英文Email寫作指要與各種英語信件模板大全

1、英文Email寫作指要與各種英語信件模板大全英文E-mail的寫作要領(lǐng)電腦走進(jìn)千家萬戶，一張無形的巨網(wǎng)也悄然織起。這就是Internet（因特網(wǎng)，國際互聯(lián)網(wǎng)）。一旦連接了Internet，信息傳遞就成為一件非常輕松愜意的事情。在網(wǎng)上最常使用的服務(wù)就是E-mail（電子郵件，electronic mail，?？s略為E-mail，e-mail 或email），這是因?yàn)殡娮余]件不但使用方便、傳播快捷、可以一信多發(fā)，而且價(jià)格十分低廉，特別適合國際間的交流。那么e-mail有什么寫作要領(lǐng)呢？首先，必須要標(biāo)題（Heading）欄的“收件人（To）”框中輸入收信人的E-mail 地址?！爸黝}（Subject

2、）”框的內(nèi)容應(yīng)簡明地概括信的內(nèi)容，短的可以是一個單詞，如greetings；長的可以是一個名詞性短語，也可以是完整句，但長度一般不超過35個字母。“主題”框的內(nèi)容切忌含糊不清。像News about the meeting 這樣的表達(dá)，應(yīng)改為Tomorrows meeting canceled。一般來說，只要將位于句首的單詞和專有名詞的首字母大寫即可。另外一種較為正規(guī)的格式可將除了少于5個字母的介詞、連接詞或冠詞之外的每一個單詞的首字母大寫，如：New E-mail Address Notification。視信的內(nèi)容是否重要，還可以開頭加上URGENT或者FYI（For Your Infor

3、mation，供參考），如：URGENT：Submit your report today! E-mail一般使用非正式的文體，因此正文（Body）前的稱呼（Salutation）通常無須使用諸如“Dear Mr. John”之類的表達(dá)。在同輩的親朋好友或同事間可以直呼其名，但對長輩或上級最好使用頭銜加上姓。如：Tommy，或者M(jìn)r. Smith。 E-mail文體的另外一個特點(diǎn)是簡單明了，便于閱讀，太長的內(nèi)容可以以附件的方式發(fā)出。一個段落大多僅由一到三個句子組成。信尾客套話（Complimentary close）通常也很簡明。常常只須一個詞，如：“Thanks”，“Best”，“Cheer

4、s”，不需要用一般信函中的“Sincerely yours”或“Best regards”。稱呼和正文之間，段落之間，正文和信尾客套話之間一般空一行，開頭無須空格。如：Jimmy, I received your memo and will discuss it with Eric on Wednesday.Best,David 在電子郵件的使用者中還流行使用一些由首字母或讀音組成的縮略詞，如：d u wnt 2 go out 2nite：Do you want to go out tonight?lol：Laughing out loud oic：Oh, I see. mte：My thou

5、ghts exactly. brb：Ill be right back. c u 2morrow：See you tomorrow. fanx 4 ur elp：Thanks for your help. gr8：great btw：By the way imho：In my humble opinion asap：As soon as possible. 另外，網(wǎng)友們?yōu)榱私o枯燥的文字加入感情色彩，還創(chuàng)造了一種表示感情的小符號，英語叫smiley.如： ：-）代表“Im smiling at this”：-（代表“Im sad about this”。 上述縮略詞和小符號要視具體情況而定，不宜

6、濫用。E-mail的非正式的文體特點(diǎn)并不意味它的撰寫可以馬虎行事，特別是給長輩或上級寫信，或者撰寫業(yè)務(wù)信函更是如此。寫完信后，一定要認(rèn)真檢查有無拼寫、語法和標(biāo)點(diǎn)符號的誤。當(dāng)然Outlook Express等軟件的“拼寫檢查”功能可以助你一臂之力。英文郵件怎樣在開頭和結(jié)尾表示感謝無論你是寫信給客戶，給經(jīng)理或是同事，你都一定要感謝他們。每個人都喜歡被感謝，那就在你的信對讀者表示感謝，感謝他們所做的事情，還可以事先感謝他們將要為你做的事！你會發(fā)現(xiàn)將真誠表達(dá)在你的字里行間會讓你受益匪淺。郵件的開頭感謝讀者是郵件開場白的好辦法。感謝您的讀者能讓對方感到高興，特別是之后你有事相求的情況下會很有幫助。Tha

