高考英語閱讀理解基礎極品訓練題（9）.doc

2014高考英語閱讀理解基礎極品訓練題（9）及答案閱讀理解-chigh-quality customer service is preached(宣揚) by many, but actually keeping customers happy is easier said than done.shoppers seldom complain to the manager or owner of retail store, but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen.store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by verde group and wharton school.“storytelling hurts retailers and entertains consumers.” said paula courtney, president of the verde group. “the store loses the customer, but the shopper must also find a replacement.”on average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. the resulting “snowball effect” can be disastrous to retailers.according to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.the most common complaints include filled parking lots, cluttered(塞滿了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.during peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. some hired flag wavers to direct customers to empty peaking spaces. this guidance got rid of the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. most importantly, salespeople should be diplomatic and polite with angry customers.“retailers whore responsive and friendly are more likely to smooth over issues than those who arent so friendly.” said professor stephen hoch. “maybe something as simple as a greeter at the store entrance would help.”customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. retailers are hard-pressed to improve when they have no idea what is wrong.8. why are store managers often the last to hear complaints?a. few customers believe the service will be improved.b. customers would rather relate their unhappy experiences to people around them.c. customers have no easy access to store managers.d. most customers wont bother to complain even if they have had unhappy experiences.9. shop owners often hire moonlighting police as parking attendants so that shoppers .a. can find their cars easily after shoppingb. wont have trouble parking their carsc. can stay longer browsing in the stored. wont have any worries about security10.what contributes most to smoothing over issues with customers?a. design of the store layout. b. hiring of efficient employees.c. manners of the salespeople. d. huge supply of goods for sale.11.to achieve better shopping experiences, customers are advised to .a. voice their dissatisfaction to store managers directlyb. shop around and make comparisons between storesc. settle their disputes with stores in a diplomatic wayd. put pressure on stores to improve their service【參考答案】811、bbca 信息匹配. 根據(jù)短文內容，從短文后的選項中選出能填入空白處的最佳選項。選項中有兩項為多余選項。(注意：涂在答題卡上，e涂 ab f 涂 ac g涂 ad)when your pet is sick, you know it needs medication. but pets, like babies, dont know the pill you want them to take will help them._71_ here are some tips to help get your pet to take liquid medicine._72_if the answer is yes, then your easiest path is to mix it with canned food. first give your hungry pet a small amount of canned food without the medication. its important that the pet nibbles (一點一點地吃) at the food and sees that theres nothing wrong.next, while the pet is still hungry, mix the medication in a small amount food and present it. repeat as necessary to get the entire dose (劑量) down._73_ if the pet decides not to finish the meal, the dose will be wasted.if the chemist says the medication cannot be taken with food, you need a syringe (注射器) or a dropper (滴管) to get the liquid down your pets throat._74_keep a cheerful tone in your voice so the pet doesnt sense your stress or hesitation. position your pet where it cannot run away, perhaps having a dog sit with his back against a wall or chair - or a cat on your lap._75_ use your other hand to insert the syringe or dropper between the cheek and back teeth. slowly squeeze the medication so the pet wont choke. try to keep your pets mouth closed for approximately 30 seconds until you see it has swallowed. if your pet is being obstinate (倔強的) , stroke (撫摸) its throat gently or blow on the face.be sure you end the session with praise and perhaps a treat so your pet will not associate medication with a bad experience.a. before you call your pet in, be sure to have the medication and any other materials youll need ready.b. once the pet is in position, use one hand to gently open the pets mouth from above, tilting back the head slightly.c. ask the vet if the liquid medication can be given with food.d. you should know the reason why the pet refuses to take medicine.e. never mix the medication with the full meal.f. they just know it smells funny and they dont want it.g. dont force your pet to swallow all the medicine.【答案】(e) fceab閱讀表達 (共5小題;每小題2分,滿分10分)閱讀下面的短文并回答問題，然后將答案寫到答題卡相應的位置上（請注意問題后的詞數(shù)要求）。 1 electronic devices(裝置)are changing the way people listen to music. but studies show the devices may be causing hearing loss in many people. some experts say people may be playing them too loud and for too long. and experts say sound levels on these devices need to be set lower. 2 researchers did a study with three hundred high school students and one thousand adults. they were asked about their use of portable music devices. forty percent of the students and adults said they set the sound levels high on their players. but students were two times more likely to play the music at a very loud volume. more than half of the students said they would not probably limit listening time. 3the study found that more than half of the students and less than forty percent of the adults had at least one kind of hearing loss. some reported difficulty hearing parts of a discussion between two people. others said they had to raise the volume on a television or radio to hear it better. and, some experienced ringing in their ears or other noises. 