國家開放大學(xué)電大《商務(wù)英語4》形考作業(yè)參考答案

《商務(wù)英語4》形考作業(yè)參考答案作業(yè)一一、選擇題1>—Howwouldyouliketogo? 正確答案是：I*dliketoflytoFrankfurtforastayoftwodays2、一HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.—一You'vebeenitchingtogoonabusinesstripformonths.正確答案是：Great!Youmustbehappy.3^Youcandownloadandprintoffthe online.正確答案是：form4、 Travellers,when thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.正確答案是:buying5、 Theprocessingtime perembassy.正確答案是：varies6、 一Whatdoesthecustomer*scomplaintsay?.正確答案是：Hesayshehasn'tgottenbackthemonitorforrepairs7、 一Hello,isthatSailMovingCompany?— ?正確答案是：Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou8^Customersoftenremain toabusinessthathasexcellentserviceeveniftheirpricesarehigh.正確答案是：loyal9、Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull .正確答案是：refund10、 thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.正確答案是?Whatever二、 翻譯題：為句子選擇正確的翻譯Canyoufillmein?正確答案是：C.你能向我詳細(xì)介紹一下嗎？Notallrestaurantsacceptthecard.正確答案是：B.并非所有酒店都接受此卡。Weusedtohavecashadvances.正確答案是：A.我們以前是預(yù)支現(xiàn)金Letmeknowhowyoulikelivingoutofasuitcase.正確答案是：B.到時(shí)候告訴我你是怎么帶著旅行包生活的。Itisveryprofitablefortheissuingofficestofinancethefundsthey正確答案是：A.對發(fā)行機(jī)構(gòu)來說，發(fā)行旅行支票提供融資便利是有利可圖的。三、 閱讀理解：根據(jù)文章內(nèi)容，判斷正誤TheFeelGoodFactorinCustomerServiceAchailengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPT).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe"FeelGoodFactor".Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.Itisokaytosay**Idon*tknow,butitshouldalwaysbefollowedupby"butletmefindout"orpcssibly“butthispersonwillbeabletoassistyou".Whateverthesituationmaybe,makesurethatyoudon,tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththe"FeelGoodFactor"thatyouaresearchingfor.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.正確答案是：FLeaveyourcustomerwithanunansweredquestionisunacceptable.正確答案是：TBothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.正確答案是：FEyecontactisoneofthemostimportantaspectsofpositivebodylanguage.正確答案是：TTheunderlined"goingtheextramiletohelpthemwinthelastparagraphmeans**goingalongwaytohelpthem^^.正確答案是：F作業(yè)二一、選擇題1一Hello,thisisLucasBowen.I'd1iketoordersomemachines..Whendoyouneedthem?正確答案是：Noproblem2、 一Couldyoubesokindastoturndownthatrock"n"roll?Tmpreparingfortomorrow'smeetingreport. ?正確答案是：Sure.Sorrytodisturbyou3、 Wecan*tmanagethat youpayfortheinstallation.正確答案是：unless4、 Theirskilland hasgotthemonthesalesteam.正確答案是：enthusiasm5、 Inbusiness,whateveryoudo,donot illegalbenefit.正確答案是:chase6、 一HowwasyourtriptoLondon,Jane?正確答案是：Oh,wonderfulindeed7>—Iamgoingtoaskforapayrise. 正確答案是：Ithinkyoumaytalktoyourboss8、 Whiletheotherpeople anddiscussedtheproblemtogether,Tedignoredthem.正確答案是：interacted9、 Theexecutiveteamhavetoholdanurgentmeeting theyseethebadmarketfeedback.正確答案是：because10、 Itshould thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuildingadistributionsystemforservicingit.正確答案是：berecognized二、 翻譯：為句子選擇正確的翻譯Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.正確答案是：A.通過理解非語言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語言性信息。Lookthepersonintheeyewithhonestyandrespect.正確答案是：B.誠實(shí)而尊敬地注視這個(gè)人。Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.正確答案是：B.如果有可能，讓談判雙方花時(shí)間一起處于談判室以外的舒適氛圍，可能會有幫助的。Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.