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1、人力資源管理:(Human Resource Management ,HRM)人力資源經(jīng)理:( human resource manager)高級(jí)管理人員:(executive) / igzekjutiv職業(yè):(profession) 道德標(biāo)準(zhǔn):(ethics) 操作工:(operative employees)專家:(specialist)人力資源認(rèn)證協(xié)會(huì):(the Human Resource Certification Institute, HRCI)二、外部環(huán)境:(external environment)內(nèi)部環(huán)境:(internal environment)政策:(policy)企業(yè)

2、文化:(corporate culture)目標(biāo):(mission)股東:(shareholders)非正式組織:(informal organization)跨國公司:(multinational corporation, MNC)管理多樣性:(managing diversity)三、工作:(job)職位:(posting)工作分析:(job analysis)工作說明:(job description)工作規(guī)范:(job specification)工作分析計(jì)劃表:(job analysis schedule, JAS)職位分析問卷調(diào)查法:(Management Position Des

3、cription Questionnaire, MPDQ)行政秘書:(executive secretary)地區(qū)服務(wù)經(jīng)理助理:(assistant district service manager)四、人力資源計(jì)劃:(Human Resource Planning, HRP)戰(zhàn)略規(guī)劃:(strategic planning)長期趨勢(shì):(long term trend)要求預(yù)測(cè):(requirement forecast)供給預(yù)測(cè):(availability forecast)管理人力儲(chǔ)備:(management inventory)裁減:(downsizing)人力資源信息系統(tǒng):(Human

4、 Resource Information System, HRIS)五、招聘:(recruitment)員工申請(qǐng)表:(employee requisition)招聘方法:(recruitment methods)內(nèi)部提升:(Promotion From Within ,PFW)工作公告:(job posting)廣告:(advertising)職業(yè)介紹所:(employment agency)特殊事件:(special events)實(shí)習(xí):(internship)1 / 7六、選擇:(selection)選擇率:(selection rate)簡歷:(resume)標(biāo)準(zhǔn)化:(standard

5、ization)有效性:(validity)客觀性:(objectivity)規(guī)范:(norm)錄用分?jǐn)?shù)線:(cutoff score) 準(zhǔn)確度:(aiming)業(yè)務(wù)知識(shí)測(cè)試:(job knowledge tests)求職面試:(employment interview)非結(jié)構(gòu)化面試:(unstructured interview)結(jié)構(gòu)化面試:(structured interview)小組面試:(group interview)職業(yè)興趣測(cè)試:(vocational interest tests)會(huì)議型面試:(board interview)七、組織變化與人力資源開發(fā)人力資源開發(fā):(Human

6、 Resource Development, HRD)培訓(xùn):(training)開發(fā):(development)定位:(orientation)訓(xùn)練:(coaching)輔導(dǎo):(mentoring)經(jīng)營管理策略:(business games)案例研究:(case study)會(huì)議方法:(conference method)角色扮演:(role playing)工作輪換:(job rotating)在職培訓(xùn):(on-the-job training ,OJT)媒介:(media)八、企業(yè)文化與組織發(fā)展企業(yè)文化:(corporate culture)組織發(fā)展:(organization deve

7、lopment, OD)調(diào)查反饋:(survey feedback)質(zhì)量圈:(quality circles)目標(biāo)管理:(management by objective, MBO)全面質(zhì)量管理:(Total Quality Management, TQM)團(tuán)隊(duì)建設(shè):(team building)九、職業(yè)計(jì)劃與發(fā)展職業(yè):(career)職業(yè)計(jì)劃:(career planning)職業(yè)道路:(career path)職業(yè)發(fā)展:(career development)自我評(píng)價(jià):(self-assessment)職業(yè)動(dòng)機(jī):(career anchors)十、績效評(píng)價(jià)績效評(píng)價(jià):(Performance

8、Appraisal, PA)小組評(píng)價(jià):(group appraisal)業(yè)績?cè)u(píng)定表:(rating scales method)關(guān)鍵事件法:(critical incident method)排列法:(ranking method)平行比較法:(paired comparison)硬性分布法:(forced distribution method)暈圈錯(cuò)誤:(halo error)寬松:(leniency)嚴(yán)格:(strictness)3600反饋:(360-degree feedback)敘述法:(essay method)集中趨勢(shì):(central tendency)十一、報(bào)酬與福利報(bào)酬:

9、(compensation)直接經(jīng)濟(jì)報(bào)酬:(direct financial compensation)間接經(jīng)濟(jì)報(bào)酬:(indirect financial compensation)非經(jīng)濟(jì)報(bào)酬:(no financial compensation)公平:(equity)外部公平:(external equity)內(nèi)部公平:(internal equity)員工公平:(employee equity)小組公平:(team equity)工資水平領(lǐng)先者:(pay leaders)現(xiàn)行工資率:(going rate)工資水平居后者:(pay followers)勞動(dòng)力市場(chǎng):(labor marke