來源:z*xx*k.com4hearing experts say part of the problem is the listening equipment people are using. they say larger earphones that cover the whole ear are probably safer than smaller earphones that come with most music players. hearing loss may not be obvious for years, however, once it happens, there is little chance of curing. about thirty million americans have some hearing loss. one third of them lost their hearing as a result of loud noises.5the american speech-language-hearing association is working with companies and government officials on setting rules for the use of portable music devices. the group says the best way to protect your hearing is to , limit listening time and use earphones that block out outside noises.76. what is the best title of the passage? (no more than 10 words) 77. complete the following statement with proper words. (no more than 4 words) compared to adults, teenagers are more likely to at a very loud volume.78. fill in the blank in paragraph 5 with proper words. (no more than 5 words) 79. what trouble will happen to a person if he suffers some hearing loss? (no more than 12 words) 80.what does the word“they”(line 1, paragraph 4)probably refer to?(no more than 3 words) 【答案】閱讀表達：76. hearing loss caused by electronic devices./ electronic devices may cause hearing loss.（評分要求：根據(jù)文章內容能與參考答案的意思相近的程度酌情給分。只寫出類似“hearing loss”等過于籠統(tǒng)的答案不得分。)77. play the music.78. reduce the volume./ turn down the player./ lower the sound levels (評分要求：凡是能表達“調低音量”的含義，并且表述無誤者，均得分)79. failing to hear parts of a discussion between two people./ having to raise volume while watching tv or listening to radio./ ringing in their ears or other noises. （評分要求：根據(jù)文章內容能與參考答案的意思相近的程度酌情給分。能列舉出一條即可。)80. hearing experts閱讀理解-dthey were going to fort lauderdale three boys and three girls and when they boarded the bus, they were carrying sandwiches and wine in paper bags, dreaming of golden beaches and sea tides as the gray, cold spring of new york went behind them.as the bus passed through new jersey, they began to notice vingo. he sat in front of them, completely in silence.deep into the night, outside washington, the bus pulled into howard johnsons, and everybody got off except vingo. the young people began to wonder about him. when they went back to the bus, one of the girls sat beside him and introduced herself. “want some wine?” she said. he smiled and took a swig from the bottle. he thanked her and became silent again. after a while, she went back to the others, and vingo nodded in sleep.in the morning, they awoke outside another howard johnsons, and this time vingo went in. the girl insisted that he join them. he ordered black coffee and some cookies as the young people talked about sleeping on beaches. when they returned to the bus, the girl sat with vingo again, and after a while, slowly and painfully, he began to tell his story. he had been in prison in new york for the past four years, and now he was going home.“are you married?”“i dont know.”“you dont know?” she said.“well, when i was in prison i wrote to my wife,” he said, “i told her that i was going to be away for a long time, and that if she couldnt stand it, if the kids kept asking questions, and if it hurt her too much, well, she could jus forget me. id understand. get a new man, i said shes a wonderful woman. i told her she didnt have to write me. and she didnt. not for three and a half years.”“and youre going home now, not knowing?”“yeah. well, last week, when i was sure the parole (假釋) was coming through, i wrote her again. we used to live in brunswick, just before jacksonville, and theres a big oak (橡樹) just as you come into town. i told her that if she didnt have a new man and if shed take me back, she should put a yellow handkerchief on the tree, and id get off and come home. if she didnt want me, forget it no handkerchief and id go on through.”“wow,” the girl exclaimed, “wow.”she told the others, and soon all of them were in it, looking at the pictures vingo showed them of his wife and three children.now they were 20 miles from brunswick, and the young people took over window seats on the right side, waiting for the approach of the great oak. vingo stopped looking, tightening his face, as if protecting himself against still another disappointment.then brunswick was ten miles, and then five. then, suddenly, all of the young people were up out of their seats, shouting and crying.vingo sat there astonished, looking at the oak. it was covered with yellow handkerchiefs 20 of them, 30 of them, maybe hundreds, flying in the wind. as the young people shouted, vingo slowly rose from his seat and made his way to the front of the bus to go home.12. at the beginning of the story, the young boys and girls _. a. showed a great interest in vingob. didnt notice vingo at allc. wanted to offer help to vingo d. didnt like vingo at all13. the underlined part “howard johnsons” is most probably a(n) _. a. bus stationb. apartment c. hospital d. restaurant14. how did vingo feel on the way home?a. ashamed. b. relaxed. c. nervous. d. disappointed. 15. the paragraphs following this passage would most probably talk about _. a. vingos experience in prisonb. the young peoples travel to fort lauderdalec. vingos three lovely childrend. the dialogue between vingo and his family【參考答案】1215、bdcd閱讀理解（共20小題；每小題2分，滿分40分）閱讀下列短文，從每題所給的四個選項（a、b、c和d）中，選出最佳選項，并在答題卡上將該項涂黑。ai was walking along the deserted main street of a small seaside town in the north of england looking somewhere to make a phone callmy car had broken down outside the town and i wanted to get in touch with the automobile association low gray clouds were drifting across the sky and there was a cold damp wind blowing off the seait had rained in the night and water was dripping from the bare trees that lined the streeti was glad that i was wearing a thick coati could see no call box, nor was there anyone at that early hour i could aski had thought i might find a shop selling the sunday papers or a milkman doing his job, but the town was completely deadthen suddenly i found what i was looking forthere was a small post office, and almost hidden from sight in a dark narrow street next to it was the towns only public call box, which badly needed a coat of paint, i hurried forward but stopped in astonishment when i saw through the dirty gl