東方銀座美爵酒店火災(zāi)應(yīng)急疏散程序政策

Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：1OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireReceivingGuidelines主題：接警程序ObjectiveofPolicy政策目的Inordertopromptlyconfirmthefire-alarmreason,adoptsthemeasurestocontrolandhandlingthefire-alarmassoonaspossible.為了及時(shí)確認(rèn)火警因素，盡快采用措施控制及處置火警。PolicyandProcedure政策和程序WhenFireControlCenterreceivethefiresignalfromautomaticfirealarmsystem:消控人員接到火災(zāi)自動(dòng)報(bào)警系統(tǒng)的火警報(bào)警信號(hào)：Informthedutysupervisorandsecuritiesnearbyatonce.用對(duì)講機(jī)立即告知當(dāng)班主管和火警附近的保安員。Informtheoperatorbyphone.用電話(huà)告知總機(jī)。Reportthefirelocationclearlybyusingstandardlanguage.使用標(biāo)準(zhǔn)語(yǔ)言報(bào)清楚火警具體位置。WhenoperatorgetsreportfromCCTVRoom,themessagemustbeimmediatelyreportedtofollowingpersons:總機(jī)接到消控中心火警報(bào)告后，立即告知：FrontOffice:AssistantManager前廳部：大堂副理Engineering:DutyEngineer工程部：值班工程師Movingouttothesceneoffireimmediatelywhenreceivethefirealarm.相關(guān)人員接到火警報(bào)告后立即趕往火警地點(diǎn)：Dutysecuritysupervisorandguardsshouldcarrytheemergencylightsandextinguishers.保安部當(dāng)班主管和保安部員工攜帶應(yīng)急燈，滅火器。FrontOfficeAMshouldcarrythemasterkeyofhotel.前廳部大堂副理帶上酒店萬(wàn)能鑰匙。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：2OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireReceivingGuidelines主題：接警程序Dutyengineershouldbringthelanternandotherfacilities.工程部值班工程師攜帶應(yīng)急照明燈及相關(guān)工具。Arriveatthefiresite,inspectthereasonofthefirespeedyandtaketheefficiencymeasurestocontrolthesituation.上述人員到達(dá)火警現(xiàn)場(chǎng)后，應(yīng)迅速查明火警因素，采用有效措施進(jìn)行處置：Iffireiscausedbyfog,smoke,powderorstrongstimulatesmell,firstlyshouldmakethevenueairy,andrelievethefirealarm.TheninformtheCCTVtoresetthehostfiredevice.由于煙霧，蒸汽，粉塵，強(qiáng)刺激氣味等引起的報(bào)警，因采用通風(fēng)，即解除火警。告知消防中心將消防主機(jī)復(fù)位。IfFirealarmiscausedbytheautomaticalarmsysteminternalmalfunction,thedutyengineershouldimmediatelyarrangetorepairthemalfunction.由于火災(zāi)自動(dòng)報(bào)警系統(tǒng)內(nèi)部故障引起的誤警，值班工程師應(yīng)立即安排維修，排除故障。Firehasbeenputout,informtheCCTVRoomtoenterfirealarmstageI,reportthesituationtoalldutymanagersanddepartmentmanagers.SecuritymanagerneedreportthecauseandprocessingsituationtoGMandprepareadetailanalysisreportaftertheevent.有明火但已被撲滅，告知消控中心進(jìn)入一級(jí)火警程序，并告知值班經(jīng)理和所屬部門(mén)經(jīng)理。保安部報(bào)告總經(jīng)理滅火過(guò)程及火災(zāi)起因，事后做具體分析與報(bào)告。Iffireisspreadingspeedy,informCCTVRoomtoenterfirealarmstageⅡimmediately,taketheefficiencymeasurestocontrolthefirespreading.有明火但火勢(shì)較大，迅速告知消控中心進(jìn)入二級(jí)火警程序，并采用有效措施控制火勢(shì)蔓延。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：3OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:GeneralFireInstruction主題：常規(guī)火災(zāi)處置指引ObjectiveofPolicy政策目的Toputoutthefirespeedy,ensurethesafetyofalltheguestsandhotelproperty.迅速撲滅大火，保障酒店，客人和員工生命財(cái)產(chǎn)安全。PolicyandProcedure政策和程序Advancetheguestandstaff’sabilityofself-preventionandself-succor,usethefireextinguishercorrectlytocontrolthefire.Putoutthefireatthebeginningbygoodplanningandorganizing,leadtheguestevacuationsafety.提高來(lái)賓員工的自防自救能力，對(duì)的使用滅火器材控制火勢(shì)蔓延。有計(jì)劃，有組織有準(zhǔn)備地把大火撲滅在初始階段，引導(dǎo)來(lái)賓安全疏散。Undernocircumstancesisanyonetocallthefirebrigadedirectly，mustgetthecommandfromthehighestofficerofhotelbeforecallthefirebrigade(119)throughoperator.在任何情況下，任何人都不要直接打電話(huà)給政府消防隊(duì)，必須在酒店最高管理者命令下，通過(guò)總機(jī)報(bào)政府消防隊(duì)（119）。Anystaffdiscoveringafireorseeingsmokemustdial“88119”to任何一名員工當(dāng)發(fā)現(xiàn)有明火或見(jiàn)有起煙霧時(shí)，必須立即拔打“88119”告知消控中心，并告知起火地的具體位置。