新編英語綜合教程2 Unit-4-Hotel-Service（可編輯版）

1)MayIbookaroomforthreenights?Receptionist:Goodevening,PeaceHotelReservation.MayIhelpyou?Lynda:Yes,mayIbooktwodoubleroomsforthreenights?Receptionist:Sure.Couldyougivemeyournameandtelephonenumber,please?Lynda:It’sLyndaMiller.Thetelephonenumberis854-1742.2)Ihavemadearoomreservationhere.Jane:Goodevening.Ihavemadearoomreservationhere.Clerk:Letmecheck.Yes,thereitis.Asingleroomforonenight.Jane:Yes,I’mleavingtomorrow.Clerk:Thenyouhavetocheck

outbefore2o’clockP.M.SECTIONITalkingFacetoFaceImitatingMini-talksSpeakandRecite1Workinpairs.Lookatthepictureandrecitethefollowingmini-talksformakingreservationsorcheckingintoahotel.BackUnit|Four3)Wouldyoupleaseshowmeyourpassport?Catherine:Iwouldliketostayinthishotelforacoupleofdays.Receptionist:Welcome.Wouldyoupleaseshowmeyourpassport?Catherine:Hereyouare.Receptionist:Thankyou,andhereistheregistrationformforyoutofillin.4)I’mAwfullysorry.Tom:I’dliketobookasingleroomfortwonights.Receptionist:I’mawfullysorry.Wedon’thaveanyroomavailablenow.Tom:Noproblem.I’lltrysomeotherhotelsnearby.Receptionist:Goodbye!5)MayIpaybytraveler’scheck?Susan:Goodmorning.Iwouldliketocheckout.Receptionist:Allright,pleaseshowmeyourroomcard.Susan:Hereyouare.MayIpaybytraveler’scheck?Receptionist:Ofcourse.Signyournamehere,please.WindowonKeyWordsBack結(jié)賬離去

非常地

空閑的

旅行支票SpeakandPerformActingouttheTasks2Workinpairsandactoutthetasksbyfollowingtheabovemini-talks.1Task:YouareleavingforNewYorknextweek.Makeareservationwithahoteltherebytelephone.5Task:Youwanttocheckoutofahotelafteraweek’sstaythere.Back3Task:Youcometoahotelandaskforasingleroomwithagoodview.4Task:Youwanttobookahotelroombutyourbookingdeniedforthepeakseason.2Task:Youwanttocheckintoahotelwhereyouhavealreadymadeareservation.●RefertotheDataBankintheWorkbookformorerelevantexpressions.StudyingHotel

AdsStudyandImitate3Hotelsusuallyadvertiseinnewspaperstoattractguests.Nowlookatthefollowingadvertisementsandtrytousetheinformationintheminyourface-to-facetalks.BackBack1)IWouldLiketoBookaDoubleRoomReceptionist:HolidayHotel,Reservations.MayIhelpyou?Guest:Yes.Iwouldliketobookadoubleroomformyfamily.Receptionist:Allright.Forwhichdates,please?Guest:Nextweekend.ThatisforMay18thand19th.Receptionist:Letmecheckifwehavearoomavailablethen.Oh,yes,wedo.Guest:Good.Iwouldliketohaveanon-smokingroom.Receptionist:Therearemanynon-smokingroomsavailableinourhotel.MayIhaveyourname,please?Guest:CharlesWilson.Bytheway,doyouhaveanygolfcourse(高爾夫