7、nk you for contacting us如果有人寫信來詢問公司的服務(wù)，就可以使用這句句子開頭。向他們對公司的興趣表示感謝。Thank you for your prompt reply.當(dāng)一個客戶或是同事很快就回復(fù)了你的郵件，一定記得要感謝他們。如果回復(fù)并不及時(shí)，只要將“prompt”除去即可，你還可以說，“Thank you for getting back to me.”Thank you for providing the requested information.如果你詢問某人一些信息，他們花了點(diǎn)時(shí)間才發(fā)送給你，那就用這句句子表示你仍然對他們的付出表示感激。Thank you

8、 for all your assistance.如果有人給了你特別的幫助，那一定要感謝他們！如果你想對他們表示特別的感激，就用這個句子，“I truly appreciate your help in resolving the problem.”Thank you raising your concerns.就算某個客戶或是經(jīng)理寫郵件給你對你的工作提出了一定的質(zhì)疑，你還是要感謝他們。這樣你能表現(xiàn)出你對他們的認(rèn)真態(tài)度表示尊重及感激。同時(shí)，你也可以使用，“Thank you for your feedback.”在郵件的結(jié)尾在郵件開頭表示感謝一般是表示對對方過去付出的感謝，而在郵件結(jié)尾處表示感

9、謝是對將來的幫助表示感謝。事先表示感謝，能讓對方在行動時(shí)更主動更樂意。Thank you for your kind cooperation.如果你需要讀者幫助你做某事，那就先得表示感謝。Thank you for your attention to this matter.與以上的類似，本句包含了你對對方將來可能的幫助表示感謝。Thank you for your understanding.如果你寫到任何會對讀者產(chǎn)生負(fù)面影響的內(nèi)容那就使用這句句子吧。Thank you for your consideration.如果您是在尋求機(jī)會或是福利，例如你在求職的話，就用這封郵件結(jié)尾。Thank

10、you again for everything youe done.這句句子可以用在結(jié)尾，和以上有所不同。如果你在郵件開頭已經(jīng)謝過了讀者，你就可以使用這句話，但是因?yàn)樗麄兊膸椭憧梢灾卦俅胃兄x你們的付出英文Email避免寫作時(shí)犯錯誤的好方法For small businesses, just like for everyone else, email has become a way of life. You dont always have the time for chit chat when you have to deal with clients and other peopl

11、e in the field so what better way than just shoot them and email. There is, however, some sort of etiquette that should be followed when sending an email, especially if you want to seem like a professional. There are also other mistakes that should be avoided at all costs.對小企業(yè)而言，和任何人一樣，電子郵件成為了一種生活方式

12、。你沒有時(shí)間和顧客、其他人嘮嗑，那么還有什么比發(fā)郵件更好的方法。不過，當(dāng)你發(fā)郵件時(shí)需要一些禮儀，尤其如果你想看上去專業(yè)一些。另外，還有一些無論如何都要避免的錯誤。When it comes to etiquette, just remember these few things. Dont write while youre angry. Youd be surprised how easy it is to have things get out of control over the internet. Wait, calm down, and have someone else edit

13、 your email for you. Dont use sarcasm. You may think its funny and clever, but the person that youre dealing with wont. DONT USE UPPERCASE. People dont want to feel like youre shouting at them, and on the internet, uppercase is the equilavent of yelling. Use clear subject lines. People are extremely

14、 busy. By being able to scan the subject lines, it tells them what is important and needs to be addressed first. Keeping your emails short also helps with this. People dont have time to read something that is pages long. Keep it to just a couple of paragraphs at most.提到禮儀，只要記住幾點(diǎn)。不要在生氣的時(shí)候?qū)懶?。你也許會驚訝在互聯(lián)

15、網(wǎng)上讓局面失控是多么容易地一件事。等一等、平靜心情，讓別人為你編輯郵件。不要嘲諷，你也許認(rèn)為那是“機(jī)智”是“幽默”，但是接受方卻不會那么認(rèn)為；(英文)不要用大寫。人們不喜歡你對他們大吼，而在互聯(lián)網(wǎng)上大寫就等于在大叫。用明確的主題，人們很忙，通過看主題，告訴他們什么是重要的，需要首先處理。保持郵件內(nèi)容簡短也有助于這一點(diǎn)。因?yàn)槿藗儧]有時(shí)間看長篇大論。Another mistake that people tend to make is to send an email to the wrong person. Service providers are trying to make it easi