Donotpanic.Ifthefireissmall,trytoextinguishthefireorhydrant.However,donottakeanyriskshouldyoufeelthatthefireisunmanageable,foryourownsafety.切勿驚恐，假如火勢(shì)較小時(shí)應(yīng)當(dāng)試著用附近的滅火器材，如滅火器或消火栓進(jìn)行撲救。然而當(dāng)感覺(jué)火勢(shì)撲救無(wú)法自我控制，危及到個(gè)人安全切勿承擔(dān)風(fēng)險(xiǎn)。Reassureallgueststoavoidpanic.Ifanevacuationorderisreceived(onlyunderGMinstruction),informallguestsinacalmmanneranddirectthemtoleaveviafirestaircases.“DONOTUSEANYELEVATORFOREVACUATION’.安撫所有客人請(qǐng)勿驚恐。當(dāng)接到疏散來(lái)賓的命令時(shí)，應(yīng)告知所有來(lái)賓保持鎮(zhèn)定并指引他們從防火樓梯進(jìn)行疏散?！皣?yán)禁使用電梯進(jìn)行疏散”。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：4OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:GeneralFireInstruction主題：常規(guī)火災(zāi)處置指引Staffwillleaveaftertheguestshavebeenevacuated.Switchoffallelectricalappliancesandclosegaspipewherepossibleandclosedoorsandwindowswhenleavingthescene.員工在來(lái)賓疏散后，撤離現(xiàn)場(chǎng)時(shí)需關(guān)閉所有電器裝置電源開(kāi)關(guān)，盡也許關(guān)閉所有煤氣閥同時(shí)關(guān)閉門(mén)窗。Assemblypointforallguestsandstaffistheeastparking.來(lái)賓和員工的集合點(diǎn)：酒店?yáng)|廣場(chǎng)。Besureyouknowhowtousefirefightingequipmentandfacilities.Theseareexplainedonthefollowingpages.保證每位員工會(huì)使用滅火器材設(shè)備，以下頁(yè)中將有具體使用說(shuō)明。OrdergivenbyFireServicePersonnelmustbestrictlyobeyed.必須嚴(yán)格遵守執(zhí)行防火指揮員的命令。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：5OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireFightingSystem主題：火災(zāi)撲救系統(tǒng)PolicyandProcedure政策和程序StageⅠFireSituation一級(jí)火災(zāi)情景Thefireatitsinitialstage火勢(shì)處在剛萌發(fā)階段；Nodangerofspreadingofburning.并沒(méi)有向外擴(kuò)散傳播的危險(xiǎn)；Thestateofdamageandlossisminimal.火災(zāi)導(dǎo)致的損失較小；Thefireisinastatethatcanbeputouteasilybytheextinguisherorothermeans.此類(lèi)火災(zāi)能使用滅火器或其他物品將其撲滅。StageⅡFireSituation二級(jí)火災(zāi)情景ThefireisoutofcontrolbeyondStageⅠ.火情已超過(guò)一級(jí)火災(zāi)；Spreadingriskisconspicuous,generatingmuchsmoke.火勢(shì)有明顯擴(kuò)散趨勢(shì)，并產(chǎn)生濃煙；ThefireisinastatewhichcanbeputoutbythecompulsoryfirepreventionteamandEmergencyStand-byTeam.此類(lèi)火災(zāi)可由義務(wù)消防隊(duì)及緊急事故解決小組將其撲滅。StageⅢFireSituation三級(jí)火災(zāi)情景Thefirepresentsastateofemergency.Outofcontrol,beyondstageⅡ,withstrongersmokespreadingupstairs.火情已超過(guò)二級(jí)火災(zāi)，濃煙向上擴(kuò)散；Thefireinastatewithburningspreadinghorizontallyandvertically燃燒區(qū)域向四周迅速擴(kuò)散；Thefireisinastateinwhichhumanandmaterialdamageisanticipated.Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：6OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireFightingSystem主題：火災(zāi)撲救系統(tǒng)此類(lèi)火災(zāi)情景人和物質(zhì)的損失都是可預(yù)見(jiàn)的；FireisinastatewhichcannotbeputoutbythecompulsoryfirepreventionteamandEmergencyStand-byTeam,needtoaskhelpfromlocalfiredepartment.此類(lèi)火災(zāi)義務(wù)消防隊(duì)及緊急事故解決小組無(wú)法將其撲滅，需求助政府消防機(jī)構(gòu)。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：7OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireFightingSystem主題：火災(zāi)報(bào)告程序PolicyandProcedure政策和程序StageⅠFire一級(jí)火災(zāi)Reportto:TheFireControlRoom(HotelguestswillcallOperator)報(bào)至部門(mén)：消防控制中心（酒店來(lái)賓將告知總機(jī)）ReportingMethod:通報(bào)方法：*Reportingbythefirstobserver–EMERGENCYTEL“88119”第一時(shí)間發(fā)現(xiàn)火情者——拔緊急電話(huà)“88119”*Mechanicalalert–Automaticfiredetectors,sprinklersandalarmsystem機(jī)械設(shè)備報(bào)警——自動(dòng)煙感報(bào)警器、自動(dòng)噴淋和報(bào)警系統(tǒng)ThechangefromstageⅡtoⅢfirewillbedecidedbythejudgmentoftheFireChief(SecurityManager)incontrolofthefiresite,andthechangeoffiresituationsbyphasewillbereportedtoGMintime. 