián)系。為安全起見，請不要在房內(nèi)私自使用電器設(shè)備和烹調(diào)設(shè)備，請不要使用大功率電器。Thevoltageofpowersupplyinyourroomis220Vand110V.Contactusifyouneedanadapterortransformer.electricorcookingequipmentswithoutpermissionisforbiddeninordertoguaranteeyoursafety.Pleasedon’tuseotherapplianceofhighpower.22．環(huán)境保護EnvironmentalProtectionTEL80115為保護環(huán)境，避免過量使用洗滌劑，請將需要更換的毛巾置于浴室內(nèi)的毛巾筐內(nèi)，床上用品在您住店期間每兩天更換一次。Forthesakeofenvironmentalprotectionandavoidconsumingtoomuchdetergent,pleaseplacetheusedtowelsinthetowelbasket.Wewillchangethebedsheet,bedcover,pillowcaseeverytwodayduringyourstayinourhotel.23．緊急情況EmergencyTEL80115如遇緊急情況請聯(lián)系客房中心或總服務(wù)臺。

Ifanyemergencyhappens,pleasecontacthousekeepingcenterorfrontdesk.餐飲服務(wù)FOOD&BEVERAGESERVICES1．宴會預(yù)訂BanquetReservationTEL80888飯店二層、三層、五層設(shè)有不同風(fēng)格的大小宴會廳、多功能廳及包間。如您需要安排宴會、酒會等有關(guān)的社交宴請，請與餐飲預(yù)訂中心聯(lián)系。服務(wù)時間：09：00-21：30Wehavedifferentkindsofsmallandbigbanquethalls、multi-functionhallandbalconies，locatedon1stand3rdand5thfloor.PleasecontactF&BReservationServiceHours：09：00am-09：30pm2．大堂吧LobbyBarTEL80108飯店一樓獨特的休閑酒吧，為您提供會友、小憩之理想去處。服務(wù)時間：10：00-14：0017:00-20:00OurLobbyBaron1stfloorisanexcellentleisureplaceforyoutomeetyourfriendsorhaveabreak.ServiceHours：10：00-14：0017:00-20:003．西餐廳WesternRestaurantTEL8128位于飯店一層，提供中、西式自助早餐、午餐和晚餐，并提供16小時客房送餐服務(wù)。服務(wù)時間：早餐07：30-09：00午餐11：30-13：30晚餐17：30-21：30Locatedon1stfloor,WeofferChineseandwestern-stylebuffetbreakfast,lunchanddinnerwith16hoursroomservice.ServiceHours：B07：30am-09：00amL11：30am-01：30pmS05：30pm-09：30pm4．行政酒廊ExecutiveLoungeTEL8820位于飯店二層，為您提供各種飲品、小點，是您休閑、聊天、休息的最佳場所。服務(wù)時間：11：00-00：00Locatedonthe8thfloor,providesyouwithvariousofdrinkandsnacks.ServiceHours：11：00am-00：00pm5．中餐廳ChineseRestaurantTEL80888位于飯店二、三層、五層，經(jīng)營高檔“官府菜”、燕、鮑、翅、海鮮等粵菜，特色魯菜及本地風(fēng)味佳肴服務(wù)時間：午餐11：30-13：30晚餐17：30-21：30Locatedonthe2ndand3rdfloorofthehotel,itprovidesyouwithmanykindsofspecialdishesasCantonflavorsuchasAbalone,Bird’snetandthesharkfin.，andalsoprovidesyouwithspecialSichuancuisineandZhangjiakoudishes.ServiceHours：L11：30am-01：30pmS05：30pm-09：30pm6．會議室ConferenceRoomTEL81680

位于飯店三層，擁有可接待10-200人的各種規(guī)格會議室。如需使用請與銷售部聯(lián)系。

Locatedonthe8thfloor,has8Various-specificationconferenceroomswhichcanhold10to200persons.Ifyouneed,pleasecontactthemarketing&salesdepartment.7．送餐服務(wù)RoomServiceTEL80888飯店提供房內(nèi)中餐、西餐用餐服務(wù)。服務(wù)時間：09：30晚09：30OurhotelprovidesinroomWesternandChinesefoodServiceHours：09：30pm-09：30am