16、er for you by creating an address book where one click can send an email to a person, however, this also makes it easier for you to make a mistake. Clicking on the wrong person is extremely common. So just double check to make sure that you have the right recipient.人們往往會犯下的另一個錯誤是把電子郵件發(fā)錯。服務(wù)商為了使你方便添加了

17、一個地址簿，只要點(diǎn)擊就能把郵件發(fā)送給一個人，不過這也讓人們更容易犯錯誤。點(diǎn)錯了接受人非常普遍。只要再檢查一遍，確保收信人是對的就可以了。Using one email address for everything that you do. Although you might think this is a good idea, this will make it harder for you in the long run. Its a lot easier to have separate emails for business, personal, even shopping needs

18、. If you only have a few minutes and need to take care of something regarding business, you dont want to have to scan through a lot of personal emails trying to find the one that youre looking for. By keeping it separate it just helps you stay more organized.用一個郵件地址做任何事情。雖然也許你認(rèn)為這是一個好主意，長久會讓你難辦。將郵件分為

19、個人、公司甚至購物三類就容易地多。如果你有幾分鐘的話，需要處理公事，那么就不會在個人郵件堆里找一封工作電子郵件。分開讓你更有組織性。Sending the email too fast. We know that everyone is busy and that you dont have a lot of time, but if your email is full of mistakes, it will make you look unprofessional to someone that you want to do business with. So just take a c

20、ouple seconds to skim over everything youve written to see if thats what you want to say.發(fā)郵件太塊。我們知道每個人都很忙，沒有時(shí)間，但是如果郵件中充滿錯誤，這會讓你在和你做生意的人眼里看來不專業(yè)，所以花片刻掃一眼寫過的內(nèi)容是否是你要表達(dá)的。Also, when you rush, people have been known to forget the attachment. It may sound silly but there have been a number of times that peo

21、ple have sent me things that said its all explained in the attachment when there was no attachment. This leaves me clueless and them looking very unprofessional. So just think about what youre doing and take the time to get it done right the first time.而且在匆忙之中，你經(jīng)常出現(xiàn)忘記附件的情況。聽上去愚蠢，但有很多時(shí)候人們的郵件中稱：“附件中有詳

22、細(xì)解釋”，可沒附件。這會讓我不知所云，而讓他們看起來很不專業(yè)。所以認(rèn)真考慮自己在做什么，花時(shí)間第一次就把事情辦好。如何寫英文介紹信介紹信是介紹本單位人員到外單位參觀學(xué)習(xí)、聯(lián)系工作、了解情況或出席某種會議等所寫的一種書信。介紹信具有介紹和證明的作用。使用介紹信，可以使對方了解來人的身份和目的，以便得到對方的信任和支持。對一個從事文案工作的員工來說，介紹信可是一定要會寫的。1. 文體介紹正式介紹信是寫信人因公務(wù)把自己的同事或業(yè)務(wù)關(guān)系介紹給某單位或某個人。這種介紹信言語和格式比較規(guī)范、嚴(yán)謹(jǐn)，內(nèi)容一般包括以下幾個方面：（1）簡單地介紹一下被介紹人的身份和情況。（2）說明事由，并要求對方對被介紹人提供某

23、種幫助。（3）對對方的幫助預(yù)先表示感謝。（4）如果是熟悉的業(yè)務(wù)往來或老的工作關(guān)系，也可以附帶詢問一下工作上的近況和向?qū)Ψ街乱詥柡?。?）介紹信一般篇幅不長，前三個方面的內(nèi)容常?？梢苑旁谝粋€段落里。2. 實(shí)用范例（1）subject: IntroductionDear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help

24、you can give Mr. Jones and will always be happy to reciprocate.Yours faithfully,Yang Ning尊敬的先生/女士，現(xiàn)向您推薦我們的市場專家弗蘭克瓊斯先生。他將因公務(wù)在四月五日到四月中旬期間在倫敦停留。我們將非常感謝您向瓊斯先生提供的任何幫助，并非常愿意回報(bào)您的幫助。您誠摯的楊寧(2) subject: IntroductionDear Mr. / Ms,We are pleased to introduce Mr. Wang You, our import manager of Textiles Departme

