中國(guó)軟件服務(wù)外包人才需求與培養(yǎng)狀況調(diào)研報(bào)告

1、otaleducation information systems1deotea chi ng system of modermanagementsystems and mea suresestablisecuritya ssessment is i ncl ude din thea nnmanagementsystem;developedhascomputerand thenetworkofd part -time workfor ceeducati on information,the protecti on ofthe digitalcam pus construction andsus

2、tainabledevel opment. SixBureauattaches greatim porta ncet oinformationtechnologysecurity,i nformsecuritybudgettoensure i nformation securityof investment.ByXX,e ducation information andequipment Centre XX network networksecurityand i nformation security.A ccordingto t heinformationtI _ _ _一. |_ _ _

3、 一 _.I _ I11,1._.| . |_ _ _ _| 一 _ _一I_一一. . 一 L-Governme nt,resource li brary, test database, mailserviXXEducation City domain netw. .- nted li nks thetwoheld sy stem,signe d ha snetw orkse curity responsi bility;we bsite of informatiorkoftopic caplatforms.At present,the city'ssede sign, relie

4、son Cisco-books,pa ny thought Shu aid-I . I .L1_1a nyouguaschool studentston management personnel i sresponsibl eforconfidentiauation ofschool (units), requirement |_ogysupport, from2009一 I 1 - - -lmanagement, passwordmanagement,s theschool(units) accordi-I . . L IL I on compu

5、terenjoysindepenformation technologysecurity,eechnol ogysecurity requirements,isofnotification(chuantaught letter(201 3) 18th,)requirements,Icity6 atea chi ng points im plementation teachingpoints digital educati on re sour ces ful lcoverproject,ccorda nce with the unifie d arrangementofthewhole pro

6、vince,respon sibleforuniver sity education digitalresources covering proje ct manageme ntand im plementation.Accorhroug h the classroom (primary andsebegan, a ccordi ng to hig hstandards,and 一一. II - -ngto information sedentright,ntrust XX City Centerforessued a document reducationalinformationand e

7、 quires schools (units) implemecombine d I city specific situati on, devel ope d issued has XXCitydingto provi nces arra ngements, ICenter hasarrang ements Gonggog sanars,ang owcondary);36 ofthe campus network.high ofworkthought,aI_ I-heestaurity gradeprotecti on andmanpower planningLJ . - I . I . 一

8、bout poliBureau on tea chi ng points digitalresources fullcoverl ishment ofanadvaproject,and poince d,practicacyand standard, - - ssword ofthe computerforitsprnts ste p implementatiof implemeorganizati on carried outinformationse -I. .1 - .一 - 一a lGigabite ducationalmetropolitaqui pmentdedicatedtot

9、hew ork. Netw orksecurity l eading group was set u p, chairedbyt he Educati on BureauChief,hea d, forXXe ducationnt,defi ned theinformationsecurity guideline s,specifi cworkpra ctice s,proce dures,a ndre quireme nts.Clear industryinformation- - -一.- " I - > L ,一 ,L, I . L . I - .' .L . I

10、 oprietar y,andreleaseon, using schoolearthquakeHou reprogramme, Estanarea network,tblished XX,fullcoverage ofofprovisi ons ispr ohi bited,suchacuritygrade prote ction securitymanagementsy一.一 一constructionhe city'sschoolsofopportunities,again plaI L . 一. -have access to edigitalresource s inm od

11、ersleaks,inve stigated for responsibility.Astem cccording tMetro -networkand informati on security emergencyresponse leasecurityincide nts (acci dent s) to detect, re portanddi sposal.I.- - .- -.I 1_1. I . _ .L -. Idership. Dprocesses.Accor dI _ I - Io whois in charge ofwho' s in charge,w ho is

12、runninga nd whois responsi blefor,w ho uses principle s ofwhois i nchargeofmanagementschoolea netw orkand informati on securityemergencyresponse coorblished has network se curitymanagementsystem;theschool(units) accordinati on, command. T heteam assistlea der anddeputyleade r,responsi ble for networ

13、k XX netw orkse curitya ndinformation. eam. Informationsecuritywork Conference heldeachsemester,a nd deploymentofi nformation securityofdocuments i ssued ona reg ular basis. Informationdingtot his units a ctual, esta blished has unitspersonnelma nagement,i nformationsy stem room management,andequipm