會館服務(wù)HEALTH&ENTERTAIMENTSERVICE1．游泳館SwimmingPoolTEL80020位于飯店負(fù)二層，為全循環(huán)活水泳池，水質(zhì)清澈透明，游泳是健身和減少脂肪的最佳運動方式。服務(wù)時間：14：30-22：30Locatedonthe2ndfloor,providesyouwithcyclerunningwaterpool,Swimmingisfitnessaddreduceadiposethebestmodeofmotion.ServiceHours：14：30am-22：30pm2．健身房GymnasiumCenterTEL80020位于飯店負(fù)二層，有氧健身器材,是您訓(xùn)練心肺功能的好地方。服務(wù)時間：14：30-22：30Locatedonthe2ndfloor,wehaveaerobicfitnessequipment.Itisagoodplacefortrainingcardiopulmonaryfuction.ServiceHours：14：30am-22：30pmServiceHours：24hours3．棋牌室ChessandMahjongRoomTEL80020位于飯店負(fù)二樓，配有先進的全自動麻將機供您使用。服務(wù)時間：14：30-22：30Locatedonthe2ndfloor,theenvironmentiselegantandithasadvancedandautomaticMahjongmachines.ServiceHours：14：30am-22：30pm安全指南SAFETYDIRECTORY1．為了使您在本飯店能愉快而安全地居住，請您與我們合作并遵守下列措施：Toensureyouhaveapleasantstaywithus,weneedyourcooperation.Pleasedoasthefollowing:——請將現(xiàn)金和貴重物品存放在大堂保險箱內(nèi)。Pleaseplaceyourcashandvaluablesinthesafedepositboxinthelobby.——如您不希望接聽電話，請通知飯店接線員。Advisehoteloperatorifyouwanttomissyourincomingcalls.——所有飯店員工會身穿制服，胸前佩戴員工牌，否則請勿讓他/她進入您的房間。Pleasenotethatonlyuniformedhotelemployeeswithnametagsarepermittedtoserveyouinguestroombyyou.——外幣兌換應(yīng)在大堂接待處，請勿與不相識的人員兌換外幣。ForeigncurrencyonlycanbeexchangedattheReceptionDesk.Donotexchangeyourforeigncurrencywithstrangersbyyou.——請勿輕信兜售免費旅游或其他服務(wù)的電話。若經(jīng)常受到這種干擾，請通知大堂經(jīng)理。Donotacceptcallsfromstrangersofferingfreetoursandotherservices.PleasetelltheAssistantManagerifyouarebeingbotheredbythem.——如果您發(fā)現(xiàn)任何疑點或可疑人物，請立即通知大堂經(jīng)理。Ifyouseeanysuspiciouspersonsoranyqueries,pleasecontacttheAssistanceManagerimmediately.——隨身攜帶門卡時，請妥善保管。請勿將門卡交給他人。當(dāng)離店時，請務(wù)必將門卡歸還總臺收銀處。Makesureyourselfwithyourroomcard.Donothandsyourroomcardtoanyotherpersonwhoisnotregisteredinyourroom.PleasereturnyourroomcardtotheCashierDeskwhenyoucheckout.——離開房間或晚上休息前，請關(guān)好門窗。請注意本地氣候，保重身體。外出游覽，請注意食品衛(wèi)生和安全。Toensureyoursafety,pleaseshutthewindowsanddoorofyourroombeforedepartingorsleepingatnight.Toensureyourhealth,pleasenoticethelocalclimate,takecareofyourselfandpayattentiontothefoodsanitationandsecurity.2．賓客注意事項Guest’sNotices——飯店設(shè)有消防水喉、滅火器材等消防設(shè)施，請勿隨意動用。Eachfloorequippedwithmodernfire-fightingequipment,Pleasedonotmovecasuallyexceptemergency.——入住時請出示身份證、護照或其他有效證件。Uponregistration,youarerequestedtoshowyourownidentificationcard,passportorothervalidcredentials.——請不要讓未登記入住的客人在您的房間過夜或轉(zhuǎn)租給其他人。Youarenotallowedtokeepunregisteredguestsinyourroomovernightorsublettheroom/bedtoanotherperson.——易燃、易爆、有毒和放射性物品請勿帶入飯店內(nèi)。未經(jīng)許可，禁止在飯店客房內(nèi)使用大功率電器燒煮食物或作其他用途。Inflammable,explosive,poisonousandradioactivearticlesarenotallowedtotakeintothehotel.Cookingorunauthorizedelectricityconnectionisnotallowedinyourrooms.——攜帶槍支、彈藥等必須登記，并按公安部門的規(guī)定由公安部門代為保管。AllfirearmsandweaponsmustberegisteredandkeptbythePublicSecurityBureau.——嚴(yán)禁賭博、嫖娼、賣淫、偷竊、吸毒、走私販私等違法犯罪活動。Illegalactivitiesorcriminaloffencesarestrictlyforbidden,suchasgambling,prostitution,drugtakingandsmugglingetc.——如違反《中華人民共和國治安管理處罰法》，將會受到相應(yīng)的處罰。ThePublicSecurityBureauhastheauthoritytotakenecessaryactioninaccordancewiththeSecurityMaintenancePenaltyRegulationsofthePRCorotherrelevantlawsincasesofviolation.——請勿將寵物帶入飯店。Petsarenotallowedinthehotel.——請勿讓您的小孩獨自在飯店公共區(qū)域或房間內(nèi)玩耍，以免發(fā)生意外。Toavoidanyaccident,pleasetakegoodcareofyourchildrenanddonotleavethemunattendedinpublicareasorroomofthehotel.——根據(jù)公安機關(guān)的規(guī)定，所有訪客請在晚上11時以前離開飯店客房。AccordingtoPublicSecurityAuthority,visitorsaretoleavetheguestroomsbefore11：00pm.3．安保Safeguard

