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CONSUMER&
BRANDBrand
KPIs
for
sports
andoutdoor
online
shops:
Nike
inthe
UKConsumer
InsightsSeptember2023Discover
your
brands
KPIs
and
benchmark
against
competitors
and
find
outwho
says
whatIntroduction:
studydetailsThe
reportMethodologyDesign:OnlineSurveyThisreport
hasbeen
created
usingthedatafromtheStatista’sConsumer
Insights
Brand
KPIs.
Thereportprovides
you
with
key
consumer
insightsandDuration:
approx.
15
minutesbenchmark
abrandsperformance
againsttheindustry
Language:official
language(s)
ofeach
country
withBritish
Englishoffered
as
analternativeoverall
and
theircompetitors.Ourdataallows
you
tomeasure
each
brandspositioninthemarket
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty
and
media
buzz.Region:
Germany,
U.S.andUKNumberofrespondents:
approx.
4970Sample:
Internet
users,
aged18–64,quotasset
ongender
and
ageThisreport
is
basedon
Nikes’
performance
inthesportsandoutdoor
onlineshopsmarket.Fieldwork:September
2023Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatthelink.or
theBrandProfiler,
please
click2Sources:Consumer
Insights
Global,
asofSeptember
2023Nike
sustains
its
marketleadership
by
consistently
captivating
youngergenerations
withits
enduring
appeal
and
innovative
strategiesIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??
Nikeis
abrandforthe
younger
generation,
withGen
?
Nikeexcels
above
the
industryaverage
inallkeyZthe
most
likely
tofeel
affinity
to
thecurrentbrandingstrategyperformance
indicators?
Nikestandsoutas
the
top-performing
brandfor:?
Women
aremore
likely
to
likeNike
asabrandthan?
Awareness?
Popularity?
Usagemen?
Nike's
proportion
of
LGBTQIA+
users
closely
alignswith
the
industryaverage
forsportsandoutdooronlineshoppers?Loyalty?
Niketendsto
attractconsumers
from
high-income?
Buzzbrackets?
Nikeholdsaprominent
industryposition,securingthe
top
rankinallcategories
and
thusasserting
itsdominance
over
other
brandsinthe
industry?
It’sgenerally
people
innuclearhouseholds
thatlikeNike?
However,
they
maywant
to
consider
opportunitiesandtargetadvertising
atsingleandcoupledhouseholds3CHAPTER
01Brand
profileInthissection
thebrandprofile
displayshow
abrand
is
positioned
withintheirindustryof
thatcountryamong
5strategic
consumer
values.
Itgoes
on
toshow
demographics
andattitudesoftheconsumerswho
saythey
likethebrand,
soabrandcanhaveaclear
vision
of
whotheirbrandingiscurrentlyappealingto.4The
popularity
of
Nike
significantly
exceeds
the
industry
average
in
the
UKBrand
profile:
snapshotNikes’brandperformance
withintheindustryofBritish
onlineconsumers95%61%58%43%39%34%21%15%12%12%AwarenessPopularityUsageLoyaltyBuzzBrand
UsersIndustryUsers5Notes:Recode
based
onSports&outdoor
online
shops
awareness,popularity,
usage,
loyalty
and
buzz
by
brand;
Multi
Pick;Base:n=993,
respondents
who
have
used
sports
&outdoor
online
shopsConsumer
Insights
Global,
asofSeptember
2023Sources:Nike
is
popular
among
the
younger
generations
in
the
sports
and
outdooronline
shops
marketBrand
Profile:
consumer
demographics
(1/3)Nikeresonates
well
with
theyounger
generations,
inparticular,Gen
Z.