二級(jí)火災(zāi)與三級(jí)火災(zāi)的劃分由防火負(fù)責(zé)人（保安部經(jīng)理）在火災(zāi)現(xiàn)場(chǎng)進(jìn)行判斷，火勢(shì)情況的變化要及時(shí)通報(bào)給總經(jīng)理。*AfterinsurestageⅢfire,CCTVRoommustgetthecommandfromthehighestofficerofhotelbeforecallthefirebrigadethroughoperator.確認(rèn)是三級(jí)火災(zāi)后，消控中心必須得到酒店最高管理者的指令，通過(guò)總機(jī)向政府消防隊(duì)報(bào)警。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：8OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireContainmentProcedures主題：火災(zāi)控制程序PolicyandProcedure政策和程序ControlofstageⅠfire(actiontobetakenwithinthreeminutes)一級(jí)火災(zāi)的控制（撲救行動(dòng)在三分鐘內(nèi)進(jìn)行）ActionstobetakenbytheFirstObserver;toputoutthefirebytheextinguisherorothermeans,onlybytrainedupperson,withouttakinganyrisk.第一時(shí)間發(fā)現(xiàn)火情者撲救行動(dòng)；運(yùn)用滅火器或其他滅火器材，但撲救人員必須是事先接受過(guò)培訓(xùn)且切勿承擔(dān)危險(xiǎn)。MeasurestobetakenwhenthefacilitiesonFireControlRoomindicateafire;tobeextinguishedimmediatelybythefireextinguisher.在消防控制設(shè)備顯示出現(xiàn)有火災(zāi)時(shí)；立即由消防員用滅火器將其撲滅。ControlofstageⅡfire(actiontobetakenwithinfiveminutes)二級(jí)火災(zāi)的控制（撲救行動(dòng)在五分鐘內(nèi)進(jìn)行）Firefightingactivities撲救行動(dòng)：Thesecuritymanagerwilldirecttheactivitiesinpersonatthefiresite.保安部經(jīng)理將在火災(zāi)現(xiàn)場(chǎng)安排人員進(jìn)行撲救；.*Mobilizethecompulsoryfirepreventionteamandfirefightingteamattheplaceofthefireandproceedwithfire-fightingactivities.召集義務(wù)消防隊(duì)，組織滅火作戰(zhàn)組到火災(zāi)現(xiàn)場(chǎng)并進(jìn)行火災(zāi)撲救工作；*Mobilizetheemergencystand-byteambyconfidentialbroadcastandassigneddutiessuchascontroloffireorpreventionofpropertydamage.通過(guò)應(yīng)急廣播召集動(dòng)員緊急事故解決小組并布置工作任務(wù)，如進(jìn)行撲救或保護(hù)資產(chǎn)不受到破壞。Firefightingequipment滅火設(shè)備：*Extinguisher滅火器Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：9OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireContainmentProcedures主題：火災(zāi)控制程序*In-houseHydrantcabinet消防栓 *Connectedwaterpipe消防水帶*Activationofautomaticfirecontrolpanelincontrolroom消防控制中心的自動(dòng)火警控制箱ControlofstageⅢfire(actiontobetakensystemwithin15minutes)三級(jí)火災(zāi)的控制（撲救行動(dòng)在15分鐘內(nèi)進(jìn)行）Firefightingactivities撲救行動(dòng)：*Chiefofthegovernmentfiresquadandthefirechiefwillcommandthefirefightingactivitiesatthefiresite.政府消防隊(duì)的指揮員和酒店防火負(fù)責(zé)人將在現(xiàn)場(chǎng)進(jìn)行撲救行動(dòng)指揮；*Extinguishthefirecompletelywiththejointeffortofthegovernmentandthecompulsoryfirepreventionteam.政府消防隊(duì)和酒店義務(wù)消防隊(duì)共同協(xié)作迅速進(jìn)行撲救行動(dòng)；Firefightingequipment滅火設(shè)備：*Allthefirefightingfacilitiesownedbythehotel.酒店所有滅火設(shè)備；*FireenginesandequipmentoftheGovernmentFireChief.消防車(chē)和政府消防隊(duì)所攜帶滅火設(shè)備；*GuidanceofGovernmentFireSquadtothefireplace,-Bellboy,Securityguard.指引政府消防人員至火災(zāi)現(xiàn)場(chǎng)——門(mén)童、保安員。*FirefightingactivitiesoftheGovernmentFireSquad–tobeginwithin3minutesafterarrival.消防隊(duì)的撲救工作——至酒店后三分鐘內(nèi)進(jìn)行撲救工作。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：10OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:FireFightingSupportSystem主題：滅火支援請(qǐng)求體系PolicyandProcedure政策和程序AtthetimeofStageⅡfire二級(jí)火災(zāi)時(shí)Mobilizationofcompulsoryfirepreventionteamintheproximityofthefirepointandinthenextupperflooranddownstairs.召集動(dòng)員義務(wù)消防隊(duì)分布至火災(zāi)點(diǎn)的附近和火災(zāi)點(diǎn)的上下樓層。MobilizationoftheEmergencyStand-byTeam.召集動(dòng)員緊急事故解決小組。SupportbyEngineeringandcompulsoryfirepreventionteam.需得到工程部和義務(wù)消防隊(duì)的支持。*ElectricalEngineeringandcompulsoryfirepreventionteam電工和義務(wù)消防隊(duì)。