城市軌道交通客運(yùn)服務(wù)英語(yǔ)（第二版）課件Unit 4 Service in the Platform 站臺(tái)服務(wù)

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)

Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理Task1.1SecurityChecks

安全檢查

Part4ServiceInthePlatform站臺(tái)服務(wù)一、WordsandPhrasespersuade

v.

勸說(shuō)securityn.

安全check

n.

檢查necessaryadj.

必要的ensurev.

保證regulation n.

規(guī)章，條例queueup 排隊(duì)time-consumingadj.

耗時(shí)的beltn.

傳送帶 二、UsefulExpressions1.Wouldyoupleasegothroughthesecuritycheck?

請(qǐng)接受安檢。2.Pleaseputyourbagonthebelt.

請(qǐng)將您的包放在傳送帶上。3.Thesecuritycheckistoensuresafetyonthesubwayforallpassengers.

安檢是為了確保地鐵和乘客的安全。三.ExercisesA.Fillintheblankswiththewordsorphrasesgiveninthebox.Thenreadthepassageoutloud.

dangerousensurefireworksflammablegothroughhandheldtime-consumingscannersShanghaibegantocheckpassengersto_______undergroundtrafficsafetyatthebeginningof2010.AllsubwaystationsinthecityareequippedwithX-ray_____.Passengerscanalsohavetheirbagscheckedbya______metaldetector.

Thesedevicesaresupposedtosearchfor_____articles,includingknives,guns,______,and_____,aswellasexplosive,radioactiveandtoxicitems,whicharebannedontheMetro.Passengershavemixedfeelingsaboutthesecurityprocedures.Manypeoplecomplainthatthesecuritychecksareinconvenientand______.Otherpassengers,however,feelsafer.“Ithinksecuritychecksimprovesafetyand,anyway,ittakesverylittletimeto_____the

securitycheck,”saidacitizenwhoridesthesubway

everyday. UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)

Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理Task1.2SecurityChecks

安全檢查

Part4ServiceInthePlatform站臺(tái)服務(wù)一、WordsandPhrasesX-rayscanner

X光掃描機(jī)refusev.

拒絕entryn.

進(jìn)入suspiciousadj.

可疑的paintn.

油漆forbidv.

禁止decoratev.

裝修flammableadj.

易燃的explosiveadj.會(huì)（引起）爆炸的fireworkn.

煙花gasolinen.

汽油二、UsefulExpressions1.Itwillonlytakeyouaminuteortwo.

安檢只會(huì)占用您一兩分鐘時(shí)間。2.Wouldyoupleaseopenyourbag?I’mafraidthere’s

somethingsuspiciousinyourbag.

請(qǐng)您打開(kāi)包，恐怕包里有可疑物品。3.Anythingflammableorexplosive,suchasfireworks,gasolineandpaint,isallbannedonpublictransportation.

煙花、汽油、油漆等易燃易爆物品在公共交通上都是違禁品。

三.Exercises

B.Hereissomecommonlyusedequipmentthatensuressecurityonpublictransportation.WhatarethesethingscalledinEnglish?Matcheachdevicewiththewordsinthebox.1.CCTV2.walk-throughmetaldetector3.handheldmetaldetector4.X-rayscanner

a__________b__________c__________d_________Roleplay.

Workwithyourpartnertocreateadialogbasedonthegivensituation.AMetrostationemployeeispersuadingayoungladyhurryingtoworktogothroughthesecuritycheck.TheladyhasabrandnewhandbagandisreluctanttoputitthroughtheX-raymachine.Therefore,

theemployeeconductsamanualinspectioninstead.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)

Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.1SubwayRegulations

地鐵規(guī)章

Part4ServiceInthePlatform站臺(tái)服務(wù)一、WordsandPhrasessecure英[s??kj??(r)]

美[s??kj?r]

adj.安全的;牢固的;有把握的;安心的vt.保護(hù);（使）獲得;使安全;擔(dān)保vi.獲得安全，變得安全;安全，保險(xiǎn);承保，擔(dān)保WordsandPhrasesadditional英[??d???nl]

美[?'d???nl]

adj.補(bǔ)充;額外的，附加的;另外的，追加的;外加Providethemwithadditionalbackgroundorwithsupplementaryinformation.給他們提供額外的背景資料或補(bǔ)充信息。Sharesandbondscanbringonequiteaconsiderableadditionalincome.股票和債券能給人帶來(lái)不菲的額外收入。WordsandPhrasesscratch英[skr?t?]美[skr?t?]

