說課（課堂PPT）

1、中等職業(yè)教育課程改革國家規(guī)劃新教材中等職業(yè)教育課程改革國家規(guī)劃新教材Period 1說課人：朱秀軍說課人：朱秀軍1教材分析教材分析教學目標教學目標說說 課課 流流 程程學情分析學情分析教學重、難點教學重、難點教法、學法教法、學法教學過程教學過程教學反思教學反思2本節(jié)課的教學內(nèi)容是高等教育出版社出版的英語基礎模塊3（第二版）第四單元中的第一課時，本節(jié)課要求學生學習掌握顧客投訴時的詞匯、句型以及投訴時描述的問題和對問題的處理方式，主要培養(yǎng)就某件事進行投訴和處理投訴的口語表達能力。3學情分析學情分析本課的教學對象是14級農(nóng)藝班的學生，共51人,其中男生44人,女生僅7人,男女生比例嚴重失調，對于英語

2、的學習積極性不高，且學生基礎比較薄弱，有厭學情緒，甚至有疑慮和抵觸的心理。這就要求老師耐心指導,設法創(chuàng)設情境,以培養(yǎng)學生的學習興趣，從而提高學習效率。4知識目標知識目標能力目標能力目標情感目標情感目標1.學習并掌握詞匯complaint, replace,refund,under 2.學會使用“.doesnt work”，wrong with.”,“Ill have to have .replaced.”等描述問題并尋求解決辦法。初步了解并掌握顧客投訴時描述的問題和對問題的處理方式。學習初步的服務意識，能夠以較專業(yè)的方法對待顧客投訴。be disappointed at,repair and

3、so on.“there is something guarantee,5教教學學重重點點教教學學難難點點1.顧客投訴所涉及的詞匯和句型。2.顧客投訴時描述的問題和對問題的處理辦法。培養(yǎng)就某件事進行投訴和處理投訴的口語表達能力。6創(chuàng)設學習氛圍創(chuàng)設學習氛圍激發(fā)學習欲望激發(fā)學習欲望增強學習興趣增強學習興趣任務設置法任務設置法小組合作法小組合作法情境教學法情境教學法創(chuàng)設問題情境創(chuàng)設問題情境培養(yǎng)問題意識培養(yǎng)問題意識促進思維發(fā)展促進思維發(fā)展組織探究活動組織探究活動提高實踐能力提高實踐能力培養(yǎng)創(chuàng)新精神培養(yǎng)創(chuàng)新精神堅持以“教師為主導，學生為主體， 任務為基礎”的教學策略。理論依據(jù)：理論依據(jù)：7合作探究合作探

4、究自主學習自主學習網(wǎng)絡查詢網(wǎng)絡查詢課前預習課前預習歸納整理歸納整理8課后作業(yè)課后作業(yè)91.利用網(wǎng)絡查資料，初步了解在商場客戶與商家產(chǎn)生糾紛的有聲文件或圖文資料。2. 預習課文，試讀對話，初步了解文章大意。3.讓學生指出自己在預習課文時遇到的問題。學生課前準備（詳見附表:學生預習方案）10Lead-in(Lead-in(創(chuàng)設情境，引入新課）創(chuàng)設情境，引入新課）Look at the video,just guess whats wrong with them.11Look and match. Look and match. a. It is broken.b. It is the wrong

5、size.c. It is stained.d. Some components are missing.12 when people get the wrong goods. when there is some quality problem. when people are not satisfied with the service. when the clerk is not polite. when the goods are damaged. when the goods are delayed. when there is sth wrong with the goods. .

6、 13Staff: Good morning! How can I help you, sir? Tim: Ill have to have my cell phone replaced. I bought this cell phone in your shop but there seems to be some problem with the battery.Staff: Whats the problem? Tim: The power of the cell phone cannot last for a whole day.Staff: Are you sure you have

7、 made a full charge for your cell phone? Tim: Yes.Staff: When did you buy this cell phone? Tim: I bought it three days ago and its still under guarantee. Im very disappointed at its quality.Staff: Im so sorry for the inconvenience we have caused you. Would you please show me your receipt so that I c

8、an take down some details? Tim: OK. Here you are.Staff: Well get this cell phone exchanged for you in no time. Tim: Thank you.Listen, read and underline. 14Read and complete.再再讀對話，回答問題讀對話，回答問題 1.Why does Tim go to the shop? 2.Whats wrong with the cell phone? 3.When does Tim buy it? 4.How does Tim li

9、ke the cell phone? 5.Will the staff give Tim a refund or a replacement?1. I bought this cell phone in your shop but there seems to be some problem with the battery. 2.The power of the cell phone cannot last for a whole day. 3.I bought it and its still under guarantee. 4.Im very disappointed at . 5.W

10、ell get this cell phone exchanged for you in no time.Guide and complete. (教師教師引導引導，學生思考，學生思考)15Sentences training :Sentences training :(1)I bought 這部手表這部手表in your shop but it doesnt work very well. (2) This computer 有問題有問題 and when I 玩游戲玩游戲yesterday ,I found it 總是死機總是死機 .(3) I bought it 兩個月前兩個月前 and

11、 its 仍在保質期內(nèi)仍在保質期內(nèi).(4) Im very disappointed at 你們的售后服務你們的售后服務 .(5) Id rather 換一雙鞋子換一雙鞋子 ,please .16Look and talk. 兩人一組，根據(jù)下面的圖片，用所給句型對話。A: Ill have to have this _.B: What is the problem?A: I bought this in your shop but _.B: _. 17Read and complete.Read and complete.Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:

12、Tim:Clerk:Tim:Good morning! How can I help you, sir?Ill have to have this TV _ .Whats the problem?I bought this TV in your shop but there is _ _ with it.When did you buy it?I bought it one week ago. Im very _ at its quality(質量).Im sorry. Would you like a _ ?No, I want to have this TV_.No problem, si

13、r. Well get it exchanged for you in no time(馬上).Thank you.replaceddisappointedrefundreplacedsomething wrong18Read and complete.Read and complete.Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Good morning! How can I help you, sir?Ill have to have_ _ _.Whats the problem?I bought this T-shirt in yo

14、ur shop but _ _ _ _ _ size .When did you buy it?I bought it one week ago. Im very _ at its quality.Im sorry. Would you like a _ ?No, I want to _ _ _ .No problem, sir. Well get it exchanged for you in no time.Thank you.disappointedrefundthe T-shirt replacedit is of the wronghave it replaced19Look bac

15、k20Summary（課堂小結）（課堂小結）1)Key wordsexpressions: battery,replace,damage,inconvenience,receipt,quality,refund,exchange,havereplaced,be under guarantee,be disappointed at and so on.2)Sentence patterns:a. doesnt work and when I yesterday ,I found b. I bought it and its still under guarantee.c. Im very disappointed at .d. Id rather have replaced / get a refund.21Homework1.Last week you bought a new watch from the super-market .But now you find it doesnt work well . So you go to the supermarket to ask for a refund .Make a dialogue with your parter using what we have learnt in this period.2.Finish