Unit 9 Receiving Guests接待客人課件

接待客人Unit9ReceivingGuestsUnit9ReceivingGuestsLLearningObjectivesInthisunityouwilllearn：1.Howtoreceiveguestswithreservation2.HowtoreceiveguestswithoutreservationUnit9ReceivingGuestsPart1PartⅠReadingTips

Ahostessintherestaurantshouldgreetwarmlyandcordially.He/Sheisalsoresponsibleforguidingthegueststotheirseatsandintroducingthemtothemenu.Smileservice微笑服務(wù)Leadingguests引領(lǐng)顧客Unit9ReceivingGuestsLPartⅡTheProcedureofReceivingtheGuestStep1Greetingguests問(wèn)候客人Step2Leadinggueststoproperseats根據(jù)客人要求領(lǐng)位Step3Seatingguests安排客人就座Step4Showingthemenu展示菜單Unit9ReceivingGuests(H:Hostess;G:Guest)G1:Waiter,atablefortwoplease.H:Yes,Mme.IsitOKforatableinthedininghall?G1:Allright.H:Thankyour,Mme.Thisway,please.…Pleasetakeyourseats,sirandmadam.Whatwouldyouliketohave,alacarteortabled’hote?G1:Well,letmesee.Whatdoyouthink,darling?G2:I’dlikealacarte.G1:OK,alacarte,please.H:Yes,Mme.Hereisanalacartemenu.G1:Thankyou.H:Withplease.Thewaitresswillcometotakeyourordersinaminute.Part1PartⅢCONVERSATION

Unit9ReceivingGuestsScene:It’s7p.m.Aguestwithareservationcomestotherestaurant.(H:HostessG:Guest)H:Goodevening,sir.WelcometotheBlueSkyRestaurant.Doyouhaveareservation?G:Yes.H:MayIhaveyouname,please?G:It’sMr.Black.H:Justamoment,please.Letmecheckthelist.(Afterchecking)H:Mr.Black,wewereexpectingyou.Thisway,please.I’llshowyoutoyourtable.G:Thankyou.H:Isthistablefine?G:Oh,it’sgood.H:Takeyourseat,please.Hereisthemenu,sir.Thewaiterwillcometotakeyouroldersoon.Pleasetakeyourtime.Part1PartⅢCONVERSATION

Unit9ReceivingGuestsWithyourpartner,playtherolesofawaiter/waitressandguest.It’s12:20pm.Aguestcomesin.He/Shehasgotareservation.Showhim/hertoatablenearthedoor.Ifhe/shedoesn’tlikeit,findoutifhe/she’drathersitnearthewindows.C.Completethedialoguebetweenaguest(G)andahostess(H)inarestaurant.H:Goodevening,sir.Haveyou

a

?G;Yes.

7:50p.m.,theThompsons.H:Couldyou

me,please?

this

beallrighty?G:It’s

.Thankyou.