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1ISO9001????
基本教育1ISO9001????
2ISO?/ISO為何InternationalOrganizationforStandardization
???????（國際標準化機構(gòu)）
1947????,????????
130?????
??????1963??????
13,000???????2ISO?/ISO為何Internationa3ISO9000?????
ISO9000:1994
1.ISO9001(???????????????????)
2.ISO9002(??????????????????)
3.ISO9003(??????????????)
ISO9001:2008
1.ISO9001????(9002?9003?????)
-?,????????????????????3ISO9000?????ISO9000:4ISO???????
??????????
????
???????
???????4ISO?????????????????5ISO9001?????
?????
1.??
2.?????
3.??
4.??
5.?????
6.??
7.???
?????
1.???????
2.????
3.??????
4.???????
5.???????
6.????
7.???????5ISO9001??????????
6ISO9001??????
?????
?????
??,??,??
?????6ISO9001???????????
7?????(1)
?????(????????)
????(??????????????)
????(?????,?????????
???????)7?????(1)?????(????????8?????(2)
?????(????????)
1.ISO9001
2.ISO14001
3.QS9000
4.AS9000
5.TL9000
6.TS16949?(?????????)
(?????????)
(?????)
(???????)
(??????)
(?????)?8?????(2)?????(????????)9?????(3)
????(???????????????)
1.CE
2.UL
3.CCC
4.FDA
5.CSA?(??????)
(??????????)
(??????)
(???????????)
(?????????)?9?????(3)????(?????????10?????(4)
????(?????,???????????
?????)
1.KT
2.NT
3.EM
4.??
5.????(????????-?????)
(????????-?????)
(?????&???????)
(???????)
(?????????-???)10?????(4)????(?????,????11????8???1.????(CustomerFocus)
2.???(Leadership)
3.????(InvolvementofPeople)
4.?????????(ProcessApproach)
5.????????????(SystemApproachtoManagement)
6.?????(ContinualImprovement)
7.??????????????(FactualApproachtoDecisionmaking)
8.??????????(MutuallybeneficialSupplierRelationships)
11????8???1.????(Customer12ISO9001????(1)
4?:???????(QualityManagementSystem)
5?:??????(ManagementResponsibility)
6?:????(ResourcesManagement)
7?:????(ProductsRealization)
8?:???????(Measuring,AnalysisandImprovement)12ISO9001????(1)4?:??????13ISO9001????(2)
4?:???????
4.1??????
4.2???????(?????)13ISO9001????(2)4?:?????14ISO9001????(3)5?:??????
5.1????
5.2????
5.3????
5.4??
5.5??,???????
5.6????14ISO9001????(3)5?:?????15ISO9001????(4)6?:????
6.1????
6.2????
6.3????
6.4????
15ISO9001????(4)6?:????
16ISO9001????(5)7?:????
7.1???????
7.2????????
7.3?????
7.4??
7.5????????
7.6??????????????
16ISO9001????(5)7?:????
17ISO9001????(6)8?:??,?????
8.1????
8.2???????
8.3????????
8.4??????
8.5??17ISO9001????(6)8?:??,??18????????Focus
Means
Ends
Products
Selling&
Promoting
Profitsthrough
SalesVolumeCustomerNeeds
Integrated
Marketing
Profitsthrough
CustomerSatisfaction
?????????18????????Focus
Means
En19ISO9001????
基本教育1ISO9001????
20ISO?/ISO為何InternationalOrganizationforStandardization
???????（國際標準化機構(gòu)）
1947????,????????
130?????
??????1963??????
13,000???????2ISO?/ISO為何Internationa21ISO9000?????
ISO9000:1994
1.ISO9001(???????????????????)
2.ISO9002(??????????????????)
3.ISO9003(??????????????)
ISO9001:2008
1.ISO9001????(9002?9003?????)
-?,????????????????????3ISO9000?????ISO9000:22ISO???????
??????????
????
???????
???????4ISO?????????????????23ISO9001?????
?????
1.??
2.?????
3.??
4.??
5.?????
6.??
7.???
?????
1.???????
2.????
3.??????
4.???????
5.???????
6.????
7.???????5ISO9001??????????
24ISO9001??????
?????
?????
??,??,??
?????6ISO9001???????????
25?????(1)
?????(????????)
????(??????????????)
????(?????,?????????
???????)7?????(1)?????(????????26?????(2)
?????(????????)
1.ISO9001
2.ISO14001
3.QS9000
4.AS9000
5.TL9000
6.TS16949?(?????????)
(?????????)
(?????)
(???????)
(??????)
(?????)?8?????(2)?????(????????)27?????(3)
????(???????????????)
1.CE
2.UL
3.CCC
4.FDA
5.CSA?(??????)
(??????????)
(??????)
(???????????)
(?????????)?9?????(3)????(?????????28?????(4)
????(?????,???????????
?????)
1.KT
2.NT
3.EM
4.??
5.????(????????-?????)
(????????-?????)
(?????&???????)
(???????)
(?????????-???)10?????(4)????(?????,????29????8???1.????(CustomerFocus)
2.???(Leadership)
3.????(InvolvementofPeople)
4.?????????(ProcessApproach)
5.????????????(SystemApproachtoManagement)
6.?????(ContinualImprovement)
7.??????????????(FactualApproachtoDecisionmaking)
8.??????????(MutuallybeneficialSupplierRelationships)
11????8???1.????(Customer30ISO9001????(1)
4?:???????(QualityManagementSystem)
5?:??????(ManagementResponsibility)
6?:????(ResourcesManagement)
7?:????(ProductsRealization)
8?:???????(Measuring,AnalysisandImprovement)12ISO9001????(1)4?:??????31ISO9001????(2)
4?:???????
4.1??????
4.2???????(?????)13ISO9001????(2)4?:?????32ISO9001????(3)5?:??????
5.1????
5.2????
5.3????
5.4??
5.5??,???????
5.6????14ISO9001????(3)5?:?????33ISO900
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