29%
ofGen
Z
consumers
who
aresportsandoutdoor
onlineshoppers
are
fansofNike
asabrandcompared
to24%
ofGen
Zs
whoknow
anybrandsinthesports
and
outdoor
online
market.Generation
of
consumerswho
likeNike35%
35%31%29%28%Gen
Xers
and
Baby
Boomers
are
lesslikely
to
feelpositively
towards
Nike
with28%
and8%
sayingtheylikethem,respectively
lower
thantheindustryaverage.24%10%8%Gen
ZMillennialsGen
XBaby
boomerBrand
enthusiastIndustryusers6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestosports
&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=658,
Nike
enthusiast,
n=1,115,
sports
and
outdoor
online
shoppersConsumer
Insights
Global,
asofSeptember
2023Sources:Women
are
more
likely
to
like
Nikeas
a
brand
than
menBrand
Profile:
consumer
demographics
(2/3)GenderofNikefansTheGender
splitbetween
brandenthusiastsof
Nikeshows
women
aremore
likely
tohaveanaffinity
with
thebrandover
men,
compared
totheIndustryaverage.LGBTQIA+status
ofNikefansNikehasafairly
similar
proportion
ofLGBTQIA+
usersas
theindustryaverageforsportsandoutdoor
onlineshoppers.9%10%9%
of
Nikeshoppers
considerthemselves
to
bepartof
theLGBTQIA+community
compared
to10%
overall.
ItappearsthatNike
hasattracteddiverseaudiences
and
is
exploring45%50%50%55%
ofwomen
likeNikecompared
to45%
ofmen,
while
theindustryaverageforsportsandoutdoor
onlineshoppersindicatesthatbothmen
andwomen,
at50%,
usethisservice
equally.opportunities
intargetinguntappeddemographics.87%87%55%3%3%Brand
enthusiastMaleIndustryusersFemaleBrand
enthusiastIndustryusersNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:n=658,
Nike
enthusiast,
n=1,115,
sportsand
outdoor
online
shoppersConsumer
Insights
Global,
asofSeptember
2023Sources:It’s
generally
people
in
nuclear
households
that
like
NikeBrand
Profile:
consumer
demographics
(3/3)Income
rangeThetypicalincome
of
aNikeshoppervaries
from
theaverage
sportsandoutdoor
online
shoppers.
Specifically,39%
ofNike
shoppers
belong
tothehigh-income
group
compared
toanoverall
industryaverage
of
35%.Therefore,
Nike
isabrandthattendstoattractconsumers
from
higher-incomegroups.Householdtype17%
ofNike
users
arefrom
singlehouseholds.
Couples
areslightlylesslikely
to
useNikethanotherbrandsandforthenuclearfamily,itis
thehighest.17%21%Single35%33%39%Therefore,
with
thenuclear
householdmarket
wrapped
up
Nike
maywant
toconsider
opportunities
andtargetadvertising
atsingleandcoupledhouseholds16%18%CoupleNuclear
familySingleparentOther31%29%32%30%11%11%32%25%21%Brand
enthusiastHighIndustryusersMediumLowBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=658,
Nike
enthusiast,
n=1,115,
sports
and
outdoor
online
shoppersConsumer
Insights
Global,
asofSeptember
2023Sources:Consumers
who
like
Nike
take
sustainability
more
seriously
than
consumers
ingeneralBrand
profile:
attitudesWhat
do
consumersthink
ofsports
&outdoor
onlineshopsingeneral?23%
ofconsumers
wholike
Nikesaythey
arewell
informed
when
itcomes
tosports&outdoor
onlineshopsand12%
ofthese
consumers
say
thattheycan’t
imaginetheirlifewithout
sports&outdoor
onlineshops.
Thiscompares
toamarket
average
of
20%
and12%,
respectively.How
doespriceeffect
theirdecisions?20%
ofNike
shoppers
sayalow
price
ismore
important
thanhighquality
when
itcomes
to
sports
and
outdooronlineshopsmirroring
thepreference
of
thegeneral
sports
and
outdoor
online
shoppers,
which
isalsoat20%Do
consumerstrusttheirsports
&outdoor
onlineshops?Relying
onbrandsconsumers
knowandtrustwhen
itcomes
tosports&outdoor
onlineshopsisimportant
to38%
ofconsumers
wholike
Nike,compared
to
themarket
average
of
34%.Do
sports
&outdoor
onlineshopsneed
toinnovate
tostay
relevant?24%
ofshoppers
wholikeNike
saysports
&outdoor
online
shopsexcite
them
with23%
confirming
theylike
totryout
new
and
innovative
sports&outdoor
online
shops.