14、ent management,a nd medi a manageme nt,and network security construction management, andshi ppe d dime nsi onmanageme nt, andservi ce outsourcinni ng eleme ntaryand mi - ducationalmetropolitanareddle schools cam pus一.-I . I _Iuctionaa nd gradeevalryan me sc ooscam pus newora na netw ork,school s hav

15、e computernetworks,network a nd e ducation city domain -. - .一.一uation,impleme-L -ntation gra deprote.I n distanceeducati ontea chi ng pr oject leadi nggroup, XX,chaired tclosedhe Secretaryforeducati-cir cuittelevi sion netwnetwork,a nd l ocalbroadcasti- I - -ork, broadcastork) for classifie dsecuri

16、ty prote ction levels,withoutthird-level i nformation systems.hichwerenot classified securityXX educationalmetropolitan area.I 一一.一. -一quireme nts,makesinformatio-L .-high quality planningI. I - I .hiteboards,multimediaJ _ _ctionsystem ofthereng network companycooperation, usiI I. .1_ _Inetworks int

17、othe cl assrooms,realng broadcansystem sL ize the triple play.stTV network,will.一一Schools sharephysi calfiberlayingt-1.1 I- 一Internetbaoeach school,to minim-.-.-III- - -160 million Yuaum ofcost an,accorII- I -ndwi dth, canme etthe needs of teachingto schools, hundrenetwork realizesWat,electronicwt h

18、e standard,nZhaokuatothe targe.II. II- Lnding totchieve dhasphysicalfiberschoolschool pass; Ea.Ill- - I . .1 一 - 一 Ioftheschoolofficea nd ata nytime.Accordich schoolngto Ministryconstructionstanceeducatiofeducation ostandards of campus netwonfull starteon digital resources coveringd impleme ntation

19、teaorkand netw orkaccessto all rprojectwchi ng point s digitaleooms;一.-ducationresourcedsof megabytes. _ I 一ofbroaXXeducati on metropolita一.-一 - .1.1dbandto t hetable,'wire '(ie:- - . -sfull coverprn area netwWeb,vi deo, aI -udi o)toje ct of notification(taughttechniorkce ntermachi ne roomeq

20、uipmeI II .I .1 一 calletter(2012) 74tnt inthe Mi nistryofeducation standardization ma. _ I . I .一一h,)and XX Pr ov ince Departmentofeducation onclassrooms,remoteinteractivevin education issueandXXfullcoverage project group lea dershipame ntin educati on, facilities a ndtr ntuncutmi boenrmisa6n5a6g9em

21、ofetheonptenmasnpaucale,PtahreticoonfstteruacthieornmaI _ .1LJ|_ - - ,zeoifmXplXetmitle一 >,I,LI . _* . L .-. 一- II J L . I L - II- -. 一 ern tehis一I. - II 1II 一 .n ofassessme ntinformation w ork morethan to cutw eight 10.Throug h thism ode ofclassification trai ning,information tePracticeisa regul

22、ar roomsupervisi on,e ducation informati on steerichnology application ca pability trainingoftea chers i n our cityreached100.principalsofeducation information into performanceassessme ntand schoollevel monit oringa ndeval uation,to develop ascientific, operationaleducation information ste ering a s

23、ses sment methods,trackingmanagementofeducation information a nd appli cations. ByMar ch 2016,100 oftheteachers,Iparticipated in a nationale ducationaltechnologytraining for primaryand secondaryschool teachers,the teachers havemadetocut 80 primar yand middleschool teachers'educationaltechnologyy

24、,teachertraininga nd net work management personnel fromtheCounty,within theschoolbacktoschooltrainingonce training i scomplete.中國(guó)軟件服務(wù)外包人才需求與培養(yǎng)狀況調(diào)研報(bào)告目錄第一章 軟件服務(wù)外包行業(yè)綜述. 1一、基本定義. 1二、軟件服務(wù)外包行業(yè)綜述. 2三、軟件服務(wù)外包行業(yè)發(fā)展趨勢(shì). 5四、中國(guó)軟件服務(wù)外包模式的轉(zhuǎn)變. 6第二章 軟件服務(wù)外包行業(yè)人才的特征. 8一、人才結(jié)構(gòu)的“金字塔”特征 . 8二、知識(shí)儲(chǔ)備的復(fù)合性特征.9三、職業(yè)技能的實(shí)踐性特征.10四、溝通與交流