*Electricitysupplytofirepointandemergencyrestorationofpowerwhenappropriate.必要時(shí)恢復(fù)對(duì)火災(zāi)點(diǎn)的供電。*Airconditioningmaintenanceteam:manualcontrolfan,damper,etc.空調(diào)調(diào)試組：手動(dòng)控制調(diào)試空調(diào)、風(fēng)門(mén)等。Telephoneoperators’room:CommunicatethroughFireEmergencycallNetwork總機(jī)房：保持火災(zāi)事故時(shí)所有電話(huà)網(wǎng)絡(luò)的暢通。AtthetimeofstageⅢFire三級(jí)火災(zāi)時(shí)Overallmobilizationofcompulsoryfirepreventionteamandemergencystand-byteam.召集義務(wù)消防隊(duì)和緊急事故解決小組。SupportofGovernmentFireFightingSquad.需得到政府消防隊(duì)的支持。RequestforsupportofGovernmentFirefightingSquadtobemadebytheFireChiefandreportsthereon.由最高防火負(fù)責(zé)人酒店總經(jīng)理決定下達(dá)命令告知規(guī)定政府消防隊(duì)救援并告知具體情況。Bellboy&SecurityGuard:Leadandguidanceoffireengineers.門(mén)童和保安員：負(fù)責(zé)指引消防隊(duì)員到火災(zāi)現(xiàn)場(chǎng)。SecurityGuard:Maintenanceofsecuritysystem,internalandexternal.保安員：嚴(yán)格把好人員的進(jìn)出關(guān)。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：11OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:MeasurestoPreventSpreadingofBurning主題：防止火災(zāi)擴(kuò)散的措施PolicyandProcedure政策和程序AtthetimeofstageⅠfire:Afterextinguishingthefire,recheckthefiresitewhetherthereisaremainingfire.一級(jí)火災(zāi)時(shí)：將火撲滅后，再次到火災(zāi)現(xiàn)場(chǎng)核算是否殘留余火。AtthetimeofstageⅡfire:ObserverstobedeployedaroundthecenteroffirepointtoinvestigateandreportpossiblecausetocompulsoryfirepreventionteamandEmergencyStand-byTeam.二級(jí)火災(zāi)時(shí)：安排專(zhuān)人對(duì)火災(zāi)點(diǎn)進(jìn)行仔細(xì)觀測(cè)、調(diào)查，必要時(shí)可告知義務(wù)消防隊(duì)和緊急事故解決小組。AtthetimeofstageⅢfire:Tomakeanintensivecheckofthevulnerableplacesaroundthecenterifthefirepartitionlinetopreventspreadofthefirehorizontallyandvertically,andtoprepareforthespreadingoffirebymobilizingthefirefightingequipmentintheNeighborhoodFireDefenseSquadandEmergencyStand-byteam.三級(jí)火災(zāi)時(shí)：假如火勢(shì)已得到控制，不再擴(kuò)散，應(yīng)對(duì)火源中心附近重點(diǎn)部位作徹底檢查，并且消防隊(duì)員和緊急事故解決小組要隨時(shí)準(zhǔn)備好滅火器材，以免火勢(shì)進(jìn)一步擴(kuò)散。*Thefirefightinginstallationsonthefirepartitionlinewillbeclosedautomaticallyorbymanualoperationtopreventspreadifthefire.防火分離線(xiàn)上的滅火設(shè)備裝置將會(huì)自動(dòng)關(guān)閉或手動(dòng)控制火勢(shì)的擴(kuò)散。-Firedoortobeclosed.關(guān)閉防火門(mén)-Fireshuttertobeclosed.關(guān)閉火警按扭-Firedampertobeclosed.關(guān)閉排風(fēng)、送風(fēng)設(shè)備-Stoppageofairconditioningoperation.停止空調(diào)的運(yùn)營(yíng)Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：12OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:ReportingSystemByStageofFire主題：火災(zāi)分級(jí)情況報(bào)告程序PolicyandProcedure政策和程序AtthetimeofstageⅠfire一級(jí)火災(zāi)時(shí)PrimaryextinguishmentoffireandthenreportingtoFireChiefandGMbytelephone將火災(zāi)初步撲滅后，然后電話(huà)報(bào)告防火負(fù)責(zé)人、酒店總經(jīng)理。Aftercompletelyextinguishingthefire,reportinginwriting.將火災(zāi)完全撲滅后，將火災(zāi)詳情記錄下來(lái)。Underemergencycircscall-upcompulsoryfirepreventionteamresponsiblefortheareaoffirepoint.緊急情況下召集義務(wù)消防隊(duì)分派至火災(zāi)現(xiàn)場(chǎng)。Channelingofinformationofrelevantdepartments:告知各相關(guān)部門(mén)：CCTVRoom–OperatorMOD值班經(jīng)理AssistantManager/SecurityManager,EngineeringManager.大堂副理/保安部經(jīng)理，工程部經(jīng)理AtthetimeofstageⅡfire二級(jí)火災(zāi)時(shí)Takingprimaryactions,reportingbytelephone.采用撲救行動(dòng)，并同時(shí)電話(huà)報(bào)告防火負(fù)責(zé)人。Aftercompletelyextinguishingthefire,reportinginwriting.將火災(zāi)完全撲滅后，將火災(zāi)詳情記錄下來(lái)。Underemergencycircscallupcompulsoryfirepreventionteamresponsiblefortheareaofthefirepointanditsimmediatefloorandadjacentfloors.