飯店安保人員及覆蓋公共區(qū)域的閉路監(jiān)控為您提供全天候的安全保障。為了您自身安全，請謹(jǐn)記在客房內(nèi)鎖上雙重門鎖并在確認(rèn)訪客身份后方可開門。如需任何的安保服務(wù)請與大堂經(jīng)理聯(lián)系。ThesafeguardandCCTVequipmentwillensureyoursafetythewholeday.Foryoursafety,pleaseremembertolockthedoorwithdoublelocksandopenthedoorafterconfirmingtheguest’sID.Ifyouneedanysafeguardservice,pleasecontacttheassistantmanager.4．火警FirePrevention——如遇火警，請千萬不要使用電梯。飯店每個樓層都設(shè)有安全出口和緊急疏散通道。詳細(xì)請參閱您房門后的緊急疏散通道圖，務(wù)必使用離您最近的疏散通道。Incaseoffire,donotusetheelevators.Emergencyexitsandstaircasesarelocatedoneachfloor.Thefireescapeplanstickonthebackofyourdoorindicatesyournearestemergencyexit.Pleasereadcarefully.——為了防止火災(zāi)的發(fā)生，客房內(nèi)禁止使用明火、燒煮食物和使用大功率電器，請勿存放易燃易爆物品。請勿在床上吸煙。Pleasenotethatinordertoavoidcreatingfirehazards,cooking,openflamesandhigh-powerappliancearenotpermittedinguestrooms.Nohazardousorinflammablechemicalsmaybestoredinguestroomsandpleasedonotsmokeinbed.——飯店每間客房均設(shè)有煙感報警器。當(dāng)煙霧超過一定濃度時，會自動示警，有關(guān)人員將迅速趕到現(xiàn)場處理。Thereisasmokesensorineachroom.Itwillautomaticallyalarmwhensmokegetstatedsolubility.ThestaffsoftheSecurityDepartmentwilldealwithitsoon.——飯店配備了最先進的火災(zāi)報警系統(tǒng)，我們訓(xùn)練有素的員工能夠應(yīng)付任何的緊急情況。飯店和各個區(qū)域包括客房均安裝有煙感報警器和消防噴淋裝置。所有火警探測點均實行24小時監(jiān)視。如發(fā)生緊急情況，飯店會通過公共廣播系統(tǒng)向您通報。Thereisthemostadvancedfirealarmsysteminthehotel.Ourprofessionalfirefightercancopewithanyemergency.Thereisalarmsensitivetosmokeandfirefightingset.Allfirealarmprobesaremonitoredallthetime.Oncethereisemergency,thehotelwillnoticetheguestsbypublicbroadcastingsystem.5．火警須知Firealarmnotice如果您無法離開房間Ifyoucan’tleavetheroom留在房間里——如果不能撤離，您的房間是最安全的地方。Pleasestayintheroom.It’sthesafestplace.