25、能力的國(guó)際化特征. 10五、個(gè)人素養(yǎng)的職業(yè)化特征.11第三章 中國(guó)軟件服務(wù)外包人才培養(yǎng)存在的問(wèn)題和成因. 13一、辦學(xué)目標(biāo)、專業(yè)設(shè)置的弊端. 14二、 “雙師型”教師培養(yǎng)機(jī)制尚不健全 . 16三、各類實(shí)訓(xùn)模式均有明顯不足.16第四章 解決中國(guó)軟件服務(wù)外包人才培養(yǎng)問(wèn)題的建議. 19一、面向市場(chǎng)調(diào)整高職專業(yè)設(shè)置.19二、優(yōu)化高職院校評(píng)價(jià)管理體系.20三、財(cái)稅結(jié)合推動(dòng)校企合作. 22第一章 軟件服務(wù)外包行業(yè)綜述一、基本定義軟件服務(wù)外包(Software Outsourcing )是指軟件開(kāi)發(fā)商(簡(jiǎn)稱"發(fā)包方”)將原本由企業(yè)自身提供的基礎(chǔ)性的、非核心的IT 業(yè)務(wù)和基于IT 的業(yè)務(wù)流程外包給其

26、他專業(yè)的軟件服務(wù)提供商(簡(jiǎn)稱“接包方”)來(lái)完成的經(jīng)濟(jì)活動(dòng)。其目的在于將有限的資源專注于提升其核心競(jìng)爭(zhēng)力， 利用外部人力資本相對(duì)較低的優(yōu)勢(shì)來(lái)完成原來(lái)由企業(yè)內(nèi)部完成的工作，從而降低成本、提高效率、優(yōu)化企業(yè)核心競(jìng)爭(zhēng)力。軟件外包業(yè)務(wù)按照業(yè)務(wù)層級(jí)由低到高，主要可以分為ITO、 BPO 和 KPO 三種外包形式。其中， ITO( Information Technology Outsourcing )提供信息技術(shù)外包服務(wù)，內(nèi)容包括信息技術(shù)的基礎(chǔ)設(shè)施和管理咨詢、信息系統(tǒng)的設(shè)計(jì)和運(yùn)維、測(cè)試評(píng)估、軟件的開(kāi)發(fā)與運(yùn)營(yíng)、容災(zāi)服務(wù)、電子商務(wù)管理、數(shù)字內(nèi)容加工處理等在內(nèi)的業(yè)務(wù)；BPO( Business Process

27、Outsourcing)則提供基于信息技術(shù)的流程外包服務(wù)，包括業(yè)務(wù)流程經(jīng)拆分后的數(shù)據(jù)信息采集、集成、 分析業(yè)務(wù)，還包括企業(yè)內(nèi)部管理服務(wù)等；而KPO( Knowledge Process Outsourcing )則是服務(wù)外包的高端形態(tài)，主要提供技術(shù)密集的、以知識(shí)勞動(dòng)為主的行業(yè)知識(shí)流程外包，包括專業(yè)策劃、培訓(xùn)、調(diào)研，企業(yè)文化建設(shè)和人力資源規(guī)劃等。ITO、 BPO 和 KPO 是目前軟務(wù)外包的三種主要模式，可以為用戶提供無(wú)縫聯(lián)合服務(wù)，在為客戶提供全面解決方案的同時(shí)，也逐步提升了自身的核心競(jìng)爭(zhēng)力。由目前的發(fā)展趨勢(shì)可以看出，外包不再僅僅是簡(jiǎn)單的降低勞動(dòng)成本的一種手段，而是優(yōu)化組織結(jié)構(gòu)和工作流程，提高企

28、業(yè)的靈活、應(yīng)變能力的一條捷徑。雖然在我國(guó)的軟件外包服務(wù)中 ITO 和 BPO 占據(jù)著主要的業(yè)務(wù)份額，利潤(rùn)的高端占有模式KPO 大部分掌握在國(guó)外軟mprove,seforall equi pmentin tcuritypr evention capacity obvi ously e nhanced,securityhiddehe rooma reg ulardust,replace theold la bel.Regularly host serverdailyw ork,to publi cizerelate dknowledg eand information ses, netw orks

