Basicwriting4投訴信課件-高考英語(yǔ)作文復(fù)習(xí)專(zhuān)項(xiàng)

ALetterofcomplaintBasicWriting(4)InwhatsituationareyougoingtowritealetterofcomplaintWhatcanyoucomplainaboutSomethingyouboughtAwebsiteAhotelAperson…第一段：Thepurposeofwritingtheletter第二段：Listoutyourproblemsindetail第三段：Yourexpectation開(kāi)頭點(diǎn)題，說(shuō)明定信目的－－1.自我介紹2.提出投訴表述投訴的具體情況及問(wèn)題帶來(lái)的后果，并提出解決方案(要點(diǎn)一個(gè)也不能少)表達(dá)對(duì)解決問(wèn)題的期望，表示感激，期待回復(fù)Structure1.抱怨2.忍受3.糟糕的服務(wù)4.采取措施

5.解決問(wèn)題

complainabout/makeacomplaint投訴信常用詞塊poorservicetakemeasures/takesteps/takeactionputupwith/bear/stand/toleratehandle/dealwith/solvetheproblem6.預(yù)防……發(fā)生

7.調(diào)查此次事件

8.以粗魯?shù)姆绞?.向……道歉

10.要求退款11.一個(gè)滿意的解決方法10.要求合理的賠償

prevent/stop/keep…fromhappeninginvestigate/lookintothematter/incident

inarudemannermakeanapologyto…/apologizeto…claimforarefundasatisfyingsolutionaskforreasonablecompensation(1)吸引閱卷人開(kāi)頭句我寫(xiě)信是為了投訴你們的服務(wù)標(biāo)準(zhǔn)。①I(mǎi)'mwritingtomakeacomplaintaboutyourservicestandard.我是……一位顧客，幾天前我從你們的網(wǎng)站上購(gòu)買(mǎi)了……我寫(xiě)信向你投訴……②I'm...,acustomerwhobought...fromyourwebsiteseveraldaysago.Iamwritingtoyoutocomplainabout...(2)吸引閱卷人篇中句為了改進(jìn)這種情況，建議你采取以下措施。Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.我真的希望你們會(huì)采取有效措施解決這個(gè)問(wèn)題。Idohopethatyou

willtakeeffectivemeasurestodealwiththismatter.我真誠(chéng)希望你能改進(jìn)你們的服務(wù)并且此類(lèi)錯(cuò)誤將來(lái)不會(huì)再出現(xiàn)。Isincerelyhopeyoucanbetteryourserviceandthatmistakewon'tariseagaininthefuture.(3)吸引閱卷人結(jié)尾句如果你足夠重視此事，我將不勝感激。Iwouldappreciateitifyoucouldgivedueattentiontothismatter.我對(duì)這件事真的很惱火。我相信你會(huì)認(rèn)真對(duì)待我的投訴。Iamreallyannoyedaboutit.Idohopethatyouwilltakemycomplaintsseriously.假定你是李華，在某國(guó)外網(wǎng)站購(gòu)買(mǎi)了一部。使用一段時(shí)間之后，你發(fā)現(xiàn)它存在問(wèn)題（如電池不耐用、屏幕有劃痕、經(jīng)常出問(wèn)題等）。請(qǐng)你就此向網(wǎng)店客服寫(xiě)信投訴。1.反映問(wèn)題；2.提出解決方案（退款或調(diào)換）；注意：1.詞數(shù)100左右2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。Practice1第一步：審題1.確定體裁：本文為_(kāi)_____;2.確定人稱(chēng)：本文主要人稱(chēng)為_(kāi)_______