緊急情況下召集義務(wù)消防隊(duì)、分派至火災(zāi)現(xiàn)場(chǎng)和火災(zāi)現(xiàn)場(chǎng)的相近樓層。Channelingofinformationtorelevantdepartments:告知各相關(guān)部門(mén)：CCTVRoom–OperatorMOD/GM值班經(jīng)理/總經(jīng)理Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：13OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:ReportingSystemByStageofFire主題：火災(zāi)分級(jí)情況報(bào)告程序HOD/GM各部門(mén)負(fù)責(zé)人/總經(jīng)理。ConfidentialbroadcastingthroughemergencybroadcastingsystemofCCTVRoom,todispatchallrelevantpersonstosceneoffire.由消控中心緊急事故廣播系統(tǒng)告知各相關(guān)人員至火災(zāi)現(xiàn)場(chǎng)。AtthetimeofstageⅢfire三級(jí)火災(zāi)時(shí)Mobilizeeverymemberofcompulsoryfirepreventionteam.告知義務(wù)消防隊(duì)的每一位成員。Emergencycall-upofalltheexecutivesandstaffforthemtocarryoutgivenmissions.緊急召集所有行政人員和員工分派工作任務(wù)。Informguestsandemployeesoftheoutbreakoffirethroughemergencybroadcastingandinformallofficestoescapetotheassignedassemblybringwithimportantdata.通過(guò)應(yīng)急廣播告知所有的來(lái)賓和員工酒店發(fā)生火災(zāi)事故，告知各辦公室?guī)现匾Y料，沿消防通道前往指定地點(diǎn)集合。TheemergencybroadcastingwillbeinEnglish,MandarinandCantoneselanguage.應(yīng)急廣播必須用英語(yǔ)、漢語(yǔ)、粵語(yǔ)，進(jìn)行廣播。SCRIPTFORBROADCASTFORGUESTSESCAPE(ATTHETIMEOFSTAGEⅢFIRE)告知來(lái)賓疏散廣播稿（三級(jí)火災(zāi)時(shí)）Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：14OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:TextofConfidentialBroadcast主題：應(yīng)急廣播PolicyandProcedure政策和程序PagingphoningwillbedonethroughTelephoneOperatorintheTelephoneRoom.總機(jī)房的話(huà)務(wù)員需做好調(diào)度的工作。*Atthetimeoffire（AtthefireStageⅢ）火災(zāi)發(fā)生的情況下*（三級(jí)火災(zāi)時(shí)）TheemergencybroadcastingwillbeinEnglish,MandarinandCantoneselanguage應(yīng)急廣播必須用英語(yǔ)、漢語(yǔ)、粵語(yǔ)，進(jìn)行廣播。BroadcastScripting應(yīng)急廣播稿“Iamthefirecommandofourhotel;afireisnowtakingplace.Thefireisbeingextinguishedbyourin-housedefensesquad,butweencourageallofyoutocalmlyevacuateforyourownsafety.Proceedtothegroundfloorthroughthefireescapestairwayoneachfloor.Donotusetheelevators.”“我是本酒店的消防總指揮，酒店現(xiàn)在發(fā)生火災(zāi)，我們正在對(duì)火災(zāi)進(jìn)行撲救，為了保證您的安全，請(qǐng)各位保持鎮(zhèn)定，在我們的指引下從最近的安全通道進(jìn)行疏散。切勿使用電梯?！盤(pán)olicy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：15OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)PolicyandProcedure政策和程序Consideraboutthecircumstancesthatthedepartmentheadsnotin.IncaseofabsenceofrelevantDepartmentHead,theassistantorpersoninchargewilltakeovertheresponsibilityautomatically.應(yīng)優(yōu)先考慮各負(fù)責(zé)人不在的情況。在相關(guān)部門(mén)負(fù)責(zé)人缺席的情況下，助理或具體工作負(fù)責(zé)人將履行其職責(zé)。*GeneralManager總經(jīng)理*-MovetotheCCTVRoom.將移至消控中心。-ListentobriefingsbyResidentManageronsituationsconcerningfirefightingactivitiesandescapeschedule,anddetermineapartialorcompleteescape.聽(tīng)取火災(zāi)現(xiàn)場(chǎng)總指揮對(duì)火災(zāi)撲救情況進(jìn)行的報(bào)告和疏散計(jì)劃，由總經(jīng)理決定是部分疏散還是整體進(jìn)行疏散。-Directthecompulsoryfirepreventionteamandissuenecessaryinstructions.將安排義務(wù)消防隊(duì)工作安排，并給予相關(guān)的工作指令。-ConsultonfirefightingactivitiestheescapeplanincloseliaisonwithCommand與現(xiàn)場(chǎng)控制中心保持密切聯(lián)系，并征詢(xún)了解火災(zāi)撲救情況。*MOD值班經(jīng)理*-MovetoCCTVRoom.將移至消控中心。-ListentobriefingfromFireChiefonfireconditionsanddirectfirefightingactivities.聽(tīng)取消防負(fù)責(zé)人關(guān)于火災(zāi)情況的報(bào)告并指導(dǎo)撲救行動(dòng)。-DeterminewhethertheguestswillbeevacuatedimmediatelyandreporthisdecisionfirsttoGeneralManagerinFireControlRoom.決定來(lái)賓是否要疏散，并于第一時(shí)間向總經(jīng)理報(bào)告。-SubstitutefortheGeneralManagerduringhisabsence.總經(jīng)理不在時(shí)，將代替其職責(zé)。