29、witches, corerouting ,firewalls,har dwaremainte nance,such aseftohregeo-loedsatrenli nglitsepagrocuentdhestwatoirk ofneinvesrtyalolanteio.n png up thea bilitytosolveprcurity considerations.oblems,and fee dbacktosuperiors in writing departmentEnhanced gl obal aw arene ssofnetw orkand information sequ

30、i pmentfailure,curit y,and strive toashoul d be pr ocessedin atimely mannerin orchieve netw orkeveryone knows seckofinvestmetr ntuncutmiri ng,steprincipals ofeducati oninformationi ncurity monitoring informationand equipmedertoe nsur esafe andrel iable operati on ofthe system.Intin educati on, facil

31、ities am obenrmisa6n5a6g9emofetheonptenmasnpaucale,Ptahreticurity a ndvir us before theguard,toimprnd equi pmentforfurthernt.By t he ap propr iatetechni calstaff,XXupdates,educatiovenetw orkand informationseXX cityinformationand equipmenetwork e ngine room maintecularly witcity's thotraelgsatrdt

32、ouidentssta1ll8a.t3i1ontop(rjeunion developmcurity,ensure that tent isstilluneve n, nepa ngho istudensdig to" poitntwas estaheXXeducatiw education conceptsnancestaffonsite managementablishedwit hinthe Centre,educationalmetropolitan arend mai ntena nceon aregularba sis,sche dule dviewi ng of net

33、w orks,systems,databaonsystem networka nd information synee d tobefurt her enhancedtosome extestemsecurity. Trackia netw orkce nter machi ne roomXX.Serversang reportingsystem rent and re stricting t hedevel opme ntofcity educaticoonfstteruacthioernmaquires allparties tnddatast oresand applicati onst

34、o set upino strengthen collaboration,w orkcloselywitXX Citymetropolitan areah emergency safetyplannetwork center machine room.develope dXXeducati onmetropolita一. - 一 -Wi ndowsServer2003,winareanetwndowsSe rver2008,windowsServer2012, Liprovince e ducation demonstrationcountieork,regularly carryouteme

35、rgency drills,andcarrie一一 -L J I LL -sasa driv ngforce,further increaseinput iiomnodernofeadudcivaitsiionofaclaonput ined outspe cial fundsevducation,efforts toprom>,I,LI . _year toprotect the securityofinformation.Annualfpaclaonal te scsh,naotleaogcyhteraicher ansoseneclaotethel ong wi ng,and Li

36、 Wanfu, a2-3professi onaltrai ning for network managnd Michael Jenki ns, a ndChe nJian,a nd Songand xiaochuanyun,7ers int hecit y,forming technologywitbitcomrade particih a strong professi_ .I - L I . .Ipate in province back boneface-tcpr oducts,i ncl udi ng the use of360 aonaland technicalteam,scho

37、ol netwnd ki ngsoft Internet seork managers on commonnetwcuritysoftware.orkfailures aXXeducati on metropolitand beca pabl eofsolvingse curityin area networkused by t he serverforHPs meetings,a nalysi.II 一 . L I . Ichi ng points schoolmanagementsystems and mea suresestablisecuritya ssessment is i ncl

38、 ude din thea nnmanagementsystem;developedhascomputerand thenetworkofd part -time workfor ceeducati on information,the protecti on ofthe digitalcam pus construction andsustainabledevel opment. SixBureauattaches greatim porta ncet oinformationtechnologysecurity,i nfosecuritybudgettoensure i nformatio

39、n securityof investment.ByXX,e ducation information andequipment Centre XX network networksecurityand i nformation security.A ccordingto t heinformationtI _ _ _一. |_ _ _ 一 _.I _ I11,1._.| . |_ _ _ _| 一 _ _一I_一 . _ _.L - L. equipmentin t-I.he classroom.equpmen necassroomsetup a Chinese teachereducati

40、With Intelcompa- -一 -一necompa nyonn cloud platform, impleme-Governme nt,resource li brary, test database, mailservi- Lny on XXEducation City domain netw nted li nks thetwoheld sy stem,signe d ha snetw orkse curity responsi bility;we bsite of informatiorkoftopic caces, such ase- platforms.At present,

41、the city'ssede sign, relie son Ciscoprimaryand mid-books,pa ny thought Shu aid I . I 1-1compa nyouguacuan pdle school studentst ocomputeron management personnel i sresponsibl eforconfidentiaNo for gradeprotecti ongradi ng record a nd eval uation ofschool (units), requireme

