鳳凰職教第三冊Unit3電子教案學(xué)習(xí)資料

1、學(xué)習(xí)資料名稱項(xiàng)目Unit 3課時課時分配基礎(chǔ)課May I Help You?61,2Warming-up，listening and speaking3,4，5Reading and writing課型New特點(diǎn)6，7，8Real life skills授課班級地點(diǎn)5 號樓教學(xué)目標(biāo)能力（技能）目標(biāo)知識目標(biāo)素質(zhì)目標(biāo)1. To improve Ss ' ability of getting information through reading & listening.2. To know how to ask questions to know customers ' n

2、eeds and understand the important role of a server.1. To master new words and phrases; to finish exercises.2. To get the main idea of the whole passage.1. Try to use proper words and body languages to serve customers efficiently and politely.2. Students will be able to use up-selling techniques.重點(diǎn)難點(diǎn)

3、 及解決方法Key points ： to get the main idea of the reading passage. 全面理解閱讀材料，了解一名服務(wù)人員的重要性并能讀懂信號滿足顧客 需求。Difficult point： to use the useful expressions to ask questionsat check-in and taking orders.聽懂所聽材料，并掌握在賓館登記入住時和餐館時常用的提問句式。教學(xué)策略 與方法根據(jù)銷售類服務(wù)人員常見的服務(wù)內(nèi)容，創(chuàng)設(shè)生動的職業(yè)情景，巧妙設(shè)置 思維活動，讓學(xué)生通過思考，組織語言，融入技巧，開拓思維，舉一反 三的運(yùn)用一定

4、的方法實(shí)現(xiàn)優(yōu)質(zhì)服務(wù)。教學(xué)資料 及教學(xué)準(zhǔn)備Exercise book and students ' books Test papers Some example sentences板書設(shè)計Unit ThreeNew words and expressions:language points:教學(xué)后記本單元以接待顧客崗位的人員工作態(tài)度、服務(wù)質(zhì)量為切入點(diǎn)，以賓館前臺接待、餐館點(diǎn)餐為主要職業(yè)情景，讓學(xué)生了解提供優(yōu)質(zhì)服務(wù)，不僅需要出色的專業(yè)知識，更需要嫻熟的人際溝通技巧，察言觀色的技巧、以顧客為中心的宗 旨。教學(xué)過程教學(xué)程序與內(nèi)容教師活動 -導(dǎo)學(xué)生活動 -演設(shè)計意圖Unit Three 第一課時

5、 (前臺接待) Warming-up ,Listening & Speaking AStep One :Warm-up Activity1: Some people are talking about the service they've received. Have they received good or bad service? Write G for good or B for bad in the blanks.Activity2 ： Discuss in groups: What should be done to improve the bad service

6、 mentioned above?StepTwo: Listening&Speaking AActivity1: Listen to the conversation and tick( ) where it happens.Activity2 ：Intensive Listening Listen again. Then. underline the questions asked by the ho clerk.學(xué)生自主進(jìn)行信息判 斷。分組討論，派代表向全 班匯報。聽錄音，關(guān)注工作流程 中的關(guān)鍵詞來獲取答 案。tel學(xué)生聽并畫線找出賓館 接待員提出的問題，同 時模仿其語音語調(diào)。了解

7、好的服 務(wù)和不好的 服務(wù)，形成優(yōu) 質(zhì)服務(wù)的態(tài) 度。進(jìn)一步幫助 學(xué)生進(jìn)入到 顧客接待情 境，引導(dǎo)學(xué)生 思考在顧客 接待過程中 如何改善服 務(wù)質(zhì)量。辨析對話中 人物所在的 場所。掌握常見的 賓館前臺接 待對話， 同時 模仿語音語 調(diào)。Questions Asked at Check-inDo you have a reservation?How long will you be staying?Do you prefer a smoking or non-smoking room?Will you be paying by cash or credit card?Could you fill ou

8、t this registration form, please?鼓勵學(xué)生從已學(xué)對話中找出符合的問句，在此 t基礎(chǔ)上，讓學(xué)生自行編寫問句進(jìn)行擴(kuò)充。y.。鞏固學(xué)生在 活動 2 中所學(xué) 到的顧客接 待用語與賓 館前臺接待 登記入住時 的顧客信息 收集；同時， 為活動 4 的模 擬真實(shí)情境 中的恰當(dāng)運(yùn) 用做準(zhǔn)備。復(fù)習(xí)鞏固賓 館前臺接待 對話， 并能夠 進(jìn)行簡單的 日常對話。Possible ResponsesYes, the name is Joe Smith.I 'll be checking out on Friday.Non-smoking, if you please.Credit