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：16OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)*ChiefEngineer工程部經(jīng)理*-MovetotheCCTVRoom.將移至消控中心。-Issueinstructionsforallthefacilitiestoconverttoemergencyoperatingsystem.發(fā)放指令將所有設(shè)備的控制系統(tǒng)轉(zhuǎn)至緊急事故控制狀態(tài)。-Checkonfireandescaperoutes.對(duì)火情進(jìn)行確認(rèn)，并決定疏散路線(xiàn)。-ExplaintheoperationalstatusofallfacilitiesinthehoteltoGeneralManagerandwilltakeinstructionsfromhimregardingfirefightingactivitiesandescapeofguests.與總經(jīng)理講解酒店所有設(shè)備的控制情況，并聽(tīng)取他對(duì)火災(zāi)撲救行動(dòng)和來(lái)賓是否要疏散的見(jiàn)解。-Explaintofirefightersthestructureofthehotel,andfirefightingfacilities.對(duì)消防員講解酒店的建筑構(gòu)造和滅火設(shè)備的情況。*SecurityManager保安部經(jīng)理*-Moveouttothesceneofthefireimmediately.立即趕至火災(zāi)現(xiàn)場(chǎng)。-DirectcompulsoryfirepreventionteamandEmergencyStand-byTeamandengageinfirefightingactivities.對(duì)義務(wù)消防隊(duì)和緊急事故解決小組的工作進(jìn)行分派，迅速投入火災(zāi)撲救行動(dòng)。-ReporttoandtakeinstructionsfromGMconcerningfireconditionanddecidewhetherguestswillbeevacuated.將火情報(bào)告至總經(jīng)理，聽(tīng)取總經(jīng)理關(guān)于火災(zāi)情況是否決定疏散來(lái)賓的指令。-ReportthefirestatuschangingandevacuationpathtoGM.將火勢(shì)的控制情況、疏散路線(xiàn)報(bào)告至總經(jīng)理。-EngageinjointfirefightingandliferescueeffortswithGovernmentFireFightingForces.協(xié)助政府消防隊(duì)員開(kāi)展對(duì)重點(diǎn)部位的撲救和人員營(yíng)救行動(dòng)。-ProvidetheGovernmentFireFightingForceswithmanpowerandequipmentforfirefightingactivities.為政府消防部門(mén)提供人力和消防器材。*FireSupervisor消防主管*-Moveouttothesceneofthefireimmediately.立即趕至火災(zāi)現(xiàn)場(chǎng)。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：17OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)-AssistFireChiefanddeputizeindividualsduringhisabsence.做好防火負(fù)責(zé)人的參謀并在他不在時(shí)代替其職責(zé)。*StaffinCCTVRoom消控中心員工*-Respondtofiresituation.反饋火災(zāi)情況。-InformOperatoratthetimeofStageⅠ在一級(jí)火災(zāi)時(shí)告知總機(jī)。在二級(jí)火災(zāi)時(shí)告知總機(jī)，通過(guò)應(yīng)急廣播告知緊急事故解決小組。-BroadcastinformationonfireconditionstoallthefloorsandmakeescapebroadcastaccordingtotheinstructionsoftheGeneralManageratthetimeofStageⅢfire.在三級(jí)火災(zāi)時(shí)，在總經(jīng)理的指令下通過(guò)廣播通報(bào)各樓層火災(zāi)情況，并發(fā)出應(yīng)急疏散廣播。-MaintainacloseliaisonwiththeCommand與火災(zāi)現(xiàn)場(chǎng)的指揮控制中心取得密切聯(lián)系。-OperatealltheequipmentandmachinesinCCTVRoom.Switchtoemergencysystem.開(kāi)動(dòng)消控中心所有的機(jī)器設(shè)備，調(diào)至緊急事故解決系統(tǒng)。-Automaticcontrolofallthefirefightingsystem.滅火系統(tǒng)處在自動(dòng)控制狀態(tài)。自動(dòng)關(guān)閉防火分割線(xiàn)上的所有按扭。-Bringalltheelevatorsinoperationtoescapefloor.關(guān)閉所有電梯。-Keepinnormaloperationallthefacilitiesrequiredforescape.保證所有在疏散中需要的設(shè)備的正常運(yùn)營(yíng)。-GuideGovernmentFireFightersandprovidealltheinformationconcerningfirefightingandescapeeffort.指引政府消防隊(duì)員并提供所有關(guān)于滅火方面的信息和在疏散時(shí)給予幫助。*SecurityGuard保安員*-Strengthensecurityforcesandpreventaccessofunauthorizedpersons.加強(qiáng)保安力量，并阻止無(wú)關(guān)人員進(jìn)入酒店區(qū)域。-Takestepstopreventtheftandrobbery.采用相應(yīng)措施以防偷盜和搶劫行為的發(fā)生。-Ifrobberyisexpected,safetymeasurescanbetakenwithnointerruptionoftheevacuation.如發(fā)生搶劫時(shí)，在不中斷疏散行動(dòng)的情況下，給予一定的安全措施。-Assistintheevacuationactivity.協(xié)助進(jìn)行疏散行動(dòng)。-Guidegovernmentfirefightingforcestothepointoffire.指引政府消防隊(duì)員至火災(zāi)現(xiàn)場(chǎng)。*DutyEngineer值班工程師*-Askallprofessionalengineerstoconvertdevicestoemergencycontrolsystemstatus.命令所有在控制室的專(zhuān)業(yè)工程師將所有設(shè)備轉(zhuǎn)至緊急控制程序中。