餐飲英語詞匯,西餐服務(wù)用語

餐飲英語一、服務(wù)用語（一）、預(yù)定Alwaysconfrimfacts---thenumberofpersons,thetime,thedate,specialrequirementect.Goodmorning/afternoon/evening.(Thenameoftherestaurantandyourname)MayIhelpyou?早上（下午、晚上）好，（自報餐廳名），我能為您做些什么？Howmanypersonsarethereinyourparty,sir/madam?請問共有多少人用餐，先生/女士？Howmanyguestsarecoming?請問共有多少人用餐？Whattimewouldyouliketoarrive?請問你們幾點(diǎn)鐘到？MayIhaveyourname,please?請問您的姓名？Couldyouspellthatforme,please?請您拼讀一下您的姓名好嗎？MayItakeyourtelephonenumber,please?可以留下您的電話號碼嗎？Isthereanythingspecialyouwouldlikeustoprepare,sir/madam?請問您有什么特殊要求需要我們做準(zhǔn)備的，先生/女士？Iamafraidthatweonlycanguaranteethetablebefore8:00intheevening.恐怕我們餐廳只能為您留桌到晚上8：00Iamafraidweonlyservelunchuntil2:00intheafternoon.恐怕我們餐廳午餐時間到下午兩點(diǎn)。Ifyouhaveanyfurtherrequirements,pleaseletusknow.如果您有什么要求，請通知我們。（二）問候客人Toshowtheguestshwpleaseyouaretoseethem.Useguest＇snameifyouknow,topersonalizethecontact.Goodmorning/afternoon/evening.Welcomtoourrestaurant.早上（中午、晚上）好，歡迎光臨。MayIhelpyou,sir/madam?我能為您做什么？Doyouhaveareservation,sir/madam?請問您有預(yù)定嗎？先生/女士Pleasefollowme,sir/madam.請跟我來，先生/女士Thiswayplease,sir/madam請這邊走，先生/女士Pleasemindyourstep,sir/madam.請留意腳下，先生/女士（三）請客人等候Showthegueststhatyouareconcerned..Itisimportantthattheydonotfeelignored.I＇amsorry,sir/madam.Wedonothaveatablefreenow.Wouldyouliketohaveadrinkinthebar(lounge)?Weshallcallyouassoonaspossible.對不起，先生/女士。我們現(xiàn)在沒有空餐桌，請您在酒吧稍等一下，好嗎？一有空桌，我們酒會立即通知您。Weareratherfullthisevening.Wouldyoucaretowaitforawhile?我們今晚客滿了，您不介意稍等片刻嗎？Iamsorrytokeepyouwaiting,sir/madam.對不起，先生/女士，讓您久等了。Idoapologizeforthedelay。對不起耽擱了這么久。（四）對餐桌不滿意Iamsorry,sir/madam.Wouldyoucaretofollowmetoanothertable?對不起，先生/女士，請隨我去另一張餐桌。Whichwouldyouprefer,herebythewindowornearthedoor?您是愿意靠窗坐呢，還是靠門坐？I＇amsorry,sir/madam..Allthetablesbythewindowareoccupied.對不起，先生/女士，所有靠窗的餐桌都滿了。Isthistablefinewithyou,sir/madam?請問您對這張餐桌滿意嗎？先生/女士？（五）、預(yù)定的餐桌被客人占了向預(yù)定的客人道歉并且通知他餐桌一般為客人留座15分鐘，并在客人預(yù)定時告知Wewillhaveanothertablereadyimmediately.我們立刻會準(zhǔn)備好另一張餐桌。Sorryfortheinconvenience.Wouldyoucareforadrinkatthebar?很抱歉給您帶來了不便，請您在酒吧喝一杯好嗎？Wouldyouliketosithere,sir/madam?您介意坐在這兒嗎？先生/女士？Excuseme,sir/madam.therehasbeenamistake,pleasewaitamomentandIwillcheck.對不起，先生/女士，一定是哪兒出了問題，請稍等一會兒，我這就查一下。（六）、展示菜單再次向客人表示感謝并立刻呈遞菜單，協(xié)助客人看菜單，并推銷廚師長特選Hereisthemeueforyou,sir/madam.這是您的菜單，先生/女士。Wehaveanexcellentblackpeppersteaktoday我們今天有上好的黑椒牛排。MayIsuggestyoutrythekingprawn,thechefrecommendsit.我能向您推薦廚師特選扒大蝦？Ifyouneedanyhelp,pleasecallme.如果您在用餐時有什么問題，請告訴我。