42、nt .-L - I - . _I .I . .1 |_chuan proje ctstafffree provides3198,vitalitythanhas threeyear s technol ogysupport, from2009 L一 1.1I一 一一 I I _ 一 10:1;809 equipmesofnotification(chuantaught letter(2013)18th,)requirements,Icity6 atea chi ng points im plementation teachingpoints digital educati on re sour

43、 ces ful lcoverproject,ccorda nce with the unifie d arrangementofthewhole province,responsibleforuniversity education digitalresources covering proje ct manageme ntand im plementation.Accorlmanagement, passwordmanagement,s theschool(units) accordi-I . . L IL I on compntclassest hroug h the classroom

44、 (primary andsebegan, a ccordi ng to hig hstandards,and 一一 . II - -ngto inforhighp uterenjoys indepenformation segog sanars,ang ocondary) ;36 ofthe campus networknformation technologysecurity,eechnol ogysecurity requirements,iendent right,ntrust XX City Centerforessued a document reofworkthought,a-.

45、 I_ I-combine d I city specific situati on, devel ope d issued has XXCity Burea u on tea chi ng points dingto provi nces arra ngements, ICenter hasarrang ements Gongheestacurity gradeprotectissword oftheducationalinformationand e quires schools (units) implemecomputerforitsprqui pmentdedicatedtot he

46、w ork. Netw orksecurity l eading group was set up, chairedbyt he Educati onBurea uChief,hea d, forXXe ducationnt,defi ned theinformationsecurity guideline s,specifi cworkpra ctice s,proce dures,a ndre quirem nts.Clear industryinformation- - -一.- " I - > L ,一 ,L, I . L . I - . I oprietar y,an

47、dreleaseofprovisi ons ispr ohi bited,suchandmanpower planningLJ . - I . I . 一digitalresources fullcover prl ishment ofanadvaojectof implementation programme, Established XX,fullcoverage ofcuritygrade prote ction securitymanagementsy一.一 一constructionhe city'sschoolsofopportunities,again plaI L .

48、一. -have access to edigitalresource s inm odersleaks,inve stigated for responsibility.Astem cccording to whois in charge ofwho' s in charge,w ho is runninga nd whois responsiMetro -networkand informati on security emergencyresponse leasecurityincide nts (acci dent s) to detect, re portanddi spos

49、al.I.- - .- -.I 1_1. I . _ .L -. Idership. Dprocesses.Accor dI _ I - Inni ng eleme ntaryand mi - ducationalmetropolitanareddle schools cam pus一.-I . I _Iuctionaa nd gradeevalryan me sc ooscam pus newora na netw ork,school s have computernetworks,network a nd e ducation city domain -. - .一.一uation,im

50、pleme-L -ntation gra deprote.I n distan ce educati ontea chi ng pr oject leadi nggroup, XX,chaired tclosedhe Secretaryforeducati-cir cuittelevi sion netwnetwork,a nd l ocalbroadcasti- I - -on.E stablished,digitalreork, broadcastsourcesidinati on, command. T heteam assistlea der anddeputyleade r,resp

51、onsi ble for network XX netw orkse curitya ndinformation. eam. Informationsecuritywork Conference heldeachsemester,a nd depl oymentofi nformation securityofdocuments i ssued ona reg ular basis. Informationdingtot his u nits a ctual, esta blished has unitspersonnelma nagement,i nformationsy stem room

52、 management,andequipment management,a nd medi a manageme nt,and network security construction management, andshi ppe d dime nsi onmanageme nt, andservi ce outsourciea netw orkand informati on securityemergencyresponse coorblished has network se curitymanagementsystem;theschool(units) accorork) for c

53、lassifie dsecurity prote ction levels,withoutthiroschools. XX city schools (units)totalsite 20, 19ofwhichwerenot classified securitycurit y,assurance responsiherole sand responsibilnformation systems.ies ofinformation sed-level ibilitiests (units)definedtblefor,w ho uses principle s ofwhois i nchargeofmanagementschoolXX educationalmetropolitan area.I 一一.一. -一high quality planningI. I - I .ctionsystem oftherequiremeng network companycooperation, usiI I. .1_ _Inetworks intotn modernhe cl assrooms,realdista ncee ducation teachingng broadcaize the triple play.stTV netw