25、nt. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithful

26、ly,Yang Ning尊敬的先生/小姐，我們非常高興向您介紹我們紡織部的進(jìn)口經(jīng)理王有先生。王先生將在你市度過三周，他要與主要的生產(chǎn)廠家拓展商務(wù)并為下一季度采購裝飾織品。如能介紹他給可靠的生產(chǎn)廠家，向他提供所需的任何幫助或建議，我們將不勝感謝。您誠摯的,楊寧如何寫辭退信 模板公司重組，需要裁減員工，這樣一封辭退信該怎么寫呢？下面就是一封辭退信的范本，但愿諸位不會見到這個。To: Francis Wu, General OfficeFrom: Marc Morgan, Director of PersonnelDate: June 5, 2006Subject: Terminating Enga

27、gementMr. Wu, you may already know that the Directors of the company will soon have finished the reorganization of the business and that this will result in a decrease in staff. I am very sorry to inform you that your position is one that will shortly become redundant, and that your services will no

28、t continue after the end of this month.We have no cause of complaint against you; on the contrary, we are quite satisfied with your services during the three years. The reduction of staff is entirely due to business doldrums. You will of course be entitled to a redundancy payment. In your case you w

29、ill be given one months salary for every year of service with the company. Besides, we shall be pleased to provide any prospective employer with a testimonial of your character and ability.Please contact me if you have any questions.如何寫英語事假請假條 模板在外企工作的你，有事需跟老大請事假，怎么用英語寫請假條呢？ 英語請假條的格式又該是怎么樣的呢？快學(xué)學(xué)吧。 T

30、o: John Smith, SupervisorFrom: George Chen, Accounting DepartmentDate: March 11, 2001Subject: Casual Leave of AbsenceJohn, I would like to know if I could ask for a casual leave of absence from March 23 to 27.Yesterday I received a letter from my parents, who are both over 70, telling me that a big

31、flood took place at my home village, causing serious damage to my house. As the only son of my parents, I should of back to assess the situation, and help them to get over these difficulties. Though I cannot stay at home for too long a time, I should at least make arrangements for repair work. I bel

32、ieve my relatives in the village and my neighbors will also come to help. Financially I have no difficulties.I will call you at 1:30p.m. or you can call me at any time.英文便箋的寫法 模板便箋（Short Note）屬于英文信函的一種，實(shí)際是一種簡短信函，形式比一般書信簡單，大多使用非正式語體。便箋經(jīng)常用于熟識的朋友、同事之間，因而臨時(shí)性強(qiáng)，內(nèi)容簡短，格式簡便。寫便箋時(shí)需要寫清以下內(nèi)容：時(shí)間、人名及事由。從格式上來講，便箋的稱呼

33、和結(jié)尾謙稱部分是比較隨意的，可以直接寫上對方以及自己的名字，省略類似于Mr., Dear, Sincerely yours等禮貌用語。時(shí)間的寫法也相對較隨意，寫星期幾或者月日都是可以接受的，同時(shí)還可以具體到幾點(diǎn)鐘。便箋的內(nèi)容一般是涉及請假、預(yù)約、通知、訪友不遇留言、接電話留言等等，下面我們列舉一些例子供大家參考。1 請假條請假條可由別人代寫，也可由請假人自己寫。無論采取何種形式，其內(nèi)容必須包括請假事由和期限，必要時(shí)還需附上醫(yī)生的診斷或其他的可以證明請假事由的書面材料。July 20, 2007Dear Mr. Black:I am terribly sorry to inform you th

34、at I am unable to go to school today owing to a severe headache. I enclose a certificate from the doctor who is attending on me, as she fears it will be two days before I shall be able to resume my study. Could you kindly excuse my absence on Monday and Tuesday? Thanks.Peter2 約會條約會條主要用于邀朋友相聚等，內(nèi)容必須包含

