國際酒店前廳前臺操作程序手冊-SOP Rec 21 Generating Reports

1、Standard Operation Procedures / Front Desk標準操作程序/前臺STANDARD OPERATION PROCEDURES標準操作程序RECEPTIONIST前臺接待國際酒店管理手冊前廳/客房/餐飲/營銷/工程/保安/質(zhì)檢/人事/行政/資料 DEPARTMENT部門: Front Office JOB TITLE職務: ReceptionistTASK NO任務編號: 21TASK: Generating Reports (page 1 of 2)EQUIPMENT REQUIRED設備要求設備要求: Fidelio terminal, printerWH

2、AT TO DO要做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY為什么Printing DEPARTMENT部門al reports.Sorting of reports.Printing downtime reports.This is usually done at night by the night shift receptionist.A list would be provided showing which type of report for which DEPARTMENT部門.All reports would be sorted and pl

3、aced according to the designated places for collection.Reports for the executive offices would be handed oven to concierge for distribution.Downtime reports are being printed at regular intervals, every 4 hourly.Less interruption.Information.For latest information, in case of a computer breakdown.PR

4、EPARED BY編寫人: APPROVED BY批準:DESIGNATION名稱:Front Office Manager前廳經(jīng)理前廳經(jīng)理SIGNATURE/DATE簽名/日期簽名/日期DESIGNATION名稱SIGNATURE/DATE簽名/日期簽名/日期DEPARTMENT部門: Front Office JOB TITLE職務: ReceptionistTASK NO任務編號: 21TASK: Generating Reports (Page 2 of 2)EQUIPMENT REQUIRED設備要求設備要求: Fidelio terminal, printerWHAT TO DO要

5、做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY為什么Filing of downtime reports.Downtime reports would consist of:a) Arrival reportb) Departure report c) In-house reportd) Room statuse) Special requestsTo remove all previous reports and discard them.File in latest reports.Placed the folder in the proper place.NOTE: It is the duty of Front Desk receptionist on duty to monitor the downtime reports.Only keep the latest. Avoid confusion.Easily available in times of needs.PREPARED BY編寫人: APPROVED BY批準:DESIGNATION名稱:Front Office Manager前廳經(jīng)理前廳經(jīng)理SIGNATURE/DATE簽名/日期簽名/日期