球場)nearby?Receptionist:Sorry,butwehaveaswimmingpool,andweprovidesomeotherservices.Guest:That’sfine.ShallIsendyouadeposit?Receptionist:No,youdon’thaveto,youmaypayonarrival.FollowingSampleDialoguesImitateandPerform4Readthefollowingsampledialoguesandtrytoperformyourowntasks.BackUnit|Four2)IHaveaReservationwithYouReceptionist:Goodevening!WelcometoVillageGreenInn.WhatcanIdoforyou,sir?Guest:Ihaveareservationwithyou.Receptionist:MayIhaveyourname,please?Guest:TomAddison.Receptionist:Yes,Mr.Addison.MayIhavealookatyourpassport,please?Guest:OK,hereyouare.Receptionist:Wouldyoupleasefillouttheregistrationform?Guest:Allright.What’stherateforonepersonpernight?Receptionist:$69.Guest:Doyouaccepttraveler’schecks?Receptionist:Sure.HereisthekeycardtoRoom4312.Thebell-man(接待員)willshowyoutheway.Guest:Thanks.Iwillbeleavingtomorrow.WhenshallIcheckout?Receptionist:Anytimebefore11:00A.M.Guest:Allright.I’llrememberthat.BackUnit|FourPuttingLanguagetoUseSpeakandComplete5Imagineyourforeignclientiscomingforabusinesstalkandyouaremakingareservationatahotelforhim.Completethefollowingconversationwiththereceptionistbyfillingintheblanks.You:I’dliketobookasingleroomwithshowerformyfriend,Mr.GeorgeSmith.Receptionist:Allright.Onwhich1_____,please?You:Onthe20thofthismonth.Receptionist:Howlongwillhebe2_______?You:I’mnotquitesure,butitcouldbeabout3_______.Receptionist:Thenwecanconfirm4_______fromthe20thtothe27th.You:Fine.Howmuchdoyou5______forasingleroomwithbreakfast?Receptionist:Forasingleroomforonenight,the6________wouldbe380yuan.You:ShallIleavea7______？Receptionist:No,butremembertoconfirmit8_______yourfriendcomes.You:Allright.BackdatestayingaweekaroomchargehotelcostdepositbeforeUnit|FourReceptionist:Goodevening!WelcometoVillageInn.WhatcanIdoforyou?You:_____________________________.(我在這兒預訂了房間。)Receptionist:MayIhaveyourname,please?You:I’mTomAddison.Receptionist:Yes,Mr.Addison.You’vemadeareservationforonesingleroom.2_________________________________________?(我可以看一下您的護照嗎？)You:Hereyouare.SpeakandTranslate6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.MayIhavealookatyourpassportIhaveareservationwithyouBackUnit|FourReceptionist:3_____________________________________________?(請您填一下這張登記表好嗎？)You:Hereitis.Isitallright?Receptionist:Yes,thanks.4___________________________________.(這是5012房的房卡。)You:CanIgotomyroomnow?Receptionist:Sure,5_________________________________________.(接待員會給您帶路的。)You:Thanks.SpeakandTranslate6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.BackThebell-manwillshowyouthewayWouldyoupleasefillouttheregistrationformHereisthekeycardtoRoom5012Unit|FourSpeakandCommunicate7Imagineyouarecheckingoutatahotel.Playyourroleaccordingtothecluesgiveninbrackets.1Iwouldliketocheckout.2Youcheckedinthreedaysago.3Howmuchistherate/rentpernight?4Howareyougoingtopay,incashorbycreditcard?5Hereisthechange,$23.Receptionist:Goodmorning.CanIhelpyou,madam?You:1(表示要結(jié)賬。)Receptionist:OK.Wouldyoupleasetellmeyournameandroomnumber?You:NancyBirley,Room4608.Receptionist:Yes,MissBirley.2(說明客人是

三天前入住的。)You:That’sright.3(詢問每晚的房費是

多少。)Receptionist:$59pernight.Youstayedherefor3days,thatis$177.4(詢問客人如何

付款。)You:Incash,please.Hereyouare,$200.Receptionist:Thankyou.5(向客人交代所找的

零錢。)

BackUnit|FourSECTIONII

BeingAllEarsLearningSentencesforWorkplaceCommunicationListenandRepeat1Listentotentopic-relatedEnglishsentencesforworkplacecommunicationcross-referencedwiththeirChinesetranslationandtrytorememberthem.BackWindowonKeyWordsdoubleroom

