飯店英語教案.doc

編號： 教 案第 1 次課 2 學(xué)時 授課形式Teach, Listen & Role-play授課時間August 29th, 2011課目、課題Self-Introduction and the Introduction of this Course 教學(xué)目的和要求1. Study the language for introducing yourselves and getting to know people;2. Master the given expressions and related expressions;3. Do the listening exercises.重點難點Expressions: Which department are you in? Whats your major? Where do you come from? My major is Im glad to meet you! How do you do? Its a pleasure to meet you.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）I. Lead-in Questions (10)1. When do people introduce themselves?2. How do people get to know each other?II. Introducing Yourselves.(35)1. Listen to the tape and fill in the blanks.2. Invite some students to act out.III. the Introduction of this Course (15)1. the characteristics of this course.2. How to learn it well.3. How to teach this course.IV. Listening Practice (30)1. Listen to people speaking and decide what they are talking about.2. Listen to the following questions and choose the appropriate answers.3. Listen to the following short dialogues and choose the appropriate answers.4. Listen to the following talk and fill in the blanks with the missing words.作業(yè)布置Preview the new words of Room Reservations and read the text to get ready for the lectures.主要參考資料21st Century Practical Situational Hotel English課后自我總結(jié)分析The teacher should help the students understand importance of the Front Office and its function in operation of a hotel. The students should understand the roles theyll play in the following classes, so that they can learn the subject with aims.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第2次課 2 學(xué)時 授課形式Q & A; Discussion; Task-driven method授課時間October 1st, 2011課目、課題Chapter 1 An overview of hospitality industry 教學(xué)目的和要求At the end of this chapter, students should be able to:1. Memorize the specialized terms and expressions2. List types of hotel3. State departments in a hotel4. Develop a sense of work ethics重點難點Memorize the specialized terms and expressionsDevelop a sense of work ethics教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）IntroductionWhat is a hotel? Why people need hotels? Can you list some hotel types? What are the advantages and disadvantages of working in a hotel? Can you tell about the departments in a hotel?Case study (Shangri-la Hotel)Hotel vocabulary Hotel departmentsHotel staffHotel staff Management Hotel staff Front Office Hotel staff Sales Hotel staff Housekeeping Hotel staff MaintenancePracticeHotel job Group Discussion: Tell the advantages and disadvantages of working in a hotelWhich department would you like to start your career in? Hotel job HomeworkWrite an essay about your future job and get ready for sharing with your classmates作業(yè)布置 Write an essay about your future job and get ready for sharing with your classmates主要參考資料21st Century Practical Situational Hotel EnglishWu Yun & Shao HuaXue Lin Press課后自我總結(jié)分析The fist chapter is an overview of the hospitality industry. The material in this chapter is rather professional and a little difficult for the students who just came back from the long summer holiday. Anyhow, the students have basically mastered the content of this chapter.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第3次課 2 學(xué)時 授課形式Q & A; Discussion; Task-driven method授課時間課目、課題Chapter 2 Lesson Two Room Reservation 教學(xué)目的和要求At the end of this chapter, students should be able to:1. Memorize the specialized terms and expressions2. List the detailed information for room reservation3. State the professional routines for room reservation4. Make a room reservation5. Decline a room reservation重點難點Memorize the specialized terms and expressionsMake a room reservation教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）IntroductionWhat is a hotel?Why people need hotels?Can you list some hotel types?What are the advantages and disadvantages of working in a hotel? Can you tell about the departments in a hotel?Case study (Shangri-la Hotel)Introduction What is room reservation?Why people need to reserve room in advance?Can you list some room types in a hotel?What information does the reservation clerk need when taking guest reservations?Vocabulary Language pointsUseful expressionsPracticeLet the students work in pairs: One of them does the reservation clerk and the other one does the guest. Professional routinesGreet the guest politelyAsk when the guest needs the room and for how many peopleCheck the vacancies and decide whether to accept or decline the reservation.Explain the room type and room rate. Grab the further information from the guest, like the name, initial, arriving time, departure time, flight number and so on.Confirm the reservation.Thanks for calling and give the best wishes to guests.HomeworkBook a deluxe suite in Shangri-La Hotel for Miss Yang (the English teacher) from Sept. 1 to 4.作業(yè)布置 Book a deluxe suite in Shangri-La Hotel for Miss Yang (the English teacher) from Sept. 1 to 4.主要參考資料21st Century Practical Situational Hotel EnglishWu Yun & Shao HuaXue Lin Press課后自我總結(jié)分析In this lecture, the students began to touch the professional working language. They felt it rather easy to understand but how to use it in practice is more important to them. The teacher should ask the students to practice more.