生產(chǎn)作業(yè)管理作業(yè)和生產(chǎn)力

At

this

point:1.

Introduce

yourself

-your

students

are

likely

to

wantto

know

something

about

your

qualifications

and

interests

-overall,

whereyou

are

coming

from.2.

Have

students

introduce

themselves.

Ask

why

they

are

taking

this

class.

If

you

are

fortunate

enough

tohave

a

Polaroidcamera,

take

picturesof

each

student

for

later

posting

on

a

class

“board”

so

both

they

and

you

get

to

knoweach

other.3.

Discuss

both

choice

of

textbook

and

development

of

syllabus.4.

If

you

are

expecting

students

to

work

in

teams,

ateastintroduce

the

choice

of

teammembers.

If

at

all

possible,

have

studentsparticipate

in

a

teambuilding

or

teamstudy

exercise.

It

works

wonders.

Most

student

have

been

told

towork

in

teams

in

priorclasses,

but

have

never

examined

exactly

what

a

teamis

and

how

it

works.

One

hour

spent

in

a

teambuilding/examinationexercise

saves

many

hours

and

avoids

many

problems

later

on.生產(chǎn)作業(yè)管理1作業(yè)與生產(chǎn)力本章大綱2¨全球性公司的概述

:

硬石餐廳¨什麼是作業(yè)管理?¨生產(chǎn)商品與服務(wù)¨為何要學(xué)習(xí)作業(yè)管理?¨作業(yè)管理人員的工作內(nèi)容¨

本書的組織本章大鋼3¨作業(yè)管理的演進(jìn)¨服務(wù)領(lǐng)域的作業(yè)¨

商品和服務(wù)的差異¨

服務(wù)業(yè)的成長(zhǎng)¨

服務(wù)業(yè)的薪資¨作業(yè)管理的新趨勢(shì)本章大綱4¨提升生產(chǎn)力的挑戰(zhàn)¨

生產(chǎn)力衡量¨

生產(chǎn)力變數(shù)¨

生產(chǎn)力與服務(wù)領(lǐng)域Two

additional

points:1.

Any

activity

is

an

“operation”2.

No

company

produces

only

“goods”

-

service

is

a

greater

or

lesserpart

of

any

product.

(Discuss

this

in

more

detail

later)什麼是作業(yè)管理?5生產(chǎn)是指商品或服務(wù)的創(chuàng)造作業(yè)管理是將投入轉(zhuǎn)換為產(chǎn)出，以使商品或服務(wù)具有價(jià)值的一組活動(dòng)生產(chǎn)商品與服務(wù)6生產(chǎn)商品與服務(wù)7¨必備功能:¨

行銷–觸發(fā)需求¨

生產(chǎn)–生產(chǎn)產(chǎn)品¨

財(cái)務(wù)/會(huì)計(jì)–追蹤組織執(zhí)行績(jī)效、財(cái)務(wù)支付狀況以及資金運(yùn)作Here

is

the

point

at

which

you

can

add

to

your

discussion

of

the

three

business

functions.

In

an

effort

to

encourage

studentparticipation,

you

might

allowstudents

to

lead

the

discussion

as

to

the

nature

of

each

function,

while

you

lead

the

discussion

as

tothe

relationship

of

the

individual

functions

to

the

larger

business.Initiatea

class

discussion

about

how

these

functions

expand

as

the

firm

grows

and

how

newactivities

have

become

important

(i.e.,MIS

and

Human

Resources)組織性功能¨行銷¨作業(yè)¨財(cái)務(wù)

/

會(huì)計(jì)8?

1995

Corel

Corp.一般服務(wù)業(yè)及製造業(yè)的組織圖9商業(yè)銀行作業(yè)財(cái)務(wù)/會(huì)計(jì)行銷票據(jù)清算出納員排程交易程序出納商業(yè)銀行?

1984-1994T/Maker

Co.10航空公司作業(yè)財(cái)務(wù)/會(huì)計(jì)行銷地面設(shè)備飛機(jī)作業(yè)保養(yǎng)維護(hù)管理科學(xué)航空?

1984-1994

T/Maker

Co.11製造業(yè)設(shè)備財(cái)務(wù)/會(huì)計(jì)行銷產(chǎn)品控制製造採購製造業(yè)品質(zhì)控制12組織圖商業(yè)銀行作業(yè)出納員排程票據(jù)清算交易程序設(shè)施佈置出納金庫作業(yè)保養(yǎng)維護(hù)債券財(cái)務(wù)投資

保全

不動(dòng)產(chǎn)會(huì)計(jì)審計(jì)行銷貸款商業(yè)個(gè)人工業(yè)抵押財(cái)務(wù)徵信部門13組織圖航空公司作業(yè)地面設(shè)備保養(yǎng)維護(hù)地面作業(yè)設(shè)備保修餐飲準(zhǔn)備飛機(jī)作業(yè)機(jī)員排程飛行通訊配送管理科學(xué)財(cái)務(wù)/會(huì)計(jì)會(huì)計(jì)支出收入總帳財(cái)務(wù)現(xiàn)金控制匯兌行銷運(yùn)量管理訂位排程訂價(jià)業(yè)務(wù)廣告14組織圖製造業(yè)作業(yè)設(shè)備:建築物、保養(yǎng)維護(hù)生產(chǎn)與存貨控制排程、物料控制供應(yīng)鏈管理製造工具、構(gòu)造、組裝設(shè)計(jì)產(chǎn)品開發(fā)與設(shè)計(jì)產(chǎn)品細(xì)部規(guī)格工業(yè)工程機(jī)器、空間、個(gè)人的效率程序分析開發(fā)與機(jī)具設(shè)定財(cái)務(wù)/會(huì)計(jì)支出/貸入支出收入總帳基金管理金融市場(chǎng)匯兌資本需求股票債券發(fā)行與撤銷行銷促銷

廣告

業(yè)務(wù)市場(chǎng)調(diào)查15Students

can

do

the

math!