雙人房間checkinto/out

入?。朔緽ackListenandMatch2Listenagaintotheabovesentencesrearrangedinsequence,andthenmatchthemwiththeirChinesetranslation.1)a.我要先寄付押金嗎？2)

b.您是用信用卡還是現(xiàn)金支付？3)

c.我可以訂一個雙人房間嗎？4)

d.你們接受旅行支票嗎？5)

e.早晨好。假日旅館客房部。6)

f.這里的單人房間一天多少錢？7)

g.你什么時候入住酒店？8)

h.下午兩點前你要結(jié)賬退房。9)

i.請問明天你們是否有單人的空房間？10)

j.很抱歉，我們現(xiàn)在沒有空房。gibhdejfacBackListenandTranslate3Listentotentopic-relatedEnglishsentencesforworkplacecommunicationandtranslatethemintoChineseorally.Back1)我可以在你們酒店預訂房間嗎？2)我想辦理入住手續(xù)。3)您想要什么樣的房間？4)請給我看一下您的身份證或者護照好嗎？5)您要在這里住多久？6)單人房間一晚多少錢？7)你想怎樣付賬？8)對不起，我們今晚沒有空房了。9)我想要一個有雙人床的房間。10)房費里包括早餐嗎？TomJohnsoncametoahotel.Hewantedtostayinasingleroomwith1bath,agoodview,balcony.Hemadethereservation

2athome,attheairport,attherailwaystation.Afterhearrivedandcheckedinatthehotel,hefilledoutaregistration3card,form,noteandgotthekeytohisroom.Hisroomnumberwas4532,235,352.Breakfastwas5included,charged,paidinthebill,whichwas6served,made,cooked

forseveralhoursinthemorning.Tomwouldpayforthehotel7meal,services,costwhenhecheckedout.Thereceptionisthopedthathewould8like,please,enjoyhimselfduringhisstaythere.

HandlingaDialogueListenandDecode4Listentoadialogueanddecodethemessagebyfindingthecorrectchoicesgiveninbracketsaccordingtowhatyouhaveheard.ScriptBackUnit|FourListenandAnswer5Listentothedialogueagainandthenanswerthefollowingquestionsorally.Back1)WhatkindofroomdidTomintendtostayin?2)WheredidTommaketheroomreservation?3)OnwhichfloorwasTomroom?4)Wherewasbreakfastserved?5)Howlongwasbreakfastservedeveryday?Asingleroomwithbath.

Attheairport.

Onthesecondfloor.

Onthegroundfloor.

For3hours.

Receptionist:Hello,sir.MayIhelpyou?Client:Yes,Iwouldlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.1__________________________.Receptionist:MayIhaveyourname,please?Client:Yes,2_______________________.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.

ListenandComplete6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.mynameisTomJohnsonImadeitjustnowattheairportBackReceptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:3____________________________.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:4_________________________________________.Client:Whereisthedininghall?Receptionist:5______________________________.Client:It’sverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.ListenandComplete6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.BackItisonthegroundfloorontheleftYoucanpaywhenyoucheckoutYes.Breakfastwillbeservedfrom7A.M.to10A.M.WelcometoCourtyardHotel.Itisourpleasuretowelcomeyouasourguestandtowishyoua1________stayhere.Itisveryimportanttousthatyourstayshouldbeas2__________andasenjoyableaspossible.Wetakegreat3______inprovidingourguestswiththehighestlevelsofprofessional

4_______andhospitality.Anditisourgoalto5_______yourexpectations.Acomfortablestayisalwaysamoreproductiveone.Soifthereisanythingwecandotomakeyournexttripmorepleasurable,6_______totellusaboutit.Toshareyourfeedback,7______toreachthefrontdeskor8_______thecommentcardinyourroomandgiveittoa9________ofourstaff.Thankyouforyour10________ourhotel.UnderstandingaShortSpeech/TalkListenandComplete7Listentoashortspeechtwiceandduringthesecondlistening,putback