和______;3.確定時(shí)態(tài)：主要使用_______和_______.投訴信第一人稱(chēng)第三人稱(chēng)過(guò)去時(shí)將來(lái)時(shí)第二步：重點(diǎn)短語(yǔ)1.對(duì)...做出投訴2.網(wǎng)店3.電池充電器：4.劃痕5.出問(wèn)題，出故障6.調(diào)換7.全額退款給某人8.makeacomplaintabout/complainaboutonlinestorebatterychargerscratchchangesth.foranewonebreakdowngivesb.afullrefundcellphone/mobilephoneDesign第三步：串點(diǎn)成句1.開(kāi)頭點(diǎn)題,說(shuō)明定信目的:1.自我介紹2.提出投訴我是貴店的一名顧客,我寫(xiě)信向您投訴貴店的商品。Iamoneofyourcustomers.AndIamwritingtomakeacomplaintaboutyourgoods.2.第二段：表述投訴的具體情況及問(wèn)題帶來(lái)的后果，并提出解決方案(要點(diǎn)一個(gè)也不能少)我從貴網(wǎng)店購(gòu)買(mǎi)了一部,在使用一周后，我發(fā)現(xiàn)一些問(wèn)題。Iboughtacellphonefromyouronlinestore.Afterusingitforoneweek,Ifoundsomeproblems.升華如何升華？使用恰當(dāng)?shù)倪B詞問(wèn)題1及帶來(lái)的后果在用了僅僅幾個(gè)小時(shí)之后電池需要重新充電，這讓我很生氣，因?yàn)槲也坏貌灰恢彪S身攜帶充電器Thebatteryneedsrechargingafteritisusedforonlyseveralhours.Thisisveryupsetting/ThisupsetsmealotbecauseIhavetocarrythechargerallthetime.非限制性定語(yǔ)從句問(wèn)題2及帶來(lái)的后果在屏幕中間有一些劃痕，這使得閱讀很困難。Therearesomescratchesinthemiddleofthescreen.Thismakesreadingvery

difficult.Thismakesitdifficultformetoread.升華如何再升華？上一句已經(jīng)用過(guò)定語(yǔ)從句，不要重復(fù)用現(xiàn)在分詞doing做結(jié)果狀語(yǔ)問(wèn)題3及帶來(lái)的后果經(jīng)常沒(méi)有任何預(yù)兆的出問(wèn)題。Itoftenbreaksdownwithoutanywarning.提出解決方案（退款或調(diào)換）我希望貴店或者調(diào)換一個(gè)新的或者給我全額退款。Ihopeyoucaneitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.用什么詞組可以引出兩種解決方案？可否換一個(gè)更加委婉的表達(dá)？wouldlikesb.todosth.表達(dá)對(duì)解決問(wèn)題的期望，表示感激，期待回復(fù)如果貴店可以對(duì)此事給予足夠的重視我將不勝感激。期待收到您的回復(fù)。Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.第四步：串聯(lián)成篇DearSir/Madam,I'moneofyourcustomers,writingtomakeacomplaintaboutyourgoods.Iboughtacellphonefromyouronlinestore.Tomydisappointment,afterusingitforoneweek,Ifoundsomeproblems.Tobeginwith,thebatteryneedsrechargingafteritisusedforonlyseveralhours,whichisveryupsettingbecauseIhavetocarrythechargerallthetime.Inaddition,therearesomescratchesinthemiddleofthescreen，makingitdifficulttoread.What'smore,itoftenbreaksdownwithoutanywarning.Therefore,Iwouldlikeyoutoeitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.Yours,LiHua假設(shè)你是李華，最近跟父母去國(guó)外旅行時(shí)所居住的旅館服務(wù)不好。請(qǐng)根據(jù)以下要點(diǎn)提示給旅館老板寫(xiě)一封英文投訴信，信中應(yīng)包括下列內(nèi)容：1.空調(diào)不能正常運(yùn)行；2.浴室不干凈；3.晚上周?chē)肼暫艽螅也唤o更換房間；4.服務(wù)員態(tài)度隨意，漠不關(guān)心。注意：詞數(shù)100左右；1.短文須包括所給要點(diǎn)，但不必逐句翻譯；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；Practice2DearSirorMadam，

Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhad

aterriblestayinRoom512.

Firstly,theairconditionerwouldn'twork.WhenIaskedthestaffforhelp,noonecame.Secondly,Ifoundthebathroomratherdirty.Whatwasworse,thenoiseoutsidewassoloudthatwewereunabletosleepatnight.Iaskedtochangerooms,butwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthehotelstafftreatedusinaverycasualandindifferentmanner.

Fortheabovereasons,Ihavetosaythattheserviceinyourhoteliscompletelyunacceptableatsomanylevels.Therefore,Ihopeyoucanapologizeandrefundmymoney.Lookingforwardtohearingfromyou.

Yoursfaithfully，

LiHua假定你是李華，你在國(guó)外某網(wǎng)站買(mǎi)了一條圍巾，因有質(zhì)量問(wèn)題，要求該公司更換或退款。請(qǐng)用英文寫(xiě)一封電子郵件，要點(diǎn)包括：1．問(wèn)題：圍巾中間有個(gè)洞；2．要求：公司應(yīng)盡快予以更換或退款。注意：1．詞數(shù)100左右；2．可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。________________________________________________________________________________________________________________________________________________Practice3Onepossibleversion：Dear