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 4 次課 2 學(xué)時 授課形式Teach, Listen & Role-play授課時間課目、課題Part -Unit OneRoom Reservations教學(xué)目的和要求1. Study the new words and expressions of Unit One;2. Acquaint with the background information of Unit One.3. Study Unit One and act it out.重點難點1. Vocabulary;2. Phrases & Structures;3. Role-play教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）I. Greetings and introduction (5)II. Study the new words (30)1. Ask students to read the new words, and after listening to their reading, correct their wrong pronunciation.2. Explain the usage of some words by examples.III. Introduce some background information (15)1. the related working situations.2. the working process3. AttentionsIV. Explain the texts and let the students to act them out (40)1. A long distance call reservation2. A group reservation3. A face-to-face reservation作業(yè)布置Learn the STRUCTURE STUDY part.Be familiar with the expressions in the FUNCTION STUDY part.主要參考資料21st Century Practical Situational Hotel English課后自我總結(jié)分析The students could finish the exercises. But if they preview the text, it would be better for them to finish them easily. After class, they should spend more time practicing dialogues.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第5次課 2 學(xué)時 授課形式Teach, Listen & Role-play授課時間課目、課題Unit TwoAt the Reception Desk 教學(xué)目的和要求1. Study the new words and expressions of Unit Two;2. Acquaint with the background information of Unit Two.3. Study Unit Two and act it out.重點難點1. Master the new words and the related expressions;2. Apply them to oral practice;3. Be familiar with the involved working process. 教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）. Greetings and introduction (5). Study the new words (25)2. Ask students to read the new words, and after listening to their reading, correct their wrong pronunciation.3. Explain the usage of some words by examples. Introduce some background information (15)4. the related working situations.5. the working process6. Attentions. Explain the texts and let the students to act them out (40)1. RegistrationScene: A car pulls up in front of Huatian Hotel and a bellman goes forward to meet the guests, opening the door of the car for them.2. Receiving a Walk-in GuestScene: A gentleman steps in, trying to find a room for the night. Comment (5)Making comments on the students performance and give correspondend suggestions. 作業(yè)布置To preview the Scene 3 主要參考資料21st Century Practical Situational Hotel English課后自我總結(jié)分析The students can use expressions to play the role. They should set up more scenes to make dialogues and put the sentences into use.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 3教學(xué)目的和要求Finish the exercises of Unit 2 and learn “The Bellman”.重點難點Understanding of hotel services.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）1. Review the text:Finish some exercises2. Learn the new text.1) Scene 1: Introducing hotel services2) Scene 2: Slow delivery of baggage3) Scene 3: Ticket-booking services3. Read the 3 dialogues again and answer some questions4. Role play: The bellman carries the baggage and show the guests up to the room.5. Read and recite the expressions作業(yè)布置 Translate the useful expressions and memorize them.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析The students could understand the text well if they preview and review what theyve learned. As far as the dialogues are concerning, they should spend more time practicing them both in class and after class.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 4教學(xué)目的和要求Finish the exercises of Unit 3 and learn “At the Information Desk”.重點難點How to explain service of a hotel to the guests.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the text:Finish some exercisesLearn the new text.Scene 1: Mail serviceScene 2: Introducing some scenic spotsScene 3: Showing the wayRead the 3 dialogues again and answer some questionsRole play: The bellman carries the baggage and show the guests up to the room, telling the guest where the barber is.Read and recite the expressions作業(yè)布置 Translate the useful expressions and memorize them.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析The students are able to write the dictation, only if they learn the new words. So its essential for them to learn and expand vocabulary.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 5教學(xué)目的和要求Finish the exercises of Unit 4 and learn “The Cashier”.重點難點Cashier plays an important role in the Front Office.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the text:Finish some exercises of Unit 4: How to direct the way.Learn the new text.Scene 1: Foreign currency exchangeScene 2: Checking outScene 3: Mis-calculationSome words to notice:Read the 3 dialogues again and answer some questionsRole play: The guest found he should pay more than he calculated and refused. The cashier should deal properly with it.Fill in the prepositions.作業(yè)布置 Translate the useful expressions and memorize them.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析If the text is not hard, the students should learn by themselves. Teachers play a role as a listener and advisor.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 6教學(xué)目的和要求Finish the exercises of Unit 5 and learn “Settling Guests Complaints”.重點難點Settling complaints needs skills. The students have no experience of that.