themissingwordsintheblanks.Backchoosingpleasantcomfortableprideservicemeetfeelfreedial0filloutmembera.greatviewoftheseab.beautifulgardenc.sportsfacilitiesd.professionalservicea.essentialb.profitablec.interestingd.meaningfulColumnAColumnBListenandMatch8Listentothehotel’scallforcommentsagainandmatchtheinformationinColumnAwiththechoicesinColumnB.1)Thehoteltakesitsguests’comfortas______.2)Thehotelisproudofits______.Backa.attractmorebusinessmenb.providemoreroomsc.meettheguests’expectationsd.makethehotelwell-knowna.talkingtothemanagerb.complainingtothereceptiondeskc.contactingtheoperatord.fillinginacommentcarda.tripb.meetingc.appointmentd.partyColumnAColumnBBack3)Thegoalofthehotelisto

______.4)Thehotelisreadytoofferservicefortheguest’snext______.5)Theguestsarewelcometoleavetheircommentsontheserviceby______.ListenandAnswer9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.Back1)Whoismakingthehotel’scallforcomments?2)Fromwhomdoesthespeakerwanttogetthecomments?3)Whatisthehotel’stoppriorityinservingthecustomers?Thehotelmanagement.Thespeakerisseekingcommentsfromthestayingguests.Thehoteltakesqualityserviceasitstoppriority.ListenandAnswer9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.Back4)Whatkindofserviceisthehoteltryingtoprovide?5)Howcantheguests’commentsbepassedontothehotelmanagement?GeneralideaThehoteltriestoprovidethehighestlevelofprofessionalservice.Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel.Thehotelmanagementisseekingcommentsfromthestayingguests.Itsaysthatthehoteltakesqualityserviceasitstoppriority.Thehoteltriestoprovidethehighestlevelofprofessionalserviceandhospitalityinordertomeettheguests’expectations.Thehotelmanagementinvitesthegueststogivetheircommentsforimprovingthehotelservice.Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel.

Generalidea:BackSECTIONIIITryingYourHandPracticingAppliedWritingWriteandSimulate1Readthefollowingtwo

