【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件

【商務(wù)英語(yǔ)寫作】道歉信與祝賀信怎樣思想，就有怎樣的生活【商務(wù)英語(yǔ)寫作】道歉信與祝賀信怎樣思想，就有怎樣的生活1BUSINESSWRITING商務(wù)英語(yǔ)寫作BUSINESSWRITING2Chapter11LettersofApologyandCongratulation道歉信與祝賀信Chapter113ApologySometimeseventsdonotrunasplannedanditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessaryforyourownpeaceofmindandforgoodfuturerelationshipwithanoffendedpersonApology4However,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheothersideThatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.PeoplewhohavetherightattitudehavethebestchanceoffindingtherightwordsHowever,peoplewhohavemade5Letterofapology■Anunsolicited(自愿的,主動(dòng)的)letterofapologyremovesabarrierorevenpreservesabusinessrelationshipaWhenyouhavetoapologize,youmustbeSincere,directandbriefLetterofapology6GuidelinesBeginwiththeapologyandrevealthepurposeoftheletterPresentthespecificcircumstanceforwhichyouapologizeanddiscussmethodstoredressthesituationifneededClosewithapositivelooktofuturebusinessorpersonalrelationshipGuidelines7UsefulExpressionsImustapologizetoyouforIamverysorrythatIamafraidwhatihavedonehascausedmuchinconveniencetoyouIsincerelyhopeyouunderstandthatloffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyouIoweyouanapologyUsefulExpressions8UsefulExpressionsIamtoblameforthisunpleasantthing.aPleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.aIhopeyouwillkindlyforgivemylapseofattentionIamsosorrytohaveputyouto/intosomuchtroubleUsefulExpressions9SampleversionDeardavid:PleaseexcusemefornothavingansweredyourletterdateddecembersoonerWhenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsenceithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.Sampleversion10NowthefirstthingihavetodoistowritetoyouthesefewlinestoexpressmydeepregretIenjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwheniseeyounextSincerelyyoursNowthefirstthingihaveto11【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件12【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件13【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件14【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件15【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件16【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件17【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件18【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件19【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件20【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件21【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件22【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件23【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件24【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件25【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件26【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件27【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件28【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件29【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件30【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件31【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件32【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件33【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件34【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件35【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件36【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件37【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件38【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件39【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件40【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件41【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件42【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件43【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件44【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件45【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件46【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件47【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件48【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件49【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件50【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件51【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件52【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件53【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件54【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件55【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件56【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件57【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件58【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件59【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件6066、節(jié)制使快樂(lè)增加并使享受加強(qiáng)?！轮兛死?/p>

67、今天應(yīng)做的事沒(méi)有做，明天再早也是耽誤了?！崴固┞妪R

68、決定一個(gè)人的一生，以及整個(gè)命運(yùn)的，只是一瞬之間?！璧?/p>

69、懶人無(wú)法享受休息之樂(lè)?！伎?/p>

70、浪費(fèi)時(shí)間是一樁大罪過(guò)。——盧梭66、節(jié)制使快樂(lè)增加并使享受加強(qiáng)?！轮兛死?1【商務(wù)英語(yǔ)寫作】道歉信與祝賀信怎樣思想，就有怎樣的生活【商務(wù)英語(yǔ)寫作】道歉信與祝賀信怎樣思想，就有怎樣的生活62BUSINESSWRITING商務(wù)英語(yǔ)寫作BUSINESSWRITING63Chapter11LettersofApologyandCongratulation道歉信與祝賀信Chapter1164ApologySometimeseventsdonotrunasplannedanditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessaryforyourownpeaceofmindandforgoodfuturerelationshipwithanoffendedpersonApology65However,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheothersideThatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.PeoplewhohavetherightattitudehavethebestchanceoffindingtherightwordsHowever,peoplewhohavemade66Letterofapology■Anunsolicited(自愿的,主動(dòng)的)letterofapologyremovesabarrierorevenpreservesabusinessrelationshipaWhenyouhavetoapologize,youmustbeSincere,directandbriefLetterofapology67GuidelinesBeginwiththeapologyandrevealthepurposeoftheletterPresentthespecificcircumstanceforwhichyouapologizeanddiscussmethodstoredressthesituationifneededClosewithapositivelooktofuturebusinessorpersonalrelationshipGuidelines68UsefulExpressionsImustapologizetoyouforIamverysorrythatIamafraidwhatihavedonehascausedmuchinconveniencetoyouIsincerelyhopeyouunderstandthatloffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyouIoweyouanapologyUsefulExpressions69UsefulExpressionsIamtoblameforthisunpleasantthing.aPleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.aIhopeyouwillkindlyforgivemylapseofattentionIamsosorrytohaveputyouto/intosomuchtroubleUsefulExpressions70SampleversionDeardavid:PleaseexcusemefornothavingansweredyourletterdateddecembersoonerWhenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsenceithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.Sampleversion71NowthefirstthingihavetodoistowritetoyouthesefewlinestoexpressmydeepregretIenjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwheniseeyounextSincerelyyoursNowthefirstthingihaveto72【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件73【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件74【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件75【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件76【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件77【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件78【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件79【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件80【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件81【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件82【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件83【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件84【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件85【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件86【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件87【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件88【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件89【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件90【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件91【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件92【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件93【商務(wù)英語(yǔ)寫作】道歉信與祝賀信課件94【商