2020亞洲醫(yī)院管理獎(jiǎng)申報(bào)指引

HospitalManagementAsia2020Categories&CriteriaSelectthequicklinksbelowforthescoringfactorsofeachcategory:PatientSafetyCommunityInvolvementMostAdvancedHealthcareTechnologyPatientExperienceImprovementFinancialImprovementTalentDevelopmentBranding&MarketingCampaignLifetimeAchievementAwardPatientSafetyThisawardisforpatientsafetyprojectsfromdiagnosistodeliveryofcare.Thisincludessafetyprotocols&processes,reporting,managementandpreventionofsentineleventssuchasmedicationerrorsandinfectioncontrol.ScoringFactors:Howwelldoestheprojectassurepatientsafetyincludingpreventionofsentinelevents?Howwellwillitreduceoreliminateerrorsindeliveryofcare?Weretheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Whataretheresults?Arethesemeasurable?Aretheretestimonials,awards,orothersupporttoshowimpactonimprovementofpatientsafety?Isthisinitiativesustainable?一、患者安全該獎(jiǎng)項(xiàng)是針對(duì)從診斷到提供護(hù)理的患者安全項(xiàng)目。這包括安全協(xié)議和流程、監(jiān)控事件的報(bào)告、管理和預(yù)防，如用藥錯(cuò)誤和感染控制。評(píng)分因素：.該項(xiàng)目在多大程度上確保了患者安全，包括預(yù)防哨點(diǎn)事件？.它能在多大程度上減少或消除護(hù)理交付中的錯(cuò)誤？.項(xiàng)目實(shí)施的過程和手段是否足以實(shí)現(xiàn)其目標(biāo)？.結(jié)果如何？這些是可測(cè)量的嗎？是否有證明、獎(jiǎng)勵(lì)或其他支持來顯示對(duì)改善患者安全的影響？.該計(jì)劃可持續(xù)嗎？CommunityInvolvementThisawardrecogniseshospitalsthatengagethecommunityincludingsociallyresponsiblepractices,preventativehealtheducationandfreeservices.ScoringFactors:Towhatextentdoestheprojectmakeadifferenceintheimprovementofhealthcareinthecommunityitserves?Towhatextentisseniormanagementinvolved?Weretheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Whataretheresults?Arethesemeasurable?Aretheretestimonials,awards,orothersupporttoshowimpactonimprovementofpatientsafety?Isthisinitiativesustainable?MostAdvancedHealthcareTechnology(InnovationsinHealthcareTechnology+InnovationsinHospitalManagement+Mobile&OnlineServices)ThisawardrecognisesahospitalwhohasadoptedthemostadvancedIT(AI,bigdata,connected,smarttechnologies)amongallothersubmissions.TheintroductionofITmustaddressarelevantandpressingneedinanydepartmentsolongasthehospitalisabletoshowcaseimprovementbeforeandaftertheITwasused.ScoringFactors:HowdidITimprovethepressingandrelevantneed?Howwastheroll-outofITconducted?Wasampletimeandconsiderationgivenforemployeestotrainandgetcomfortablewithit?Weretheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Whataretheresults?Arethesemeasurable?Aretheretestimonials,awards,orothersupporttoshowimpactonimprovementofpatientsafety?Isthisinitiativesustainable?三.最先進(jìn)的醫(yī)療保健技術(shù)(醫(yī)療保健技術(shù)創(chuàng)新+醫(yī)院管理創(chuàng)新+移動(dòng)和在線服務(wù))該獎(jiǎng)項(xiàng)旨在表彰一家采用了所有其他提交材料中最先進(jìn)的信息技術(shù)(人工智能、大數(shù)據(jù)、互聯(lián)、智能技術(shù))的醫(yī)院。只要醫(yī)院能夠展示使用信息技術(shù)前后的改進(jìn)，信息技術(shù)的引入就必須滿足任何部門的相關(guān)迫切需求。評(píng)分因素：.信息技術(shù)如何改善緊迫和相關(guān)的需求？.信息技術(shù)的推廣是如何進(jìn)行的？員工是否有充足的時(shí)間和考慮來進(jìn)行培訓(xùn)并適應(yīng)它？.項(xiàng)目實(shí)施的過程和手段是否足以實(shí)現(xiàn)其目標(biāo)？.結(jié)果如何？這些是可測(cè)量的嗎？是否有證明、獎(jiǎng)勵(lì)或其他支持來顯示對(duì)改善患者安全的影響？.該計(jì)劃可持續(xù)嗎？PatientExperienceImprovement(CustomerService+ClinicalService+NursingExcellence)Thisawardrecognisesprojectsfocusedonimprovingthepatientexperiencefromadmissiontodischargeandaftercare.Thiscanbeprojectsledbyphysicians,nursesandancillarydepartments.*Specifywhichareaisbeinghighlightedsuchasnursing,laboratory,pharmacy,specialtyclinics,food&nutrition,andhousekeepinginyoursubmission.ScoringFactors:Howdidtheprojectimprovethepatientjourney?Canitbeadaptedbyotherdepartments?Weretheresignificantphysician/nurseinput?Howdidtheprojectcontributetoimprovementoftheserviceculture?Weretheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Whataretheresults?Arethesemeasurable?Aretheretestimonials,awards,orothersupporttoshowimpactonimprovementofpatientsafety?Isthisinitiativesustainable?四.患者體驗(yàn)改善（客戶服務(wù)+臨床服務(wù)+卓越護(hù)理）該獎(jiǎng)項(xiàng)旨在表彰從入院到由院和護(hù)理后致力于改善患者體驗(yàn)的項(xiàng)目。這可以是由醫(yī)生、護(hù)士和輔助部門領(lǐng)導(dǎo)的項(xiàng)目。*在您的提交材料中，指定突生顯示的領(lǐng)域，如護(hù)理、實(shí)驗(yàn)室、藥房、?？圃\所、食品和營(yíng)養(yǎng)以及家政。評(píng)分因素：.該項(xiàng)目如何改善患者旅程？.它能被其他部門采用嗎？.有重要的醫(yī)生/護(hù)士投入嗎？.該項(xiàng)目如何促進(jìn)服務(wù)文化的改善？.項(xiàng)目實(shí)施的過程和手段是否足以實(shí)現(xiàn)其目標(biāo)？.結(jié)果如何？這些是可測(cè)量的嗎？是否有證明、獎(jiǎng)勵(lì)或其他支持來顯示對(duì)改善患者安全的影響？.該計(jì)劃可持續(xù)嗎？FinancialImprovement(CostReduction+FacilityManagement&FinancialImprovement)Thisawardrecognisesprojectsthatdriverevenuegeneration/costsavingswhilemaintaininghighqualityofcare.Thisincludeswastereduction,efficientmanagementoffacilitiesandequipment.ScoringFactors:Howdidtheprojectreducecostsanddriverevenue?Howdidtheprojectmaintainhighqualityofcare?Howdidtheprojecthelpreducecosttothepatients?Wastheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Whataretheresults?Arethesemeasurable?Aretheretestimonials,awards,orothersupporttoshowimpactonimprovementofpatientsafety?Isthisinitiativesustainable?TalentDevelopmentThisawardisforstaffdevelopmentprogramstoimprovetheirskillsandpatientcareabilities.Thisincludesprogramsfortalentacquisition,performancemanagement,learningandmotivation,compensation,careerdevelopment,andsuccessionplanning.ScoringFactors:Doestheprojecttrainandbenefitalargemajorityofstaff?Isitbasedonananalysisofneedsanddoesitallowflexibilitiestolearnatowntime?Weretheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Doesithavesignificantresultsinimprovingemployeeperformancetobeabletoservicemorepatients?Doesitresultinhigherpatientsatisfaction?Aretheretestimonials,awardsorothersupporttoshowimpactonimprovementofhospitalserviceoreffectivenessoftheprogram?Istheinitiativesustainable?Branding&MarketingCampaignThisawardisforaninnovativebrandingandmarketingcampaignthatledtoincreaseawarenessofthehospital.Thisincludestheuseoftraditionalandonlinemarketingtoolstoimprovevisibility,brandrecognitionandrevenue.ScoringFactors:Doestheprojectshowthehospitalinthelightitwasintended?Diditreachtheintendedtargetmarketefficientlyandeffectively?Howwelldidtheprojectusetraditionalandonlinemarketingtools?Weretheprocessandmeansbywhichtheprojectwasconductedadequatetomeetitsgoals?Wasthecompositionoftheteamaboutright?Wasappropriateanalysisorbasicandonlinemarketingtoolsused?Doesithavesignificantresultsoroutco