《管理信息系統(tǒng)（第7版）》章節(jié)練習(xí)題及答案chapter 02

1、管理信息系統(tǒng)（第7版）章節(jié)練習(xí)題及答案chapter 02管理信息系統(tǒng)（第7版）章節(jié)練習(xí)題及答案chapter 02 Copyright 2017 Pearson Education, Inc.管理信息系統(tǒng)（第7版）章節(jié)練習(xí)題及答案chapter 02Experiencing MIS, 7e (Kroenke)Chapter 2 Business Processes, Information Systems, and Information1) Members of a team in a company need to understand business processes since

2、they need to evaluate new technologies.Answer: TRUEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.1: Why does the Falcon Security team need to understand business processes?Classification: Concept2)

3、Creating an abstraction or model of their companys current process helps a team have an informed and better discussion about developing new business processes.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business process

4、es.Learning Obj: LO 2.1: Why does the Falcon Security team need to understand business processes?Classification: Concept3) A _ is a network of activities for accomplishing a business function.A) repositoryB) task forceC) business portfolioD) business processAnswer: DAACSB: Information TechnologyDiff

5、iculty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept4) In the swimlane format, the specific tasks that need to be accomplished as part of a business proces

6、s are known as _.A) decisionsB) resourcesC) activitiesD) databasesAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Co

7、ncept5) A _ is a subset of the activities in a business process that is performed by an actor.A) sequence flowB) resourceC) swimlaneD) roleAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2

8、: How can business process modeling help organizations?Classification: Concept6) Activities within a business process are shown in _.A) circlesB) rectangles with rounded cornersC) squaresD) diamonds with rounded cornersAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the r

9、ole of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept7) According to the business process modeling notation standard, the start of a business process is symbolized by a _.A) circle having a thick

10、 borderB) circle having a narrow borderC) square having a thick borderD) square having a narrow borderAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling h

11、elp organizations?Classification: Concept8) Which of the following statements is true about roles in a business process?A) A role is the superset of the activities in a business process.B) Roles are grouped in swimlane diagrams according to the number of actors involved.C) The name of a role is writ

12、ten at the top of a swimlane.D) A particular role can be fulfilled by just one person.Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organiza

13、tions?Classification: Concept9) Which of the following statements is true of the swimlane format?A) It lists the names of actors on the top to specify individual roles.B) It specifies the tasks that need to be accomplished as part of a business process.C) It illustrates the flow of activities involv

14、ed in a business process using grids.D) It uses numerals to indicate the start and end of a business process.Answer: BAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process

15、 modeling help organizations?Classification: Concept10) According to the business process modeling notation, the end of a business process is symbolized by a _.A) circle having a thick borderB) circle having a narrow borderC) square having a thick borderD) square having a narrow borderAnswer: AAACSB

16、: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept11) An accountant is trying to access product data and information on prior

17、 purchases for a particular product. Which of the following does the accountant access to obtain the information?A) Vendor Data RepositoryB) sequence flowC) Vendor Order RepositoryD) data flowAnswer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information syst

18、ems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept12) _ represent the movement of data from one activity to another.A) Data chartsB) Data busesC) Data modulesD) Data flowsAnswer: DAACSB: Information TechnologyDiffic

19、ulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept13) According to the business process modeling notation standard, an activity with a boxed plus sign insi

20、de it indicates a _.A) subprocessB) data flowC) sequence flowD) data repositoryAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Class

21、ification: Concept14) Which of the following statements is true about business process modeling notation?A) Sequence flows are indicated by dashed lines.B) Data flows are indicated by solid labeled lines.C) A circle with a thin border represents a decision.D) The medium of data flow is unimportant.A

22、nswer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept15) A role is a subset of activities in a business process

23、.Answer: TRUEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept16) A swimlane diagram is a graphical arrangement in which a

24、ll the activities for a given role are shown in a single vertical lane.Answer: TRUEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classificatio

25、n: Concept17) In some business cases, a role can be fulfilled by an information system.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organiza

26、tions?Classification: Concept18) According to the business process modeling notation standard, the start of a business process is symbolized by a circle having a thick border.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting

27、 business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept19) According to the business process modeling notation standard, the end of a business process is symbolized by a circle having a narrow border.Answer: FALSEAACSB: Information Techn

28、ologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept20) According to the business process modeling notation standard, solid lines between activiti

29、es are called sequence flows.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept21) A collection of files on

30、the Internet is a repository.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept22) Data flows represent the movement of data fr

31、om one activity to another.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept23) A repository can be printed records stored in