-Placesomestaffmembersinchargeattheareawherefirefightingequipmentandescapefacilitiesareavailableandlethimchecknormaloperationofthefacilities.Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：18OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)分派幾位員工負(fù)責(zé)在可使用的滅火設(shè)備和疏散設(shè)備區(qū)，并保證這些設(shè)備可正常使用。*EngineeringStaff工程部員工*-HearbriefingfromAssistantChiefEngineeronfire-fightingmeasuresandspecialdutiesandtakeinstructionsfromhim.聽(tīng)從工程師關(guān)于火災(zāi)撲救方案和特殊任務(wù)的分派，聽(tīng)從他的指令。-Checkwithoperationofexhaustfandamperandtakenecessaryaction.對(duì)所有排風(fēng)扇的控制情況進(jìn)行確認(rèn)。-Checkwithemergencypowersupplyandtakenecessaryactionatcontrolroom.保證緊急情況下的供應(yīng)情況，在控制室里做必要操作。-Reportemergency,stepstakenatfireareatoChiefEngineer.將火災(zāi)現(xiàn)場(chǎng)的火勢(shì)發(fā)展情況報(bào)告至工程部負(fù)責(zé)人。-Cutoffalltheelectricalsupplyatfiresite.關(guān)閉所有火災(zāi)現(xiàn)場(chǎng)的供電。-Switchallgasvalves.關(guān)閉所有供氣閥門(mén)。Takeprotectivemeasurestopreventfirefromreachingflammablematerials.對(duì)易燃物品做一些保護(hù)工作。-Afterbroadcastingtheescapemessagetoallpersonnel,takeallnecessarymeasuresandescapetoasafeplace.當(dāng)聽(tīng)到所有人員進(jìn)行疏散的告知時(shí)，通過(guò)必要方式使自己到達(dá)安全地點(diǎn)。*HumanResourcesManager人力資源部經(jīng)理*-Evacuatethepersonalrecordsofalltheemployeesandimportantdocumentstoasafeplace.將所有員工的資料和重要文獻(xiàn)攜帶至安全地點(diǎn)。-Checkthestaffsregistertoconfirmthestafftoescape.確認(rèn)人事記錄上有登記的員工進(jìn)行疏散。-Cooperatewithmedicalteamfortreatmentofthewounded,andrequestforambulancewhennecessary.將協(xié)助醫(yī)療部門(mén)進(jìn)行對(duì)傷員的救護(hù)，必要時(shí)叫救護(hù)車(chē)。-ReporttoGeneralManagerregardinghumancasualtiesandstateoftreatmenttotheinjured.Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：19OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)將火災(zāi)中出現(xiàn)的人員傷亡情況報(bào)告至總經(jīng)理。-Cooperatewithfirst-aidteamfortreatmentofthewounded,andrequestanambulancewhennecessary.Theinjuredshouldbeevacuatedtothedesignatedhospitalafterfirstaidtreatment.協(xié)助急救組進(jìn)行對(duì)傷員搶救，必要時(shí)叫救護(hù)車(chē)。傷員在急救后需立即送至指定的醫(yī)院。*DirectorofRooms&FrontOfficeManager房務(wù)總監(jiān)和前廳部經(jīng)理*-ReportthefireandescapeproblemstoCCTVRoom,positionedatFrontDesk.將火災(zāi)和疏散問(wèn)題通報(bào)至消控中心，設(shè)崗至前臺(tái)。-Guidetheevacuatingguestsfromdangerousareastoasafearea.指引所有的來(lái)賓從危險(xiǎn)地區(qū)疏散至安全地區(qū)。-Availablelistofchildren,handicappedandagedatalltimes,printareportincluding.取得所有有關(guān)小孩，殘疾人和老人的資料。-Givethefrontofficestaffrescuesrelatedjobassignmentsandcheckontheirproperactivities.分派前廳員工進(jìn)行相關(guān)的營(yíng)救工作，并保證他們的對(duì)的操作方式。-Assembletheguestsafterescapingtoaguestroomintheevacuationareaandcheckthelistofguests.聚集已疏散至撤退區(qū)域的客人，并根據(jù)清單對(duì)客人進(jìn)行確認(rèn)、核算。-Checkthelistofchecked-inguestswhoescapedandguidethemtoasafeplacetosleep.確認(rèn)已疏散的入住來(lái)賓名單，并帶引他們至安全區(qū)休息、睡覺(jué)。-ImmediatelyreportmissingguestsorstafftotheGeneralManagerandcommandCCTVRoomsoastoenabletheperformanceoflifesavingactivities.為了保證拯救行動(dòng)，及時(shí)向總經(jīng)理和消控中心報(bào)告失蹤客人和員工。*Receptionist/Cashier前臺(tái)接待員*-Keepcustodyofpassport,cashandvaluableitems.保管好護(hù)照、鈔票和貴重物品。-Guidethegueststoescapearea.引導(dǎo)來(lái)賓至疏散集合區(qū)域。-Afterbroadcastingtheevacuationmessageofallpersonnel,checkwhetherthereareanyremainingguestsinthelobby,restaurantandescapeafterclosingtheentrancedoor.當(dāng)聽(tīng)到應(yīng)急廣播告知所有人員進(jìn)行疏散時(shí)，檢查大堂、餐廳是否還遺留有人在，在疏散撤離前關(guān)閉大堂門(mén)。Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：20OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)*Operator總機(jī)*-Whenafireisreportedtotelephoneoperator’sroom,itmustbeimmediatelyreportedtotheHotelFireControlRoomparticularlywithregardtothelocationandtotheCCTVRoom,soastocopewiththefire.