正確答案是：C.這是因?yàn)闊o論誰控制了談判的開始，誰往往就能掌控談判的結(jié)果。Thenegotiationtablecanbeloadedwithagendas,egosandemotions.正確答案是：A.談判桌承載著議事日程，自我意識和各種情緒。三、 閱讀理解：根據(jù)文章內(nèi)容，判斷正誤FourTipsforBecomingaFranchiseeIfyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.Befocusdonyourpreference.Onthestageofdecision-making,thebottomlineis:Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.Beproactivewithyourresearch.Afteryou'vedeterminedwhatroleyouwantinafranchise,it*simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwi11beafitinyourcommunity.Makesurethefranchisorhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadvisorwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It*salsoimportanttotakealookatthepost~terminationclauseintheagreementtomakesurethatwhenyouwantto1eavethebusiness,youknowthetermswel1andyourinterestsareproperlyprotected.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.正確答案是：TBeforeyou'vedeterminedwhatroleyouwantinafranchise,it*stimetostartthebusiness.正確答案是：FBeforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.正確答案是，TThefirstthingtolookatishowlongafranchisewouldtaketopurchase.正確答案是：F5、 Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.正確答案是：F作業(yè)三一、選擇題1、 一rmreallyfedupwithLarry!正確答案是：Hey,what*sup?2、 一AretheProjectManagerslinkingupOK?—Theyseemtobe,yes. .正確答案是：There'sbeenagoodatmosphereatthefirstmanagementmeetings3、 youhaveajob,youmaybeinthemarketforanotherone.正確答案是：Evenif4、 Youcanshowrespecttoyourteammates everyonefairlyandequally.正確答案是tbytreating5nRespectingfellowteammateskeepseveryoneinagood andencouragesoveral1teamspirit.正確答案是：mood6、 一Howmuchofaproblemmeetingthebudget?正確答案是：Well,itseemsthatweunderestimatedthecosts7、 一Lookingatthis,ifmycalculationsarecorrect,weareaboutfivethousanddollarsoverbudget.—That*sright. .正確答案是：It*sgoingtocostaboutfivethousandmoretocompletethefirstorder8、 Therearemoreandmore ofsoftwareforaccounting,thishasmadethedifferenttypesofsoftwaremoreaccessibleintermsofcostsandvariety.正確答案是：manufacturers9、 Itwill abouteightpercentmorethaninitiallyprojected正確答案是：cost10、 That*ssomethingyoucanimprovebytalkingtohuman .正確答案是：resources二、閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案TeamSpiritTeamspiritcanmakeorbreakateam.Teammateswhohaveteamspiritarebetterabletoworktogetherandachieveteamgoals.Theyarealsomoresatisfiedwiththeirteamactivities.JohnWooden,aformerbasketballcoachatUCLA,said,"Teamspiritmeansyouarewillingtosacrificepersonalconsiderationsforthewelfareofall.Thatdefinesateamplayer."Therearecertainskillsteammembersdevelopthatserveasgoodexamplesofteamspirit.CooperationCooperatingissimplyworkingtogetherasteammatesforthegoodoftheteam.Cooperationisaskillthatteammemberscansharpenduringpractice.Forexample,basketbal1playersmustpracticepassingthebal1indifferentplaysandsituations.Teamefficiencyisdirectlyrelatedtothecooperationofitsmembers.Actingcooperativelyisagoodwaytoshowteamspiritbecausedoingsocontributestotheoverallsuccessoftheteam.MotivationTeammembersmustfulfiltheirdutieswiththeirfullefforts.Stayingmotivatedshowsteamspiritbecauseitshowsthatyouwanttheteamtodowell.Thisincludesbeingmotivatedtogiveyourbestinpracticeandincompetition,aswellasoutsideofteamactivities.Forexair.ple,abasebalIplayercanshowteamspiritbybeingmotivatedtopracticehisswingoutsideofpractice.RespectRespectforyourfellowteammembersisamust.Youcanshowrespecttoyourteammatesbytreatingeveryonefairlyandequally.Teammatesalsorespecteachotherbyallowingeveryonetoparticipate.Respectingfellowteammateskeepseveryoneinagoodmoodandencouragesoverallteamspirit.Forexample,peoplecanshowteamspiritthroughrespectbyencouragingotherteammemberswhomightbestruggling.Teammateswhohaveteamspirit正確答案是：B.arebetterabletoworktogetherandachieveteamgoalsAccordingtothearticle,teamspiritmeans正確答案是，C.cooperation,motivationandrespectCooperationisaskillthat正確答案是*A.canbesharpenedduringpracticeBeingmotivatedmeans正確答案是*C.youshouldgiveyourbestinanycircumstancesRespectingyourteammates正確答案是：B.cankeepeveryoneinagoodmood三、完形填空：選擇正確答案，補(bǔ)全文章AlibabaSeekstoRaiseBillionsinIPOInvestorsintheUnitedStatesarepreparingforthefirstpublicsaleofstockintheChinesecompanyAlibaba.Thecompanysellsgoods正確答案是：產(chǎn)3linkingbuyersandsellersinthehugeChineseonlinemarket.Alibabaisexpectedto正確答案是：I—

itsinitialpublicoffering,calledanIPO,inSeptemberontheNewYorkStockExchange.Thetotalvalueofthecompany,basedinHangzhou,hasbeenestimatedatabout$200billion.ReportsfromBloombergNewssayAlibabaisoffering investorsa12percent正確答案是」” 刁ofthecompany.Thatwou1dmeanthecompanycouldraise正確答案是： B.asmuchas$20billiondollarsinthepublicstocksale.AftertheTPO,Alibabacouldbecomeoneofthemost正確答案是: C.valuable ▼作業(yè)四一、選擇題,butIstillhavethefeelingthatit'snotsafeenough.—Icouldn'tagree—Icouldn'tagree正確答案是：Payingonlineismuchsaferthanbefore2、一Arethereanydisadvantagestoshoppingon!ine?Ithinkthisproblemwillbesolvedsoon.正確答案是：Ittakessometimeforthestuffyoubuyonlinetoarrive3、Icouldn*tagreemore.That*s Ionlydostreetshopping.正確答案是：Payingonlineismuchsaferthanbefore2、一Arethereanydisadvantagestoshoppingon!ine?Ithinkthisproblemwillbesolvedsoon.正確答案是：Ittakessometimeforthestuffyoubuyonlinetoarrive3、Icouldn*tagreemore.That*s Ionlydostreetshopping.正確答案是：why4、 friendsandcolleaguesgreetedeachotherwiththatdaywasaBoughtanythingtoday?w正確答案是:What5、Anon-linevirtualsupermarket therealsupermarket,whichmakesitfeelsoreal.正確答案是：simulates6^—anyoutelluswhyyouthinkthismakesgoodbusinesssensetoyou?—We'vebeendoingquitewellonourownandwecouldprobablysurvivelikethisforquiteafewmoreyearstocome,butifwereallywanttotakeittothenextlevel, .正確答案是：wearegoingtohavetoconsiderfindingmoreinvestors7^—Okay,whatisthedecision?—Asyouknow,wehavebeenaprivatelyheld,family-ownedcompenyforover120years, .正確答案是：butitmaybetimetoconsidersomemajorchanges8^Thesameistrue individualproprietorships.正確答案是：of9、Ifpeople we'reveryvaluabletheywon'tbuyourstock.正確答案是：don'tthink10、Hisideasare1inkedtothetheory marketsareefficient,whichmeansmarketactorstakingallavailableinformationtocreatethecorrectpriceforthingsatanygiventime.正確答案是:that二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤OnlineShoppingSpreeSetsRecordChineseshoppersspentbillionsonlineyesterdayastheytookadvantageofdiscountsofferedonSinglesDay(November11).Itisafestivalforyoungsinglepeopletocelebratebyeatingtogether,sendinggiftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.Ittookonly13hoursforsalesonjusttwoonlinesites,TaobaoandTmall,toflypastlastyear*soveralltotalof19.1billionyuan(US$3.1billion).ThefinalfigureofSinglesDayreachedanastonishing35.02billionyuanashundredsofthousandsofconsumersrushedtobuyclothes,furniture,andhomedecorationitemsatdiscountprices.WhatfriendsandcolleaguesgreetedeachotherwiththatdaywasMBoughtanythingtcday?"astheyexchangedtalesofbargainsordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.Inunderninehours,turnoverattheAlibabaGroup'sTmal1andTaobaositeshadexceededthatoflastyear'sCyberMonday,asimilareventintheUnitedStates."Wehopeothere-commercesitesalsodidagoodjobaswewantSinglesDaytobeaholidayforconsumersandagoodchanceforretailerstodiscovertheunmetneedsofshoppers,"JackMa,founderandchairmanofAlibabaGroup,toldreporters."It'snotadifficultthingtobringourtotaltransactionsizeto100billionyuaninacoupleofyearsbutwehopetodomoretohelpvendorsandmanufacturerstoupgradetheirproductsandservicetoreachmoreclients,"Masaidatanewsbriefing.Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.正確答案是：TThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.正確答案是：FCyberMondayisasimilareventintheGreatBritain.正確答案是：FOthere-commercesitesdidaswellasAlibabaGrouponSinglesDay.正確答案是：FJackMa'sgoaloftransactionsizeistoreach100billionyuaninseveralyears.正確答案是：T三、翻譯：為句子選擇正確的翻譯1.Notallcorporationsaretraditionalbusinessesthatsellstock.正確答案是：B.并非所有的公司都是出售股票的傳統(tǒng)企業(yè)。Butdon*tforget,someofthosecompaniesmadeakilling.正確答案是：C,但是不要忘記，一些公司賺了大錢。Idon'tthinkthere*salotofappetiteforadventureinthemarketrightnow正確答案是：B.我認(rèn)為如今在市場中沒有很多冒險(xiǎn)的欲望。Iseeourcompanyasenteringatransitoryperiod.正確答案是：A.我認(rèn)為我們公司正進(jìn)入一個(gè)過渡期。Wesimplydon'thavethefundstomakeanyseriousinvestmentstowardsobtainingabiggermarketshare.正確答案是：C.我們根本沒有資金進(jìn)行大量的投資獲取更大的市場份額。作業(yè)五一、 選擇題— ?—Yes,businessclass.正確答案是：Willyouflybusinessclass2、一 ?一1expecttodepartforFrankfurtonSunday,September1st,anytimeafter13:00pm.正確答案是：Whendoyouplantoleave3^Weusedto cashadvances.正確答案是：have4、Youcandownloadandprintoffthe online.正確答案是：form5^Theprocessingtime perembassy.正確答案是：varies二、 翻譯題Canyoufillmein?正確答案是：C.你能向我詳細(xì)介紹一下嗎？Notallrestaurantsacceptthecard.正確答案是：B.并非所有酒店都接受此卡。Weusedtohavecashadvances.正確答案是：A.我們以前是預(yù)支現(xiàn)金。Letmeknowhowyoulikelivingoutofasuitcase.正確答案是：B.到時(shí)候告訴我你是怎么帶著旅行包生活的。Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecks.正確答案是：A,對發(fā)行機(jī)構(gòu)來說，發(fā)行旅行支票提供融資便利是有利可圖的。作業(yè)六一、選擇題1、 一Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis?.正確答案是：Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice2、 一Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?.正確答案是：Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove3、 Someofthecustomers*complaintsseem .正確答案是：unacceptable4^Customerswon*tfindstoreclerkssittingaround .正確答案是swatchingTVorplayingcards5、Somestoresevenoffer lanesforcustomerswith10itemsorlesstocheckoutquickly.正確答案是：express一I,11alsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkaboutthissuggestion?正確答案是：Ok,Ithinkwe'vebothhavedoneourbestforthis—Couldyoubesokindastoturndownthatrock"n"roll?I'mpreparingfortomorrowsmeetingreport..正確答案是：Sure.SorrytodisturbyouToattractinvestors,thegovernmenthas itstaxandlaborlaws.正確答案是：adjusted hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.正確答案是：WhoeverAtthesametime,thenegotiatorkeepsthingssecretwouldlimithis/herabilitytonegotiate.正確答案是：that二、翻譯題TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.正確答案是：A.美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點(diǎn)。