9、card, if you accept Visa.Do you need to see my passport.Activity 3：Suppose you work a the front desk of a hotel. Ask proper questions to get the following information.Activity 4: Complete the conversation and then role-pla it with your partner.Step Three: Summary Useful Expressions about questions a

10、sked at checked-inStep Four: Homework As a hotel cleark, know how to ask questions at check-in.Notes:Clerk kl :k n . 旅館服務(wù)臺 接待員；職員 Coupon ?ku:p? n n. （購物 的）贈券，優(yōu)惠券 Check in 登記入住I'll ring the hotel. I'll tell them we'll check in tomorrow. 我來給旅館打電話， 通知他 們我們明天入住。 Check out 結(jié)賬離開，結(jié)賬退 房They pack

11、ed and checked out of the hotel. 他們收拾好東西， 辦理了退 房手續(xù)。I was disappointed to miss Bryan, who had just checked out.我非常失望沒有見著布賴 恩，他剛退房走了。 Reservation?rez? 've ?n n. 預(yù)定，預(yù)約He went to the desk to make a reservation. 他到服務(wù)臺進(jìn)行了預(yù)訂。Do you have a reservation? 你有預(yù)定嗎？ manage 'm? n?d? vt. 管 理，經(jīng)營Mr. Smith mana

12、ges a large department store. 史密斯先生經(jīng)營一家大型百貨 公司。 manage to do sth 經(jīng)過努力克 服困難，設(shè)法做成某事 Given a chance, I will manage to do the work well. 如果給我機(jī)會，我會設(shè)法做好 這項(xiàng)工作。Listening and Speaking B Step One: ReviewReview some useful expressions about questions asked at check-in.Ask & AnswerUnit Three 第二課時 (在餐館) List

13、ening & Speaking BStep Two:L isteningActivity1 ：Look at the picture. What did the customer order? Tick ( ) from the list.Activity 2：Extensive listening Listen to the conversationa nd circle the correct answers.Activity 3：Intensive Listening Listen again and complete the order sheet for the waitr

14、ess.Step Three: Arrangement Arrange the sentenceb elow to make a conversation between customer and a waiter in a coffee shop.Waiter: Are you ready to order sir?Customer: Yes, please.' dI like a cup of coffee.Waiter: Cream and sugar? Customer: Just blac'sk fine. Waiter: Anything else, sir? Cu

15、stomer: And a piece of toas Waiter: Certainly, sir. Coming right up.Customer: Thank you. Step Four: Role-playRead the menu. Then work wit your partner to turns to order and take the order.Step Five:H omework Try to remember the new word and expressions.觀察圖片，判斷客人點(diǎn) 的實(shí)物名稱，做出正確 選擇。初聽再聽a 學(xué)生積極思考，將餐館 點(diǎn)餐句子的

16、順序重排。角色扮演t. 掌握重點(diǎn)單詞用法，做 好課后復(fù)習(xí)。hs轉(zhuǎn)換場景， 進(jìn) 入“餐館”這 個職業(yè)情景， 迅速進(jìn)入 waiter 這個角 色。通過聽去實(shí) 現(xiàn)篩選信息。訓(xùn)練學(xué)生熟 悉工作流程 中要用的問 答，為下一個 綜合對話活 動做句子準(zhǔn) 備。理解并掌握 重點(diǎn)單詞的 讀音，詞義及 其用法。僅供學(xué)習(xí)與參考Unit Three 第三、四課時 一名服務(wù)人員的重要 性）ReadingNotes:Care for想要；喜歡Would you care for something to drink ?你想要喝點(diǎn)什么嗎？ She does'nt care for that color. 她不喜歡哪種

17、顏色。ReadingHow Important Are You?Step1:SkimmingRead the passage and find what通過快速瀏“your” job is.覽課文， 找出Answer: “You ” are a worker快速閱讀作為服務(wù)人whose main job is to dealwith customers.員的“”。From: You will realize thatdealing with customers is amajor part of your job.Step2:S canning1閱讀問題和Read the passagea g

18、ain to get選項(xiàng)， 運(yùn)用針the main idea. of the first twoparagraphs.對問題找出a. “You” play an important role任務(wù)閱讀1（段落1 和2）答案的閱讀in the success of a business.策略，進(jìn)行閱b. “You”should work hard to讀，完成閱讀run a successful business.任務(wù)。c. Dealing with customers isonly part of“ your” job.Step3:S canning2通過閱讀后Read the passage