（七）、點(diǎn)菜服務(wù)時刻關(guān)注客人，請不要將菜單給客人后不管，過30分鐘后才點(diǎn)菜，注意客人的身體語言，他們可能在暗示需要您的服務(wù)，盡力向客人推銷菜品。Areyoureadytoordernow?請問可以為您點(diǎn)菜了嗎？MayItakeyourordernow?請問可以為您點(diǎn)菜了嗎？Areyoubeinghelped,sir/madam?請問有服務(wù)員為您服務(wù)嗎？Whatwouldyouliketostart?請問先給您上些什么？Whatwouldyouliketoorder?請問您想吃些什么？Yes,sir/madam.Wedohaveaselectionofvegetabledishes.是的，先生/女士，我們有很好的蔬菜精選。Howwouldyoulikeyoursteakcooked(done)?(rare/mediumrare/medium/mediumwell/welldone)請問您的牛排需要幾成熟？Wouldyoulikeyoureggssunnysideup?請問您的雞蛋是單面煎嗎？Wouldyoulikeyourbaconcrisp?請問您的熏肉需要煎一下嗎？Wouldyouliketoast,croissantsorrolls?請問您是要烤土司呢，牛角包好是小圓面包？Wouldyouliketeaorcoffee?請問您是要咖啡或是茶？WouldyoulikeChineseorEnglishtea?請問您是要中國綠茶還是英國茶？Whatkindoffruitwouldyoulike?請問您是用哪種水果？Whatsortofappetizerwouldyoulike?請問您是需要哪種頭盆？Wouldyoulikesomehorsd＇oeuvres?請問您需要頭盆嗎？Wouldyouliketohavesoupfirst?請問年年是先用湯嗎？WouldyouliketohavetheTableD’hotelorALaCartemenu?請問您是用套餐呢還是零點(diǎn)？Wouldyoulikesomecakes?請問您用點(diǎn)甜點(diǎn)嗎？Wouldyoulikeyourcoffeewithorwithoutcream?請問您的咖啡要不要加奶？Wouldyoulikesomemore?請問您還需要點(diǎn)別的嗎？Whatsortofside-dishwouldyoulike?請問您想配什么吃？MayIsuggsetourParmaham?It’sverynice.我能向您推薦派瑪火腿?嗎味道好極了。Thechef’sspecialtodayisvegetablewithgreenpeas?今天廚師長特選是青豆蔬菜。MayIrecommendtheshrimpssautedwithgreenpeas?我們向您推薦蝦仁炒青豆嗎?Ifyoudon’tmind,mayIrecommendthevegetablewithcrabmeat?如果您不介意，我向您推薦蟹肉蔬菜嗎？Ifpossible,we‘llbepleasedtomeetyourwish.I’llcheckwiththesupervisorandthechef.如果可能，我們十分高興能滿足您的需求，我將和主管和廚師長聯(lián)絡(luò)I’mafraidwedonothavethedishnow.MayIsuggestsomethingelse?。對不起，恐怕我們沒有這個菜，我可以向您推薦別的嗎？I’mterriblysorry,sir/madam.Thisdishhasbeensoldout.MayIofferyoutheSteakDianeinstead?我十分抱歉，先生/女士。這道菜已經(jīng)賣完。我能向您推薦戴安娜牛排嗎？I’mafraidit’snotonthemeuethisevening.恐怕這道菜今晚售缺。I’mterriblysorry,sir/madam.Wedon’thaveanynow.對不起，先生/女士。這道菜已經(jīng)賣完了。Iamafraidwedonothavetimetopreparethedishunfortunately.MayIsuggestsomethingelse?對不起，恐怕我們沒有這個菜，我可以向您推薦別的嗎？（八）、推薦飲料Offeringguestsdrinkbeforetheirmealwillshowattentivenessandincreasesales.Extrasalesmeanextraprofit.Wouldyoucareforsomethngtodrinkbeforeyourmeal?您在用餐前需要用些飲料嗎？Wouldyouliketoseethedrink/winelist?您是否要看飲料/佐餐酒單？MayIsuggestTsingtaoBeerwithyourmeal?Itdoeswellwithit.我可以向您推薦青島啤酒配餐嗎？它非常合適。IsuggestChinesemineralwaterifyouwouldlikesomethingrefreshing.如果您需要一些清新的飲料，我向您推銷中國礦泉水？Wouldyoucareforaliqueurorbrandy?您喝一些利口酒或白蘭地嗎？Wouldyoucareforanaperitif?您介意喝一些開胃酒嗎？Whatkindofwinedoyouprefer?MayIrecommendChineseMaoTai?請問您是喝哪種葡萄酒？我能腿中國的茅臺嗎？Wehaveaspecialdrinkpromotionthisevening,mayIsuggesttheFiveStarBeer?