samplesofroomreservationsandlearn

towriteyourown.BackUnit|FourBackWriteandCreate2CompletetheapplicationformaccordingtotheinformationgiveninChinese.WangHua5/9/20108/9/2010fourdoublerooms(forthreenights)onemeetingroomonSept.6incash0086-0431-56896720086ongf@BackWritingSentencesandReviewingGrammarBackTheAttributionClauseUnit|Four4Fillintheblankswithappropriaterelativepronounsoradverbs.WriteandApplyRules1)Theoldcouple___________livenexttoushavefourgrandchildren.2)Icanneverforgettheday___________Igotthefirstprizeinthecompetition.3)Thegardenofhishousehasalawn,___________isverypleasanttositoninsummer.4)Thefisharemulti-colored,thebiggestof___________isonly2cmlong.5)Therehavebeencomplaintsaboutthenoisefromthepeople___________liveintheflats.6)AchatshowisaTVprogramin___________famouspeopleareaskedquestionsabouttheirlivesandwork.7)Thechild___________parentsdiedintheaircrashislivingwithhisauntnow.8)TomandhisfamilyaregoingtoaFrenchrestaurant___________theyhaddinneraweekago.9)Ihaveexplainedeverything___________Icantoyou.10)Theaudience,mostof___________werestudents,enjoyedtheperformanceverymuch.Backwhomwhowhenwhichwhichwho/thatwhichwhosewherethatUnit|Four1)Asmallamountofmoneywasallwhichwastakenintherobbery.2)WereceivedanofferofRMB320,000forthehouse,thatweaccepted.3)Hehastwosisters,neitherofwhowenttouniversity.4)ThebeachistheplacewhichImostliketogoinsummer.5)Hetalkedcheerfullyaboutthefilmandtheactresswhointerestedhim.WriteandCorrectMistakes5Correcttheerrorsinthefollowingsentences.which→thatthat→whichwho→whomwhich→wherewho→thatBack6)Therewaslittlewhichcouldbedonefortheinjuredman.7)Thereasonwhichherejectedourplanisthathehadnofaithinit.8)Thatistheplayeronthatweallrely.9)Heneverhesitatestomakesuchcriticismsareconsideredhelpfultoothers.10)Theytriedtothinkofaplanbythattheycouldfulfilltheirtaskaheadoftime.which→thatwhich→whythat→whomcriticisms后加thatthat→whichWriteandCorrectMistakes5Correcttheerrorsinthefollowingsentences.BackThisistheplacewhere/atwhichthetraffic/caraccidentoccurred.Thecontributions(that/which)hehasmadetothecountrywillneverbeforgotten.I’dliketoseetheemployeewhohasputforwardthevaluablesuggestion.Couldyoutellmethereasonwhyyourefusedtheinvitationtohisbirthdayparty?Thepen,whichIboughtyesterday,willbesenttoyouasagift.6TranslatethefollowingsentencesintoEnglish.WriteandTranslate1)這就是車禍發(fā)生的地點。2)他對國家做出的貢獻將永遠不會被人們遺忘。3)我想見一見提出這項有價值的建議的員工。4)你能不能告訴我，為什么拒絕接受他生日聚會的邀請。5)我昨天買的鋼筆將作為禮物寄給你。BackUnit|Four6TranslatethefollowingsentencesintoEnglish.WriteandTranslateBack6)我無法告訴你她來桂林的準確時間。7)他把房子賣了，這讓他妻子很惱火。8)正在裝貨的那艘輪船明天離港。9)我的薪水沒有提高，但這并不是我離開的原因。10)我相信你做什么飯我都喜歡吃。Ican’ttellyoutheexacttimewhenshewillbeinGuilin.Hesoldthehouse,whichannoyedhiswife.Theshipthat/whichisbeingloadedisleaving/sailingtomorrow.Ididn’tgetapayrise,butthiswasn’tthereasonwhyIleft.I’msureI’llenjoyeverythingthatyoucook.WriteandDescribeaPicture7Writealetterofcomplaintofabout120wordstodescribethepicturegiven.Someusefulwordsorphrasesareprovidedtohelpyou.Youmaystartthepassagewiththesentence“OnJuly16myfriendsandIarrivedatyourinn,hopingtospendanenjoyableweekend.”.BackDearMadamorSir,OnJuly16myfriendsandIarrivedatyourinn,hopingtospendanenjoyableweekend.Sinceyouradsays“haveagoodtimeorgetyourmoneyback”,Iamrequestingthatyourefundourmoney.Fromthemomentwearrived,therewereproblemswiththeservice.First,averyunfriendlydeskclerkcouldn’tfindourreservation.Afterwaitingforalmosthalfanhour,wewereledbyanotherunfriendlybell-boytoourroom.Theroom,whichhadaviewofaparkinglotinsteadofthebay,hadnotyetbeencleaned,sowefounddirtytowelsonthebedsandcigaretteendsonthefloor.Thiswasnottheweekendwehadbeenlookingforwardto.ServiceatyourinnwasnotasIexpected.SoIstronglyinsistthatyougivememyrefund.Yourssincerely,XXX(Yoursignature)

Key:BackUnit|Four1.KindsofhotelsintheUnitedStates:Placestostayforashorttimemaybecalledhotels,hostels,motelsormotorhotels,inns,lodgesorresorts.Hostels,alsoreferredtoasyouthhostels,areoftenforstudentsworkingawayfromhome.Motelshaveplentyofparkingspaceandareusuallynearafreewayorhighway.Innsareusuallylikemotels.Lodgesandresorts,orresortshotels,areinthemountains,onthecoast,ornearlakes.2.Kindsofbeds:Bedsgobymanydifferentnames.Startingwiththesmallest,therearesingle,twin,double,queenandkingsizeones.“Longboys”areforexceptionallytallpeople.Atsomehotels,queenbedsarethesmallestsizeused,soadoubleroomhastwoofthem.Somehotelsevenoffertheirguestswaterbeds.Arollawaycanbemovedintoaroomtosleepanextraperson.Hide-a-bedsaresofasthatfoldouttomakebeds.