35、約會的事由，如果已經(jīng)確定了時(shí)間和地點(diǎn)，則應(yīng)將具體時(shí)間和地點(diǎn)寫在便箋上。Aug 8, 2007Andy,Fred is now with us. He is going to New York tomorrow morning to pursue his graduate study and we will not be able to see him for a long time. We are having a dinner party at 7 p.m. this evening at my home. It would be nice if you could come over an

36、d see him.Michael3 電話留言條電話留言（telephone message）便條是在給別人打來電話時(shí)，該人不在場，你替他或她接了電話后留給該人的字條。寫這種便條時(shí)，首先要告訴對方誰打來的電話，再把電話內(nèi)容轉(zhuǎn)告清楚。Wednesday, January 09, 2008Ms Wang,A friend of yours, Zhang Peng, made a long distance call from Shanghai this morning while you went out. He asked you to book an air ticket for Hebei

37、at 2: 30 a.m., February 8, and make a reservation for hotel room tonight. I am sorry that I cant pass on the message to you in your presence, because I was ordered to do something urgent.Zhao Yang職場寫英文求職信模板模板一P.O. Box 36Tsinghua UniversityBeijing,China 100084Dear Sir/Madam:Your advertisement for a N

38、etwork Maintenance Engineer in the April 10 Student Daily interested me bacause the position that you described sounds exactly like the kind of job I am seeking. According to the advertisement ,your position requires top university,Bachelor or above in Computer Science or equivalent field and profic

39、ient in Windows NT4.0 and LINUX System. I feel that I am competent to meet the requirements. I will be graduating from Graduate School of Tsinghua University this year with a M.S. degree . My studies have included courses in computer control and management and I designed a control simulation system

40、developed with Microsoft Visual InterDev and SQL Server. During my education, I have grasped the principals of my major and skills of practice. Not only have I passed CET-6, but more important I can communicate with others freely in English. My ability to write and speak English is out of question.

41、I would appreciate your time in reviewing my enclosed resume and if there is any additional information you require, please contact me.I would welcome an opportunity to meet with you for a personal interview. With many thanks, Wang Lin模板二Room 212 Building 343 Tsinghua University,Beijing 100084 Ms. Y

42、ang:I was referred to you by Mr. Zhang, a Partner with your Beijing office, who informed me that the Shanghai office of your company is actively seeking to hire quality individuals for your Auditor Program.I have more than two years of accounting experience, including interning as an Auditor last ye

43、ar with the Beijing office of CCCC. I will be receiving my MBA this May from Tsinghua University. I am confident that my combination of practical work experience and solid educational experience has prepared me for making an immediate contribution to your company. I understand the level of professio

44、nalism and communication required for long-term success in the field. My background and professional approach to business will provide your office with a highly productive Auditor upon completion of your development program.I will be in the Shanghai area the week of April 16. Please call me at 13600

45、1216901 to arrange a convenient time when we may meet to further discuss my background in relation to your needs. I look forward to meeting you then. Sincerely, Cheng Dan 職場如何寫應(yīng)征函爭取好工作1. In reply to your advertisement in todays (newspaper), I respectfully offer my services for the situtation.拜讀今日XX報(bào)

46、上貴公司廣告，本人特此備函應(yīng)征該職位。2. Replying to your advertisement in todays issue of the (newspaper), I wish to apply for the position in your esteemed firm.拜讀貴公司在今日（報(bào)章）上廣告，特此備函應(yīng)征貴公司該職位。3. With reference to your advertisement in (newspaper ) of May 2 for a clerk, I oofer myself for the post.從五月二日XX報(bào)上廣告欄得知公司招聘一位職

47、員。4. Please consider me an applicant ofr the position which you advertised in (newspaper) of December 5十二月五日貴公司在XX報(bào)上廣告招聘人才，我愿應(yīng)征，并請給予考慮。5. In reply to your advertisement in todays (newsaper) for an account, I tender my services.拜讀今日XX報(bào)上貴公司的招才廣告，本人特此應(yīng)招會計(jì)一職。6. I should like to apply for the position me

48、ntioned in your advertisement in (newspaper) of July 22貴公司七月二十二日在XX報(bào)刊登招聘的職位，特此備函應(yīng)招。7. I wihs to apply for the position advertised in the enclosed clipping from the (newspaper) of November 12.謹(jǐn)隨函附上十一月十二日XX報(bào)貴公司招聘廣告，我愿應(yīng)招此一職位。8. Having noticed the enclosed advertisement in this mornings newspaper, I wis