32、a shoebox or a collection of files in the cloud.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept24) In a business process mod

33、eling notation diagram, the medium of data delivery is very important.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classifica

34、tion: Concept25) What is a business process? How are business process modeling notations used in business processes?Answer: A business process is a network of activities for accomplishing a business function. The business process modeling notation is an international standard for creating business p

35、rocess diagrams.AACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept26) Briefly describe activities and roles in swimlane for

36、mat.Answer: The swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane. Each swimlane has activities, which are specific tasks that need to be accomplished as part of the process. A role is a subset of the activities in a busine

37、ss process that is performed by an actor, which is a person, group, department, organization, or information system. The name of the role is written at the top of a swimlane, not peoples names. This is because a given role may be fulfilled by many people, or the organization may change the people wh

38、o are assigned to a given role.AACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept27) Briefly describe a repository.Answe

39、r: A repository is a collection of data that is stored within a business process. A repository can be a cardboard box, a notebook, a list, an Excel spreadsheet, a database, or even a collection of databases. For the purpose of documenting a business process, the particular medium in which repository

40、 data is stored is unimportant.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss best practices for using and managing databases.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept28) Briefly describe data flows.Answer: According to

41、 the business process modeling notation (BPMN), the labeled dashed lines are called data flows. They represent the movement of data from one activity to another. The data can be delivered via email, text message, over the phone, by fax, or by some other means. In a BPMN diagram, the medium of the da

42、ta delivery is unimportant.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss best practices for using and managing databases.Learning Obj: LO 2.2: How can business process modeling help organizations?Classification: Concept29) _ is the ratio of benefits to costs.A) Effectiveness

43、B) EfficiencyC) ScalabilityD) Performance ratingAnswer: BAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.3: How can information systems improve process quality?Classification: Concept30) Which of the

44、following statements is true of the dimensions to measure process quality?A) Process effectiveness is determined by the ratio of benefits to costs.B) An effective business process enables an organization to accomplish its strategy.C) If two versions of a business process create the same benefit, the

45、 higher cost version is more efficient.D) Cost of infrastructure is not included under cost of business process.Answer: BAACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.3: How can information syst

46、ems improve process quality?Classification: Concept31) The outermost components of the information systems framework _.A) can take actionB) can be automated to reduce human interventionC) form a bridge between the human and computer sidesD) represent sunk costsAnswer: AAACSB: Analytical ThinkingDiff

47、iculty: 2: ModerateCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.3: How can information systems improve process quality?Classification: Concept32) The software and procedure components of the information systems framework are _.A) actorsB) set

48、s of instructionsC) the outermost componentsD) bridges between the human side and the computer sideAnswer: BAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How can information systems improve process quality?C

49、lassification: Concept33) The _ component of the information systems framework provides instructions for people.A) procedureB) softwareC) hardwareD) dataAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How

50、 can information systems improve process quality?Classification: Concept34) In an information systems framework, _ is the bridge between the computer side on the left and the human side on the right.A) hardwareB) softwareC) procedureD) dataAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCou

51、rse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How can information systems improve process quality?Classification: Concept35) Which of the following components of an information system play the role of actors?A) software B) proceduresC) data D) hardware Answer: D

52、AACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How can information systems improve process quality?Classification: Concept36) When activities formerly done by people following procedures are moved to computers th

53、at perform the work by following instructions in software, the activities are said to be _.A) outsourcedB) automatedC) documentedD) systematizedAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How can info

54、rmation systems improve process quality?Classification: Concept37) Automation of a process activity consists of moving work from the _ of the symmetrical five-component framework.A) software side to the human sideB) data side to the procedure sideC) human side to the computer sideD) software side to

55、 the hardware sideAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How can information systems improve process quality?Classification: Concept38) Which of the following statements is true of using an infor

56、mation system to improve process quality?A) Information systems that are most user friendly are also most cost effective.B) Information systems are most effective at improving process quality if they are developed solely by technical personnel.C) Information systems can improve process efficiency bu

57、t not process effectiveness.D) Information systems that are labor saving may not be efficient.Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the components of an information system (IS).Learning Obj: LO 2.3: How can information systems improve process quality?Classi

58、fication: Concept39) Process effectiveness and process efficiency are the two dimensions in which process quality can be measured.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning Obj: LO 2.3: How

59、can information systems improve process quality?Classification: Concept40) An effective business process enables an organization to accomplish its strategy.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.

60、Learning Obj: LO 2.3: How can information systems improve process quality?Classification: Concept41) Effectiveness is the ratio of benefits to costs.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supporting business processes.Learning