Manyproductscomewithamoney-backguarantee.正確答案是：B.許多產(chǎn)品都有退款承諾。Makesuretolookyourcustomersintheeye.正確答案是：C.確保要直視顧客的眼睛。Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.正確答案是：A.一定要想方設(shè)法，超越顧客的期望。Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.正確答案是：A.最糟糕的事情是，在裝船之前的最后時(shí)刻，你發(fā)現(xiàn)訂單貨物有遺漏。三、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤TheGoldenRulesofNegotiatingTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:AlwaysStarttheNegotiations.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.AlwaysNegotiateinWriting.Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottel1astoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.AlwaysStayCool.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingit.正確答案是：FSo,neverletbothpartiescontrolthenegotiations.正確答案是：FNegotiatingfirstandthenhavingtocreateadocumentdoesn'tneednecessarytimetoatransaction.正確答案是：TGreatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthenegotiation.正確答案是：TWhentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.正確答案是：F作業(yè)七一、選擇題1、 一Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus?— ,Susan.Thankyou!正確答案是：I'dloveto2、 一Tamgoingtoaskforapayrise.正確答案是：Ithinkyoumaytalktoyourboss3、 Itshould thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuiIdingadistributionsystemforservicingit.正確答案是：berecognized4、 Amongthecritiqueswereallegations somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.正確答案是:that5、 Whiletheotherpeople anddiscussedtheproblemtogether,Tedignoredthem.正確答案是：interacted6、 一I*mreallyfedupwithLarry!正確答案是：Hey,what*sup?7、 一AretheProjectManagerslinkingupOK?—Theyseemtobe,yes. .正確答案是：There,sbeenagoodatmosphereatthefirstmanagementmeetings8、 Teammateswhohaveteamspiritaremoresatisfiedtheirteam activities.正確答案是：with9、 Cooperatingissimplyworkingtogether teammates thegoodoftheteam.正確答案是*as—for10>Betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeandgiveyouanextra inyourcorporateoffice.正確答案是：edge二、閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案ChinahasthemostfranchisesintheworldbutthescaleoftheiroperationsisrelativelysmalI.EachsysteminChinahasanaverageof43outlets,comparedtomorethan540intheUnitedStates.Together,thereare2,600brandsinsome200,000retailmarkets.KFCwasthemostsignificantforeignentryin1987andiswidespread.Manyfranchisesareinfactjoint-ventures,asattheirformingthefranchiselawwasnotexplicit.Forexample,McDonald*sisajointventure.PizzaHut,TGIF,Wai-mart.Starbucksfollowedalittlelater.Buttotalfranchisingisonly3%ofretailtrade,whichseeksforeignfranchisegrowth.Theyear2005sawthebirthofanupdatedfranchiselaw,**MeasuresfortheAdministrationofCommercialFranchise".Previouslegislation(1997)madenospecificinclusionofforeigninvestors.Todaythefranchiselawismuchclearerbyvirtueofthe2007law,arevisionofthe2005law.Thelawsareapplicableiftherearetransactionsinvolvingatrademarkcombinedwithpaymentswithmanyobligationsonthefranchisor.Thelawcomprises42articlesandeightchapters.Accordingtothepassage,thepassagemainlytalksabout正確答案是*C.anoutlineoffranchisinginChinaKFCwasthe正確答案是：A.mostprofoundManyfranchisesareinfactjoint-ventures,because正確答案是：A.atthebeginningstage,franchiselawwasnotsoclearForeignfranchisegrowsinChinabecauseof正確答案是：B.thesmallamountofretailtradeThewriterhasthe正確答案是：B.positive三、閱讀理解，根據(jù)文章內(nèi)容，判斷正誤SuccessfulTeamWorkandTeamBuildingTeambuildingskillsarecriticalforyoureffectivenessasamanagerorentrepreneur.Andevenifyouarenotinamanagementorleadershiproleyet,betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeandgiveyouanextraedgeinyourcorporateoffice.Teambuildingsuccessiswhenyourteamcanaccomplishsomethingmuchbiggerandworkmoreeffectivelythanagroupofthesameindividualsworkingontheirown.Therearetwocriticalfactorsinbuildingahighperformanceteam.Thefirstfactorinteameffectivenessisthediversityofskillsandpersonalities.Itmeanspeopleusetheirstrengthsinfull,butcancompensateforeachother*sweaknesses.Or,differentpersonalitytypesbalanceandcomplementeachother.Theothercriticalelementofteamworksuccessisthatal1theteameffortsaredirectedtowardsthesamecleargoals,theteamgoals.Thisreliesheavilyongoodcommunicationintheteamandharmonyinmemberrelationships.Inreallife,teamworksuccessrarelyhappensbyitselfiftherearenofocusedteambuildingeffortsoractivities.Thereissimplytoomuchroomforproblems.Forexample,differentpersonalitiesmaybuildupconflicts.Orevenworse,somepeoplewithsimilarpersonalitiesmaystartfightingforauthorityanddominanceincertainareasofexpertise.Eveniftheteamgoalsareclearandacceptedbyeveryone,theremaybenoteamcommitmenttothegroupgoals,ornoconsensusonthemeansofachievingthosegoals.Theremaybealackoftrustandopennesswhichmayblockthecriticalcommunicationandleadtolossofcoordinationintheindividualefforts.Thisiswhyeveryteamneedsagoodleaderwhoisabletodealwithal1teamworkissues.Teambuildingskillsarenotsocriticalifyouareonlyanemployee.正確答案是：FToformahighperformanceteam,youneedmanyimportantfactors.正確答案是：FAgoodteamshouldhaveadiversityofpersonalities.正確答案是：TTeamworksuccessisquitecommoninpractice.正確答案是：FTosolvealltheproblems,youneedacapableleader.

正確答案是：T作業(yè)八一、選擇題1、——Howmuchofaproblemmeetingthebudget? 正確答案是:Well,itseemsthatweunderestimatedthecosts2、一Theywanttomakesureyou'repayingtaxesonthemoneyyoumake. 正確答案是：We'repayingalrightshapeforyourauditnext3、 Didyougetthefinancialrecords month?shapeforyourauditnext正確答案是：intoissuingshares,4、Foralimitedcompany,thiswillincludethemoney issuingshares,andisknownasthesharecapital.正確答案是：raisedby5^Itwillabout正確答案是：raisedby5^Itwillabouteightpercentmorethaninitiallyprojected正確答案是：cost6^—Haveyouever6^—Haveyouevertriedshoppingonline?—No,never. —No,never. 正確答案是：IprefertoactuallyseeandtouchwhatI'mbuyingbeforeIpayforit7、一Somefriendssaywhentheygetthearticle, —Thathappens.Soclosequalitycontrolisneededtoavoide-sheppers*fraud.正確答案是：it'squitedifferentfromwhattheysawonthewebsiteadvertisement8、 friendsandcolleaguesgreetedeachotherwiththatdaywasBoughtanythingtoday?"

正確答案是:What9^Theyexchangedtalesofordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.正確答案是：bargains10、Withoutclosequalitycontrol,wemay fraud,andthee-shopmaysuddenlygooffline,soyoucan*tgetarefund.正確答案是：encounter二、完形填空：選擇正確答案，補(bǔ)全文章AlibabaSeekstoRaiseBillionsinIPOInvestorsintheUnitedStatesarepreparingforthefirstpublicsaleofstockintheChinesecompanyAlibaba.Thecompanysellsgoods正確答案是：予-linkingbuyersandseilersinthehugeChineseonlinemarket.Alibabaisexpectedto正確答案是isexpectedto正確答案是」kmke二itsinitialpublicoffering,calledanIPO,inSeptemberontheNewYorkStockExchange.Thetotalvalueofthecompany,basedinHangzhou,hasbeenestimatedatabout$200billion.ReportsfromBloo