It

may

be

useful

to

show

a

more

detailed

breakdown

of

cost-of-goods-sold,

and

illustrate

thecontribution

to

cost-of-goods

sold

of

marketing,

finance/accounting,

and

operations.

It

may

also

be

helpful

to

use

this

data

tointroduce

and

illustrate

fixed

and

variable

costs

and

their

relationship

to

net

contribution.作業(yè)對(duì)獲利的貢獻(xiàn)16This

is

the

typical

breakdown

one

finds

in

many

business

courses.

It

may

be

helpful

to

the

students

if

you

discuss

each

of

theseelements

in

relationship

to

somethingyou

or

they

havedone.

Work

on

a

group

project,

for

example,

can

provide

a

useful

vehiclefor

the

discussion.作業(yè)管理人員的工作內(nèi)容17規(guī)劃

–

組織

–

人員

–

領(lǐng)導(dǎo)

–

控制This

slide

introduces

the

10

decision

areasof

Operations

Management.

These

decision

areas

form

the

structure

of

the

text.You

may

either

go

through

this

list

quickly,

and

hold

an

enriched

discussion

usingsome

of

the

slides

that

follow;or

ask

the

studentsto

give

you

examples

of

specific

decisions

fromeach

area.As

mentioned

before

-

you

may

forego

looking

for

precise

answers

atthis

point

-

and

simply

try

to

get

themthinking

and

involved.作業(yè)管理的十大決策Ch.5Ch.6,6SCh.7,7SCh.8Ch.9Ch.10,

10SCh.11,11sCh.12,

14,16Ch.3,

13,

15Ch.17¨

服務(wù)和商品設(shè)計(jì)……………..¨

品質(zhì)管理…¨

製程與產(chǎn)能設(shè)計(jì)…………..¨

廠址/店址選擇…………….…¨

設(shè)施佈置設(shè)計(jì)……¨

人力資源與工作設(shè)計(jì)……..¨

供給鏈管理…………¨

存貨及物料的需求規(guī)劃…………….¨

中短期排程………¨

保養(yǎng)維護(hù)…………18.作業(yè)管理的演進(jìn)19You

should

stress

that

the

time-based

historical

perspective

is

only

one

way

to

look

atthe

development

of

OperationsManagement,

outcome

focus

is

another.作業(yè)管理發(fā)展的重要事件20At

this

point,

you

might

approach

this

and

the

next

several

slides

by

asking

students

to

identifya

product

(good

or

service

asappropriate)

that

illustrates

each

characteristic.

You

might

also

ask

themto

identify

products

that

violate

oneormore

of

thesedistinctions

between

goods

and

services.商品與服務(wù)的差異21¨產(chǎn)品可被儲(chǔ)存¨許多品質(zhì)特性可被衡量¨許多服務(wù)無法被儲(chǔ)存¨許多品質(zhì)特性難以被衡量商品的特性

服務(wù)的特性商品與服務(wù)的差異22¨通常可藉由自動(dòng)化生產(chǎn)¨收益主要來自實(shí)體產(chǎn)品¨產(chǎn)品可被轉(zhuǎn)售

¨服務(wù)無法被轉(zhuǎn)售¨通常難以自動(dòng)化生產(chǎn)¨收益主要來自無形服務(wù)商品的特性服務(wù)的特性This

slide

should

help

youmake

the

point

that

a“product”

is

seldomonly

a“good”

or

only

a“service”

but

usuallyincludes

some

ofeach.

You

might

also

raise

the

point

that

as

companies

are

reaching

the

limit

of

evolution

of

the

physical

(good),

they

are

tendingto

add

information

(a

service)

to

their

product.

Finally,

it

is

important

that

the

student

be

able

to

cite

examples

illustrating

each

ofthe

ranges

shown

in

the

slide.大多數(shù)產(chǎn)品中同時(shí)包含商品與服務(wù)的成分23汽車電腦地毯裝璜速食餐廳食物自動(dòng)修護(hù)醫(yī)院照護(hù)廣告代理投資管理顧問服務(wù)諮詢100

75

50

25

0產(chǎn)品中包含商品的比重25

50

75

100產(chǎn)品中包含服務(wù)的比重This

slide

can

be

used

to

introduce

multi-factor

productivity.多要素生產(chǎn)力生產(chǎn)力

=產(chǎn)出量勞工

+

材料

+

能源

+

資金+ 其它24Ask

the

students

to

think

about

why

productivity

is

so

difficultto

measure.

Have

themidentify

several

tasks

or

jobs,

and

help

themidentify

some

possible

productivity

measures.

Ask

themhow

theywould

go

about

making

these

measurements.

Student