vt.擦，刮;擦痛，擦傷;在…處搔癢;抓破vi.發(fā)出刮擦聲;擦紅，擦傷;搔癢;抓，扒n.擦，刮;刮擦聲;搔痕;亂寫(xiě)亂畫(huà)adj.打草稿用的;碰巧的，僥幸的;東拼西湊的Thebranchestoreatmyjacketandscratchedmyhandsandface樹(shù)枝刮破了我的夾克，劃傷了我的手和臉。Ihadtowearlongsleevestostopmyselfscratching.我只好穿上長(zhǎng)袖衣服以免自己撓癢。WordsandPhraseschasevt.追求;追捕;追尋;鏤刻n.追捕;打獵;獵物vi.追逐，追趕;追尋;追求（常與after連用）;奔跑Thepoliceareinchaseofthethief.警察在追捕那小偷。Whatcanwedotochasehergloomaway?我們有什么法子能消除她的抑郁呢？Wemustchasetheenemyfromourcountry.我們必須把敵人從我國(guó)趕出去。二、UsefulExpressions1.Smokingisnotpermittedinthestationsoronthetrains.

地鐵車(chē)站和列車(chē)上都禁止吸煙。2.Forthesafetyofpassengersonthesubway,

youcan’tsmokehere.

為了地鐵上乘客們的安全，您不能在這里吸煙。3.Accordingtoregulations,bicycles,includingfoldingbicycles,arenotallowedthroughouttheday.

根據(jù)規(guī)定，包括折疊自行車(chē)在內(nèi)的任何自行車(chē)是全天候禁止入站的。4.I’mafraidyoucan’ttakethesubwaywithyourpet.

您不能把寵物帶上地鐵。5.Petsarenotpermittedonthesubway.

不得攜帶寵物乘坐地鐵。6.Differentcitieshavedifferentrules.

不同的城市有不同的規(guī)矩。7.ThesubwayinShanghaiisoftencrowdedandnoisy.Wedon’tthinkitisasuitableenvironmentforpets.

上海地鐵經(jīng)常擁擠嘈雜，我們覺(jué)得這樣的環(huán)境對(duì)寵物不好。8.Moreover,petsmaydisturbotherpassengersandcauseinconvenience.

此外，寵物也會(huì)妨礙到其他乘客，造成不便。Roleplay.

Workwithyourpartnertocreateadialogbasedonthegivensituation.Amotherandachildholdingseveralballoonshave

enteredthestation.AMetroemployeetellsthemthatinflatedballoonsarenotallowedonthesubway.Sotheydeflatetheballoons.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)

Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.2SubwayRegulations

地鐵規(guī)章

Part4ServiceInthePlatform站臺(tái)服務(wù)三、TranslatethefollowingsentencesintoEnglish.1．不要隨地亂扔垃圾。不要在地鐵上吸煙或飲酒。2．我們鼓勵(lì)乘客乘坐自動(dòng)扶梯時(shí)遵循“左行右立”原則。3．在站臺(tái)候車(chē)時(shí)，請(qǐng)勿超越黃線。列車(chē)門(mén)關(guān)閉時(shí)請(qǐng)不要

上下車(chē)。4．發(fā)現(xiàn)無(wú)人看管的包、行李或可疑活動(dòng)時(shí)請(qǐng)馬上與工作人員聯(lián)系。5．地鐵工作人員會(huì)隨時(shí)為乘客提供幫助和服務(wù)。如果您

有任何有關(guān)乘車(chē)安全的事宜，請(qǐng)與工作人員聯(lián)系。1.Don’tleavelitter.Don’tsmokeordrinkalcoholanywhereonthesubway.2.Whentakinganescalator,ridersareencouragedtofollowthe“StandRight，Walk

Left”

rule.3.Please

stand

behind

the

yellow

line

on

the

platform

while

waiting

for

the

train.Please

don’t

attempt

to

get

on

or

off

the

train

while

the

doors

are

closing.4.Report

any

unattended

bags，luggageorsuspiciousactivitiesimmediatelytoamemberofstaff.5.The

staff

are

ready

to

offer

help

and

a