49、h to apply for the position referred to.拜讀今日XX報(bào)廣告得知貴公司正在招聘人才，本人附寄剪報(bào)申請此一職位。9. In answer to your advertisement in todays newspaper fro a secretary, I wihs to tender my services.閣下在今日XX報(bào)上刊登招聘秘書廣告，本人獲悉，特此應(yīng)招。10. Learning from mr. S.P. Chen that you are looking for a sales manager, I should like to apply

50、for the position.從陳少朋友先生處得悉，貴公司正在招聘一名業(yè)務(wù)經(jīng)理，我愿應(yīng)招此職。11. Your advertisement for a telephone operator in the newspaper of March 8 has interested me, I feel I can fill that position.貴公司三月八日在XX報(bào)上刊登招聘電話接線員廣告，本人拜讀極感興趣，相信能擔(dān)任此職。12. I would like to apply for the post of male engineer as advertised in todays new

51、spaper.今日XX報(bào)上所刊登招聘男性工程人員，本人愿意應(yīng)征此職。13. On looking over todays newspaper my attention was attracted by your advertisement for a librarian. Now as I am desirous of obtaining such a position, I should like to apply for the same.拜讀貴公司在本日XX報(bào)上所刊登的招聘廣告，得悉貴公司招聘一位圖書館員。現(xiàn)在本人正尋找這一類職位，特此修函應(yīng)征。14. Referring to your

52、 advertisement in the newspaper of June 30 for an assistant chemist, I hope to offer my services.貴公司六月三十日在XX報(bào)上刊登招聘助理藥劑師，本人特此備函應(yīng)征。如何答謝祝賀信有來有往才是禮尚往來。別人給你寫了祝賀信，你應(yīng)該回復(fù)一下，如此方不傷禮貌。那么，該如何回復(fù)這類友好信件呢？ 我們用一封實(shí)例信來說明。Dear Mr. OwensMany thanks for your nice words about my promotion and for the good wishes.The new j

53、ob is going to be demanding, especially as I make the transition. I am going to give it my all, however. Your support and contribution will help ease the burden and open up a new era in our common fields.Again, I truly appreciate your thoughtfulness for my promotion. I am looking forward to more opp

54、ortunities of working with you and wish you every success.Cordially yours這封答謝信的語氣友好熱情，寫信人對自己的晉升非常謙虛，并向?qū)Ψ奖磉_(dá)了將來友好合作的愿望。通常答謝信按照這個模式來寫就可以了。如何寫慰問信慰問信是公司間友好往來的信種之一。商業(yè)伙伴出了事故或是公司要人去世，都應(yīng)該寫一封慰問信，以表示關(guān)心。這樣的友好往來也會給雙方的關(guān)系帶來好處。慰問信一定要注意措詞和語氣。下面是寫慰問信需要注意的幾點(diǎn)：1. Start with a statement of sympathy.2. Follow with sentenc

55、es about mutual experiences or relationship.3. Close with some expressions of comfort and affection.下面是一封悼念業(yè)務(wù)伙伴的慰問信，可供參考：Dear President AndersonWe were distressed to read in the Times this morning that your Chairman, Mr. Yonga had passed away and I am writing at once to express our deep sympathy on

56、behalf of my colleagues.I had the privilege of knowing Mr. Yonga for many years and always regarded him as a personal friend. By his untimely passing our industry has lost one of the ablest leaders. We at the representative office in London recall his many kindnesses and the pleasure of doing busine

57、ss together with him. Mr. Yonga will be greatly missed by all of us who have known him and worked with him in building a better community between our two businesses.Please accept our deepest sympathy and convey our best wishes to Lady Yonga and her family.Kevin SmithChief RepresentativeLondon Office

58、L&L Industry Co. Ltd. 推薦信范文電子工程類2篇Dear Admissions Committee,I am honored to recommend Ms. Xiao Xiao for your graduate program in electrical engineering. I came to know Ms. Xiao in March of 2000 when she enrolled in my class on dielectric physics in the Electrical Engineering Department at ABC University. With an enchanting demeanor, inquisitive nature, and solid academic performance, Ms. Xiao quickly became one of my most ou