Thiscompares
to
amarket
average
of21%
and21%,respectively.How
important
issustainability
toconsumers?According
to24%
ofshoppers
who
likeNike,
sustainability
isimportantwhen
itcomes
to
sports
&outdooronlineshops,compared
to
themarket
average
of
21%.9Notes:“Which
ofthese
statements
about
sports
&outdoor
online
shops
do
you
agree
with?”;
Multi
Pick;“When
it
comesto
sports
&outdooronline
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=658,
Nikeenthusiast,
n=1,115,
sports
and
outdooronline
shoppersConsumer
Insights
Global,
asofSeptember
2023Sources:CHAPTER
02Brand
KPIs
&
benchmarkingInthischapteryoucansee
how
abrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherimportant
brands.10Nike
outperforms
the
industry
average
in
all
categoriesBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performance
withinthesports
andoutdooronlineshopsmarketWhen
itcomes
to
sports
and
outdoor
online
shops,theaverage
awareness
forabrandintheUKis
56%.Awareness
oftheNikebrand,however,
is
significantlyhigherat94%.Awareness100%With,56%
of
British
sportsandoutdoor
onlineshoppers
sayingthey
likeNike,
Nikefindsitself
wayhigherthantheaverage,
28%,
forpopularity.BuzzPopularity37%
ofsports
and
outdoor
online
shoppers
intheUKsaytheyuseNike,
withtheaverage
usageof
abrandat17%90%
ofNike
shoppers
saythey
would
usethebrandagaincompared
toanaverage
loyalty
score
of
72%.Nikeis
more
likely
tobeseen
inthemedia
than
otherbrands,with
a“Buzz”score
of
31%
compared
toanaverage
of16%.LoyaltyUsageIndustryaverageBrand11
Notes:Sources:Sports&outdooronline
shops
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,243,
all
respondents
(awareness),
n=1,167,
respondents
who
know
the
individual
brand
(popularity),
n=1,167,respondents
who
know
the
individual
brand
(usage),
n=429,
respondents
who
have
used
the
individual
brand
(loyalty),
n=1,167,respondents
who
know
the
individual
brand
(buzz)Consumer
Insights
Global,
asofSeptember
2023Nike
claimed
the
leading
position
as
the
most
recognized
brand
in
the
sportsand
outdoor
online
shops
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofNikeRank#
BrandAwareness
%Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
thebrand'slogo
and
thewrittenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6%1Nike94%94%93%92%89%79%64%64%59%57%2adidas3JDSportsOutofrespondents
whousethesportsandoutdooronlineshops94%
were
aware
of
Nike.
Thisranksthemin1st
placecompared
toother
brandssurveyed
inthisindustry.4SportsDirectReebok5adidassecured
the2nd
spotwho
scored
anawarenessratingof
94%
followed
byJDSportswho
scored
93%.6Foot
LockerRegatta78DecathlonGO
OutdoorsMountain
Warehouse994%AwareNot
aware10Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,243,
all
respondents
(awareness)Sources:Consumer
Insights
Global,
asofSeptember
2023Nike
secures
the
top
spot
for
most
popular
brand
in
the
sports
andoutdooronline
shops
marketBrand
KPIs
&benchmarking:
popularitySummaryPopularity
ofNikeRank#
BrandPopularity%Tofind
outhow
popularthebrandwas,
we
asked
eachrespondent:
“When
itcomes
to
sports
&outdooronlineshops,which
of
thefollowing
brandsdoyoulike?”.1Nike56%56%48%44%30%27%27%25%25%25%2adidas3JDSportsOutofconsumers
who
knew
thebrand
56%
saidtheyliked
Nike.
This
ranksthetopposition
compared
toother
brandssurveyed
inthesports&outdoor
onlineshopsmarket.4SportsDirectFoot
LockerMountain
WarehouseReebok44%5adidaswho
scored
apopularity
ratingof56%
securesthe2nd
spot
followed
by,JD
Sportswho
scored
48%.Occupyingthetopposition,Nike
stands
out
asafirmlyestablished
brand
interms
of
popularity.56%678Regatta9BlacksLikeDonotlike10ChainReaction
CyclesNotes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=1,167,
respondents
who
know
the
individual
brand
(popularity)Consumer
Insights
Global,
asofSeptember
2023Sources:Nike
seals
the
top
position
for
the
most
used
sports
and
outdoor
online
shop
byconsumersBrand
KPIs
&benchmarking:
usageSummaryUsage
ofNikeRank#
BrandUsage
%37%Afterpopularity,we
want
tocover
thevalueactiongapsoastounderstandifthe
brandwas
alsothenbeingused,we
asked
each
respondent:
“When
itcomes
tosportsandoutdoor
onlineshops,which
of
thefollowing
brandshaveyou
used
inthe
past12months?”.1Nike2SportsDirectadidas35%335%37%4JDSports33%Outofconsumers
who
knew
thebrand
37%
saidtheyused
Nike.