19、again to兩段，讓學(xué)生find the two examples on任務(wù)閱讀2（段落3 和4）使用查找的how to make customers feel方法， 提高閱important.讀技巧， 完成 Give the customeryour full attention.閱讀任務(wù)。 Look at the customerin the eye.讓學(xué)生靈活Step4:Application看圖, 分析顧客心理 ,找使用所學(xué)句Look at the pictures below and出顧客的”需要”,提供合型;讓學(xué)生靈read the “signs”the customersgi

20、ve. The man is in a hur.r y What should the waiter do Suggest him some foods適的服務(wù).?ort?d ndPractice & try toremember the key points.活使用服務(wù) 技巧 , 努力 提 供優(yōu)質(zhì)服務(wù) .及時復(fù)習(xí)鞏 固，注意查漏 補(bǔ)缺。除掌握英語 各 個 語 言 知 識點(diǎn)的一般 規(guī)律之外， 還 需要注意英 語各個語言 知識點(diǎn)的特 殊規(guī)律。that can be served in a sh time. The woman thinks the dishes are too expen

21、sive. What should the waiter do Suggest her some nicemeals that are not tooexpensive.Step5:S ummary1. Language points2. The important role of a serverStep6:HomeworkTry to remember the words an expressions learned in class a master the usage of them.Notes:1, avoid vt. 避免avoid something避免某事 avoid some

22、body避免某人 avoid doing something 避免 做某事The pilots had to take emergency action to avoid a disaster. 飛行員不得不采取緊急措施 避免災(zāi)難的發(fā)生。She felt that her friends tried to avoid meeting her purpos.e ly 她感覺到她的朋友在故意躲 著她。2. in addition另 外in addition 副詞，位于句尾 時，相當(dāng)于 as wel；l in addition to 復(fù)合介詞， “除之外” ，相當(dāng)于 as well as和 besi

23、des,后 接名詞， 代詞、動名詞。In addition to lending me his camera, he taught me how to use it. 除了把相機(jī)借給我，他還教我 如何去使用它。當(dāng)主語后跟有 in addition to 引導(dǎo)的短語時， 謂語動詞仍 與其前的主語保持一致。The teacher,i n addition to his students, is interested in the fil 老師和他的學(xué)生都對這部電 影感興趣。m.Unit Three 第五課時 （填送貨單） WritingWritingStep1：RevisionReview the

24、 passage How Important Are You?.Step2：ReadingReadt he phone conversation below and underline the key information the clerk shouldn't miss.A pizzaDeliveryMy namei s Angela Smith. My address is number two Front Street.A large pizza with mushrooms,o lives and extra cheese.Step3：Role-playUse the men

25、u on page38 to ro復(fù)習(xí)閱讀部分課文閱讀角色扮演&填寫送貨單le通過快速閱 讀的查找技 巧，莪讓學(xué)生 在對話中敏 感的抓住重 要信息， 為下 一個環(huán)節(jié)的 寫作做好準(zhǔn) 備。依據(jù)送貨單 的項(xiàng)目， 編寫 并在模擬真play a conversationb etween a customer and a take-out clerk. The clerk needs to complete th form for delivery as shown below.Step4：SummaryHow to fill out a form for delivery.Step5：Homew

26、ork Review what have been learne in the unit.ed實(shí)職業(yè)場景 中進(jìn)行顧客 和職員之間 的對話。Unit Three 第六課時 （提升銷售）Real Life SkillsReal Life SkillsStep1:L ead-inSuppose you work at a supermarket. Read the poster and choose the appropriate description from the box for each one.Answer:a. clearanceb. regular-priced merchandis

27、e c. coupond. special promotione. saleStep2:M atch upLook at some customer's shopping carts and up-sell another product to each of the Be sure your offer is relevant t what they've bought.Step3:R eadingRead the conversation below. How many times did the waiter導(dǎo)入按要求尋找相關(guān)信息匹配練習(xí)m.o將學(xué)生分成2 人一組， 讀對話，并畫出有提升 銷售的地方，全班核對。本活動為項(xiàng) 目的導(dǎo)入部 分，讓學(xué)生從 閱讀和分析 各類超市海 報著手， 一是 讓學(xué)生進(jìn)入 到模擬真實(shí) 的情景中； 二 是儲備項(xiàng)目 任務(wù)提 升銷售 所需要的信 息，讓學(xué)生做 好準(zhǔn)備， 找出 推銷的內(nèi)容 和理由， 并運(yùn) 用本單元所 學(xué)的語言和 職業(yè)技能來 解決問題， 為 下面的活動 做好鋪墊。try to up-sell? Mark them in the conversation. Would you like to upgrade to a medium on