10、t)工作評(píng)價(jià):(job evaluation)排列法:(ranking method)分類法:(classification method)因素比較法:(factor comparison method)評(píng)分法:(point method)海氏指示圖表個(gè)人能力分析法:(Hay Guide Chart-profile Method)工作定價(jià):(job pricing)工資等級(jí):(pay grade)工資曲線:(wage curve)工資幅度:(pay range)十二、福利和其它報(bào)酬問題福利(間接經(jīng)濟(jì)補(bǔ)償)員工股權(quán)計(jì)劃:(employee stock ownership plan, ESOP)值

11、班津貼:(shift differential)獎(jiǎng)金:(incentive compensation)分紅制:(profit sharing)十三、安全與健康的工作環(huán)境安全:(safety)健康:(health)頻率:(frequency rate)緊張:(stress)角色沖突:(role conflict)催眠法:(hypnosis)酗酒:(alcoholism)十四、員工和勞動(dòng)關(guān)系工會(huì):(union)地方工會(huì):(local union)行業(yè)工會(huì):(craft union)產(chǎn)業(yè)工會(huì):(industrial union)全國工會(huì):(national union)談判組:(bargaining

12、 union)勞資談判:(collective bargaining)仲裁:(arbitration)罷工:(strike)內(nèi)部員工關(guān)系:(internal employee relations)紀(jì)律:(discipline)紀(jì)律處分:(disciplinary action)申訴:(grievance)降職:(demotion)調(diào)動(dòng):(transfer)晉升:(promotion)BASIC EXPRESSIONS 基本句型表達(dá)1) Why do you want to leave your present job and join us?你為什么要辭去現(xiàn)在的工作來我們這里?2) Why d

13、o you want to apply for a position in our company?你為什么想申請(qǐng)來我們公司?3) Because your operations are global, so I feel I can gain the most from working in this kind of environment.因?yàn)槟銈児镜倪\(yùn)作是全球化的, 我覺得在這樣一個(gè)環(huán)境中工作會(huì)收獲最多。4) Because I think my major is suitable for this position.因?yàn)槲艺J(rèn)為我的專業(yè)適合這個(gè)職位。5) Because I'm

14、 very interested in your company's training program.因?yàn)槲覍?duì)你們公司的培訓(xùn)計(jì)劃很感興趣。6) Please tell me a little bit about your present job.請(qǐng)告訴我你目前這個(gè)工作的一些情況。7) Why do you think you are qualified for this position?你為什么認(rèn)為你能勝任這個(gè)工作?8) My major and working experience make me qualified for this position.我的專業(yè)和工作經(jīng)驗(yàn)使我能勝

15、任這個(gè)職位。9) How do you know about this company?你是怎么知道我們公司的?10) Your company is very reputed in this city, I heard much praise for your company.貴公司在這個(gè)城市名聲很好,我聽了很多對(duì)貴公司的好評(píng)。CONVERSATIONS 會(huì)話(A=Applicant I=Interviewer)Dialogue 1I: I know in your resume that you have worked in your present company for 3 years

16、, can you tell me why you want to leave your present job and join us?I: 從你的簡歷中,我知道你已經(jīng)在現(xiàn)在這個(gè)公司工作3年了,能告訴我為什么你想辭去現(xiàn)在這個(gè)工作來我們公司嗎?A: Because the job I am doing in my present company is of no challenge, but I like challenge.Your firm is a young organisation with many innovative ideas. It has been very succes

17、sful in an expanding market since its establishment 10 years ago. Working for you would be exactly the sort of challenge I am looking for.A: 我離開這個(gè)公司是因?yàn)楝F(xiàn)在這個(gè)工作沒有挑戰(zhàn)性,但我喜歡挑戰(zhàn)。貴公司是一家具有創(chuàng)新精神的年輕公司,自創(chuàng)建10年以來,在市場(chǎng)拓展方面取得了巨大的成功。能為你們工作,正是我所追求的那種挑戰(zhàn)。I: Why do you think you are qualified for this position?I: 為什么你認(rèn)為你能勝

18、任我們公司這個(gè)職位呢?A: I have excellent communication skills and I am familiar with the procedures for the last company I worked for. Besides, I am a team player and have great interpersonal skills.A: 我的人際交往能力很強(qiáng)。在我工作的上個(gè)公司,我熟練掌握了工作流程,而且我具有團(tuán)隊(duì)精神和出色的人際關(guān)系技能。Dialogue 2I: Why do you want to apply for a position in our company? Don't you like the present job?I: 為什么你要應(yīng)聘我們公司這個(gè)職位,你不喜歡你目前這個(gè)工作嗎?A: I like the job and it is s

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