關(guān)閉空調(diào)——為防止煙霧進入您的房間，請將空調(diào)開關(guān)置于“OFF”位置。Turnofftheairconditioninordertopreventthesmokediffuseintotheroom.Pleaseplacetheswitchto“OFF”.

用濕的衣物塞住門縫——濕的毛巾、床單或毯子可以防止煙霧從門縫中進入房間。Stuffthegapofthedoorwithwetclothessuchaswettowel,bedspreadorcarpettopreventthesmokediffuseintotheroomthroughthegapofthedoor.除去所有窗簾——若不幸火災(zāi)由窗戶進入，附近不能有任何易燃物。Removetheentirecurtain,ifthefirecomefromthewindows,thereshoulddon’tbeanycombustiblegoodsnearby.在浴缸里盛滿水——浴缸內(nèi)盛滿水，并把垃圾桶和冰桶放在附近提水用。這樣您可以快速弄濕衣物防止煙霧進入。Thebathtubshouldbefullofwater,placetherubbishbinandicebinnearbysothattheycanbeusedtotakewater,andthusyoucanwetclothesassoonaspossibletopreventthesmoketodiffuseintotheroom.表明您在房間——在窗口揮動床單以提示消防人員您的房間有人。Showthatyouareintheroom,pleasewavethebedspreadtoshowtothefirefightersthatyouareintheroom.身體放低貼近地面——用一塊濕布蓋住口鼻以便呼吸。Placeyourselfontheground.Pleasecoveryourmouseandnosewithwettowelsothatyoucanbreathe.澆水——用垃圾桶往發(fā)燙物體的表面如墻壁、房門澆水。Sprinklewater.Pleasesprinklewatertothesurfaceofburnedgoodssuchasthewallandthedoorwithtrashbin.不要打破窗戶——除非迫不得已。您可能稍后需要它們阻隔濃煙。Don’tbreakthewindowunlessyouhavetodo.Maybeitcanpreventthethicksmokelater.

保持鎮(zhèn)定——不要慌張，保持放松和思考。您的實際危險幾乎總是比您想象中的小。Keepcalm,relaxandthinkingabout.Theactualsituationisnotsodangerousasthatyouimagine.

如果您被要求撤離房間Ifyouareaskedtoleavetheroom帶上您的房門卡——如果您在自己房間里，請帶上房門卡。Pleasetakeyourkeycardofthedoor.Ifyouareinyourroom,pleasebringyourkeycard.

先試探溫度——用手背試探通向走廊的房門是涼或燙。如果房門很燙請勿打開。Pleasetrythetemperatureofthedoor.Trythedoorthroughtothecorridorwiththebackofyourhandtosurewhetheritiscoolorhot.Ifitistoohot,pleasedon’topenthedoor.

如果房門不燙請小心打開——如果通向走廊的房門并不燙，請小心打開并注意濃煙。Ifitisnothot,pleaseopenthedoorcarefully.Ifthedoorthroughthecorridorisnothot,openitcarefullyandbecareofthethicksmoke.