今晚我們有一種特別推薦飲料，五星啤酒怎么樣？WehaveexcellentChineseredwinewhichIcanrecommend.我們可以向您推薦口感幼稚的中國紅葡萄酒。Iamafraidwedonothavethisbrand,ButIrecommendtheFiveStarBeer.恐怕我們沒有這個牌子，但我可以向您推薦五星啤酒（九）、時刻關(guān)注客人Checkthattheguestshaveeverythingtheyneedi.e.ashtry,salt,pepper,sugar,toothpick.Iseverythingtoyoursatisfaction?請問您對一切還滿意嗎？Iseverythingallrightwithyourmeal?請問您對用餐還滿意嗎？Wouldyoucareforanotherdrink?請問您還需要一杯飲料嗎？Wouldyoulikeanymorewater?請問您還需要加些冰水嗎？CanIbringyouanythingelse?請問您還需要我為您提供些什么嗎？IsthereanythingthatIcandoforyou?我還能為您做些什么嗎？IsthereanythingelseIcando?我能為您做些什么呢？MayItakeupafewmomentsofyourtime?請問我能占用您一些時間嗎？MayIspeaktoyouforamoment,sir/madam.對不起先生/女士，我能和您談一會嗎？MayItaketheglassesaway?我可以撤下杯子嗎？MayIcleanyourtablenow?請問我能清理餐桌嗎？Wouldyoulikemetoclearyourtable?請問您需要我?guī)湍帐耙幌虏妥绬?？（十）、處理投訴Theguestsmustbesatisfiedatalltimes.Ifthecomplaintsisjustified,thentakethedishoffthebillaltogether.Donotnecessarilyinsistonacompensation,asthismayappearacheapwayofdismissingthematter..Wewanttostandforquality,sowearegladtoreceivecriticism.Allcomplaintsshouldbedealtwithinternallywheneverpossible.I＇amsorry,sir/madam.I‘llchangeitrightaway.對不起先生/女士，我馬上給您換掉。Thankyouforbringthismattertoourattention.感謝您讓這件事引起我們的注意I＇amsorry.Thedishshallbereplaceimmediately.對不起，這道菜將立即被換掉I＇amsorry,butwearegladyoupointedthisouttous.對不起，但我們很高興您向我們指正出來Pleaseacceptourapologizes.請接受我們的道歉Iamterriblysorry,sir/madam.Imustapologize.實(shí)在對不起，先生/女士，我很抱歉。Iamterriblysorryforsuchamistake.我為這樣的魯莽向您道歉。I’mterriblesorry.Thisisnotourusualstandard.我很抱歉，這不是我們通常的水準(zhǔn)Iwouldliketoapologizeonceagain我再次向您鄭重道歉。Iamsorry,sir/madam.Ididnotnotice.對不起，先生/女士，我沒有注意。（十一）、甜品服務(wù)Wouldyoulikedessertnow?請問您現(xiàn)在需要甜點(diǎn)嗎？Wouldyouliketoseethedessertmenu,sir/madam?先生，請問您需要看看甜點(diǎn)單嗎？Whichwouldyoulikeprefer,sir/madam.Thedessertorthecheese?請問您是需要甜品還是奶酪？（十二）、呈遞帳單Nevergivethebilltotheguestsbytellingthemloudlyhowmuchtheexpenseis.Otherwiseyoumayputtheguestsintoanembarrassmentsituation.Excuseme,sir/madam.Hereisyourbill.對不起，先生/女士，這是您的帳單Wouldyouliketohavethebillnow?請問您是現(xiàn)在結(jié)帳嗎？Wouldyouliketopayincashorbycreditcard?請問您是付先進(jìn)還是用信用卡？ShallIchargethistoyourroom?我能將餐費(fèi)記入房費(fèi)嗎？Iamsorry.Ishalladditupagain,sir/madam.對不起，我將再算一遍，先生/女士。Iamsorry.Wouldyoushowmewhatiswrong?對不起，您能告訴我哪兒錯了嗎？Wouldyouliketheamountonthesamebillorseparately?請問您們是分帳單還是合在一起？Excuseme,sir/madam.MayIhaveyourroomkeyandroomcard?對不起，您能告訴我您的房號并出示您的房卡嗎？Excuseme,sir/madam.Wouldyoupleasesignyournamehere?