hotel service inEnglish 賓館服務(wù)用語(yǔ)

1、Unit 4 hotel Service in EnglishUnit 4 hotel Service in EnglishSingle roomSingle roomDouble roomDouble roomSpeakig of hotel service Speakig of hotel service ，what can what can you think of?you think of?Names of departments Names of departments 各部門名稱各部門名稱1.Executive Office (EO) 1.Executive Office (EO)

2、 總辦總辦2.Front Office (FO) 2.Front Office (FO) 前廳部前廳部 3.Food and Beverage (FB ) 3.Food and Beverage (FB ) 餐飲部餐飲部4.Housekeeping ( HK) 4.Housekeeping ( HK) 房務(wù)部房務(wù)部 5.Engineering Department ( ENG) 5.Engineering Department ( ENG) 工程部工程部 6 6.Security Department ( SEC) .Security Department ( SEC) 安保部安保部7 7.P

3、urchasing Department (.Purchasing Department (purpur) ) 采購(gòu)部采購(gòu)部8.Lobby 8.Lobby 大廳大廳 places a hotel should haveplaces a hotel should have失物招領(lǐng)失物招領(lǐng)洗衣服務(wù) 擦鞋服務(wù)Clerk Clerk 工作人員工作人員general manager/ executive總經(jīng)理supervisor主管captain 行李房領(lǐng)班doorman 門童bellman/bellboy/porter行李員room maid客房服務(wù)員operator receptionist總機(jī)接待

4、員repairman 維修工 chef大廚1,2 Stating what you want and reserving a roomKey points:make a reservation 預(yù)定 reserve a room預(yù)定房間hold the line 請(qǐng)稍后，別掛電話singleroom 單人間 double room 雙人間 vacancy 空房間 sea-vie room/ room with an ocean view 海景房a room facing the mountain 面向山的房間Id like to make a reservation.我想預(yù)定房間.Do you

5、 have a single room with an ocean view?你們這里有海景單人房嗎？ Dialogues:Dialogues:Dialogues:Dialogues:3,4 Asking about services and pricesKey points:suite 套房 off-season淡季 peak-season 旺季darn(ed)織補(bǔ)，縫補(bǔ) yoga瑜伽 recreation 消遣，娛樂(lè)airmail 航空郵寄 surface mail平郵mending service 縫補(bǔ)服務(wù) mail this package 郵寄包裹bodybuilding gymna

6、sium 健身房 I wonder if you can get me a birthday cake?你能否為我訂個(gè)蛋糕？How much is the suite, please? 這個(gè)套房多少錢一晚？Dialogues:Dialogues:5.6 changing a reservation and registeringmKey points:register登機(jī) registration card登記表check-in辦理入住手續(xù)，辦理登機(jī)手續(xù) Ffill out填寫pay bill結(jié)賬 cancel a reservation取消預(yù)約look forward to doing st

7、h. 期待做某事Id like to pay my bill by credit card.May I take a print of your card?我來(lái)打印一下信用卡的信息好嗎？Id like to change the date from April 4th to April 8th.我想把預(yù)定日期從四月四號(hào)改到四月八號(hào)。Dialogues:Dialogues:Dialogues:Dialogues:9,10 At the front desk在前臺(tái)exchange rate 匯率 currency 貨幣vacate搬出，撤出currencies in the world:China

8、: RMB/Yuan (￥) Japan:yen(J￥) Canada: CAD(C$) European Union: EURO()UK: pound () the U.S: dollar($)Send sb.to do sth.派某人做某事Change sth into sth. Id like to change these U.S dollars into RMB.Please send me a boy to help me with my luggage.Dialogues:Dialogues:Dialogues:Dialogues:11,12 Depositing valuabl

9、es and asking for helpKey points:cloakroom寄物處 lobby floor cloakroom 前廳寄存物品處deposit 存放，存款 seal 密封/印章sample 樣品safety deposit box 保險(xiǎn)箱baby-sitting service托嬰服務(wù) confirmation form確認(rèn)表out of order出故障Id like to leave this bag with you.Id like to leave this bag with you.我想把這個(gè)包放在你這里我想把這個(gè)包放在你這里。Is it possible to

10、 leave our luggage here?Is it possible to leave our luggage here?把行李放這可以嗎？把行李放這可以嗎？Can I deposit valuable here?Can I deposit valuable here?我可以在我可以在這存放貴重物品嗎？這存放貴重物品嗎？I wonder if you can look after the baby for us, I wonder if you can look after the baby for us, please?please?可否請(qǐng)可否請(qǐng)你們幫我照顧一下孩子？你們幫我照顧一下

11、孩子？Dialogues:Dialogues:Dialogue1:A:Would you like to deposit or withdraw something?B:Yes,Id like to use a safety deposit box.A:Will it fit into this size of box?B:Let me see. I think its ok.A:could you keep this key carefully, please? There is no spare.Dialogues2:A:My husband and I want to go to the

12、 night club. I wonder if you can look after the baby for us,please?B:Our Housekeeping Department has a very good baby-sitting service.A:Thats good.B:Please sign this confirmation form, and I will phone Housekeeping.13,14 Morning call service and laundry serviceKey points:operator話務(wù)員 laundry 洗衣店，洗衣房，

13、帶洗的衣物shrink縮水 soy sauce醬油Id like to be waken up tomorrow morning.請(qǐng)明天早上叫我。I want to change my wake-up time.我想改變叫醒時(shí)間。Whats your rates of laundry service?洗衣服務(wù)怎么收費(fèi)?Id like it removed before its dry-cleaned.請(qǐng)?jiān)诟上辞鞍阉簟?Dialogues:Dialogues:Dialogues1:Dialogues:Dialogues:8,15 checking-out and complaining of serviceKey points:check-out 辦理離店手續(xù) as a matter of fact事實(shí)上add it to my account 記在我賬