SECTIONIVMaintainingaSharpEyeInformationRelatedtotheReadingPassageBackMiamiUniversityOxford,Ohio45056WelcometoClimerLodge.WearefortunatetohavethisbeautifulfacilitytoaccommodateveryspecialguestsfromMiamiUniversity.Inoureffortstoserveyou,weaskthatyounotethefollowing:●TheresidentmanagerlivesinRoom129,nearthelobby

entrance,andmaybereachedbydialing9-5226.Pleasecontactthemanagerifyouhaveanyquestionsorneedsafter5:00P.M.onweekdaysandthroughoutweekendstays.●OnthelowerlevelofClimeryouwillfindanicemachine,acanned

beveragemachine,aloungeareaandkitchenettewherecoffeeandteaandalightcontinentalbreakfastareprovided.●LoungeHours:6:00A.M.to11:00P.M.daily.Itisanon-smokingatmosphere.PASSAGEIClimer

Lodge12●RecreationCenterHours:9:00A.M.to10:00P.M.,SundaythroughThursday.9:00A.M.to11:00P.M.onFridayandSaturday.Nolifeguardisondutyintheswimmingpool.Parentsarerequiredtobepresentatalltimeswhenchildrenareinthepool.Nochildrenareallowedinthesauna.●Check-outtimeis10:00A.M.Upondeparture,pleaseleavethekeyinyourroom.PhoneInstructions:●On-campuscalls:Dialonlythelast5numbers.Noneedtodialthe52prefix.●Localtelephonecalls:Dial88,thenthe7-digitoff-campusnumber.●AT&Toperator-assistedcalls(collect,callingcard,etc.)—dial80,theareacode(foralllongdistancecalls),thenthetelephonenumber.Toplaceaninternationalcall:Dial8+011+CountryCode+CityCode+Number●EMERGENCYPHONENUMBER:PUBLICSAFETY—911(Police,Fire,Medical)

ExercisesBack34Unit|FourBecauseweareunabletoprovidehousekeepingservicesonweekends,weekendguestswillbeprovidedwithextratowelstomakeyourstaymorecomfortable.Weapologizeforanyinconveniencecausedbythelackofhousekeepingservices.Anironandironingboardisavailableupon

request.Pleasedial9+1279duringbusinesshoursor9+5226intheeveningsandatweekends.Ifyouhaveanyadditionalneeds,pleasecontacttheResidentManager(extension9+5226).Wehopeyouwillenjoyyourstayhereandfindyourroomcomfortableandpleasant.Thankyouforvisitingwithus.**************Maywehaveyourcommentsandsuggestions?Ifthereisanythingyouwouldliketomention,pleasejotitdownonthebackofthisformandleaveitwithyourkey.Wewelcomeyourfeedback.ExercisesBack567Unit|Four1)Thehotelguestsmaycontacttheresidentmanagerforhelpatanytime.2)TheRecreationCenterisopeneveryday.3)Childrenarenotallowedtoswimintheswimmingpool.4)Guestsmustcheckoutat10:00inthemorning.5)Ondeparture,theguestshouldturninthekeyatthereceptiondesk.6)Ifaguestwantstomakeanon-campusphonecall,hehastodial52first.7)Tomakealocalcall,guestshavetodiala9-digitnumber.8)Thenumber“80”istheareacodeforalongdistancecall.9)Incaseoffire,guestsshoulddial911.10)Commentsfromguestscanbewrittenonthebackoftheformandleftwiththekeyintheroom.ReadandThink1Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.TFFTFFFTTTBackUnit|FourReadandComplete2Fillintheblankswithoutreferringtothepassage.BackClimerLodgeisahotelwithbeautiful1__________toaccommodateguestsofMiamiUniversity.Therearemachinestoprovidethemwithiceand2_____________________onthelowerlevel.Inthekitchenetteguestscanhavecoffee,tea,andalightcontinental3____________.Differenttelephone4_________areoffered,too.Thereisalsoarecreation5_______,whichisopeneverydayfrommorningtill6________.Fortheguests’convenienceanironandironing7_______isprovideduponrequest.On8________extra