對不起先生/女士，請您在這兒簽名。Iamsorry,sir/madam.Wouldyoupleasesignyournameagain?對不起，先生女士。請您再簽一次名好嗎？（十三）送客Thankyou,sir.madam.Wehopetoseeyouagain.感謝光臨，先生/女士，希望再次為您服務(wù)。Gladyouenjoyedyourmeal.Good-bye.很高興您用餐愉快，再見。Thankyouverymuch.Haveaniceday/evening.十分感謝，祝您有個愉快的夜晚。Wehopetoserveyouagain,sir/madam..Goodnight.希望再次為您服務(wù)，晚安。二、常用詞匯（一）、西餐餐具用品主菜刀DinnerKnife咖啡杯Coffeecup主菜叉DinnerFork咖啡勺Coffeespoon湯勺SoupSpoon銀餐具Silverware頭盆刀StarterKnife玻璃器皿Glassware頭盆叉StarterFork冰水壺Pitcher甜品叉DessertFork葡萄酒籃Winebasket甜品勺DessertSpoon墊布SilentCloth、TableClothMat黃油刀ButterKnife裝飾臺布TopCloth蝸牛夾SnailTongs圍嘴Apron蝸牛叉SnailFork桌裙TableSkirt海鮮叉CocktailFork“十”字形臺布TableRunner龍蝦簽LobsterStick托盤墊巾ServiceMat龍蝦鉗LobsterTong服務(wù)布巾WaiterCleaningCloth魚刀Fishknife套椅ChairCover魚叉fishfork鹽和胡椒粉SaltandPepperShaker服務(wù)叉servicefork冰水杯Icewaterglass服務(wù)勺servicespoon白葡萄酒杯Whitewineglass蛋糕叉cakefork紅葡萄酒杯Redwineglass牛排刀steakknife香檳杯Champagneglass切肉刀carvingknife燭臺Candlestick糖夾sugartong席次卡Placecard冰夾icetong收據(jù)Recipet開瓶器bottleopener餐具柜Sideboard開塞器corkscrew抹布Pantrycloth主菜盆MainCoursePlate托盤Tray湯盆SoupPlate自助餐保溫鍋BuffetWarmer湯盅Tureen早餐蛋盅BoiledStander湯杯SoupCup服務(wù)手推車ServiceTrolley開胃品盤StarterPlate色拉車SaladTrolley甜點(diǎn)盤DessertPlate甜品車DessertTrolley面包盤BreadPlate奶酪車CheeseTrolley黃油碟ButterDish餐后酒車LiqueurTrolley裝飾盤ServicePlate燃焰車OvenTrolley咖啡具coffeeset送餐車TransferTrolley（二）、西餐常見的原料牛肉Beef牡牛Bull水牛Buffalo小牛Calf鹿Deer母牛Cow山羊Goat野兔Hare閹牛OX胸肉Breast腹部肉、牛腩Brisket臀上肉Buttock近頸脊骨肉Chuck肉片Cutlet油脂F(xiàn)at骨下肉、柳肉Fillet牛柳扒FilletShank羊排LambChop瘦肉Lean前腿ForeLeg腹下部的肉Flank后腿的下脛節(jié)HindShank前腿的下脛節(jié)ForeShank肝Liver腰肉Loin羊肉Mutton豬排PorkChop腰、肋骨Rib臀肉Rump臀上部的肉Round牛脊肉Sirloin牛扒Steak小牛Veal尾Tail牛腩SoftPlat火雞Turkey雄火雞CockTurkey雌火雞HenTurkey鳳尾魚Anchovy鱸魚Bass鳊魚Bream青魚Herring比目魚Flounder大比目魚Halibut龍蝦Lobster耗Oyster大蝦Prawns小蝦Shrimp海螺SeaWheck蟹Crab蝸牛Snail墨魚CuttleFish金槍魚Tunny鱈魚Haddock三文魚Salmon沙丁魚Sardine鱒魚Trout龍魚Sole蘆筍Asparagus青蘆筍GreenAsparagus朝鮮ArtichokeGlobe紅菜頭Beetroot黑扁豆BlackLentil芥蘭花Broccoli椰菜花BrusselsSprouts牛油豆ButterBean胡蘿卜Carrot生菜Lettuce白菌、蘑菇Mushroom洋蔥Onion菠菜Spinach小青豆SugarPeas南瓜Pumpikin青瓜、黃瓜Cucumber白色的地下菌WhiteTruffles番莞荽Parsley（三）、西式烹飪常用的配料甜胡椒Allspice八角Anise玉掛Cinnamon丁香Clove桂皮Cassia薄荷Peppermint小豆蔻Cardamon胡荽Cardamon咖啡醬CurryPaste姜粉GingerPower小茴香Cumin月桂葉BayLeaf豆蔻花Mace玻璃苣Borage芥末Mustard紅花粉Saffron牛膝草Marjoram黃姜粉Tumeric白胡椒WhitePepper黑胡椒BlackPepper粗胡椒CoarsePepper花胡椒CayennePepper魚椒粉Isinglass橄欖油OliveOil椰油CoconutOil人造黃油Margarine麥片RolledOats谷類Cereal粟米片CornFlakes提子核麥片Grapenuts麥粥Porridge泡米PuffedWheat全麥粉Gr