當(dāng)總機(jī)接到火警警報(bào)時(shí)，第一時(shí)間通報(bào)至消控中心，并告知火災(zāi)點(diǎn)以便于消控中心進(jìn)行火災(zāi)撲滅行動(dòng)。-WhentheCCTVRoomismakingadeterminationofthefire,operatormustbeimmediatelyreporttoallHODs.當(dāng)消控中心對(duì)火警確認(rèn)的情況下，總機(jī)負(fù)責(zé)立即告知各部門(mén)經(jīng)理。-InabsenceoftheDepartmentHead,personinchargewillbecalled.EachDepartmentHeadisresponsibletoinformhisrespectiveDepartments.在部門(mén)負(fù)責(zé)人不在時(shí)，將告知其現(xiàn)代替負(fù)責(zé)人，各負(fù)責(zé)人負(fù)責(zé)將火情告知至各相關(guān)部門(mén)。-TelephoneOperatortomakesureallprivateTelephonenumbersarekeptintheSwitchboardroom.總機(jī)話(huà)務(wù)員必須保證總機(jī)有所有以上人員的私人電話(huà)。“Don’tspreadpanic!!”“請(qǐng)勿驚恐！”P(pán)olicy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：21OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)*DirectorofHousekeeping管家部總監(jiān)*-Stayinoffice,coordinate,inductanddistributeassignmentstotheexecutivehousekeepingandsupervisorstorushtothefloors,gettheinformationofstayingguestsandevacuatethem.留守辦公室，協(xié)調(diào)、指揮、分派行政管家和樓層主管立即前往樓層，了解客人人數(shù)，指揮疏散客人。*ExecutiveHousekeeper行政管家*-RelaythefiresituationtoCCTVRoom.通報(bào)火災(zāi)情況至消控中心。-Instructfloorsupervisorsandhosemaidstotakenecessaryactionsforescape.對(duì)樓層主管和樓層服務(wù)員分派營(yíng)救工作。-Movetoescapeareasuchmaterialsascarpetrequiredforfirstaidtreatment.趕至疏散區(qū)域，將地毯此類(lèi)材料物品做急救中的物品。-DiscusswithFrontOfficeManagerwhethertheguestwillsleepatthehotelandreportthedecisiontotheGeneralManager.與前廳部經(jīng)理共同商討是否決定來(lái)賓仍可睡在酒店，并把決定報(bào)告至總經(jīng)理。*FloorSupervisor/RoomAttendant樓層主管/樓層服務(wù)員*-ReportlocationandsituationoffiretoCCTVRoom.通報(bào)所在區(qū)域的情況至消控中心。-RelayinformationaboutsmokedensityanddamagesituationtoFireControlRoom.通報(bào)煙霧擴(kuò)散和傷員情況至消控中心。-Knockateachroomandguidethegueststhroughnearestemergencyexit.敲每個(gè)客房的門(mén)并指引來(lái)賓通過(guò)最近的消防通道進(jìn)行疏散。-Keepdoorofroomwithnosignofguestsopen,andchecktheinsideofeachroom.打開(kāi)客人無(wú)掛牌的房間，對(duì)客房?jī)?nèi)進(jìn)行檢查。-Preventuseofelevator.阻止任何人使用電梯。-Protecttheagedandtheyoungandgivespecialguidancetothem.保護(hù)好老人和小孩，并給予他們特殊的照顧和疏散。-Closealltheguestroomdoorsafterevacuation.Makesignafterconfirmtherearenopersonsintheroom.(Hangwhitetowelonthedoorknob)在人員都疏散后關(guān)閉所有客房的門(mén)。并在確認(rèn)房間內(nèi)已無(wú)客人的情況下做好標(biāo)志。（在門(mén)把手上掛白色毛巾）*F&BManager餐飲部經(jīng)理-ReportthesituationintheserviceareastoGeneralManagerandtakenecessaryinstructionsfromhim.Policy&ProcedureNo.:政策程序編號(hào)：SEC/pp/01Date:May27,2023日期：2023年5月27日Pages:頁(yè)數(shù)：22OriginatingDept:SecurityDepartment發(fā)起部門(mén)；保安部Cc:AllDepartments分發(fā)：各部門(mén)Subject:EmergencyStationsandDuties主題：緊急事故各崗位人員職責(zé)通報(bào)服務(wù)區(qū)域的情況至總經(jīng)理，并聽(tīng)從其指令。-Givetheguestswhoattheserviceareatheinstructionthatletthemleavethesceneandarriveatthesafearea.給在服務(wù)區(qū)域的來(lái)賓發(fā)放指令規(guī)定撤離現(xiàn)場(chǎng)至安全區(qū)域。-Preparetoservebeverage/foodtotheguestswaitingintheescapearea.給在撤離區(qū)域的等待來(lái)賓準(zhǔn)備好飲料。-Informallrestaurantstoguideguestsescapingthroughthenearestfireexits,manageronchargeofeachrestaurantlasttoleaveaftercheckingownarea.告知各餐廳疏散，各餐廳接到疏散告知后立即開(kāi)始疏散客人有就近的消防通道離開(kāi)，各餐廳分部經(jīng)理對(duì)所屬區(qū)域檢查無(wú)誤后最后離開(kāi)*Food/BeverageSectionManager餐飲部區(qū)域經(jīng)理*-Studythevarioussafetymeasuresintheserviceareas.在服務(wù)場(chǎng)合，做出多個(gè)安全方案。-Checkwhetheranybodyisinneedofhelp.檢查是否有人需要幫助。-Graspthatisneededbytheguestsforescape