Thisranksthetop
position
compared
toother
brandssurveyed
inthesports&outdoor
onlineshopsmarket.5AnglingDirectFoot
LockerChainReaction
CyclesDecathlon21%618%63%SportsDirect
who
had
ausagescore
of35%
is
inthe2nd
spot
followed
by,adidaswho
alsoscored
35%.
Atthepinnacle,Nike
issignificantlyaheadof
otherbrandsinterms
of
usage.718%818%9Blacks17%UseDonotuse10Mountain
Warehouse16%Notes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:
n=1,167,
respondents
who
know
the
individual
brand
(usage)Consumer
Insights
Global,
asofSeptember
2023Sources:Interms
of
loyalty,
Nike
had
the
most
loyal
consumers
in
the
sports
and
outdooronline
shops
marketBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofNikes’consumersRank#
BrandLoyalty
%90%Afterascertaining
theconsumer
use
of
abrandin
thelast12
months,thenext
most
important
indicatoristoestablish
whether
abrand
cankeep
acustomer.
Todothatwe
measure
theloyalty
ofthese
consumers
byaskingeach
respondent:
“When
itcomes
to
sports
andoutdoor
online
shops,which
ofthefollowing
brandsareyou
likely
to
useagaininthefuture?”.1Nike10%2SportsDirectGO
OutdoorsJDSports87%385%484%Outofconsumers
who
haveused
Nike90%
saidtheywould
usethebrandagaininthefuture.Thisranks1stposition
compared
to
other
brandssurveyed
inthesportsandoutdoor
onlineshopsmarket.5adidas83%6Mountain
WarehouseRegatta82%782%SportsDirect
who
scored
aloyalty
score
of
87%
is
inthe2nd
spot
followed
by,GOoutdoors
with
85%.
Nike,atthetop,hascultivatedadevoted
following
throughqualityproducts,astrong
brandreputation,andsuccessful
marketing,resulting
inloyal
customers.8Reebok82%90%9Wiggle76%LoyalNot
return10Foot
Locker74%Notes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
are
youlikely
to
use
againin
the
future?”;
Multi
Pick;Base:n=429,
respondents
who
have
used
the
individual
brand
(loyalty)Consumer
Insights
Global,
asofSeptember
2023Sources:Nike
stood
out
as
the
most
prominently
featured
brand
in
the
media
within
thesports
andoutdoor
online
shops
marketBrand
KPIs
&benchmarking:
buzzSummaryBuzz
ofNikeRank#
BrandBuzz%31%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
thefollowing
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Nike2adidas30%31%3JDSports27%Outofconsumers
who
knew
thebrand
31%
saidtheyhaveheard
aboutNikeinthemedia.
Thisranks1stplacecompared
to
other
brandssurveyed
inthesportsandoutdoor
onlineshopsmarket.4AnglingDirectSportsDirectChainReaction
CyclesFootLockerAmerican
GolfGO
OutdoorsDecathlon23%521%619%adidasand
JD
Sportssealed
the2nd
and3rd
spot
withthebuzzscore
of
30%
and
27%
respectively.
Attheforefront,
Nikemaintainsarobust
and
enduringpresence
inmedia
buzz,thanks
toitsinfluentialmarketing
campaigns,endorsements
fromathletesandcelebrities,
anditsdedication
to
social
and
culturalissues.716%69%815%915%BuzzNobuzz1014%Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=1,167,
respondents
who
know
the
individual
brand
(buzz)Consumer
Insights
Global,
asofSeptember
2023Sources:CONSUMER
INSIGHTSUnderstand
what
drivesconsumersMasterconsumers,brandsandmarkets.WithCon
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