如果門外有明火或濃煙——快速關(guān)閉房門并留在房內(nèi)。Ifthereisfireorthicksmoke,pleaseclosethedoorquicklyandstayintheroom.撤離時請貼緊墻壁——前往緊急出口時請始終貼緊墻壁。如果環(huán)境黑暗或有煙霧，默數(shù)通往緊急出口的房門并沿墻壁走。盡量往下走，因為起火層以下樓層的空氣較新鮮。Pleasemakeyourselfclosetothewallwhenleaving.Pleasemakeyourselfclosetothewallallthetimewhenyougototheemergencyexit.Ifitisdarkorthereismuchsmoke,pleasegototheemergencyexitalongthewall.Pleasegodownassoonaspossiblebecausetheaironthefloorbelowthefloorwherethefirehappenedisfresh.

小心撤離——打開緊急出口門以前記得試探溫度，注意樓梯內(nèi)是否有濃煙。如果樓梯安全，向下一直走到底層。如向下途中遇到濃煙，則尋找另一處沒有濃煙的走廊或樓梯。千萬不要試圖穿過濃煙。Pleaseleavecarefully.Remembertotrythetemperaturebeforeopenthedoor.Noticeifthereisthicksmokeinthestairornot.Ifitissafe,godowntothegroundfloor.Ifthereisthicksmoke,pleasegodownalongthestairorcorridorwithoutsmoke.Becarefulnottotrytogothroughthethicksmoke.

不要使用電梯——如遇火警，請勿使用電梯。Pleasedon’ttakeelevator.Ifthereisfirealarm,don’ttakeelevator.如果您發(fā)現(xiàn)緊急出口被堵塞Ifyoufindthattheemergencyexitisblockedup

回到您的房間——如果樓梯彌漫濃煙，緊急出口變得不安全，如有可能請返回您的房間，這是您最安全的地方。Gobacktoyourroom.Ifthecorridorisfullofthicksmokeandtheemergencyisn’tsafe,gobacktoyourroomassoonaspossible,itisthemostsafeplace.如果您發(fā)現(xiàn)火災(zāi)Ifyoufindthefire

通知服務(wù)中心尋求幫助——如您在房間內(nèi)發(fā)現(xiàn)起火或濃煙，請立即通知服務(wù)中心。Pleaseasktogethelp.Ifyoufindthefireinyourroom,pleasenoticetheservicecenterimmediately.啟動最近的火災(zāi)報警器——如果您在走廊里，在走廊的每一個緊急出口附近都設(shè)有報警器，敲碎報警器玻璃后按下火警報警按鈕。Openthenearestfirealarm.Ifyouareinthecorridor,thereisafirealarmneartheemergencyexit,breaktheglassofthefire-alarmpushthefirealarmbutton.關(guān)閉起火處的門——如有可能，請關(guān)閉起火附近的每一扇門以防火災(zāi)蔓延。Closethedoorwherethefirehappened.Pleasecloseeverydoornearwherethefirehappenedtopreventthefirefromspreading.在不危及人身安全的情況下熄滅火苗——如遇火苗，請使用滅火器。Extinguishthefireonconditionthatitdoesn’thurtyourself.Ifyouencounterthefire，pleaseusethefireextinguisher.逃離大火——若火災(zāi)非常嚴(yán)重，如有可能請撤離大樓。Escapefromtheconflagration.Ifthethereisaconflagration,pleaseleavethebuildingassoonaspossible.記得隨身攜帶房門卡——在撤離前，記得帶上房門卡。在房間內(nèi)請始終將房門卡放在同一處。Remembertotakethekeycardwithyou.Beforeleavingremembertotakethekeycard.Placethekeycardatthesameplaceallthetime.在通往您的房間的途中，請?zhí)貏e留意Onthewaytoyourroom,pleasespeciallynotice——最近的火災(zāi)緊急出口的方位。Thenearestplaceoftheemergencyexit——記住從您的房間到緊急出口共有幾扇門。Rememberthenumberofthedoorfromyourroomtotheemergencyexit.——開啟緊急出口并檢查樓梯。Openthee