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the former unit:Finish some exercises.Learn the new text.Scene 1: Changing a roomScene 2: At the Lost and found DeskScene 3: Charging more Some words to notice:Read the 3 dialogues again and answer some questionsRole play: Help the guest to find his wallet, who is very impatient and worried.Fill in the prepositions.作業(yè)布置 Translate the sentences.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析The students could write sentences correctly after theyve practiced a lot.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 7教學(xué)目的和要求Finish the exercises of Unit 6 and learn how to work in the Business Center and the General Switchboard.重點難點How to deal with different situations in the Business Center.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the former unit:Finish some exercises.Learn the new text.Scene 1: introducing the services of the Business CenterRole- play: To deal with the guests requirementScene 2: About the fax servicesScene 3: Dealing with the telephone problemSome words to notice:Read the 3 dialogues again and answer some questionsRole play: Help the guest to send a fax to New YorkFinish the multiple choice.作業(yè)布置 Translate the sentences.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析For some students who had experience with Business Center, the text is easier to understand. But for most of them they dont have opportunities. Role playing helps them a lot to understand the text.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Review教學(xué)目的和要求Finish the exercises of Unit 7 and review the whole part.重點難點How to deal with different situations in the Front Office.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the former unit:Finish some exercises. Job description of the Front OfficeRole play : How to serve at the Cashiers DeskOffer help to the guest, introducing facilities of the hotelSome words to notice:a) Finish the multiple choice.作業(yè)布置 Translate the sentences.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析The students listening ability is not good. For some students, they cant write down simple words. After a period of practicing oral expression, theyve made progress in speaking.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Part 2 & Unit 1教學(xué)目的和要求The students should understand what kind of role the Housekeeping Dpt. plays.重點難點The understanding of the text is a bit difficult.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）1. Learn the vocabulary.2. Ask the students to preview the managers remarks.3. Explain the text:1) Explain the difficult points.2) Read the text fluently.4. Answer some questions .1) What are the duties of the Housekeeping Dpt. staff?2) What are the further requirements they should fulfill?3) How to bear in mind selling the services of the hotel?4. Prepare for learning Unit 1.作業(yè)布置Translate the text into Chinese.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析The students have learned the Front Office, now they enter into learning what should be done in the Housekeeping Dpt. They should play more roles to familiarize themselves with the work.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 1教學(xué)目的和要求Learn how to guide the guests to their rooms.重點難點Explaining to the guest the room and hotel facilities is important.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the former managers remarks:Some expressions should be stressed.Learn the new text.Scene 1: Recognizing the guestsScene 2: About the room facilitiesScene 3: About the hotel services Some words to notice:Carafe, precede, amenity, fabrics, thermos Read the 3 dialogues again and answer some questionsRole play: Introduce the facilities of the room, trying to sell the hotel services.Fill in the prepositions.作業(yè)布置 Translate the sentences.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析For some students who are active to practice, theyve made progress after learning the Part 1. Those students who are reluctant to speak should be given more tasks.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 2教學(xué)目的和要求Learn how to behave while working in the guests rooms.重點難點Explaining to the guest the room services is important.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the former dialogue:Some expressions should be stressed.Learn the new text.Scene 1: Making up the roomScene 2: Cleaning the roomScene 3: The turn-down service Some words to notice:Oblige, tidy up, boiled water Read the 3 dialogues again and answer some questionsRole play: Persuade the guest to have the room cleaned.Finish some exercises.作業(yè)布置 Translate the sentences.主要參考資料飯店管理英語， 旅游英語課后自我總結(jié)分析The students should cultivate awareness of serving the guests. Whatever requests they have, they try to fulfill them as long as they are reasonable.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號： 教 案第 次課 2 學(xué)時 授課形式課堂講授授課時間課目、課題Unit 3教學(xué)目的和要求Learn how to explain and offer special services .重點難點Explaining special services is important.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review the former dialogue:Some expressions should be stressed.Learn the new text.Scene 1: Buying Things on RequestScene 2: About Room ServicesScene 3: At Tea Time Some words to notice:Refreshments, assortment, pastry Read the 3 dialogues again and answer some questionsRole play: Provide for the guests beveragecakes according to their requirements.Finish some exercises.1) Translation2) Read and