航空客運(yùn)英語基礎(chǔ)知識(shí)

1、航空客運(yùn)英語基礎(chǔ)知識(shí)2013.12一、單 詞vE-Ticket 電子客票vName of passenger 旅客姓名vRoute 航線，航路vDirect flight/Non-stop flight 直達(dá)航班vScheduled Flights/Regular flight 定期航班，定期飛行vNon- Scheduled Flights 不定期航班 vF-First class 頭等艙vC- Business class 普通艙vE-Economy class 經(jīng)濟(jì)艙vCancellation 取消vConfirmation 座位再證實(shí)vOrigination 始發(fā)地vDestinati

2、on 目的地vTimetable 時(shí)刻表vFare 票價(jià)vCAAC Development Fund 民航發(fā)展基金(機(jī)場費(fèi))vFuel Surcharge 燃油附加費(fèi)vOther Tax 其它稅費(fèi)vArrive 到達(dá)vDepart 離開vDeparture time 起飛時(shí)間vArrival time 到達(dá)時(shí)間vExpected time of departure 預(yù)計(jì)起飛時(shí)間vExpected time of arrival 預(yù)計(jì)到達(dá)時(shí)間vUnaccompanied child (UM) 無人陪伴兒童 vThe elderly 老年人vLuggage 行李vTransfer counter

3、中轉(zhuǎn)柜臺(tái)vDomestic 國內(nèi)的vInternational 國際的vBoarding pass 登機(jī)牌vIncoming 進(jìn)港vOutgoing 出港vPassport 護(hù)照vThe free baggage allowance 免費(fèi)行李額vOne-way ticket 單程票vReturn/round-trip ticket 來回程票vOne-way fare 單程票價(jià)vDelay 延誤vNo-show 誤機(jī)vCancellation 取消vA valid passport 有效護(hù)照vStandby 候補(bǔ)vMeans of payment 支付方式 vCash 現(xiàn)金vCheck 支票vC

4、ancellation charges 退款手續(xù)費(fèi)vRefund 退款vTransfer 經(jīng)停vStopover 中途分程vTo request special arrangements 請求特殊安排vTo request a reservation 申請訂座vHeres your change. 找您錢。vThe fare come to 票價(jià)總計(jì)vMoney add up to 錢總共二、句 子vGood morning sir! Can I help you? vGood morning sir！What can I do for you？v 先生，早上好，需要幫忙嗎？vWould yo

5、u like buy a ticket now? v 您想現(xiàn)在購票嗎？vWe have flights from Huangshan to Guangzhou everyday.v 我們每天都有黃山去廣州的航班vIts 30 minutes ride from here to the airport.v 從這兒到機(jī)場要乘30分鐘的汽車。vOne moment please.(Just a second . ) v 請稍等。vIll find out whats available. v我查一下有哪些航班。vHeres your ticket, sir. Its all in order. v先

6、生，這是您的機(jī)票。全部辦妥了。vWould you please fill out this form with your name and telephone number? v請?jiān)谶@張表上填上您的名字和電話號(hào)碼，好嗎？vHe should pay 20 percent if the refund is requested within 24 hours but before 2 hours ahead of flight departure.v如果在起飛前2小時(shí)至24小時(shí)之內(nèi)申請退票，旅客應(yīng)支付（原票價(jià)）20%的退票費(fèi)。三、短 文v（一） 電話訂座 A for Agent /P for P

7、assengervA: Hello, this is the HuangShan Airport Booking Office. Can I help you? v您好，這里是黃山機(jī)場售票處，請問有什么可以幫您。vP: Yes, Id like to make a reservation on your Flight CA1552, departing for Beijing next Friday, the sixth Dec. v我想訂個(gè)機(jī)位，下周五12月6日去北京的CA1552航班。vA: One moment, please. Ill check Im sorry, sir, the

8、flight you want to take is fully booked, but we still have room on Flight MU5171.v請稍等，我查下。很抱歉，先生，您要乘坐的航班現(xiàn)在已經(jīng)沒票了，但是MU5171 現(xiàn)在還有機(jī)位。vP: Well, I think Ill take the flight as you recommended.v好的，就訂你推薦的這個(gè)航班。vA: Fine. May I have your name, please?v好的，請告訴我您的姓名。vP: David Oliverv大衛(wèi)。奧利弗vA: Well, Mr. Oliver, wil

9、l you be travelling first class or economy class ?v請問奧利弗先生，您是要乘坐頭等艙還是經(jīng)濟(jì)艙？vP: Economy, please.v經(jīng)濟(jì)艙。vA: Will this be a single ticket?v請問只買去程嗎？vP: Yes.v是的。vA: Would you please tell me your phone number?v請告訴我您的手機(jī)號(hào)。vP:A: Now Mr. Oliver, your reservation is now confirmed on Flight MU5171, eco

10、nomy class. Please come to pick up your ticket before next Monday.v奧利弗先生，您的座位訂好了，MU5171航班，經(jīng)濟(jì)艙，請您在下星期一前來出票。vP: OK, good-bye.好的，再見。vA: Thank you for your reservation and enjoy your trip.v感謝您的訂座，祝您旅途愉快。v(二二) Tickting 出票出票vP: Id like to buy a ticket to ShangHai for Jan 1st.Do you have a direct flight?v我

11、想買一張1月1日去上海的機(jī)票。你們有直達(dá)航班嗎?vA: Yes, we do .Thats Flight FM9266. It leaves HuangShan at 10:50 p.m. and arrives in ShangHai at 11:50 a.m. Do you want a round-trip ticket or a one-way ticket?v有的，F(xiàn)M 9266航班，晚上10點(diǎn)22分由黃山起飛，晚上11：50抵達(dá)上海。您是要買來回程的還是單程的機(jī)票？vP: One-way please , and I want to go economy class 。v 請出一張

12、單程的，我要經(jīng)濟(jì)艙。vA: OK. Please fill out this form with your name and telephone number.v好的，請?jiān)谶@份購票單上填寫您的姓名和電話號(hào)碼。vP: OK! This is the completed form.v好的。這是填好的購票單。 A: May I have your passport?v 請把您的護(hù)照給我好嗎vP: Here you are。v 給你。vA: Well, Ill issue the ticket for you right now, please wait a moment!v 我立刻為您開票，請稍等！

13、vA: Mr. White, the ticket is OK and the one-way economy class fare from Huangshan to Shanghai comes to CNY 700. Would you please pay me cash? (Do you wish to pay in cash or by travelers check?)v懷特先生,票開好了。黃山至上海的單程經(jīng)濟(jì)艙票價(jià)是700元人民幣。請付給我現(xiàn)金好嗎？（請問您是現(xiàn)金支付還是信用卡支付？）vP: OK！Heres CNY 700. (Cash. Heres CNY 700.)v好的，這里是700元人民幣。（現(xiàn)金支付，這里是700元人民幣。）vA: Heres your passport and your ticket-Flight FM9266, Huangshan to Shanghai Jan 1st. Your flight leaves a